Kmart
Reviews and Complaints

I went to get a pair of shoe that I could wear after foot surgery. The short shoes I got are fine but my complaint is, that there was a sign that said buy one and get the other one 50% off. When we went to check out the young man said the it was shorts wear. I than ask him why it was in the shoe department. Than we went to use my sister Kmart points card and he said since he had looked it up my phone number he would have to have my sister's password. I asked if he could start over and he said NO. Than a woman from customer service came up and I told her it was wrong. So my sister said we could go to customer service and return them and than use her points. But the woman never came back to customer service. I just feel that we was not treated far. The shoes was $9.99 a pair and I got 2. Not sure what can be done but I think that you should place signs where they go. My sister go every Wedneday after she gets off of work just to walk around and look at what you might have on sell. Don't think she will be coming this week

Thank You, Pat Moyer & Betty Carpenter/ 12/14/11

I was visiting some relatives in Pymatuning and I pass a Kmart on my way there. I needed diapers for my baby and my husband and I were looking at a gift for a birthday. We went into the infant section to get the diapers and I thought I would browse baby clothes on my way through. I couldn't go through the infant clothes because there were clothes all over the floor. I was a little disgusted that they would let their store look that way but continued to the diapers. We then went back to the sporting goods area to see if they had a gun rack. My husband moved a few things to see some products but didn't see what he wanted so we headed to the check out. We have a rewards card and a discount card but my husband forgot to use the discount card before swiping his card so he asked if he could use it and the cashier said she didn't know how to fix it and re-ring it so we couldn't do it. So, of course we left irritated. We went back about a month later to get a few simple things and we went through the sporting goods section and my husband noticed that the things he had moved a month before when he was browsing were still in the same place. No one had moved it. To me, that shows how well they take care of their store... THEY DON'T. I don't plan on stopping there again. I was very displeased with that store.

About a month or so ago I was walking through Kmart, shopping, browsing at clothing.

My phone was ringing, so obviously I answered it, stood there, talking for a few, it was someone I hadn't heard from in quite some time.

After about 10 minutes, I continue shopping, grabbing clothing I want to try on.. All of a sudden this woman starts charging toward me saying "you're up to something, I know it!" and I just looked at her..strangely...

She grabbed my clothing out of my hands and cart and started looking at the tags..I have NO clue as to why? I was so annoyed, why would someone think I was stealing? I looked at her and said "excuse me? am I not allowed to browse the clothing?" The woman threw the clothing back at me, leaving them all ON THE FLOOR. I left them there and marched to a manager. I found a manager and explained everything to him, I explained that I am a 22 year old woman who would never steal a thing in her life, I apparently look like a broke college student.

The man said "Oh I'm sorry" I told him I would NEVER shop at ANY Kmart ever again and all he said was "then i guess that's your choice" I called the General manager the next day..He said the exact same thing. I wrote a letter to corperate and they didn't even seem concerned. One time someone actually said "what are you trying to get a gift card out of us or something?" NO I am not, I am trying to get my voice heard for other people who may shop at Kmart, and get the stare down, especially if they are honest and loving people, on a budget.

I ordered a mp3/mp4 player with expedited shipping - 2nd day air shipping on august 30 with promised delivery date by september 1 or 2 when I placed the order. However after I placed the order I found out that delivery date is sep 7.

So

A) I paid for expedited 2nd day air shipping for nothing

B) kmart won't cancel the order because that is their policy that once they ship they will not cancel the order unless you wait for delivery and either reject delivery or accept delivery and return to the store.

I was in Kmart #3318 and there was this cashier, Rebecca. Who stood there, talking to this other cashier about what they are doing that night, as I waited for her to come over and check out my items. After a minute or two she finally walks over. She looks at me, says I'll be with you in a minute then looks at her cell phone, turns to the girl she was talking to before hand and says "Oh my, look at what I just got." (Something along those lines.) After they laughed she walked over and said "Sorry about that, do you have a rewards card." By that point I was so mad, I looked at her and said "Yes, but now its been too long and i don't want any of this." Now I had a cart with at least 200 dollars worth of items.

I usually get my prescriptions filled at walmart, but I was doing some shopping at the kmart store in indiana pa on 5/15/11, and decided to get my prescription filled at the kmart pharmacy. I initially paid under $10.00 for my prescription which was 30 tabs. Of tylenol 3.
Today when I went to pick up my refill, I was told that the price was $16.99. I questioned the increase in price and was told that all of the previous discount programs were tossed & a new discount program instituted. I was automatically enrolled & charged $10.00. When I voiced that I did not want to be enrolled, I was told I would have to pay $24.99 for my refill. This upset me quite a bit. I was not given any warning this was going to happen prior to my having dropped off my initial prescription.
I am not on any medications & the only reason I was given tylenol 3 is because I am having major dental work done which entails several months’ worth of painful treatments. I do not need a prescription discount plan for medications that I am not taking on a daily or monthly basis.
If you were going to institute a new program, it should have gone into effect for new prescriptions not for refills on initial prescriptions under a different discount plan. The initial plan should have been honored for refills only. I feel this is an injustice against your customers who are not on monthly medications. I am on social security disability and I could not afford to pay this $10.00 increase, especially for a program that I will not have any use for in the future. I feel cheated out of $10.00, which I could not afford. This would have never happened had I went to walmart like I started to or had I been warned when I initially filled my prescription, that the program may change & I may be forced to join a prescription discount plan that I really did not need or I would be charged full price for my prescription. I would have declined to have it filled at kmart. You really need to rethink the fairness of this new discount program & who is it really benefitting? People like me who are not taking medications on a regular basis are paying for a program that is of no value to us, which is an injustice.

Was in kmart, had sale tag attached to box of reese cups 10 for $10.00! Right, rip off, I got 10 of them but when I got to register cashier said that sale was over the day b4! Then why was sale tag still there? Asked her that & she wanted to know where I found them told her & I watched her remove the sale tag & put it on another box of candy! She came back to register & said that was different candy, when I told her I saw what she did, she denied it & said best she could do was let me have them 4 for $5.00. Its not the money, but the principle. If its on sale & the sale tag is there you should get it for the sale price!

I bought a 'linda' heater from kmart 2 months ago and on saturday it burst into flames. It was sooooo scary. I have tried to contact linda but still no reply. Kmart are not being helpful either. What should do
[protected]@hotmail.com if anyone has any answers... I have photos

I like going to Kmart as it has a lot of things that you need at home all under one roof. Most of the time they have things on special which may save you few dollars. Recently near my area, a Kmart started to operate 24 hours which is great. The only thing that really bother me when I go to Kmart is the poor customer service. Unlike a lot of other stores (e.g. Woolworths, Coles, etc) staff members at Kmart show you that, they are not profissional, they have very poor customer service and they always have an ugly looks on their faces! A lot of my friends also told me the exact same thing which made us all decide to avoid going to Kmart as much as we could.

my sister and i was in the hershburger store and the cashier renee was vwey awsome! i had coupons that they were advertised and she could not get them to take. the manager that came was a very young man. he was so rude to us and the cashier. he kept cussing, alotand grabbed the ad and while cussing he tore up the ad and done everything himself. he should not be cussing in front of customers and if he had something to say to the cashier, do it in private. he did not take off mykmartcoupon for 10 times points for garden and the three manufactures coupons. after he left renee kept saying how sorry she was. she helped us find the flowers we wanted and some things that i had not came for. she was so patient with us and the very rude person! she should be crowned for all she went through and all the patience she showed. i used to be manager and i was ready to cuss him out good and proper! please take care of this. i am going to blog and facebook this if not taken care of thank you, darlene hanna

I went to the layaway department to pay on my layaway, I was going to pay half of it. There was no one there and the bell wasn't working, there was a sign that said any clerk would page layaway for me. I didn' t see anyone so I went to customer service. I stood for 30 minutes while the clerk had to give this lady an additionl 10% discount on things she had recieved a 40% discount on the day before, but today it was 50% off. Well, that was too long to wait, so I finally found an employee to page layaway, 20 minustes no one shows, the girl at Olan mills paged layaway again. No one showed. I walked out, and I'm going to cancel my $400.00 layaway. I doubt if I ever shop at Kmart again. Walmart here I come

I went to kmart to transfer my medication. I was ridiculed and told that they would not have the medication in stock until friday, may 21st. I will go into seizures and possibly a coma if I do not get my medication. When I asked them to transfer it back to the pharmacy that I transfered it from they said they could not do that because they had already given me the gift card. I told them to take it back, I did not want it if it was going to cost me my life. Then they started being very rude, laughing at me and ridiculing me, and told me it was too bad, I just had to wait.

The Surveillance cameras that they say are always on are not available. Something of mine was stolen and I couldnt even check the cameras to see who may have taken it. What are they there for? The guy over the "system" was so rude and had such a nasty attitude I gave up on trying to recover my things. Kmart's employees are rude and the customer service SUCKS! It should be closed down there is no purpose for it.

On thursday the 14th april went into the newtown store here and layby 2 pairs of trackies and 2 sweats... When I arrived home I realised I had laybyed size 12 trackies instead of 10. I immediately rang kmart laybe and was speaking to ronnie riely who said no probs will fix that up for you. I asked him to ring me back to let me now it had been done it did not happen. I rang next time as he only works nites and he said he had rang all stores waiting to see if they had that size and would ring me back. This didnt happen. I rang again saturday night spoke to ronnie again hes says nobody got any just hope some more come in... So sunday I decided to ring rosny myself and newtown and rosny had all sizes and said thank no one from newtown had rang them and at newtown they had 2 of the sizes. I had to go over to rosny pick up the trackies and bring them back and change layby at newtown.
I consider this very bad standards of staff behaviour and to just feed the customer nonsense is just not on. I would like this staff member to be spoken to ronnie riely and this situation to be justified and to not happen again. We the customer are the ones who pay their wages or doesnt that count in this day and age.

I had a circular and a 32 in TV was on sale for $289.00.There was a $30.00 coupon good on a $100.00 or more purchase excluding furniture, outdoor living, lawn & garden, infants, toys, hardware, home improvements, home fragrances & prior purchases prior paid special order lands end .There was no mention of electronics which is what a TV is right.Well the sale started April 3rd I went up on the 2nd and to make sure I went to customer service and the clerk called over the manager Ray he read the coupon and said yes it is valid.On the 3rd I returned and got the TV and a comforter that was on sale.When I got to the register I gave the coupon to the cashier and assured her I had already been told it qualified.Well she calls over the same cerk from the day before & she said that she remembered some lady from the day before and that Ray said it was ok.Then she went over to customer service and spoke to Ray and I was told sorry I couldn't use it.If this isn't false advertissement or fraud I don't know what is so beware looks like even when your right your wrong with this place my card is cut into a million pieces and I will tell anyone including the BBB & NYS atty Gen who will listen as I got one of those we will get back to you emails.I have had problems with this co in the past fool me once shame on you fool me twice shame on me well Done WITH KMART SEARS

I went to the kmart on mentor ave in mentor OH this past week and one of the managers named Jack, was extremely unprofessional and rude to another employee. I was walking into the store when I saw Jack walking out towards the parking lot and was talking on one of the store phones to another employee and used profound unprofessional language such as words like " you better ###ing find a way to walk the floor to get rewards" and " I'm walking to the parking lot I'm going to ###ing lose you so get on the ###ing floor i don't care if electronics is not covered". I was shocked when I heard that this is how the manager talks to his employees, I have shopped at this kmart for many years and never heard anything like this before come out of a managers mouth. i will no longer shop here because I will not support this kind of behavior. I have already spoke with my friends and family and they too will not continue to shop here because of this we come from a respectful family and will now shop at walmart because they are professional and still convinent for myself and friends and family. This manager should be taken care of because this is not aceptable and he will continue to lose his company business due to his actions.

hi i bought a 54 dollar pair of boots at kmart they nfell apart went back got another pair they did the same thing got incoact with seras because they really own kmart talk to dylan and he said that kmart would contact me in 2 bisiness dats and they have not did it yet its been all most a week and im stil wearing the boots because i dont have the money to go and buy another pair the boots probably been on the shelves for a long time that is idsgrace that you buy something and it falls apart on you in 2 weeks so i hope they read this and realize thats it wrong to do a customer like that the store is in crystal lake il and they wasnt going to return the first pair and finally they did and now they havnt got back in touch with me yet