Kogan Australia’s earns a 1.0-star rating from 369 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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No delivery. No Service. Nothing equals Kogan.
I ordered a G28 Wireless device from Kogan early October 2024.
It has been three weeks. I contacted Kogan 5 times and each time they tell me just wait. I ask them for tracking details, they respond by saying there is no tracking as the item has not been shipped. I ask why. They say just wait. They confirmed order was made and also confirmed there has been no delivery. And have no idea of whether they will even ship the item. I paid but Nothing. You purchase something on Kogan and they seem to think it is ok to not deliver. Why? I have been a Kogan First member for years. I thought I would be treated well. I was very wrong. I guess if you are not a Kogan first member, they would never bother to even contact you. Why? That is what Kogan does best.
Recommendation: Stay away 100%
Paid for a caravan ball weight guage. Nothing sent
They have gone over the top now and should be looked at by the Trade Practices people for not handling issues in a fair and equitable way.
Taking people's money, making it hard to contact them over no goods, then they hide behind referred third party subscription sites. I think they have a duty of care to their customers. I say close them down for shonkey practices.
Recommendation: Let them decline into oblivion. Australia does not do business this way. they lost the plot
I agree 100%
They are so dodgy & scam customers
I can’t get anywhere with my complaint, after so many weeks.
How are they still going? Why haven’t they been shut down? There are so many terrible reviews of unhappy customers & yet they continue to do business in Australia. I’m so upset knowing they get away with it.
Kogan Australia Complaints 367
Apple iphone
I purchased an Apple iphone from you on the 8th September and have just been advised the phone which by the way had no sim card that it is locked into Vodaphone and therefore I can not use it with my sim card which is from Dodo. I believed I was buying a new unlocked mobile phone as it is illegal to sell locked phones what can you do to help me with this problem as I have spent the last 3 days trying to solve the problem myself and have not got anywhere other than Dodo advising me to get in touch with Vodaphone whe says they need a number off their sim card which is not and never has been since I bought it in the phone. I need you to unlock this phone or I will be sending it back to you. Please let me know what you are going to do about this as soon as possible. Thanks Percy Wight.
Desired outcome: unlock this phone so that I can use it.
Confidential Information Hidden: This section contains confidential information visible to verified Kogan Australia representatives only. If you are affiliated with Kogan Australia, please claim your business to access these details.
Contact Kogan Australia’s customer service immediately, stating that you were sold a locked phone under the belief it was new and unlocked. Emphasize that selling locked phones without disclosure is not compliant with Australian law. Request that they either unlock the phone or provide a full refund. Include your order details and explain your communication with Vodafone and Dodo, highlighting the issue with the missing SIM card. If they don't respond promptly, inform them you’ll escalate the matter with consumer protection agencies and consider returning the phone for a refund. Keep all documentation for your records.
Garmin Fenix 7 Sapphire Solar, Mineral Blue
I purchased on 30/6/24 a Garmin Fenix for $1135 with an extended warranty and submitted a 14 day change of mind request on 9/7/24, and received an email on 9/7/24.
email:
Tue, Jul 9, 3:55 PM [protected]@kogan.com
Thanks for contacting the Kogan.com Help Desk. This is just a quick email to let you know that we have received your enquiry. For reference, your ticket number is [protected].
We will get back to you as soon as we can!
Kindest Regards,
Kogan.com Team
Despite multiple emails to find to return the Garmin Fenix and purchase a Venu 2 + that is in my cart I have received no follow-up instructions. I am extremely unhappy as I have not been able to return the unopened item for a refund.
Claimed loss: $1135.00
Desired outcome: Instructions on the return of the Garmin Fenix so I can purchase the Garmin Venu +
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Wool blanket
Purchased a wool blanket tried to make contact to return the goods on phone number supplied on the site and it has no human answer the phone tried the online area for assistance to return goods and there is no answered Tax Invoice Invoice # G9FQ7N6Z-1 Invoice Date: 15 June 2024 Order # G9FQ7N6Z Order Date: 15 June 2024 Have been trying to get a...
Read full review of Kogan AustraliaIs Kogan Australia Legit?
Kogan Australia earns a trustworthiness rating of 11%
Not worth the risk. Protect yourself and your money by staying away from Kogan Australia.
With only 0% of 2 complaints being resolved, Kogan Australia slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.
Kogan Australia protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to Kogan Australia. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for Kogan Australia. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Kogan.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Kogan.com you are considering visiting, which is associated with Kogan Australia, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
- Kogan Australia website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
13-in-1 steam mop. I bought this product some 2 years ago. I used it without prolems 4-5 times. Today unfortunayelly
I bought this product some 2 years ago. I used it without problems 4-5 times. Today unfortunately it stopped producing steam. delivering only water through the nozzle. I can also smell a slight odour of electrical trouble, I followed instructions as per manual as to how to fix the no-steam problem. NOTHING works. I assume that the warranty is long gone. Everything appears ok... except no steam and a pulsed steram of COLD water through the nozzle. I bought the appliance in good faith and I also understand warranty limits. The appliance is very well made and it worked quite well until this happened. I do feel cheated that it did not last much, I feel also that Kogan should be graciously responsible for products they sell. I have tried to log in Kogan but to no avail. I do expect a replacement once you confirm my details.
Cesar Aciar
Sydney Australia
17 Harrow Avenue-Lansvale-NSW - 2166-Sydney Australia
Desired outcome: Unit Replacement or similar product.
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First membership
Hi My son just found a $99 charge to my credit card that my mother did not authorize from your Melbourne branch. My mother found it very difficult in trying to contact your accounts department to have this refunded Mum is a penisioner and dose not have the funds to pay a membership yearly or monthly If this is not refunded today I will go to the...
Read full review of Kogan AustraliaKogan First membership
02 April 2024
I joined Kogan First in September 2022. Earlier this year I cancelled my membership and was told I'd still get the benefits until September 2024 when my account is officially inactive. I have now received notification from PayPal that I authorised a payment of $99 to Kogan. I did not do this! I have read reviews showing that I am not alone in this type of action. I too have tried contacting Customer Care with no luck and am angry that this company can take advantage of its customers!
Claimed loss: $99.00 for unauthorised payment
Desired outcome: I'd appreciate a response and refund of $99.00
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My fridge
I ordered 21 3 2023 weres my order I paid for you Said today so where is it I need to know now or I will cancel my order
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I am complaining about the product and the service
I am absolutely furious.I have been trying to get someone to reply to me for 3 weeks now.I bought a laptop,and when I opened up the package,the charging adapter is missing.The customer service from Kogan is abhorrent,i have got the ACCC involved,as well as the ombudsman.I am hoping that I get a reply from you guys,it’s beyond a joke.😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Desired outcome: I want the missing adapter cable sent to me
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no response from customer care
I order a TV in December which arrived on 16 Jan with a broken screen. As instructed I immediately contacted customer care submitting photos and description, I have since sent another three requests for assistance and have had no response to date.
Order number FX8ZWUXL.
My order history is no longer showing on my account.
regards Alan Lea.
[protected]@gmail.com
Claimed loss: haven't received a working product yet, paid amount was $697
Desired outcome: timely delivery of working TV would be preferred but it is looking like I might just need to get my money back.
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Kogan membership
I am very annoyed with you withdrawing $10.99 out of my credit card on 18/12/23 from credit card ending in 3954.
I demand a refund and please remove my credit card from your system.
No wonder that you have a 1 star rating.
Call me on +[protected]
Thank you
Peter Harding
ps if you had a phone number in Australia I would have certainly called it.
Claimed loss: $10.99
Desired outcome: REFUND and remove my credit card off your system.
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Membership
I recently purchased something from Kogan and did not realise I had entered a membership.
I have purchased from Kogan previously so assumed the terms of purchase were the same.
I have just been charged $99 membership fee.
After my purchase I received several advertising emails from Kogan so did not see the email regarding the free 14 day trial ending.
This is clearly a deceitful way of charging unsuspecting people
Claimed loss: $99
Desired outcome: Refund $99
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There has been a huge mistake in online purchase of appliances and needs to be adjusted asap before delivery please.
On Jan 3 I ordered some products. I later received an email saying that one item (kitchen Chef )was sold out. So I filled out another order for a couple of other items.
I have now been billed for two transactions.
#HRAXMAKP did not go through the normal way and is not correct.
#W6A7CKNJ the later transaction is correct and went through smoothly.
Claimed loss: Please deliver the items on #W6A7CKNJ only.If the Kitchen Chef on #HRAXMAKP is still available, please include it in my transaction.
Desired outcome: Please send me an edited confirmation email to show that my request has been taken care of.Please note that I am an 80 year old invalid and need to have a stress free outcome to this request ASAP. Thank you.
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Unauthorized Pay Pal payment
On 22/12/23 you charged me $99 through my Pay Pal A/C TransactionID 5Y725743OE925633K for being on your memberhip I never authorized that transaction and I demand reimbursiment of the money to my Pay Pal A/C asap Please I donot wish to be a member when I need something I will buy it I purchased a bottle of Jagermeister and may be by mistake I overed with the compiuter mouse over something that you you wanted to trap me in
Desired outcome: Please refund
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Subscription
Hi, My name is Raymond, on the 10th of Dec I ordered a $61.00 water dispenser through Kogan. At the time I noticed free shipping and proceeded to checkout where the option to redirect to Paypal was available. The next thing I remember was being unsure whether.my order was even succesful and I almost unintentionally ordered twice. On the 25th of Dec I checked my credit card statement and noticed a $99 charge to Kogan I have tried to contact them through online chat which redirects to email. It has been days now with no correspondence from them. I can't believe a large company like Kogan can intentionally extort large sums of money without accountability.
Claimed loss: $99.00
Desired outcome: Refund
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Hi , I would like to withdraw my complain. After 9 days of trying to contact kogan.com I was finally able to get through and settle the dispute. Thanks for the help.
Raymond
Kogan 65" smart TV.
TV was very slow from the start then would lose voice/picture synchronization.
TV turns itself of without warning, sometimes screen goes black won't respond. Have to unplug wait awhile before turning back on.
Kogan said to download new firmware which we did, to no avail.
Requested a return for full refund because this is hands down the worst TV I've ever owned, but Kogan wants the TV to go to a technician and issues a barcode for this however since then they have not replied to any email requesting the courier collect it. So now we have a useless TV in a box cluttering up our lounge room.
Kogan is by far the worst company I have ever dealt with in 64 years, shocking lack of customer service and no phone number to actually talk to a human about this issue..
Dept of Consumer Affairs now going to be contacted along with A Current Affair.
Absolutely disgraceful company. Steer clear of this shonky company.
Claimed loss: $990
Desired outcome: Full refund, I don't want this piece of crap TV.
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split system air conditioner
Iput in an order for a split system air conditioner 4th November, paid for on 6th November, I was that the package will arrive shortly and that an electrician has been contacted and will be Intouch to make a date for fitting, since then I have been in the dark as to when my product will arrive, I have tried, Invaine, no one has made contact. I have been a loyal customer for a few years, and purchased numerous products, I have kept all items in my folder with all moneys paid and with any receipts, I am hoping that I will not have to take this any further, iI have payed $ 1.512. which is a very large for an 86 year old pensioner, I remain yours truthfully, Michael Brady
Desired outcome: Fulfil the order, or make a full refund,
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Charges to my credit card
on the Wednesday 6th December, I checked my card statement and have been charged $99 for some reason, i DID NOT authorise this transaction, i cant explain any further as i DONT know why the amount has been charged please contact me Kind Regards David Baldry m-[protected] or [protected]@smythrealestate.com.au please respond. I would appreciate the funds to go back into my account please David Baldry.
Claimed loss: $99
Desired outcome: Retrieve $99
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Same happened to me I am trying to get my credit card to reverse it
Kogan First
I cancelled my Kogan First account months and months ago, but my wife has just had the annual fee of $99 taken out of her account. I have logged into my account and the status is not active.
I have discovered since googling that I'm not alone in this.
Their customer service is non existent.
I would like my money back and like to know hos we were charged if our account has been cancelled
Claimed loss: $99
Desired outcome: Refund and no further payments stolen from us
Tec gear - no contact with supplier and product not dispatched.
Spry drone purchased the 22/11/23, expected shipping 3 days after purchase. I needed to amend shipping address and notified Kogan who notified Tec gear but not response. Continued to try and contact Kogan about shipment but no answer to emails and no response from supplier.
4/12/23 no response from Kogan or supplier regarding shipment or amendment to delivery address.
Claimed loss: $1500
Desired outcome: I would appreciate a response to emails with expected delivery times and shipping address. Please refund if product is not available.
Kogan.com
I bought a leaf blower from kogan.com, and they did not generate an invoice, or shipping details for more than 2 days. I cancelled my order. Then after 2 days of cancelling my order, they shipped it and did not refund my money. I did not open the goods and shipped it back, paying the return charges from my pocket $18. I still did not get my refund. I provided the tracking id of returned item as well. Then out of nowhere they charged me $99 on my credit for some Kogan First membership that I never opted for. Kogan doesn't have a contact phone number and I'm continuously sending them emails and they are not refunding my money. I had to cancel my credit card to stop them for charging it more. The website keeps sending my in loops and I'm unable to cancel the subscription to kogan first. screenshots attached.
Claimed loss: $177
Desired outcome: Need full refund.
Overview of Kogan Australia complaint handling
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Kogan Australia Contacts
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Kogan Australia phone numbers+61 130 030 4292+61 130 030 4292Click up if you have successfully reached Kogan Australia by calling +61 130 030 4292 phone number 169 169 users reported that they have successfully reached Kogan Australia by calling +61 130 030 4292 phone number Click down if you have unsuccessfully reached Kogan Australia by calling +61 130 030 4292 phone number 407 407 users reported that they have UNsuccessfully reached Kogan Australia by calling +61 130 030 4292 phone number+61 130 051 7210+61 130 051 7210Click up if you have successfully reached Kogan Australia by calling +61 130 051 7210 phone number 77 77 users reported that they have successfully reached Kogan Australia by calling +61 130 051 7210 phone number Click down if you have unsuccessfully reached Kogan Australia by calling +61 130 051 7210 phone number 237 237 users reported that they have UNsuccessfully reached Kogan Australia by calling +61 130 051 7210 phone number
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Kogan Australia emailssupport@kogan.com.au100%Confidence score: 100%Support
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Kogan Australia addressLevel 1 136 Buckhurst St., South Melbourne, Victoria, 3205, Australia
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Kogan Australia social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 22, 2024
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Apple iphoneOur Commitment
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