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1.1 28 Reviews 363 Complaints
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Kiwi.com Complaints 363

ComplaintsBoard
W
5:04 am EDT

Kiwi.com be aware

They don't stand behind their offers. They may be nice when talking to them but your problem will never be resolved. I think that my problem was serious because I got an email from them saying that my flight wasn't available. And I have already booked it! After this, I tried to find something acceptable for my family and their support was useless af. I'm very disappointed with them.

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K
K
Kisha121
US
Jan 22, 2019 8:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My booking ticket is [protected]... I want to have a refund on the ticket tht i bought.the price suddenly change and now I want to just refund it..help pls

V
V
Veronica Sookhoo
US
Nov 04, 2018 10:55 am EST

No check in baggage was visible until after I confirmed booking. I immediately tried to cancel flights, but within minutes the flight confirmation came through and money deducted. I tried resolving issue via phone and email immediately. I was told that I will hear within 30 days. I heard back that I was refunded $7.00 when I spent $1, 473.34.

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B
Bruno Pinheiro
US
Sep 19, 2018 8:49 pm EDT

It's a shame this company, I bought tickets from Brasil to Madri, they took my money and sent me an e-mail saying that the price now is double. I asked for a refound and it will take 3-5 days. It is a bad company! Take care! Now I will have to find another ticket and wait for my money.

D
D
Daniel George
US
Sep 18, 2018 8:03 am EDT

I've lost 2 flight thanks to Kiwi and had to book a hotel waiting for another flight that I paid by myself, of course. Altogether I've lost more than 500$.
Kiwi refunded me almost a quarter of this money.

DO NOT BOOK WITH THEM!

They didn't seem to care to much about the bills I've sent them for refund.

L
L
Lindsay stilleno
US
Sep 05, 2018 4:50 pm EDT

Booked a flight with kiwi, they never ticketed our flight. They will not give us a refund, and dodge a refund when we bring it up. Kiwi.com will not allow us to speak with a supervisor or manager.

A
A
Aslı Çelik Yaşın
US
Aug 21, 2018 5:15 am EDT

WARNING!DON'T LOOSE YOUR MONEY
I bought airplane tickets from Kıwı.com.But they didn't explain ticket is refundable or nonrefundable.So ı paid $ 1612 but when ı was cancelled my flight, returned $134 .a long time later(45 days)They say sorry often.But I lost my money .Nobody uses KIWI.com.

ComplaintsBoard
M
12:35 pm EDT

Kiwi.com flight tickets not received

I had made a booking on airindia flight 569 on 25th may departing at 6.20 am from chennai to reach bombay at 8.20am through skypickers.com
I have not received my e-ticket yet. Could you please check why I have not received it so far.
My details
Name: madhavi kumar
Age: 48 sex: f
Amount paid by citibank credit card on 10th april 2017 -$ 61
Please revert to me immediately on this matter at [protected]@hotmail.com or send an sms at [protected].
Thank you
Thank you

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S
11:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked my flight in skypicker online from kuala lumpur to dubai! Once the booking was made, they wrote me back to add additional payment cause the price online is higher and the flight is not available! They ask me for additional 86€, so that they will find another flight for me. I refused cause that's not actually my fault because that's is the price...

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About Kiwi.com

Screenshot Kiwi.com
Kiwi.com is a leading online travel agency that offers a unique and innovative approach to booking flights. The company was founded in 2012 and has since grown to become one of the most popular travel booking platforms in the world. Kiwi.com's mission is to make travel accessible and affordable for everyone, regardless of their budget or destination.

One of the key features that sets Kiwi.com apart from other travel booking sites is its proprietary algorithm, which allows users to book flights that include multiple airlines and layovers. This means that travelers can often find cheaper flights by piecing together different legs of their journey, rather than booking a direct flight. Kiwi.com's algorithm also takes into account factors such as flight delays and cancellations, ensuring that travelers are protected in the event of unexpected changes to their itinerary.

In addition to its flight booking services, Kiwi.com also offers a range of other travel-related products and services, including car rentals, accommodation, and travel insurance. The company's user-friendly website and mobile app make it easy for travelers to plan and book their trips, with a range of filters and search options to help them find the best deals.

Kiwi.com is committed to providing excellent customer service, with a dedicated support team available 24/7 to assist travelers with any questions or issues they may have. The company also offers a range of payment options, including PayPal and cryptocurrencies, making it easy for travelers to pay for their bookings in a way that suits them.

Overall, Kiwi.com is a reliable and innovative travel booking platform that offers a range of services and features to help travelers plan and book their trips with ease. With its commitment to affordability, accessibility, and customer service, Kiwi.com is a great choice for anyone looking to book their next adventure.
How to file a complaint about Kiwi.com?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kiwi.com in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kiwi.com. Include key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Kiwi.com on ComplaintsBoard.com.

Overview of Kiwi.com complaint handling

Kiwi.com reviews first appeared on Complaints Board on May 10, 2016. The latest review Refund dispute with kiwi.com was posted on Sep 9, 2024. The latest complaint Flight Cancellation refund was resolved on Feb 12, 2021. Kiwi.com has an average consumer rating of 1 stars from 391 reviews. Kiwi.com has resolved 2 complaints.
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  1. Kiwi.com Contacts

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    Vietnam
    More phone numbers
  3. Kiwi.com emails
  4. Kiwi.com address
    Palachovo náměstí 797/4, Starý Lískovec, Brno, 62500, Czech Republic
  5. Kiwi.com social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
  7. View all Kiwi.com contacts

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