Kroger
Reviews and Complaints

what made you think you could get the sale price the day before the sale? I agree the management should have returned your call, but sorry would have been the only reply you got.

you have to understand she was just doing her job. take a chill pill.

Unless you know exaactly why she left it is irresponsible to complain and blame the store. Maybe she left for another job, moved out of the area, health, marriage, any number of reasons, but this is not a slave state where the employer can dictate what the employee does. This is a senseless and poorly thought out complaint. I shop there also, and find those folks to be friendly, professional, ad helpful in every way. I hate to see an excellent cashier leave, but it is possible that it was of her own accord, and she may have improved her personal life.

What the hell are you talking about Mr. Mouse. I think you are just blowing smoke. If you really know this cashier then what happened please explain to all of us!
As far as somebody responding right after Mrs. Johnson, maybe she had some friends over to comment who knows & who cares.
What's the comment she them both, now come on, if you did know her you would admit she was FAST as hell!
So if you personally know her then just respond since you sound like you are 16:) Have a good day!
Thanks Again

Yes Mrs. Johnson you are exactly right, this girl was so fast I have never seen anything or ANYBODY like this young lady! I went in on Tuesday the senior citizens day, & I wondered what happened to her. Definitely let us know if anybody knows if she is working anywhere in the area.
My husband & I definitely will not be going their, those cashiers are soo slow, my gosh this girl could ring 5 people up with 300 items per cart compared to the other cashiers that could only get one done if that!
Please please if anyone knows please feel free to comment. We would greatly appreciate it!
Thank You,
Mrs.Icenhower

It isn't like 1988. They are automated DVD Vending machines now. The one at mine costs $1.00 to rent a latest release movie. Netflix is like some monthly recurring charge. No thanks.

Dispute the charge with your credit card company. Most will refund you that day.

Also, get Netflix like everyone else, the days of grabbing a movie at the grocery line ended in 1988.

Today is March 28th 2018. The store number is #763. I want to file an official complaint against an employee at this store named "Kennette" who by far has to be one of the rudest employees this store has. My name is Saundra Mucker. I have been shopping at Kroger stores in Louisville for well over 30 years. I've been shopping at the Kroger on 35th street- Store number- #763 since it was built (less than six years ago). You have an excellent Pharmacist Manager- Charles Taylor and an excellent and kind technician who has been there several years named JENEEN. However that's where the satisfaction ends. You have a very rude employee named "Kennette" who is very rude and condescending to the customers. My husband (83 years old) had all his teeth pulled today and implants inserted and I (62 years old) had my teeth pulled but was unable to receive my implants today. My husband and I went to Kroger Pharmacy around 3:10 pm to get our Diabetic prescriptions filled as well as our prescriptions for pain from the dentist. When we arrived "Kennette" was huffing and puffing and frowning as she slammed the window/tray forward and gruffly asked us "what do you need". My mouth was very bloody and backed with gauze as was my husbands. I asked her how long it would take to fill our prescriptions she said "about two or three hours" I told her that we had come from the dentist and asked if she could fill one of the pain medications and allow us to come back for the other ones because our mouths were not numb anymore. "Kennette" slammed "all" the two prescriptions and two diabetic med bottles back through the window and said "you can take "em somewhere else". I told her I can't make it anywhere else "I barely drove here"and told her "I'm not trying to get one filled if that's not what you do but why is she treating me this way?" I asked to speak to the manager. It was then I saw the nice technician pass (Jeneen) who always carry's herself in a professional way. I waved to her to please come to the window and she did. I asked Jeneen to look at me and Percy cause she knows us very well and I asked her to please help us. It was then that "Kennethe" said started laughing at me and said, "I'm waiting on you not her". The manager came over and I explained to him what was going on and asked him if "Jeneen could please help me". I told him that I have NEVER had any problems at this store and ask him to please allow Jeneen to help me because she knows how to treat people. He took the time himself to enter the prescriptions in the computer and told me they would be ready at 5:30pm. I asked for the store and the names of all parties because he shouldn't have had to take time from filling prescriptions to intervene for a bad employee. I remember Charles Taylor from when he did his internship at Park DuValle Community Health Center (where I retired). He was a fine pharmacist then and an even greater one now. However, management can only survive, thrive or die through the strength (or lack thereof )of the "front line" staff.
We don't have that many food sources or pharmacy choices in this area, but just because we don't doesn't mean we should be treated less than. Many of my fellow seniors do not have transportation or reliable relatives to help them. My husband of 35 years and I do. We shop at Kroger because we want to and we love the Kroger brand. Please help us. We left our prescriptions at the store and will pick them up this evening.

Kroger Pharmacy, 350 E Six Forks Rd, Raleigh, NC 27609.

Unprofessional staff, inability to manage prescription medications, indifference to patient’s medical conditions and needs.
I have been with this pharmacy for over a year and experienced numerous issues with medication refills. Last visit exhausted my patience. Although the location is convenient for me, I am transferring my prescriptions to a different pharmacy. Here are the reasons:
1. Refills are always late / my medication was not in stock. Even if I called 7-10 days in advance, they managed not to have it on time. Kroger Pharmacy excuse – someone else in this pharmacy uses the same medications. I have several active prescriptions for different doses and they still could not manage their inventory.

2. False and misleading information on RX insurance coverage, use of medication discounts and medication availability due to unprofessionalism, lack of knowledge and lack of desire to address customer needs/medical conditions. No apology. No advise or promise to manage my refills efficiently.

3. Very nice lady pharmacist ( who was the reason I stayed with Kroger RX) set me up with a automatic refills and the next month I got my medications on time. BUT the following month my auto refill was cancelled for 2 medications! When inquiring about my refills, RX assistant lied into my face saying that it was my fault that I did not pickup my RX on time and they had to put it back. After checking the system, she realized it’s was not correct information and they never refilled RX. Never apologized. She could not give me a clear explanation why my auto refills were cancelled as well. The pharmacist (male) heard the whole conversation and never came to address it.

4. When inquired about prescriptions transfers, I got a reply – “you call us, we’ll do it”. Horrible customer service. They do not care about company profit as well not recognizing a link between customers, pharmacy profit and their employment.

I have to give credit to two employees of Kroger Pharmacy – Shawn who was always helpful, professional and always willing to make an extra step for a customer and lady pharmacist (brunet, not very tall). They were the reason I stayed there for so long. All others are disgrace to the pharmacist profession.
Be prepared to double check information, struggle to get a refill and do not expect understanding and professional care when going to Kroger Pharmacy, 350 E Six Forks Rd, Raleigh, NC 27609.

To Customer Complaint Department:

My name is Amado Velasco of Plano, Texas USA and a loyal customer of Groger groceries and pharmacy and I got a complaint regarding my Cialis prescription at Groger pharmacy in Plano Tx store: [protected]. On Feb. 27, I got a Cialis precription for 6 pcs but when I open the container for first time use last night 18 days later, there are only 4 pcs in the container. I went to the store today Mar. 15 and complan and they say their inventory was correct. Bottom line is I paid that prescription for $40+ and got only four tablets. Not acceptable. Hope your company can do about it for little guy like me. Thanks.

Amado Velasco/email address: avelco@verizon.net/loyal groger customer

I work in a Kroger Pharmacy and this should have never happened. There is a policy(at least in our division) that if there are any problems we are to try and contact the patient to let them know. And if they knew when you were coming back, you should have been filled by then. No matter how busy they are, they said it would be 2 1/2 hours, which if you dropped them off at 4 would be 6:30. That means if you said 7, you were only giving them an extra 1/2 hour, so why would they not fill them as if you were just hanging out at the store waiting on them?

You're just going to have to pick up your Oxycontin tomorrow morning then I guess.

She was helping a customer you [censored]...wait your ###ing turn! What makes you think your so special that she needs to drop what shes doing to help you!? She was helping someone else first calm down!

I am an employee of kroger 466 fuel center. VIcksburg, Ms I feel that I am being discriminated against.. I am required to do all my chores, when its good weather or bad
We have a coworker that does not have to do that when it is raining.He has a bad hygene problem and he is not in rhe union at all.he has taken off for 2 weeks just because he wanted to.He has called in numerious times. I have talked to the managers on mylitple occasions with managers saying they will talk to the lead fuel Manager.but nothing is being done.So anyobe thinking about working in vicksburg, Ms. kroger dont do It.

Go online to the EEOC...YOU Have a CASE !

My grandmother gets her meds at Kroger pharmacy on Pio Nono Avenue in Macon, GA. A couple weeks ago, she told me that a young girl behind the counter was "not friendly" towards some customers at the pharmacy. I seldom hear her complain, so I decided to go to the pharmacy with her. Well, my grandma was right. The dark headed girl was very rude to not only my grandma but other customers who were standing before us. When our turn came, she rolled her eyes at my grandma because she couldn't hear her for the first time. One of her meds was not ready like they told me on the phone earlier. When I asked how long my grandma has to wait to get the med, she did a rude loud sigh. I couldn't believe how she treated the customers, and people working with her did not say a word to her to tone down her attitude.

you are never going "bad" to them?

I called a prescription in n Tursday night. I had returned home from vacation on Saturday and was feeling terrible because I was out of my medication. I arrived at the pharmacy and was told my doctor never respondeed to the request. I was sick all week-end since this medication can cause seizurs with out taking. The pharmacist acted as thought there was nothing she could do. Finally Monday I called my doctor and she told me nothing had ever been called in. I almost had to go to the Emergency room because I felt so bad. Wallgreen's I am coming back. Andrew Casper Cordova TN

I agree I live in Michigan and I went to Kroger to fill my new script since they were offering a deal $4 generic pills. I switched to them to save money. It's been a headache and I now have decided never to go bad to them. They have shorted me twice saying that someone must have stole my pills.(for a while I was scared that someone was) The next month I had to count my pills in front of one of the pharamists they filled my script for 60 not 90 liked stated on my paperwork. They also filled my script for the wrong med once too, I'm wondering of they were trying to scam me because the pill was a much cheaper drug then the one I paid for. Stay away from Kroger!

you were drinking alcohol DUH!

Did you write this right after you woke up?

epic fail

I just talk to customer services person and, The problems is not fixed.

Unfortunately one gets the good and the bad end of the stick when employees are protected by a Union.
One of my good friends works for Kroger. He was caught stealing(He admits this himself)and in one week the union had him back to work at a new location.
Do you have a meat counter at your store. If so I recommend that you buy all your ground beef from the actual meat counter, not the shelf meat. Meat sold at the counter is almost always fresher, and you can purchase whatever amount you need.

Hope ya enjoy WalMart where there is NO meat counter, NO customer service, and your "hard earned dollars" are SENT overseas JUST LIKE EVERYTHING ELSE! If you feel that WalMart is better than anyplace you currently go, you need to think again. That company has a long history of screwing the manufacturer and causing costs to go up to other companies, yet no one has the guts to call them on it. On top of that, they pay jack squat to their employees and have forced off clock overtime in many cases. If you value your "hard earned dollar, " you really need to rethink your strategy. Try a LOCAL meat market, a farmer's market, and so on. Deal with a local electronics provider, clothing store, or whatever. Until you do that, stop complaining about everything!

To the first respondent, WalMart does the same thing, so do just about every other Piggly Wiggly, Dillons, etc as far as packaging. Get a reality check.

The Clute, Texas Signature Krogers has the worst meat market manager that I have run across. He is uncaring of what he has on the shelfs and his attidude with customers is sharp and uncaring. He does not see to it that the meat shelfs are full at all times, and when you ask him for something that is suppose to be on the shelf, it is like so what am I suppose to do. On ground meat he should package two pound packages, but all that is kept is one pound are five pounds. The five pound packages are in the rolls and you can not see what you are getting. For my family the two pound package is perfect.