La Quinta Inns & Suites’s earns a 1.1-star rating from 702 reviews, showing that the majority of guests are dissatisfied with their stay.
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poor management. poor customers service
I was racially profiled at the La quita in Cincinnati Sharonvile location on friday.I decided to drive from columbus so that my daughter could celebrate her bday with her friends and family that live in Cincinnati. The front receptionist (Jeff) turned my guest away that was meeting me for dinner. He said that nobody could be in the rooms without...
Read full review of La Quinta Inns & Suitesnot handicap accessible-terrible customer service
I reserved a handicap room and when I went into the room the bed was extremely high. Due to my disability I cannot get into a bed that high. I spoke to the people at the front desk and asked if they had another room with a lower bed. They humiliated me by laughing at me. The person said that all the beds were the same. I have to now sleep in the chair in...
Read full review of La Quinta Inns & Suitesovercharged never have received refund
Stayed here after driving from co all day checked in after midnight on oct 4 (really the 5th) checked out at 9am on the 5th. Charged three times on credit card Foe the amounts of $81, $67 & $5 of course I was refunded the $5 but not any other amount. I have called since october 6 2019, spoke with jasmin, nate and dan. Dan was really the only helpful one...
Read full review of La Quinta Inns & Suitesdisrespect staff and lady that's been here for 6 years
Me and my family have been staying here for a few months and all we have been getting is disrespect from the boss she has yelled in my face had someone still my info at the front desk so she can sue me and her boss did nothing two the the boss that runs this this hotle is very much rude put hands in poeple faces and yelling at me and then we have a local...
Read full review of La Quinta Inns & Suitesrecent stay
Hello. I recently stayed at the Fort Collins, CO location on 10/26/19 room 216. When we arrived to the location I went in to check in and my card got declined and the front desk lady pretty much told me she didn't know what to tell me and looked at me like I was in the wrong. I went out to grab another card but decided to go back in an insist she run the...
Read full review of La Quinta Inns & Suitesstaff
We have been staying at this La Quinta on SR 7 near Commercial. The staff at yhe desk is rude and disconcerned with the sleep that there patrons get. The security is more concerned with there boyfriend and him looking cool than the safety and well being of a child. It was a clean place, the room was great it self but as for the desk staff not friendly yo my white husband but always friendly to me(i am Puerto Rican).
shady front desk dealings!
I reserved a room on 09/01/19 through Priceline for the La Quinta in Newport, OR for $243.75. When I arrived at approximately 2245 hours, Dave at the front desk informed me that no rooms were available and that he didn't know how I'd even been able to reserve one online. He stepped away from the desk to call his manager but came back reiterating that they...
the rude customer service and lack of respect and willingness to help
10/22/2019... Is when the incident occured our friend who booked our room had left and stole my debit card... I was trying to extend our stay I asked to charge it to the card because I was told they could so I told them id call them back and I spent hours coming up with the funds just for him to say we dont use prepaids then I said alright well I guess ill...
Read full review of La Quinta Inns & Suitesstay at the hotel in bend, oregon october 8-9
Because we had enjoyed a stay in La Quinta Inns and Suites in Burlington, WA on October 5-6, while on an extensive road trip, I called to reserve two rooms at the same brand hotel in Bend, Oregon October 8-9. When we arrived, we were assigned rooms in the basement, with no elevator access. I remarked to the desk clerk that this would be difficult (I am 81...
Read full review of La Quinta Inns & Suitesroom
Ok so i'm n middlf movin n need a place to stay next few wks so we decided la quinta. First we went w/o kids to make sure it was okn kid friendly. So the first night we stayed w/o kids was ok. Other than they beatin on door at 8 n mornin y u sleep w do not disturb sign on door. But I over all was a nice stay. Then we go w kids on 14 n 15 n was not so good...
Read full review of La Quinta Inns & Suitesprofessionalism/room conditions
I arrived on Friday the 11th with plans to stay until the 17th. I'm in town on a work trip and have my cat with me, as I always do when I travel for weeks at a time. I called ahead of time and asked the front desk if they took cats. He replied yes. I then booked the room through my work website and then drove there and checked in saying cat more than a few...
Read full review of La Quinta Inns & Suitescustomer service/ night audit staff
My husband had a reservation at this hotel for 4 nights he check in after midnight. Candice which was the night auditor at the time stated he didn't have a reservation. My husband gave her the confirmation number she told my husband that his reservation was canceled because he came late. When my husband asked to see her policy her mom threatened to call the police on my husband. I find it very unprofessional as a front staff to have your family member at the workplace trying to intervene with a work related matter. Candice stated that she could check my husband in for 80 dollars. My husband had to leave the hotel and drive out of the way from his work place because of the issue at the hotel. I tried to contact the manager named Amber twice. However both times she wasn't there. I feel that this matter could have been handled better.
overall experience
The check in process was terrible. I waited 30minutes to check in because a worker refused to help anyone because she was on "break". Working for walt disney world, I understand wanting to take your scheduled breaks. However, if there is a line to the door, this is inexcusable. I waited in line behind 2 different groups, each of which took 20 minutes to...
Read full review of La Quinta Inns & Suiteshousekeeping/customer service
The entire week in this hotel, housekeeping never even once knocked on my door. Tried it without any tag on the door, tried it with the "please make up my room" tag on the door, nothing. So about half way through the week, I called down to the front desk just to request fresh towels. Never came. Called again, never came. Called a third time, in the same...
Read full review of La Quinta Inns & Suitesmy stuff being removed from my room
Check in at 2:30am told front desk that i would be check out late, and asked if i needed the room for the day I would appreciate it
He assured me that i would be fine and the room would be available
At 1:13 pm i was called by the front desk that i would need to leave the room as soon as possible. I informed the front desk that i would be there within 45 minutes she said that would be fine. I told them I would be there within that time
At 1:30 the manager gave the staff instructions to remove my stuff, where my privacy was violated my clothes wet from shampoo and body wash was thrown into my bag and all contents wet and computer was thrown and damaged now my computer will not charge and i am missing Cologne
And my prescription of Tylenol 3
And when i asked for the complaint department of LQ she gave me another number to a different location
I have never been treated some poorly from LQ
I need a response in reference to my damaged computer and my missing stuff.
price
I was going to book the room online for $64.00. Waited to book when I arrive at motel. Showed the desk clerk the online price. He told me it would be over $80.00. He said if I would book on line it would be $64.00 but he would check us in at the $80.00 price then he would talk to his manager and get the price lower. Checked out and was charge over $80.00. Feel scammed and lie too. Never will I or anyone I know stay at your motel. By the way I am a 100% disabled Vietnam Vet.
hotel staff
I went looking for my wife at one of your locations when I found her at the la Quinta inn in Morrisville the staff member hung up in my face so when I arrived on site the staff finally admitted that pimps hoes drug activity goes on at the hotel this location that the person I was looking for was there but they left he was sorry I found out that way he also informed me that this location is known for running prostitution late night the staff member was working with the guy who is bringing the girls at your location for prostitution and drug usage I was very disgusted of what I have found out by their very own staff there.
room quality
We stayed at your hotel on 10/4/19 in Bend, Oregon. We have stayed at a few La Quinta Inns in the past with no complaints. The one in Bend is very disappointing. There are no privacy curtains, just sheers. Our room looked out over a dump of a house and a driveway filled with junk cars. We didn't want them peeking in! The sink in the bathroom was very slow to drain. The power outlet didn't work so you couldn't dry your hair in front of a mirror. There are no towel racks in the shower area. The showerhead hits you in the face it is so low. The closet door is falling apart. The television didn't work and had to call the front desk. They asked what room # and I gave them the number on the phone which showed #209. We were actually in 210. Glad it wasn't an emergency! The refrigerator was very loud. It woke us several times during the night. We finally turned it off. There was one sheet left on the notepad. Apparently you needed to touch up paint on the ceiling. The ceiling is flat paint. The touch up was done in high gloss. But besides all of this, the room was not clean. We are done staying at La Quinta Inns. Very disappointed.
It is wrong for your staff, Rennae, giving out a Kayo's coupon for a free dessert when we asked where was a good place to eat. We went to Kayo's, asked to look at a menu and was shocked at the $50+ prices! Most people traveling are not going to spend that on a meal! Do you get kickbacks from Kayo's?
Don't suggest such a high end restaurant to travelers. Just wrong!
unacceptable condition of this location
After being very dissatisfied on our last visit to this facility, we decided, after 3-4 years to give them another try. Wrong!! We were even more dissatisfied as the accommodations were still terrible. There were crumbs on the floor between the refrigerator and dresser (Photo). The bed was clean so we stayed. However, while looking around the room, we...
getting charges from a noise complaint
We check in to our hotel on Oct 5 2019 about 8pm i have a 3, 4, 6 and 10 year olds and me and my mother who has parkinson's i guess we got several complaints about noise. All i know is of two complaints but the front desk clerk who is a vary rude women told me i was gonna get charged for every noise complaint. I never saw or read a policy on getting charge...
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Overview of La Quinta Inns & Suites complaint handling
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La Quinta Inns & Suites Contacts
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La Quinta Inns & Suites phone numbers+1 (800) 642-4241+1 (800) 642-4241Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 2 2 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 4 4 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone numberCustomer Service+1 (800) 753-3757+1 (800) 753-3757Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone numberReservations+1 (800) 642-4258+1 (800) 642-4258Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone numberReturns Service Center+1 (214) 492-6600+1 (214) 492-6600Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone numberHead Office
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La Quinta Inns & Suites emailsinfo@lq.com100%Confidence score: 100%Support
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La Quinta Inns & Suites address909 Hidden Rdg Ste 600, Irving, Florida, 75038-3822, United States
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La Quinta Inns & Suites social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024 - View all La Quinta Inns & Suites contacts
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