Kroger’s earns a 4.5-star rating from 11125 reviews, showing that the majority of shoppers are exceptionally satisfied with grocery selections and services.
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Medications
The pharmacist on kroger on north 16th street in orange texas has been making it hard for my schedule prescriptions to be filled. I had a rx sent by my md. Dr. Jones office 3 days ago and he wouldn't fill it till today. So I went to pick up today and it wasn't filled. So I was called a waiter. Well I waited at the store over 30 minutes just to be told it...
Read full review of KrogerCovid vaccine appointment cancelled no notification
I was excited and relieved when I showed up for my covid shot appointment today and was told, sorry, we didn't get vaccines this week. That is understandable, but failing to notify me, causing me to drive after a snow storm, is inexcusable, inconsiderate, and rude. Not the kind of customer service I expect coming from a Kroger store. The pharmacist...
Read full review of KrogerHeritage farms chicken
I bought about 10 packages of chicken when it was on sale in the fall and put it in my freezer. Every package I have tried to use tasted like fish. I am having a terrible time trying to find ways to use it up. I am sadly disappointment in this brand after buying it for years and now it tastes like fish. Veronica Pell [protected] [protected]@hotmail.com
Read full review of KrogerThe eggs are almost twice as expensive
I've been shopping at Mount Orab store for a year and a half. Whoever orders in there grocery department doesn't do well at there job. The store is always out of a lot of stuff I buy. The eggs are almost twice as expensive at this store as they are at other Kroger stores. They have out of stock stickers on frozen items that I can get at other Kroger stores. I have been going to meijer because I am so frustrated with that store. It seems like the person ordering groceries doesn't know what they're doing. James Coy
[protected]@gmail.com
Desired outcome: Be in stock in grocery department
Playing politics against the silent majority
You seem to have forgotten about Goya Foods. We are the silent majority and we are also the primary gear that makes capitalism work. We are dedicated to our President and we are already really really angry about the farcical election that HE WON but now we're having to endure the nonsense being spewed regarding the few Republicans in the House and Senate who were ethical enough to make a stand for our constitutional order. You are withholding contributions to the Republican members that actually tried to correct the travesty of justice that occurred on the sixth of January this year...REALLY? Now you're attacking My Pillow? REALLY? You should have stayed the hell out of the whole damn mess. You jumped for the noisy little pissant minority and spit on the rest of us. My sister and I have shopped at Kroger every week for years and now we have to go elsewhere and that's what we're going to do. You should have just stuck to retailing and left politics to politicians. I'm not EVER STEPPING FOOT IN ANY KROGER OR AFFILIATE AGAIN...EVER!
There are more of us than you think.
Unethical political behavior
As a lifelong Kroger customer I am disgusted that you decided to take your company political. For you to bend to the democratic left agenda is appalling. We as Americans still have the right to have different political views but to discontinue selling the My Pillow just because your company/ CEO or stock holders don't like the political views of their CEO (Mike Lyndel) is just to much. This just does to show me your company along with many others are part of the problem we have in America today. Well I can guarantee you true patriotic hard working Americans stand for more then being bought and paid for by big companies/Big Tech, etc. I will never shop at Kroger or any of the other stores you own. True Patriotic Americans are getting tired of this crap. Wake up and get out of politics. It's time for America to become America again.
Unethical behavior due to political ousting of Mike Lindell
I have been a Kroger/Fry's shopper for years. The unethical treatment of Mike Lindell is absolutely DISGUSTING AND UNETHICAL. I will no longer support Kroger or ANY sister stores! I have many other options and have no problem turning on your store, as you have done to the American people. How SHAMEFUL of you, Kroger...and how cowardly of you to bend over for the Left! Your politics are GROSSLY unethical and clearly show us that you can be bought! GOODBYE!
Desired outcome: I hope Kroger loses A LOT of revenue!
Pharmacy
I needed a prescription filled 01/29/21 at Kroger at 3444 plaza avenue in Memphis TN . I had a manufacturer coupon (2 of them) it was clearly written on them that both could be used at the same time. The lady named Angela who was working the register told me I could only use one. I told her that wasn't true she went to ask her manager and came back and...
Read full review of KrogerCompany policy
I spend BIG bucks every month at Kroger/Fred Meyer in my town but will likely take my $$ elsewhere because of your "politically correct" decision concerning Mike Lindells My Pillow products. I think if you loose every customer who has a differing political opinion than yours, you will not be a large corporation anymore. We are the folks who helped you get where you are today. There is no room for your cancel culture in our carts. I hope your company will reconsider your poor decision.
Horrible customer service
I worked for this kroger part time (for one week) earlier last year and wondered why the company name showed up on my insurance card when I only worked there briefly (this info is besides the point, just wanted to state why I was in the store). I was looking for a manager and couldn't find one. So I asked an extremely rude woman at pharmacy who I should...
Read full review of KrogerCancel Culture Communism
So Kroger has decided to buy into Cancel Culture and is no longer carrying Mike Lindell's MyPillow products? Well guess what, Kroger? Back atcha! I am no longer spending $400 a month on groceries at any of your stores. Kroger seems to have forgotten about free speech. So I will vote with my hard earned dollars and not shop at Kroger. Sure, $400 is a drop in the bucket for Kroger, but I'm sure Walmart will welcome me with open arms. Shame on Kroger!
Picking on the good guy Mike Lindell
After hearing about this bone headed idea about dropping Mike Lindell's pillows I am now dropping Kroger. So sad they have to bother a good man that has America's interests at heart. Not sure why Kroger has to get involved in this manner but they've lost a customer that has been shopping there a number of years. Gillette pulled their weirdness also about how men should somehow be ashamed of their masculinity well, they lost me as a customer soon after as a result.
My Pillow
I am a long term Kroger customer and am very disappointed in your recent decision to stop selling My Pillow products in your store. This decision does not seem to be customer service directed but rather a political decision. Over 75 million people voted for Donal Trump. Mike Lindell has the freedom to support Mr. Trump without backlash from Kroger.
I hope you will re-evaluate your decision so I can return to shopping at Kroger. If not, there are plenty of other grocery stores in my area.
Desired outcome: Change your decision to drop My Pillow
Bias and Unprofessional
They stopped selling an American made company, My Pillow, because they have conservative views. That is bias, and discriminative.
Desired outcome: Put My Pillow back on their shelves!
Customer service
Yesterday my wife was in the Kroger on airport road in Hot Springs Arkansas shopping alone when a lady from produce approached her and told her if she wasn't going to wear a mask she needed to live and shop somewhere else. We left shopping at Wal Mart months ago because of their mask views and began doing 100 percent of our shopping and gas purchases at this Kroger. This lady followed my wife thought the entire store harassing her while my wife was looking for a manager to speak with. This was unacceptable behavior. It's a shame to see how ridiculous these employees are allowed to act toward loyal customers. Kroger has lost our business and from this day on we will encourage our friends to not shop here as well. I have always liked this store the cheese and produce is excellent, but the service is terrible.
Desired outcome: The lasy from produce be severely reprimanded and the the outlook on customer service reevaluated.
Delivery
Delivery Order number: [protected] Order date: 11/14/2020 There was major confusion around this order. Apparently the person filling the order was new and she admitted that she did not know how to finalize the order. It was finally delivered without being finalized but now I see that there are 53 items listed on the order. I believe the number on...
Read full review of KrogerGrocery pick up
I have been getting groceries from the online app for pick up since March of 2020. However recently when I order Kroger flavored water in a quart bottle, they do not bag them. I usually order between 8-16 bottles at a time. And they simply throw the bottles in my car. I get home and now have all of these bottles to get in my house that are not in any type...
Read full review of KrogerCart disinfecting
I am disgusted to see that Kroger is not disinfecting their carts! This may not pertain to All Kroger's but it does to the one on Lowe's Dr in Clarksville TN! I mean hello, we are in the middle of a pandemic! Publix here I come! You just lost my business! You have become so money hungry, cutting hours, and not worrying about your customers health and safety! I always Live Kroger but you all are more about the bottom line than you are about your customers! Disgraceful!
Desired outcome: Disinfect the dang carts and STOP worrying about having to Pay someone to do it!!
Golden donut raspberry filled donuts
I purchased a four pack of the product Golden Donut. They said Raspberry filled but all four were empty. Only one of them had a small dot of red. I took pictures and showed it to a deli worker. So I have pictures if needed to prove my case. It's a shame that companies sell you products that are far from what they are labeled. I think you need to look into this vendor and consider not using them again. The picture of the product is the only one that had the most filling. Lydia Woomer
Desired outcome: return email [protected]@yahoo.com
Delivery
I placed a delivery order which was around $40.00. I went to my porch and found bags of food I didn't order the bill was $195.00 and $36.00. I called the store and the manager told me they have nothing to do with the delivery services. I trust kroger's what happened not right! Kroger help could help with any of the bill. Thankfully my bank helped me. I am...
Read full review of KrogerKroger Reviews 0
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About Kroger
Kroger is known for its commitment to quality, value, and customer service. The company offers a wide range of products, including fresh produce, meat, dairy, bakery items, and household essentials. Kroger also has its own line of private label products, which are often priced lower than national brands but are of comparable quality.
Kroger has also been at the forefront of innovation in the grocery industry. The company was one of the first to introduce a loyalty program, which rewards customers with discounts and other perks for their purchases. Kroger has also invested heavily in technology, including its ClickList service, which allows customers to order groceries online and pick them up at a designated location without ever leaving their car.
In addition to its retail operations, Kroger is also committed to giving back to the communities it serves. The company has a long history of charitable giving, including donations to local food banks and disaster relief efforts. Kroger also supports education and workforce development programs, as well as initiatives to promote sustainability and reduce food waste.
Overall, Kroger is a trusted and respected brand that has been a staple of American retail for more than a century. With its focus on quality, value, and innovation, Kroger is well-positioned to continue serving customers for many years to come.
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Overview of Kroger complaint handling
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Kroger Contacts
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Kroger phone numbers+1 (866) 221-4141+1 (866) 221-4141Click up if you have successfully reached Kroger by calling +1 (866) 221-4141 phone number 0 0 users reported that they have successfully reached Kroger by calling +1 (866) 221-4141 phone number Click down if you have unsuccessfully reached Kroger by calling +1 (866) 221-4141 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling +1 (866) 221-4141 phone numberCall Center+1 (513) 762-4000+1 (513) 762-4000Click up if you have successfully reached Kroger by calling +1 (513) 762-4000 phone number 0 0 users reported that they have successfully reached Kroger by calling +1 (513) 762-4000 phone number Click down if you have unsuccessfully reached Kroger by calling +1 (513) 762-4000 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling +1 (513) 762-4000 phone numberCorporate Switchboard80057643778005764377Click up if you have successfully reached Kroger by calling 8005764377 phone number 0 0 users reported that they have successfully reached Kroger by calling 8005764377 phone number Click down if you have unsuccessfully reached Kroger by calling 8005764377 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling 8005764377 phone number
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Kroger emailscustomerservice@kroger.com100%Confidence score: 100%Support
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Kroger addressThe Kroger Co., Customer Relations, 1014 Vine Street, Cincinnati, Georgia, 45202-1100, United States
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Kroger social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024
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