Menu
For Business Write a review File a complaint
CB Grocery Stores and Market Kroger Grocery delivery delayed and canceled
Kroger

Kroger review: Grocery delivery delayed and canceled

R
Author of the review
6:01 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Order No [protected]

Order date: October 9 am

Delivery time requested: October 9 6:00-7:00 pm

I received the following text message:

Hello this is Kroger Pickup informing you that your 6pm order is running late. It will not be ready until 8pm this evening. Unfortunately we have had an extreme amount of orders due to the Holiday today and Pickup having Technical issues yesterday which pushed orders adding them today. We do apologize for the inconvenience. TY!

Your Shipt delivery was rescheduled for tomorrow between the hour of 6pm-7pm

I had absolutely no idea when, where or if ever my purchase was going to make it. Today I received an email at 4.54 informing me that my order had been cancelled.

This is very distressing in that I live alone, do not drive and depend on grocery delivery to obtain my food. I have ordered groceries from this exact location since the beginning of Kroger delivery. There is absolutely no imaginable reason as to why you would need two days to gather 14 items and deliver them. Let alone, if notified this morning, I could have ordered my groceries from another grocery store and at least would have had food. As it is now I will have to wait yet another day and lose my sale prices because of this.

Robin Branch

0 comments
Add a comment

More Kroger reviews & complaints

Kroger - return policy 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kroger - fired unjustly 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kroger - employee complaint 43
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Kroger Contacts

  2. Kroger phone numbers
    +1 (866) 221-4141
    +1 (866) 221-4141
    Click up if you have successfully reached Kroger by calling +1 (866) 221-4141 phone number 0 0 users reported that they have successfully reached Kroger by calling +1 (866) 221-4141 phone number Click down if you have unsuccessfully reached Kroger by calling +1 (866) 221-4141 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling +1 (866) 221-4141 phone number
    Call Center
    +1 (513) 762-4000
    +1 (513) 762-4000
    Click up if you have successfully reached Kroger by calling +1 (513) 762-4000 phone number 0 0 users reported that they have successfully reached Kroger by calling +1 (513) 762-4000 phone number Click down if you have unsuccessfully reached Kroger by calling +1 (513) 762-4000 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling +1 (513) 762-4000 phone number
    Corporate Switchboard
    8005764377
    8005764377
    Click up if you have successfully reached Kroger by calling 8005764377 phone number 0 0 users reported that they have successfully reached Kroger by calling 8005764377 phone number Click down if you have unsuccessfully reached Kroger by calling 8005764377 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling 8005764377 phone number
    More phone numbers
  3. Kroger emails
  4. Kroger address
    The Kroger Co., Customer Relations, 1014 Vine Street, Cincinnati, Georgia, 45202-1100, United States
  5. Kroger social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 27, 2024
  7. View all Kroger contacts