Kiwi.com
Reviews and Complaints

July 5 2021 we spent over 3000$ on airline tickets through kiwi we had to cancel due to illness and they claimed they issued us the full amount back in "kiwi credit" good for use until 2023. When we went to rebook it we discovered there is only an $11 credit. For weeks we have emailed and called unsuccessfully. They do not respond and I consider it fraudulent at this point

I booked through KIWI.COM to go from London Stanstead to Alicante Spain , a Ryan Air flight 11th May 2022 (one way) flight number FR6647 at 10.40 am carrier Ryan Air, Booking number [protected] .

I asked and asked for days before my flight, as i am a very nervous flyer and also diagnosed with ADHD very recently at the age of 53, that i could book a seat (to sit with my friends who booked a while back through the Ryan Air Website. I was refunded my seat money and sat completely on my own.

I called and called to ask for my boarding pass and was told repeatedly, "do not panic, your boarding pass will be emailed to you 48 hours before take off.

As the time got nearer and nearer, i was then told it would be 24 hours before take off.

I called and called from the airport and was told that your desks were not open and to "just go to the Ryan Air customer services".

In danger of nearly missing my flight and waiting behind a huge queue despite getting to the airport 4 hours before departure , i then had to pay £55 for a service which I paid for (check in) along with my flight . I was by this point in tears and fearing that i could not even go away for a few days which i had been waiting for for over 3 years. . The confirmation number is Fii2YR and was stamped with MWEB.

This is really unacceptable and caused me to miss the first night of my short break due to major stress . I am asking for a refund immediately.. My phone number is [protected] and my name is Lisa Burr. You should have this on your records from my booking flighing out 11/05. I am very upset that my short break was cut a day shorter.

I have tried to call and call Kiwi.Com but because my flight is now passed , i cannot speak to anyone.

When i attempted to at the airport , was told by Kiwi, its too early and no advisers here so just go to the Ryan Air desk.

I would be grateful with a phone call with immediate effect, and also an email to [protected]@gmail.com and lisa.[protected]@bankofengland.co.uk as this is unacceptable.

Many Thanks

Lisa

Señores kiwi

Los contacto para solicitarles el inmenso favor de que me colaboren en el cambio del vuelo de regreso de Arauca a Bogotá vía Satena del 11 de septiembre del 2022 (Fecha solicitada 9 de octubre del 2022) de la reserva No [protected] a nombre de Lina Maria Dussan Parales con cédula número 30.083.105 y correo electronico [protected]@hotmail.com.

El error se ocasiona de mi parte visualizando el regreso para el 9 de octubre domingo y parece que no lo cogió la aplicación de dicha página, la compra realizada hoy 8 de julio de los tiquetes fue hecha de mi tarjeta de crédito mastercard a nombre de Mauricio Antonio Hoyos Echavarria, mi contacto es [protected] desde Medellin-Colombia.

Cualquier dato adicional les agradeceria al correo [protected]@gmail.com

Please inform about the reasons why my trip schedule is changed? I had a trip for 07.07.2022 at 13:05 from Turin, Italy to Tirana, Albania. Than agency Kiwi informed me about the changes of schedule. New Schedule is: 08.07.2022 at 17:15 I have another trip planned for that date. How can we proceed?

When I check on Turin airport page

https://www.aeroportoditorino.it/it/tofly/voli/partenze-arrivi?orario=domani&set=partenze

I see that for tomorrow, 07.07.2022 isn't any trip scheduled from Turin - to Tirana.

You can see attached initial schedule from Kiwi.

As you can see on the images on the date / time planned for the trip Turin - Tirana, here is another trip Turin - Palermo.

How is this possible?

Dear Si/Madam

I have noticed on my credit card statement that you have taken the full amount of £142.09 (no refund). I booked the flight on the 27th May 2022 and due to a family matter I had to reluctantly cancel on the 29th May 2022.

The actual ryanair flight cost £55.01. The voluntary seat reservations cost £87.08.

I have been in touch with several consumer agencies ( e.g. citizen advice and the BBC ) about the right to cancellation refunds. They have advised me to give your company the opportunity to respond to my complaint before making their investigations.

I await the response from Kiwi.

Yours Sincerely,

Mr Michael Beggan

Booking [protected]: Request progress has been "Waiting for the carrier" for over a year. When is the refund coming?

I booked for a round trip flight from Dubai to Manila - Dubai to Manila from Kiwi.com. I was not expecting that Kiwi.com is a total mess booking website. My flights has been always changed nor canceled and keep you asking to rebook with a higher rebooking fees.

There’s no human being to contact too. Its a total crap booking website. I requested for a refund but there’s no update ‘till now.

Regards,

Kristy

BOOKING NUMBER [protected]

I supplied all information with receipts showing that the SAS flight we took on Feb 15th was delayed so we could not make our connection to get back to London. Tromso - Oslo SAS flight SK4425. It would have been very easy for Kiwi to check and see that delay. We tried to make the Ryan air connection but we were too late. I notified Kiwi immediately via the website and was told we have to apply for a refund of expesnes. We had to get back to London for work on the 16th and with our Ryainair flight being the last one of the day we had to book a new ticket on Norwiegen Air the morning of the 16th at 7am. It was on the Norwiegen air flight we also caught Covid and my husband was very ill with it.

Travelling with 2 children we booked into a family room at the Radisson airport hotel the night of the 15th. I also sent the receipt for this.

I then receive an email back today June 14th saying that because we cancelled our booking so are not entitled to a refund! Makes no sense. Is this company committing fraud saying they cover and guarantee your travel connections... there was no cancellation...the connection to London from Oslo wasn't possible due to the SAS flight delay. We are over £800 out of pocket and this situation has caused a considerable amount financial, mental and health stress. I am surprised this company is still allowed to trade

I booked a flight for my mother travelling to Algiers via two legs and she was due to travel on 3rd December 2022. 1st flight was Ryanair from London to Alicante and second flight was Vueling from Alicante to Algiers. We purchased additional checked luggage for both of these flights. We also paid for the premium service with Kiwi so that we could have someone to talk to to make any changes to the booking, should it be needed.

We were informed in November 2021 that Vueling had cancelled the flight and were given the choice of requesting a refund for the entire trip which we did. We did this understanding that we may not get a refund from the Ryanair portion of the flight but since Vueling had cancelled the flight, we expect a full refund from that portion, which was the more expensive portion of the flight. However, we have not heard anything from Kiwi and we have not received a refund from them. We have been unable to contact them, either through the app, through any emails that we have found online or via any telephone numbers as they do not provide them. The app simply says that the flight has been taken so we can't speak to anyone about it.

i Have booked A ticket 29TH mAY flying 13 TO 15 TH june to Lourdes I do not have my ticketin my email please send me my ticket bloom.[protected]@outlook.com M.Clare Chandler [protected]

Why do you make things difficult I booked through skyscanner I booked through you paid and now I do not have a ticket. Now you are saying my complaint is too short.

We were stranded at the airport on Monday 5/16/22 because our ticket had the wrong take-off time. We showed up at the airport 2 hours prior, and after going through customs and grabbing something to eat made it to our gate at 6:45 am only to find the doors closing so our plane could pull out of the gate. Our ticket said our flight was to leave at 8:00 am! Now Kiwi is saying they can't reimburse us or give us any portion of our money back. We had to spend more time and money to have a place to stay until we could get a flight back home the following evening 5/17/22 at 5:00 pm! We missed work and important appointments and we're stressed out trying to rearrange everything. Kiwi is saying that the airline canceled; which no they did not! Our tickets had the wrong time on them and I have the proof.

Absolute "worst" flight booking company ever!. Book with these people and you are throwing your money down the drain!... I paid £230 extra for flight disruption insurance, and it isn't worth the paper it's written on!... My outbound flight was delayed by 2 hours causing a ripple effect to all my connecting flights, car rental and hotel. All kiwi did was re-schedule my flights to get me there a day later. They told me the only way to change my return dates an preserve the length of my holiday was to enter a claim after I return to the uk and then they could re-book my return flights. This would clearly involve the use of a time machine and as such is impossible. Upon returning to the uk, I followed their advice and have just been told I should have requested a change before my return flight 🤬🤬🤬🤬🤬🤬, which is exactly what I did do, but miraculously they have lost all records of that conversation!. Do not use this company!

On February 25, 2022, a flight I booked for my son and his friend from Pittsburgh to Providence at 7:20pm was canceled due to weather. Breeze Airlines canceled the flight and proceeded to refund my purchase through Kiwi. I have the letter from Breeze confirming the refund. Thus far, Kiwi has not refunded the airfare to me. I filed a refund with Kiwi already. The original purchase was made on 1/24/22 in the amount of $335.25. There were 2 segments of the flight. It was the second segment that was canceled. The passengers on the flight were Gavin McKay and Kathleen McLaughlin. Breeze Airlines sent the refund to Kiwi.com.

I booked return flights through Kiwi Travel. Both flights were rescheduled and I was given notice of whether I'd like to change the flight or request a full refund. As they were rescheduled by over 13 hours the refund was the sensible option as I had international flights which I'd subsequently miss due to the disruption. The airlines were great and refunded Kiwi Travel the full money. However Kiwi haven't issued me with a full refund, I am missing £538.66 (17%). Now Kiwi don't respond to my messages and I am short of money to enable me to book another holiday.

I didn't get any reminder in my phone to check in online for the flight from Budapest to tell aviv, and now it happens that I actually have to pay another €55 *3 for me and my kids! By the airport.

This is on top of the payment I paid before, coming from Tel aviv to Budapest, I couldn't check in online, because we had to prepare passport on the aorport. Therefore I couldn't check in with a passport number because I didn't have one. Nobody cared really.

Tickets came out really expensive for the most uncomfortable flight I ever had. With a delay of 2 full hours! Horrible! No word to describe my disappointment

I wouldn't use that service EVER again nor Wizzair.

Very expensive Nightmare !

Purchase: Tue 4/14/2020 9:41 AM

Name: Wai Leng Loke

Registered Mobile: +86 [protected]

Email: [protected]@hotmail.com

Current Mobile: +6011 [protected]

22/05/2020

Flight: PEK - CAN 19:05 - 22:20

23/05/2020

Flight: CAN - KUL 01:35 - 05:40

Flight bought during COVID. Flight cancel. Country Border close - NO travelling allowed. After 2 years, my money of the flight purchase is missing from www.kiwi.com

I booked flights from UK to CORFU in September 2022 during COVID - I only booked as was reassured refund would be possible in the event the flights were cancelled due to COVID. The flights were cancelled due to Border Control and COVID restrictions implemented after the UK-Greece Outbreak. I have continuously left messages on the helpdesk, and have wrote many times to KIWI.COM on Twitter. Its almost two years later and I still have not had a refund or any contact, and yet it says my issue has been resolved? We paid £300 for the flights in question and demand a response !

We have purchased the tickets from Warsaw, Poland to Dublin, Ireland via Kiwi.com. We are Ukrainans who fled the war and used last money to buy tickets to Ireland which accepts Ukrainian refugees. However were were not allowed onto the flight at Warsaw airport because there was a transit via London Stanstead. We were told that we do not have a UK visa and not allowed onto this flight. Given the circumstances and distress we were going through we have purchased the nearest available tickets which all happen to be via UK. Kiwi.com have allowed us to book and pay for ticket without any restrictive warning even thorugh I have entered details of our passports. When I spoke to customer service she just kept saying that we have lost the money she did not care a bit and did not even bother to help. When I asked to speak to manager she pretended that she is calling someone by putting me on hold but it was obvious she did not as she has repeated the same answer. I found it extremely disgusting giving the circumstances which forced us to leave Ukraine. Why

On the 08/03/2022 I booked a trip from Belfast, Northern Ireland (BFS) to Toronto, Canada (YYZ) through Skyscanner.com, which connected me to Kiwi.com. It was through this company (Kiwi.com) that I booked my flights.

The flights were booked to depart on Tuesday 31st May 2022, and return on Monday 13th June 2022. However, on the 13/03/2022 I was informed from Kiwi.com that my flight home from Canada would be changed to 24 hours earlier than what I had initially booked (changed to Sunday 12th June at 21:40, instead of Monday 13th June at 21:40). Given that my plan was to attend a wedding in Canada on Sunday the 12th of June, it would not be possible for me to catch that flight at the earlier time given to me. If I am unable to attend the wedding, the reason for my trip is obsolete, and I will need to arrange alternative flights home, so that I can attend the wedding.

When I contacted Kiwi.com about the flight changes, they informed me that a 24 hour flight change does not qualify as a major disruption, and therefore no alternative flight option would be given to me, and only £8.29 as a refund would be afforded to me. I do not believe that 24 hours is a ‘minimal’ disruption, as it would not only completely destroy my plans, but it also meant that I would be left in an airport for a 25 hour layover. Had I have known that the company would be able to change flights for that amount of time, I never would have booked the ticket.

Kiwi sold us flights that could not be flown. with the inset of covid-19, certain transfer cities make you quarantine for 14 days, therefor you cannot take the connecting flight that Kiwi sold you. we lost approx $3,000.00 as a result of flight that kiwi sold us that could not be taken.

they have cancelled all of their contact sources so there is no way of contacting them.

I have waited for two years for a refund that they said would take three months, that I have never received and they have not returned my requests form over a year and a half.

Do not book with these people, they will take your money and you will lose every time.