Kogan Australia review: Kogan first membership 5

I've just learned that I've been paying for Kogan First on a monthly basis for the last 20 months, and I never signed up for it to begin with. I only discovered it because I was reviewing all of my subscriptions to close down anything I don't use. I've never received an invoice or statement for this, similar to what you would received from other services, and the charges were on my credit I use for all of our day to day spending, so it would have gotten lost. I was shocked to find I've lost over $150 to this service I never signed up for. I would imagine it's one of those tick boxes that might have been ticked by default on a purchase I made almost two years ago where you offer a free trial, then it automatically kicks into a subscription because I literally never actively signed up for it. If this is the case, it's a dirty trick.

I would like a full reimbursement of the money lost over these last (nearly) two years, or credit to use on your site. I think this really is shameful. I've just gone through this with Dick Smith, where I was automatically signed up for a subscription service when I made a purchase and I didn't want it at all. At least with them I found out right away because they send a monthly invoice for the charge.

Scott Watson