King.com
Reviews and Complaints

The company that you have on Candy Crush that is advertising Webber grills is a fraud! They take your money and do not deliver! They do not answer their customer service number and they do not respond to emails! Shame on you for allowing a fake company advertise on your site! Don't you check these companies out? This type of company puts a bad name on all your advertisers! How can anyone trust any advertiser when you allow fake companies advertise?

The new option to 'play it your way' sucks. No offense. I can no longer send lives to my friends because you don't show them to me until after I've won a level. When I scroll down to a level where a friend is and click on that level it doesn't show the friend it only gives me the 'play it your way' option. I have friends who are hundreds of levels below me and the only way I could send them a life was to scroll down to them, on a level they had already won, and send them a life. I have absolutely no way to send these friends lives anymore. Which brings up another thing you should fix. There should be a place on the main map where you can click on 'your' friends who play and send them a life no matter where they are on the map. I shouldn't only have that option with the friends who have scored well enough on a level to be in the top 10 or 11.
Thanks,
Susan Settle
[protected]@aol.com

I am unable to progress form level 320 to 321 I have sent friend requests but this does not seem to make any difference is there anyway you can progress things for me. My player name is Zebedee 117 this has been like this for about two weeks now and I am getting fed up that this is happening. My other games are not affected. Thank you

My email [protected]@talktalk.net.

I rarely but boosters or anything. I had one gummy left to pass the level, decided to spin to try to win extra moves. I had 4 gold bars and decided to buy ten, I bought them, instead of taking me back to the wheel the screen went black, I waited and waited, tried to get back without leaving the game but it eventually just kicked me out. I then went right back and opened it, wasn't at the wheel anymore of course but I also noticed I now have 7 gold bars! So it charged me, spent the 7 bars on a spin but I didn't get anything. Only $2 but this is why I rarely spend actual money on the game. No help in trying to pass the level and it took my gold (in the game and real life). Thanks for anything you can do.

Good morning on June 19, 2019 I had a charge to my bank account in the amount of $17.99 for a package for Candy Crush. I did not purchase this package I was arriving in Cancun, Mexico on this day and would not have made a purchase. I have made purchases and will probably continue to but if you look at my purchases you will see I have made $2.99, $4.99 and $7.99 never a $17.99 charge. This also caused my bank account to go in the negative causing a $30 insufficient funds. I need to have this matter looked into

Thank you
Vivian Harris

On level 1879, the requirement is to get three yellow candies. However, every time I play the level, at least one of the candies with a check mark (which are supposed to turn into yellow candies) turn into a white blocker thing and then I automatically lose. This is frankly so stupid and I am contemplating deleting the app because of this. How is it even possible to complete this level with this stupid thing happening. Good day.

I find it to be highly improbable that after completing over 3000 levels, I haven't hit one jackpot on your booster spin wheel. The odds against that happening are very high unless it has been rigged to prevent it. If you are not going to allow hits on the jackpot space, please remove it.Furthermore, for some reason unknown to me, the ability to send lives to friends is not available. Please fix these items as soon as possible.
Thank you.

I have been playing the game for a four or five years and was not having any problems. The last several months I have had issues with the game crashing four or five or six times an hour. It also has crashed several times just as I win a level and sends me back to that level. I feel this makes you have to purchase boosters, etc. The levels are also much harder so it takes longer to win. I just won a level two different times and low and behold it crashed for a second time keeping me from moving until the next level. Maybe this company should not offer games or quit trying to make people pay for what is supposed to be a free game.

I am unable to get the game to come up on my computer. It gives me an error message. Its been that way for a month now. Can you fix this back on for me? It worked fine for me until then and then all of a sudden the error message started coming up. I have tried numerous ways to bring it up, but with no luck. I love this game and have gone quite far on it. I hate to lose out on it now. Please help me with this. Hopefully I wont lose the progress that I've made on it so far.

Hi this is Nici Campbell and I have a king account but for some reason I cannot get back to where I left off it takes me back to the beginning of the game. I am very disappointed that it is doing that because I am REALLY doing well and I lose my progress. I don't know if I am doing something wrong or what but I would like to get back to the levelI I was on

21 May at 9.36 local time playing level 1541 Pet Rescue Saga with 42+ run of wins at first attempt. Said had to get 7 pets. I got 7 then 8 then 9 then 10 and then it said level failed and took away all my wins not to mention the amount of coins it took to get those extra 3 pets. I want my run of wins reinstated, my coins back and an apology for a malfunction on the part of King.com.

When you get to this level you can't pass it. It's virtually impossible to pass without purchasing extra moves. Every game it comes up with over 23000 pass level when you buy extra moves. Well not all of us can afford to do that. candy crush states its free to play. It's a devious way to get you to make a purchase . How many people get sucked in to parting with money they can't afford so as to continue playing. I have memory problems and games like this are beneficial in keeping the brain active but not if you are continually asked to buy your way through levels.

I dropped my phone while playing Candy Crush, the phone auto shut down. Candy Crush has restarted back to level one. I managed to link my facebook account at level 4692, but all my inventory were gone (7 lolipops, 10 colorful bombs, 4 hands, etc.)

My name is Jasmine Quek, facebook email is [protected]@slsbearing.com.sg
The date is 1 May 2019, around 10:30p(GMT +8) Singapore local time.

Please help to retrieve my items.

Thank you very much.

Jasmine Quek

When playing candy crush level 789 there are only 15 plays per game. When I go on the helps and cheats it shows 25 plays. Something is definitely wrong. There's no way one can finish that level with that error. Please fix it so I can enjoy it.
Whoever made it only 15 play made a terrible mistake. I've been playing candy crush for years and have had some difficulty with several. I even payed money to help me on some. I hope you will fix this.

On April 27, 2019, I purchased the full (60 gold bars) Piggy Bank on Candy Crush. I had 4 gold bars at the time, bringing my total to 64. While playing the next game, I chose the "play on" option for 10 gold bars and then bought the lollipop hammer for 19 gold bars. This should have left me 35 gold bars, but my account only showed 5 gold bars left. Please correct this by replacing the 30 gold bars that are missing.

Why have you removed the Sugar Tracker rewards, I think you call them. Player would earn points each game, first level needed 24 points, then you would receive a reward, going up to 180 points. When this was reached you had to wait 8 hours before you could win these points again. Rewards were small, but appreciated. Without these incentives CC is just another game. Please put them back.

On Saturday, April 20, I was playing candy crush (at approximately 12:14 EST), I was out of moves and only had one more order to get. I think it was a cherry that still needed to drop (so I had gotten 3 out of 4 items to drop down). I ended up purchasing more tries, I hit the "play on" button which took me to the purchase section. However, it did not allow me to play on. It kept on bringing me back to "purchase" even though my purchase went through because I have a receipt. It then ended the game and took me back to the board to "play again".

I can't tell you how annoying this is especially after I paid money ($1.99) to keep on playing. It would not let me play again. It only allowed me to restart the game which I did and then did terrible with it. I only had one more item to get with the other game.

I am therefore requesting a refund of $1.99 for this incident. I have purchase extra time and bundle packs before and were happy with everything. I would never ask for a refund if I didn't feel I was entitled to one.

thank you.
Suzanne Haray
[protected]@aol.com

I checked my account and (provisionally) they charged me but I did not receive the 30 gold bars.
If I get charged I will never again allow this to happen, by simply not buying anymore from this site.
I want to complain but this seems really impossible to do!
There is really no official site to complain, so this is not a serious company, and I simply will stop using this game (something that I should have done long ago)

I have spent approx $80 on gold bars in the last few days playing the game with the tents and the 10000 bonus points, I have been continually losing my credits and tickets when the game suddenly stops and I get the message we are experiencing trouble and working hard to fix it, but still happens... I truly enjoy the game but this is not only uncalled for but costing me money... You should refund my purchases for the last few days.. If you look at my record you can see I purchase the extra bars frequently so I can continue my trek but this has me very upset... Thanks for your help.. I am registered under facebook... [protected]@embarqmail.com...

I've been playing level 284 (reveal the big bear w/the big pink fish version) for 3 weeks now. You've made it impossible to win, even w/boosters. 20 moves does not normally reveal the fish much less the bear. Your original version had 30 moves which was reasonable. Other really hard levels finally had some good luck or strategic boosters that help. Not this one. A game is supposed to be fun, not agonizingly frustrating. Please refund the money I've spent ($24+$2.40 tax) so I can move on with my life. I've never played a 'pay to play' game like this before and I doubt I will again after this experience. I can feel how you try to corner me into spending more, like a gambler at a casino.