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Kiwi.com

Kiwi.com review: ticket/refund problem 25

S
Author of the review
11:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

I booked my flight in skypicker online from kuala lumpur to dubai! Once the booking was made, they wrote me back to add additional payment cause the price online is higher and the flight is not available! They ask me for additional 86€, so that they will find another flight for me. I refused cause that's not actually my fault because that's is the price online and the option was not accurate in my time availability. They told me to refund my money back and they said I will be able claim it 7 to 10days! I waited for 11days! Still I haven't receive the refund till now! They said that the refund money was voided by their financial office and now they ask me for so many questions and many things to make the refund? Where do I have to go for this matter?

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Mishari alfaidi
US
Jan 28, 2019 1:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Help me, 2 years, didn't get my refund. So what's is the solution?

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Caroline Hamilton
US
Mar 04, 2019 1:21 am EST

Long story short, I made 2 booking changes in less then 24 hrs and lost got NO tickets. I was scammed for over 3, 000 US dollars. kiwi .com. Gave me the impression that they were going to resolve the dispute and only returned me 500.00 a month and a half later.
SCAM! Scam'! Scam ! Scam! Scam! Scam! Scam!

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Nomad Nabs
US
Mar 09, 2019 5:43 pm EST

PNR - Q7B3RW
Sector - Helsinki to Dubai

Why is it taking so long to refund? I want my money back. This is really disappointing.

It's been more than a month, airline has already confirmed a full refund. I have communication from the airline.

I need my money back.

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Hedi Mi
US
May 01, 2019 4:08 pm EDT

I am super unsatisfied today i paid two times for check in and also i did not get reservations code which can help me to check in online

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Hedi Mi
US
May 01, 2019 9:46 pm EDT

I am super unsatisfied today i paid two times for check in and also i did not get reservations code which can help me to check in online

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Pugliese Patrizia
CH
May 26, 2019 9:12 pm EDT

Hello from Zurich

With date 12.04.2019 i have a Charge of CHF 75.00 on my credit Card Amexco
3776 62XXXX X2221 from Kiwi.com S.R.O. Brno.
Can you please give me the Details of this booking and what regards the CHF 75.00?

Thank you very much for your help

Best regards

Patrizia Pugliese

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Marivic Ali
US
Jul 07, 2019 8:49 am EDT

Marivic A. Ali
Booking number: [protected]

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Gheorghe Cojocaru
IS
Jul 10, 2019 1:41 pm EDT

My booking reference number is [protected].
My flight 03.07.2019 at 15.45 from Bucharest to Warsaw was delayed to 02.55 and i lose connection to Keflavik.
So i try to move to another flight but i have no suport from wizz air because they say the tickets was counted separatley even i pay together.
Now i need to buy other tickets.
How i get money back?

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Amaleee
LB
Jul 30, 2019 6:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a ticket and didn't get the e ticket on my mail when checking the booking number not found they not sending me email in the details that should. Just send me confirmation in message with out any details.

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ppaulino p
US
Jul 31, 2019 3:33 pm EDT

booked a flight from Newark to Rome, and return from Naples to Newark. Booking number [protected] also paid extra to have the flexibility to cancel my reservations within 24hrs. Due to personal reasons, I had to cancel my reservations within 24hrs time period. However, I did not get a...

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Clare Thomas
AU
Aug 05, 2019 4:40 pm EDT

To be addressed ASAP.

Booking. [protected]
Rome to florence 22nd July 2019. I paid for 2x checked in bags on my booking but at the airport in Rome I was made to pay $90 Euro as they said It wasnt paid for and it was I need to be reimbursed $90 euro to my credit card see attached Refund required !
Clare Thomas

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Ciprian Teodorescu
GB
Sep 02, 2019 5:14 am EDT

Hy my name is Teodorescu Ciprian i have paid on 22 Mai tickets to fly from Bucharest to Dublin on 11 september, for 4 adults 2 childrens and 1 infant but i don, t have confirmation email for. Can you send again to cipiciprian91@yahoo.com . Thanks

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uppernobility uppernobility
US
Nov 12, 2019 12:39 am EST

I want to use my kiwi credit to pay. But they say I can't.

Ich informiere Sie, dass die Stornogebühr von 20 Euro nicht in Credits bezahlt werden kann.

They are cheaters. On their website it says I can use my kiwi credit to pay.

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Michellewin
ORMSKIRK, GB
Aug 06, 2022 8:26 am EDT

System error on the date of flight cancelled and rebooked for an extra cost however all they are willing to refund for a £191.00 ticket is £8.71 flight is not until Oct

Disgusting service from a company I will be contacting the COO and CEO as their staff are shambolic

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Samk123
Hoabrt, AU
Aug 08, 2022 7:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I requested for a refund for my booking on 26/07/2022 I still haven't heard back from Kiwi.com.

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GretaKr
London, GB
Aug 09, 2022 12:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought tickets via the app ant payment was taken. I didn't receive any emails, texts (spam checked). It's impossible to contact the company without booking number

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M Alsharman
GB
Aug 30, 2022 6:45 am EDT

i booked flight with them , the airline cancelled the flight , and i been trying to get refund through Kiwi , as my booking done through them ... 2 years later and still no answer or any communication .

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Narmina Dadashova
US
Nov 07, 2022 6:17 am EST

Kiwi canceled my flight which supposed to be on 29/08. I requested for refund on 16/08. till now i did not get any refund. Help center keep answering same thing. airline still processing my refund. how could it be. they canceled my flight to Baku not me.

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jpfromoc
Meridian, US
Dec 11, 2022 4:44 am EST

I cancelled a flight 1 1/2 yrs ago due to COVID and still have not received a refund. They claim that they have been trying to work with the carrier (United) but I haven't received any updates unless I contact them. And then they just respond with the same answer: "we're continuing to try and work with the carrier."

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Emily Bunn
US
Dec 31, 2022 7:03 am EST

My flight was delayed for one day due to weather. The airline tried transfer the ticket to the next days flight. Kiwi.com has blocked this. The online ticket provider blocked the airline from adjusting the time of ticket for free in an attempt to force me to buy an alternative ticket through their service.

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Aqeel Ahmed Raaj
US
Dec 31, 2022 1:21 pm EST

They sold me a ticket without transit rights for wizz airline from Amman Jordan to Riyadh Saudia.

All the passengers in transit faced huge trouble

I had to buy a visa and new flight from Amman Jordan.

Refused to pay refund or compensation.

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AstralENERGY Solar
US
Mar 18, 2023 6:30 am EDT

In Singapore we ran into a problem. Air Niugini would not allow us to board. The airline made the decision - not Immigration. We contacted kiwi and they refused to change the flight even after we bought the kiwi guarantee, the travel interruption insurance, etc. Kiwi agents ultimately cancelled our flights when I asked for a refund ...

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SteveBtz
Milwaukee, US
May 06, 2023 5:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i am entering my booking number as printed on the kiwi.com page and being told that "it doesn't exist" .

how or who do i contact to resolve this?

booking [protected]

passenger: Avalynn Friedrichs

by Stephen Betzler (her dad)

[protected]

tgrmoth@wi.rr.com

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Lach UK
US
Aug 12, 2023 11:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was searching a ticket and paid my mistake. I contacted kiwi.com and they refused to refund me fully.

I have another ticket now. I tried to contact and explain but they never listen. It’s like a scam. They never help you. I need to get my refund booking no:[protected]

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Mandeep Saini
US
Oct 11, 2023 4:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I book ticket with booking no. [protected]

And same ticket not gerlnrate PNR no. And they deduct money from me now they not refund back to me

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  3. Kiwi.com emails
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