Kroger
Reviews and Complaints

This is regarding something that just happened to me in the pharmacy Kroger store #527 in Bellevue, a suburb of Nashville, TN. I am trying to find the correct person to send it to with the Kroger company, but their "Feedback Form" on their website only holds about half of my complaint and to me the whole story must be told. If anyone has an email address for someone in upper Management for the Pharmacy division I would be most appreciative. Day before yesterday I had asked the pharmacist to order a product for my mother called “Ayr Nasal Gel” because all he had was the Ayr nasal mist/spray. Today I went to pick up the gel and the girl rang it up and I went home and gave it to my Mother, who opened it up and took it out of the box, only to see a nozzle on it, indicating it was the nasal spray. We looked at the box, and it said Nasal Mist-GEL. We went on the website and it turns out there is a nasal Mist, a Nasal MIST GEL, (which we didn’t know about), and a regular Gel (that is what we had wanted). The box itself had a safety seal on it, (not the product, but the box) but Mom had no reason to think it wasn’t the gel, since the pharmacist told us he had ordered the gel and that’s what they handed to me this morning. So I took it back, (this was approximately 12:00 noon today and a Pharmacist named KATY said “You can’t bring it back, the seal is broken”. I said, “Yes, but you gave us the wrong product, you told us this was the gel, and we had no reason to believe it wasn’t the gel, since the pharmacist told us that’s what he was ordering for us.” and she said “Sorry. I can’t take it back. You broke the seal.” I was getting a little irritated because this was clearly the mistake of the Pharmacy, and we were only talking about a seven dollar item, so I said “Sometimes don’t you just have to eat something?” and she walked away from me and said over her shoulder, and quite loudly in front of other customers: “Miss Donahue, as much price-matching as we do for you, we eat plenty.” and that is a DIRECT quote. There were two pharmacy techs working there named James and Beth (Beth was waiting on me) and Beth both looked right at me a bit stunned, like she couldn’t believe Katy had said that either. I have never, ever had a professional say anything so inappropriate to me, let alone in front of other people. I said “That is the policy of Kroger, not my own personal policy!” I was so upset that I told her NOT to reorder the correct gel, that I would order it from a store that could afford it. Yes I take advantage of the price matching service! My husband and I are not insured and we thank God for it every day!
My husband and I have been going to this Kroger for over two years and last year on our last tax return we spent over 5 thousand dollars on the pharmacy alone, that’s not even counting what we spend in groceries. Beth, James and Phyllis are always very nice. Katy and the male pharmacist rarely interact with customers and that’s fine. I was so horrified by this, I went to buy some ice and found myself crying at the checkout. I went back to look at the pictures on the wall because I wanted to get her name. I just could not believe she said that to me! She yelled after me "I'll be glad to order you that gel!" not even GETTING that the Gel wasn't the problem and that she STILL should have refunded my seven dollars! I even called my much-more-level-headed-than-I-husband, to see if I was over-reacting, and he said “No. That was outrageous. Someone you are giving your business to should never have argued with you over seven dollars in the first place. and to say that to you at all, let alone in front of other people, was totally inappropriate.” I’m quite sure the reason she feels she can speak to me like this, is because for several years I had a very severe narcotics addiction. Trust me, I know THE LOOK you get from the Pharmacists as to what a ### you are. I now take Suboxone and have not had a pain pill or the desire for one since January of this year. There is no other reason on earth she would have spoken to me this way. She would have been instantly fired had she said that to anyone else. Her personal opinion of me and what prescriptions I get filled there STILL does NOT give her the right to treat me or anyone else like dirt and say such things to me. In fact I know several folks in the Impaired Pharmacists Program, so there but for the Grace of God goes Katy. My Mother and sister recently lost everything in the Nashville flood this past May, and had to move in with my husband and I, and I have become my Mother’s full time caretaker. I am under more stress than I have ever been under in my life right now, and we are supporting four adults now financially and need the Price-matching program more than ever, as money is really tight. My Mother is having neck surgery and several of her medicines are not covered by her Insurance. And now I don’t feel right going to Kroger for a price match anymore. I am now going to change pharmacies, to change all of her meds, all of mine, my husbands, and my sister’s medicines, which add up to a tremendous amount of work for me getting them all transferred, to a much less convenient location for us, not to mention the loss of business for Kroger. I most certainly do not have time for this right now, and all because of a flippant, sarcastic, inappropriate remark from one of your Pharmacists. She has NO idea what’s going on in my life, in our house, and to comment on our finances, in front of other customers, because of a mistake the store made is just appalling. I know no one gives a damn anymore, I would just feel better if I knew someone in upper management had read this. Can anyone advise me on what to do next? Thanks

I have many choices for where I buy my groceries and household items and I always chose krogers. I am a mother of 3 and my husband is retired from the army serving two tours in iraq where he was seriously injured. I work for a retail company where customer service is always the first priority. The customer is is the foundation for any company to become and stay a success because they will be your ultimate source for advertising, your walking billboard. I see many faces throughout the day who I tell some of the most private things to because I know without these clients customers I don't have a business or job. I would always refer people to kroger for everything. Me as a customer for kroger, your base customer the mother of three am now going to advertise your company as insensitive, degrading, and a recommendation to avoid. As I said previously my husband is a disabled veteran thus being said we have government assistance in the form of wic for baby formula. We don't receive a food card I spend an addition 800.00 a month on average on groceries at kroger. I went to kroger and had to buy my formula and was rang out by a young girl who was being trained by another lady who I well know because of her rudeness to me each and every time I go through her line. She is the ideal picture for someone who shouldn't work in customer service in any way. Her in itself is a plague on your eastgate kroger. She grabbed the cans of formula from the cashier and said "you cant get those. They are not the same ounces as read on the coupon. " becuase similac repackaged their cans the ounces are less than what are listed on the coupon. I explained this to her and told her I got the same cans there a week before. She went to find a manger which she couldn't and came back and said "you cant get them". I asked her to try to find me an alternative formula because they have been repackaged and she responded by telling me I could "call the wic office in the morning". I don't know if she realized I spend so much a month their and not including formula it my money. I explained to her I had to work in the morning and responded by saying "they are open 5 days a week". Which again I work. I told her that I was going to just go to walmart or meijers and she said "ok". When I said that I not only meant I would go to those stores for my formula but I would also take my average of 800.00 a month with me, tell every customer I see come through my counter, twitter it, blog it, put it on my facebook, tell other families of disabled veterans, tell the cashiers at competing stores so they can share the story, and write you this very letter. I don't know how much impact I can make in my small area of the country, but where my voice can be heard, my story will be told. I know there are rules and regulations that your company has to follow for wic but as an employee amber from eastgate krogers failed you as a company and me as a once loyal customer. She is rude to me each and every time I go into the store.

The way I was treated there made me not want to ever return. The workers always mocked me times Id go there just to pick up my medicines as prescribed. "Hes a ###." would be the usual comment from a dummy married women working there. How ridiculous over going there for prescriptions only to be called names. They should all be fired, even the pharmacist in charge for allowing such stupidity go on.

Why are the people in the Pharmacy so dense that they cannot understand when you pay for your prescription (before you get yor medicine) your expenditure should count on your rewards points it is money you spent. Just because your a Senior Citizen does not mean your money doesn't count. It is even more inportant that it should count. Senior citizens are on a fixed income, besides the majority doesnp't recieve welfare, They have worked and paid in to Medicare taxes, now that they ahve retired they get Medicare, which is why it was taxed. It is not something that the Goverment is giving them, they paid for it and are suppose to recieve it. But shen you pay to get your prescription, that money should qualify for Rewar points.

I often car pool with people from work. Well one day we stop at the local kroger and we all get our own purchases to pay for seperately. Well clearly we all were well over 21 and purchasing for our items with seperate transactions. Well the person after me was purchasing alcohol. The cashier demanded to see my i. D for there alcohol. Now keep in mind I had already paid for my grocery items. The cashier got a attitude with me and said if I didn't show him my i. D for some one elses beer transaction he would call the manager and not sell to the other person. Well even after the other party showed there i. D and I refused to show mine because I was done with my purchases, and not to mention I am old enought to be the cashiers mother. Well I ended up having to leave the store, and they sold the other person the alcohol. I felt bullied and treated unfairly, is this even a kroger policy? It makes no sense, seperate adults, seperate transactions! I will never go there again!

I reported an incident of spoiled milk in springdale milk bottles due to which my 3 kids were extremely ill at the kroger store located on westheimer parkway katy tx. Springdale is a product of kroger.
My complaint was ignored by the manager inspite of the fact that I gave him the proof of my complaint. His behavior was extremely discreminating. The kroger staff and customers are mostly white people and the staff talks to blacks especially asians quite disdainfully. I think it is their store policy to discourage and make fun of blacks and indians.
When I reported the above mentioned incidence of spoiled milk and my kids falling ill because of it, instead of showing some concern their remarks and behavior was mocking.
They have been disrespectful and rude to me and my husband on other occasions as well but this was the height of it.
I think kroger stores should put a sign outside their stores saying blacks keep out

On April 7, 2010 unknowingly parked next to a very badly broken curb. Obviously the curb was sticking out into the parking lot when I backed out and came forward again I hit and damaged my 2005 Chevy Cobalt. I called the manager immediately and imformed him. He then called Kroger legal department. Which then Kroger legal department then called me. A woman named Vicki said that Kroger doesn't own their parking lots and she would have to get in touch with the landlord. She then stated she would send the landlord and me a letter stating what had happened. She advised me to get an estimate and the landlord would be in touch with me. Anyway I haven't heard from Kroger or the landlord. The curb was fixed the other day. Here I am with a damaged car and they act like nothing happened. They have so far refused any contact with me.

Kroger store #526 manager ralph parmin = blatant racist! Please se our kroger #526 complaint to see how this kroger manager is refusing to fire a blatantly racist, sexist employee named elvis! As far as we're concerned, this makes him a racist, too! Please boycott kroger store #526 until they fire this employee and he's no longer able to racially abuse and sexually assault customers! Thank you for your help!

Kroger #526 = racist, sexist employee 'elvis'! We've had it with this bigoted employee, this store's manager ralph parmin and the store's district manager bill sturm! They are shielding a blatantly racist, sexist employee named elvis, who we and other customers have complained about repeatedly. The final straw was a week ago when he, once again, against store policy, refused to send a vile, foul-mouthed woman with too many items for the express lane to another aisle. The filth that poured from this woman was like something out of 'the exorcist', including racist slander and physical threats. What did elvis do? Stood there smiling, enjoying the whole thing, in front of mothers with their little children. The so-called guard they have, 'larry', also did nothing.in case you're wondering, the customer, elvis and the guard are all the same race; we are a different ethnicity. This happens all the time at this store. If you're a women, elvis doesn't see your face... He will only talk to your chest, no matter its size, shape or covering. The store manager has at least a dozen documented cases of this blatant behavior. He tells us "we can't really do anything because we're a union store" (An excuse we find unbelievable and insulting to unions, to boot). If you have been subjected to this kind of racist, sexist behavior at this kroger store, we are putting together a class action lawsuit! Please contact us through this complaint and we will get in touch with you about details. Otherwise, avoid this store at all costs! P. S. This isn't unusual behavior for this store's employees... An assistant manager named gay actually made a senior citizen cry two months ago when the customer locked herself out of her car (Gay wouldn't even let her use the store phone to call someone with a set of spare keys). Thank you for your help in stopping this kind of ongoing abuse at kroger store #526!

i work at kroger and have report a problem to all management and also to the new co manager about a problem nothing has been done - here is the problems - i recently had to take medication for infection and broke out from an allergic reaction, now i have a bad breakout on my face that makes my face real dry - this person has been telling other co-workers that i have mersa - to me that is harassment -mean - cold hearted - this person gets away with everything and she has been reported a few times - here is a typical day with this person -i work 2-10, when i come in we could be busy with alot of customers and she will walk past the customer and tell someone else to wait on the customer-also - she will walk around the store instead of doing her job - she has made 3 people in the deli cry in one night -i need help -please ! what can i do because this is making it hard to even go to work - i like my job and im good at it and will not tolerate this anymore - please some one help me

I have been shopping here for years and was in the store earlier and heard a manager scream and curse at a little girl maybe 18 or younger i asked a cashier what was going on and who this man was i was told he is the manager mr. crosby and he bullies all of his employees like this to humiliate a little girl in public that takes a real tough guy i can guarantee you if my husband had been with me this man would of had his hands full cussing at a little girl like that i would suggest noone shops at kroger on south limestone in springfield ohio i will never go there again and i am advising all friends family and anyone who listens to do the same i just believe a company would let a man like this to be in charge

About once ever every month the pharmacy FAILS to get my pain prescription filled thru my doctors office. It goes like this:
I request the order to be filled early that day.
I call Krogers to see if it is ready later that day.
Krogers tells me the Dr has not called back/ responded to fax.
I call the Dr- they have not received the fax.
I call Krogers & tell them the Dr never got tyhe Fax.
Krogers disputes having the correct fax #
This SANE scenario happenens several time a year and I am responsible for getting corrected EVERY TIME! I find Krogers very inept here and failing to follow up with the Dr on the refill- leaving it to me! I have discussed this with them several times and the situation fails to change. I am very disgusted with their pharmacy service!
Doyle Cabaniss

When I go to refill my prescription they never seem to have it in stock and I have to wait several weeks before I can get it. This is a very popular medication and I don't understand why they don't make sure they have it on the shelf. I even call them a couple of weeks before I need my medication and still are off my meds for a week before they finally get it in. Today when I went to pick it up they said that they had to check something with my insurance set it on the counter and I had to wait for 45 minutes before they finally looked at it and there was only two people behind me. I have been going to Kroger Pharmacy for a lot of years now and am very disappointed with the level of customer service.

Terrible Customer Service. The dark headed girl behind the counter rolled her eyes at my grandmother when she couldn't hear her for the first time.

I was "banned" from a kroger grocery store because store management said that I was harassing her employees when all along the problem was with the one of the managers calling me a bad name! I contacted the corporate office several times by email and no one responded! And right to this day no one has contacted me concerning these matters! I emailed them of course and they would always respond by email apologizing but never discussed anything with me about the problems and would always get my phone numbers!

I have been shopping at this store for some years and do not accept this decision! Why didn't I get "banned" from all the other years I have shopped there? The store is a good store they just have the wrong management who do not know how to deal with their customers! On Tuesday October 30th I went into the store and had some problems at the self checkout and I ended up having words with the same manager I always have a problem with as I was leaving the store! She said that she was going to make a report and have me banned the next time I come into the store!

She told me she was off on Wednesday October 31st and to come in on Thursday to see what will happen! I didn't think nothing of it because I feel she was the problem! And I was not coming in the store just to harass her like she was saying! I don't know what she said or what she wrote! The other store manager approached me while at the pharmacy picking up my medicine and asked me could she talk to me and I said yes! We went over to the side and told me that I have been banned from her store because I have been a problem to them! And then they were laughing as I was leaving! The managers that is!

They were the only ones I have had problems with because one of the managers is very immature and I acted accordingly! So, to me this problem can go both ways and was uncalled for to have me banned! After all I don't even understand what banned means! The manager told me if I didn't leave she would call the police! And I was like ok! But the thing of it is I was doing nothing and they came to me when I was minding my own business! During the whole time while shopping in the store no one bothered to pull me over to the side to talk to me then!

And corporate office are so unconcerned about the situation and their customers!