Kraft Heinz
Reviews and Complaints

About 3 weeks-1month ago I call customer service regarding a package of bacon I purchased at a Market Basket in chelsea Ma that had no expiration date on it. The customer service rep was very nice and she sent me 2-$2.00 coupons to make up for it. However I just went to use them and they expired on 3/31/2018. Thats just not right! I can send these back to you for new ones that don't expire so soon. Here is my mailing information so you can look up my original complaint/call and hopefully send out new coupons.

Roberta Callinan
57 Trident ave
winthrop Ma 02152

My only complaint is that you don't make it anymore. I don't know who is charge of making these decisions but why would you stop making something that was so popular. It was always sold our at my grocery store! The manager told me it was more popular than any of the red ones that you still make. He said they couldn't keep on there shelves it was such a hit! You should really think about bringing it back!

Hi, I was making the one pan Velveeta skillet Chicken bacon ranch box dinner and guess What, no seasoning and no bacon. Just pasta and cheese. I have pictures to prove it. I really really really really love Velveeta dinners but pretty upset I didn't get any bacon/seasoning as I paid for it. I didn't open the packets the empty bacon/seasoning packets came in as you can tell in the pictures. Would really love for this to be resolved.

Have had problems with the last two boxes of 100 pods purchased from Sams. The first box had a couple of pods that broke upon use. The second one has had 6 and we have only used aproxmately half of them. We have no problem with other brands of pods.

Would like a response from someone to let us know what we can do. Really like the Maxwell House flavor the best.

The other day I found a small, plastic piece in my drink (looked like a small finger nail at first). The large 82 ounce mix. I figured it might have come from my cup, but not the drink mix itself. I was driving at the time so I put the tiny piece on my passenger seat. It got lost and didn't think anything of it. Tonight I am making another pitcher and remember what happen. I sift through some on the top and find almost a cotton piece of something. It was pretty small, but much larger than the grains of pink in the container. I gave it to my wife to check out and she's the one that said it looks/feels like cotton. I asked for it back but she had pulled it apart and went to even smaller pieces, and wiped her hands clean. I forgot to tell her about the plastic piece until after she did it. So not a huge deal to me, but my 17 month old begs for a sip when I am drinking it. Just thought you guys needed to know.

My family is a long time consumer of your Polly-O Mozzarella String Cheese. While the product itself remains a winner for food choices in our household, the new packaging is the pits! You've cheaped-out for a few mils (or just 1) of plastic!

It was impossible to separate one sting from another without compromising the adjacent strings protective sleeve.

If you REALLY can't go back to the original thickness you have to improve the perforation between strings. If that isn't workable then just put one less string in each package. But this new packaging is a non starter. Without a fix for this, I'm going to have find another string cheese supplier.

Thank you.

Hi,
I purchase your mac & cheese all the time and i have been disappointed numerous times lately. I usually purchase the bulk boxes at Sams club and i have noticed that either the cheese packet is missing or there is hardly any noodles in the box. Now i buy this a few times a month and i would say i have had at least 6 boxes like this in the past 2 months.

Monday, April 2, 2018 I called [protected] and spoke with Zanquesha. I explained that we lived in Germany and shopped at the military commissary in Wiesbaden, Germany. I had purchased one box of mozzarella sticks two weeks ago and found the inside plastic wrap to have several holes in it. I threw that package out. April 1, 2018 I bought 5 packages at the commissary. The first 3 I opened also had holes near one end . I assume the other 2 also have holes as they all have the same UPC code [protected], dated 18 Oct 2017 20?39 0EM2. I explained to Zanquesha that I thought there was a problem with your production facility. She appeared to have difficulties understanding me as she continued to ask what state I lived in. I had to explain several times that Germany was a country in Europe and then I explained a commissary was like Kroger's and that it served military abroad.
I not sure she realized this was a health concern for your company. Thank you.
Katherine Van Giezen CMR 467, Box 2227, AE 09096

One day I went to go make one of the easy mac and cheese singles for lunch and when I grabbed it, there was only two pieces of macaroni in the package. I am very tempted to not buy Kraft Mac and Cheese singles anymore because this has happened more than once. I love Kraft Mac and Cheese more than anything in the world but this cannot keep happening. I hope something can be done about this.

My wife bought 2 bags of Stove Top Stuffing at Giant Eagle in Wadsworth Ohio 3/30/18. When she was making the stuffing, she discovered a large piece of triple wall corrugated packaging in the bag of stuffing. We took the stuffing back and got our money back, but this could have resulted in a serious medical emergency from choking.

The store personnel at Giant Eagle were very gracious and apologetic about the contaminated bag of stuffing. The fact that the corrugated scrap discovered was triple wall tells me that the stuffing was possible stored in a large corrugated tote, possibly unlined (there were no plastic bag scraps found), meaning I have a real concern about food safety.

Stove top pork stuffing
I purchased 2 boxes of this stuffing to go with my Easter meal. 2 people had very hard stems that were from the stuffing to were they thought they bite into plastic and then there were dried up onion skins in it as well. This is very disappointing and I hope this does not happen again in future or I will not purchase anymore

There are almost 10 million Canadians that suffer from various forms of diabetes and yet there are very few sugar free products available in the grocery stores. There are hundreds of gluten free products to choose from.
We do use the sugar free Heinz catsup produced by your company and we are very happy to be able to get this products. Why are companies such as yours slow to cash in on the diabetic market? On my visit to my sister in the U.S. I was able to purchase sugar-free cake mixes, candy-jellybeans, hot chocolate, cookies, pies and powdered drinks. I contacted the Canadian Diabetic Society and they told me to contact the manufacturers directly. Here I am. Thank you for your time.

My son (age 14)got a 12 pack of French vanilla mc cafe k cups for easter upc4300006713. He tried to make 4 cups and every one exploded from the top where the seal is. The first 3 were inconvenient but the last one actually spewed hot coffee grounds everywhere burning him. Not only didn't I waste my money on an expensive product and he got upset that an easter gift is junk, it's a safety issue. There is no excuse for the k cups to be exploding like this

I experienced a cracked porcelain crown and cracked root canaled tooth from eating their Lunchables product. Please, my advice to anyone, especially children, do not consume this product. I will have incurred almost $5, 000 in dental expenses due to the damage to my teeth caused by eating this product. I am an adult, but please do not allow your children to eat this product. Kraft Heinz refused to reimburse me for the damages caused by their product. Boycott this company!

This is the first time ever that I've had this problem.
When I opened the cheese packet the powder was brown tinted. Didn't worry about it. Although it was dark colored.
After prepring correctly, and adfing ham, It still tasted so bad I threw it away. I do have pictures. The butter and milk were good.
I'm now feeling very leery about spending money, and the price isn't cheap anymore, on an old favorite.
Quality control failed this time. Just thought you should know.
Lynn Dowing

I read on a FB post recently that Kraft is going to discontinue Mozzarella or Cheddar FAT FREE shredded cheese...is this true? I was only able to find it at Walmart (a store I despise but make frequent visits) for no other reason than to buy Kraft FF cheese. My zip code is 37067, if you would please tell me other places I am able to purchase this cheese. ALSO, are you really discontinuing it? I am on Weight Watchers and just a sprinkle of your cheese is 0 points on top of a lot of my foods.
Thank you,
Sheila Mabry

UPC [protected], 16 Apr 2018, 09:57
W4 36-2158

I generally like this cheese but this one pound container was bad. It had a foul smell and yellow liquid. I was afraid to use it!

Please refund or replace,

Thank you

Becky Moran
1030 Fundy Road
Venice, FL 34293

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Please understand ai am not making a complaint, I just would like if there as an ingredient or combination of ingredients that may have triggerehorrible headache.
The all caps is not meant to convey any particular message or attitude, it is just my difficulty in writing this under the influence of this horrible headache and pain over my eyes . Yesterday, 3/25/2018, I had a salad with the Kraft balsamic vinaigrette dressing for lunch and quickly developed a horrible headache that lasted all evening and night until finally fell asleep. Shortly after 5:53 this morning. 5:53 is simply the last time I remember looking at the clock.. I did not make the connection until afterIhad a salad with the dressing at noon today, 3/26/2018 and the headache returned within half an hour and it is bad!
the lot number is [protected]

the bar code is [protected]
advil has not helped.

Heinz BBQ sauce Kentucky Bourbon
Use By: 03/28/2019
MVT 08:49

The BBQ sauce is way too thin. Surprised that a company of your size and with your experience would make a product that misses the mark. This is the thinnest BBQ sauce I have ever used. I believed the hype and bought it because it was a Heinz product and I thought it would be good. The sauce was good but too thin. It would not stay on the ribs. It was tasty though.

The recent bag of frozen Potatoes O Brien was not up to your quality I'm use too from your company. Many of the potato bits were rotten and were uneatable. It appears that the quality control/inspection failed. Each time I prepared breakfast we had to go through and toss out those rotten pieces.
Proof of Purchase: 28 oz potatoes O Brien 0 [protected] 8
Best by 11/Oct/2019, ON8A19114:55*
[protected]