Kraft Heinz
Reviews and Complaints

I purchased subject frozen product at Kroger in Perry, Ga, August 2019. I am a regular shopper at this store and have never had a complaint about any product sold there until today. I cooked meal today, Aug 25, 2019. It tasted awful, like it was soured/spoiled. Also it had chunks of zucchini in it which I never recall be I, g in this product before. I liked this product and like Lean Cuisine Santa Fe Beans and rice even more. But this meal has turned me against Smart Ones products completely. Product id panel has this info: M620019F31 1143 Best by 08 Jul 2021 and no longer has Weight Watchers on it. Proof of purchase code id [protected] 8. I would like to be compensated for this awful meal. Has Heinz always made this product? I am questioning ever buying another Heinz product, and I use many. After reading other complaints I wonder what has gone wrong. Heinz has always had products I trusted until now.

I followed the instructions for the oven option on the box, which said fan forced oven at 180 degrees Celsius and my entire packet melted and so did the plastic on top. Such a huge safety hazard. Very disappointed. Shouldn't have an oven option if product packaging cannot handle it. The packaging melted had caused so much build up of smoke that the fire worm went off.

At the Lewis household we use a lot of Kraft Heinz products. One item we use a lot of is the Lunchables/extera cheesy pizza. Today we bought five and a few days ago we bought ten. This item is important because we have an autistic child who is a selective eater. He will not eat like most kids .
Today there was only two crust in the lunchable package. We had to open a second package so he would have the three little pizzas that he is used to.
You may not understand children with autism, but it is a big deal to them.
Please improve your quality control so this will not happen again. It has happened many times in the past.

Thank you
Lloyd Lewis

These commercials showing kids refusing to eat, faking throwing up, threatening parents with sitting at the table until eternity unless they get mac and cheese reduces parental authority. The product is excellent and I have been eating for more than 50 years. Your company commercials says to kids that it is ok to disrespect parents without punishment. I ask you, would your parents have put up with this behavior? I am sure the majority of employees at Kraft grew up with 2 menu options... take it or leave it.

I tried sugar free jello pudding cups. This is more of a question than a complaint but I've found mixed reviews.
On the nutrition label of a 4 pack, for example dark chocolate and vanilla both say 60 calories per serving. In small print it says 4 servings per cup. So does that mean that each snack pudding cup is 240 calories each?
I've gone into MyFitnessPal, and other calorie counting sites and they all say 1 sugar free jello pudding is 60 calories for the two flavors I listed above. However, the label is not clear and it appears as though each snack cup should be 240 calories, not 60. It should either say per snack cup/container or have the correct calculated per snack cup calorie.

I recently purchased a box of your Velveeta shells and cheese, 25FEB2020 15:50 CF46, at my local grocery store.Upon preparing the meal I took one bite and could not take another, the product tasted sour and was unedible, I love the taste of this product usually but am hesitant about buying another box for fear of the same issue--please look into this matter!

Mr. Brian Barney
302 Crescent Blvd
Bennington VT 05201

Disgusting. I bought a 4 pack. All broken. Looked like mush after cooking for 4 minutes. Could not serve. My kids grew up on this. It never looked like this before. My grandkids will not be eating this. It does not even resemble macaroni. I do not believe it was just these four boxes that were affected. Quality! Not quantity. Slow your process down. Make quality product like years ago. A huge thank you for wasting my time. UPC 04050032695500

The 2 pack of Philadelphia Cream Cheese I purchased at the Wal-Mart in Bluffton, Indiana is all dry and kind of crumbly. It also has a sour taste. I'd like a replacement . The expiration is 31 Dec 2019 (22:05 F1) The proof of purchase has several numbers on it. The top is [protected] and the bottom UPC is [protected] 7

Therese Renner
PO Box 194
Ossian, IN 46777

Have Kaft America Singles been reformulated? We use this product everyday and the newest four boxes purchased at Costco have different texture (Brittle), melt point and flavor. Is this a reformulation issue (I don't have previous ingredient declarations to compare) or a quality issue? The cheese slices are lower quality than in the past.
UPC: [protected] 9
03 Jan 20 S74175 06 08

I purchased what I thought was deli deluxe cheese mainly because of packaging. Got home and it was cheese food what ever that is, can I return for refund an open package?
OR
Can you make this right by sending out a coupon for the Deluxe cheese 16 Oz $5.68 what I paid?
Sincerely.
Janie Ems
1434 Valley Dr.
Arnold, MO 63010
[protected]@gmail.com

29000 02676...15 oz container

i don't know who "counts" the peanuts but i poured the entire pkg out & got about 7 pecans...lots of tiny almonds...lots of hazel nuts...a few small whole cashews & many small broken pieces...& about 75% small peanuts...

this is nut the way i remember Planters being...i think i paid a little over $7 in Target...

if i'd wanted peanuts, i'd have bought them instead...

being 87 & on limited income, i won't be "splurging" like this too often!

gladys krasse

[protected]@aol.com

we cooked dinner then found a piece of something gross in sauce had my husband swallowed he would of choked . We lost a 20.00 meal . we can not afford to waste but I could not eat after that.I took pictures and I am returning other jar we will be trying to find out what this is we are grossed out .I have pictures you don't want posted this is gross

The Kraft commercial that comes on the kids cartoon channels every five minutes that shows a young girl blowing a trumpet into her fathers ear is extremely annoying. it send the wrong message to children to be rude to adults and teaches parents to calm them down by feeding them. I turn every time it comes on the whole commercial just gives me a headache.

Very dissapointed in the overprocessed taste, texture and overall quality of your cottage cheese. While it was only about 10% 'large' curd, the rest was smaller than 'small, ' more comperable to the size of sprinkles or non-pariel candy. YUCK. Very bland, not creamy. As a Wisconsin grown girl, I was told years ago by a farmer to only buy large curd as it is processed the least and fresher. Not so with your product. Never again. I may consider buying your sour cream, I am forced to because of lack of choices in SouthWest Florida. Many of those choices are 'East Coast Retirees' favorites. Picture of container attached

I don't buy this product often due to the price...but occasionally splurge...I just opened the box and the loaf wasn't complete...it may seem trivial..but I expect to receive what I've paid for...I would like to include pictures but I'm not sure how...I would love to hear back from you...but I'm not even sure this page is ligit...Sincerely..Sue Speck. [protected]@YAHOO.COM

Well, I opened the bag fully prepared to make a quesadilla, but when I started to pour out the cheese it was all moldy and blue. This bag had not been previously opened and there were no holes or any signs of tampering on the bag. The expiration date wasn't till the 31st of July. Today is the 13th. This was very much a bummer, as it was a waste of money. Is there anything you can do to rectify this situation. Please See attached photos.

I have opened my recently purchased 730 g, Variety 10 pack of shake and bake. It is supposed to contain 6 Original and 4 extra crispy. Our previous purchases have always had each package labeled so we know which one we are opening
There are no labels on these packages to show which is which. There is a somewhat legible code but appears to be the same on each individual package.
This is CA QC 9(?)C 26 07 (or D7) 02

Angel Hair Marinara, barcode 0 25800 02028 7, ID# MSL 20191411504, Exp 04-19-21. Saturday, July 6, 2019, I took this product out of the box to cook it and it was mostly uncovered, plastic not glued down, and the product had freezer burn. See pictures. Obviously I did not eat this, so it was wasted.

Very disappointing.

I don't have the receipt, but it was purchased at Walmart only the day before, Friday, July 5th. I also did not keep the product.

Idk if this is an issue with this particular lot of frozen meals or if I just happened to pick the lucky one, but for certain it was inedible and I would appreciate AT LEAST a coupon or SOMETHING to replace this wasted mess.

thank you,
Debbie Newton
[protected]
[protected]@gmail.com

I have used miracle whip for many years, but I don't like to use it anymore. The salads get runny in the first day. If I use it, I put it on just before I take it somewhere. I don't like this. Is there a reason that it changed over the years, I've never had this problem before, but noticed this years ago. So many people complain about how runny the salads get.