Hi
My son just found a $99 charge to my credit card that my mother did not authorize from your Melbourne branch. My mother found it very difficult in trying to contact your accounts department to have this refunded
Mum is a penisioner and dose not have the funds to pay a membership yearly or monthly
If this is not refunded today I will go to the unbudsmen and have them deal with your credit department...Mum is also a ill person with Cancer and failing eyesight and I have to do any ordering if she want something.
I am writing this on behalf of my mother
Mrs Rosemary Rogers
29 Dorothy Ave
Kootingal NSW 2352
Desired outcome: refund immediately to her visa credit card [protected]
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