La Quinta Inns & Suites
Reviews and Complaints

My husband and I have stayed at La Quinta many times in the past with no problems. But when trying to book a suite at the Ontario, CA La Quinta on 1/25/19, we were told that we must book two or more nights to stay there. This has never happened before, and so we declined. We were able to book our suite stay at the nearby Towne Place suites. I just want to let La Quinta know that this is an unwise policy, as they lost a loyal customer.

Called to change check out time for 12:00 pm was granted for the checkout had management bust in the door around 11:30am was told that we need to be out now went down to speak to management, to speak to manager. Manager refused to comply when asked why we need to leave the property she said to leave or we will call the police. I asked for some help because we were robbed in the hotel she refused to speak to us about the matter denied camera footage saying they don't have any. She had the associate speak for her before meeting or speaking to us. We caused no problems and even cleaned the room. This was the worst experience I have ever had I am filing a police report and will have the respect that I was meant to be given in the first place.

I checked into the La Quinta Inns & Suites on North Central Expressway on 01/28/2019. I was assigned room #300. I went to sleep and was awakened at approximately 4:30 AM because I couldn't breathe and I heard a loud beeping noise. I realized the beeping noise was the smoke detector going off ! I got up and heard a loud cranking noise coming from the air conditioner/heater unit in my room. I could smell smoke or gas or carbon monoxide coming from the air conditioner/heater unit. I ran to the unit and unplugged it and went down stairs to informed the night clerk of the incident and I needed another room.

I was assigned another room but I didn't sense that the severity of the incident was realized. There was a security guard in the lobby. The night clerk nor the security guard went to room # 300 to see what happened. No one asked if I was injured or unharmed. Due to my quick and decisive reactions to the situation, a major incident was diverted. I shutter to think that I or other guests at the La Quinta Inn & Suites could have died or been seriously injured if I hadn't woke up and heard the smoke alarm going off.

I am open to your suggestions for a mutual resolution without involving my attorney.

My name is Delinda Pate [protected] or [protected]@hotmail.com. I stayed at the La Quinta in Columbus Texas on Jan. 12 and checked out on Jan. 13 and I had 2 rooms. I checked out and realized a couple of days later that I was billed an extra $100. When I contacted the front desk, they said it was for damages. I had noticed that there was a picture in the bathroom, probably 11 X 14 at most, and the glass was cracked in several places WHEN WE GOT THERE. We did not do the damage, but I didn't think to report it. They said they were charging a $100 fee for the damage to that picture. I asked to speak to the manager and I have not heard back. I originally called on the 15th or 16th and again on the 22nd. They said the only person who could help me was the general manager and they were not on site and they would relay my message. I have not heard anything yet. I would like to have the charge reversed. I know everyone says they didn't do the damage, but in this case, it happens to be true. At the very least, I would ask that the amount charged be no more than $20 as I could probably by the same picture at Ross or Marshall's for $10. I would appreciate the courtesy of a call or email, at least. I will not be staying at La Quinta ever again.

We called La Quinta Inn's from the car to make a reservation for a room for tonight. We asked for an executive king suite and the availability of such. We were told by your nice young lady that there were plenty of rooms as it was not a busy night and that she would just hold one. I insisted that we give her a credit card number and finish all the necessary entries so that the room would be certain to be there. Upon arrival, we checked in and proceeded to our room. The room was a double double not a king executive suite, so I called from the room and explained to the young girl that it was the wrong room. She did not seem to remember we needed an executive king suite but she graciously said to come down and get a key and she could move us. When we arrived in the king executive suite, it took a minute for us to realize that the room was obviously under some sort of maintenance or renovation. The television set was mounted to the wall in an alcove. It could not be turned or moved so that we could watch it from the bed in any way, shape or form. We would've had to sit on the edge of the bed to even see the television. I then came to the couch to sit down to try to watch it from another angle, and the curtains were open, and the light from your sign out front was so bright we could not sit and look at the television much less out the window. When I walked to the window to close the curtains I saw that the room overlooked the portico roof, so there WAS nothing to see. I am amazed this happened here. But regardless, we do not want to pay $100 dollars. We will pay for a king size bed, with no television and no windows! That couldn't be much. The main point I'd like to make is I suspect you've been bought out by a company that excels in draining the blood from any purchase they make, and then walking away with a bankruptcy claim. Done all the time today. I'm just sorry it's La Quinta. Please see to the refund. Joan Lefter for John Caron

1/19/2019; Clarksville Tennessee . Construction has been going on nonstop since we got here and it is now 8:35 pm and they are still working. I have spoken to the front desk 3 times and each time the young woman said they would hold it down. They are right over the bed. I asked her to have them stop. She said she couldn't. Had they told me there was construction work above the room I would have cancelled my reservation and gone to another hotel this time. We always use this hotel and I have never had a problem before but I will never come back. Absolutely ridiculous and they are still pounding.

I came in expecting to rent a room and the employee was talking very rude. She was chewing gum as she spoke and just was rude no manners. She was rude to me and the customer that came in before I was there. The tone of her voice was the problem . I didnt rent the room because of how her attitude was . I asked her what was her last name and she would not say all she would tell me was Bria in an obnoxious way. I am a Business owner myself and my employees are trained and dedicated to my company and what it stands for. If she was like that with there is no telling on how she has been with other customers. I felt like I has to complain about her and her actions as an employee of a company with such great reports as yours.

My child lost her card and noticed it was lost after walking out of theatre. On my way back in to look I informed staff that I was going back into the theatre. Shortly after I walked past security started following us (mother and child). When I stopped and told him to not walk so close he was invading my personal space he told me he couldn't... then proceeded to follow less than an arms length, never asking why I was there or asking if he could help me... When I informed Security George that he made me uncomfortable he said oh well. Security George continued into theatre with me never offering assistance. When I got ready to leave I noticed he was recording me. This is wrong, I never raised my voice till I realized he thought I was going to commit a crime. How rude. Shame on you Cinemark for having employees that treat paying honest customers like common crooks. I look forward to hearing from Corporate and General manager Joel Romig.

I had to check out of my room at 1100 pm due to a lock problem. We check in around 8 pm and placed our dogs in the room. We returned at 9:30 pm to find that we could not get in our room. We went to the front desk and had more keys made and tried again. Did not open. Went back to the front desk and the clerk made 2 more keys. Tried again. Did not open. Went back to front desk and clerk came with us I guess to make sure we inserted keys correctly. Did not work. She called another individual to meet us at our room and he tried to get in. Did not work. Now our dogs have been locked in the room for approximately 2 1/2 hours and we can not get to them. Went to front desk and they called maintenance, waited another 30 minutes and he finally showed. Tried to fix the lock. Did not work. While this was going on I talked to a manager on the phone stating that I wanted to check out and not get charged as I did not stay. She did not ask me if I wanted another room but told me she would not refund my money. Crazy as I still cannot get to my dogs and the maintenance man is still working to get the door open. Finally the maintenance man got the door open and we got to our dogs so I could walk them. As I left the room I tried to get back in but it did not work again. While I walked my dogs my wife went to the front desk again to get the maintenance man before he left. He tried and could not get the door open. He kept trying and finally it opened. He then told us he had to change the lock. Now my wife and I had not eaten and had our food in a bag as we were going to eat when we got back to the room originally.

First it started on December 26, 2018, when i had called la Quinta inn in vista Ca, to book a room adjacent with 4 other reservations we had for 2 days under a different name, As I requested the rooms to be very close together, i spent 7 1/2 minutes on this phone call to the local 760 phone number not an 800 number and when I arrived on Thursday the 27th they said they had no reservation, even after I gave all my credit card information my address everything to this person and the lady that checked me in on the 27th was the same lady that said she answered the phone and was working on that Tuesday. I was quoted a rate of $79 a night, on the phone, And was also told that she would email me a confirmation to the email address I provided. I never got the confirmation.
When I arrived at the hotel on the 27th to check in she said they had no reservation for me, and was very short and sarcastic, asked for my credit card, I presented it to her and she ran it in immediately and said declined, very rudely. now obviously as soon as I walked out the office, I called my card company, they showed no transaction or even an attempt to try and run my card through.But I did give her a different card. And of course, it went through, it processed fine. Now i don't feel too comfortable having all my credit card information just floating around..And also asked why the price change to $89 per night and 99 for the second night, and she had no answer for me . So at this point I asked for a manager, i was told he would be back in an hour by the lady, so I said please ask him to give me a call she said no problem, And of coarse i never heard from the manager either.. for such a big company being ran by Wyndham well I take it you have no customer service skills here very rude and the whole attitude was very bad, very bad. No customer service skills at all!

My confirmation # was [protected]_
EK- on 12/14/18
I specifically asked for ground floor..King bed, late check out.I do this for a reason.
I am there every month or every other month to take my 92 yr old mother out ..she cannot sleep alone so I get a king bed. She is deathly afraid of elevators.

I booked this almost 2 wks in advance. I have never had this problem before.

I went to check in and they tell me I am on the 2nd floor. They said they gave me what they had. This is unacceptable since I requested way in advance. They wanted to give me 2 double beds on the ground floor after they knew I was unhappy, The girl who checked me in, Shawniqua didn't care less how I was so unhappy, neither did the other woman with her. I took the key and left, since she said she couldn't do any more for me except double beds which was totally out of the quuestin.
I then called the 800 number and the girl said it was very specific typed in that I requested a ground floor, king with late checkout.
Today is Monday 12/17 and I am still annoyed the way I was treated by the front desk.
I am a Gold level member, P09856694
I am paying 181.00 to be totally disappointed with the quality of the front desk staff.

I hope you take this seriously and maybe compensate me a free night in the future.
I trust I will hear from you soon..Josephine Carilli

Hi, I am working in 4 month. The employee work together about married. A lady control her husband who work at a maintance. She works housekeeping for a temporary time. They like to looking a trouble at the employees. They steals money tips. However, they ask the housekeeping about what number of room listing. They get a rush in time and open the door then grab money and stuff from other housekeeping duty. They also steal the new towels, sheets, blankets and stuff from the arrival shipping to work. They not giving a supervisor for new things. They make choose on themselves as like a boss than supervisor. They blames me and other housekeeping for report false about theif. We know them how plan smooth down and set up easy for theif when a manager not in office. They agree with a laundry lady for ok about take new towels and sheets. They like a prepare to do wash clothes at Laundry but know how trade it from new and old. They know how smart play in technology way. When I or other employee report, but an owner of la Quinta believe them than us because she know a maintance for a year. She think he is a good man to do work but he can be fool on her. I am afraid to seeing a happen at their business so badly. I just leaving a job because of Maintance and his wife never stop to talking too much for the problem. His wife is an easy-jealous of me and other housekeeping to work good at La Quinta Inn. Her husband like to being flirt to all housekeeping and others when his wife not seeing or work there. When she come in work. He start to act like trouble maker. Do not matter he know how play too much. If someone talk him he would like to talk a bad about you, he is turning a muplytile. Everyone believe him because of her wrongdoing. They are too mean and verbal abuse like talk bad behind the name and front so many embarrassment to all employee and guests. They case the problem to an owner and go argue toward a manager but they doesn't care about them. I rather like them to be gone. I might return to work or not.