La Quinta Inns & Suites
Reviews and Complaints

I stay at Laquita's all over the US. I'm a military elite member and travel with pets very frequently. I've only had one bad experience in the past with Laquita and it was handled instantly. As for this hotel goes it was not. The staff lacks discipline and knowledge. They have visitors all hours of the night. Which the manager accused me of lying about. Feel free to check the security cameras it will show proof and they don't lie. With that being said we drove in from Texas on june 25th to check in until Friday. I arrived at the Laquita 4:00am I walk in the guy was on his phone with EarPods took about 10 minuets to even say anything to me. I wanted to see if I could check in early. The guy at the front desk pulled up my reservation and said I would have to pay for Sunday night which I completely understood. I went to my Jeep just to verify with my wife if that would be okay. Completely fine with her. I walk back in the guy was on his phone talking to someone saying I'll meet you outside. I tell him I wanna go ahead and pay for another night. He said our system is down feel free to go to our sister hotel roadway inn. If you don't want to do that check back in about 30 minuets see if it's up. Well I'm not going to Upack the car at one room only to wake up a few hours later and have to repack I load at a hotel 10 minuets down the road I'm like okay so go back tell my wife and no sooner do I do that he walks out behind me to go talk to someone at a car. So it made it very obvious he just didn't want to do his job he was more interested in visitors. My wife starts recording so she has proof because it was very obvious he didn't want to do his job. It's was either obvious or convenient that his system failed 5 minuets after he pulled our reservation up and his friend arrived. Either way she ask him a few questions about checking in and he offers her to go to the rodeway or wait to see if his system is back up. We go wait at pacific beach to pass the time. I call 45 minuets later system is apparently still down. He calls me back 5 minuets afterwards saying we can go ahead and check in he will leave a note for his manager to take it up with us once she gets in at 9am. We get up to our room end up waking up around 10 I go ask about the situation and the girl working said she wasn't aware of anything like that she would leave a note and have manager contact us. We never hear anything at all from the manager. I get home to Texas the following Monday and I have a charge for the stay and I have a charge for $175. I automatically call to see. Apparently the guy working never left a note nor did the girl working let the manager know I came asking about the situation. So they charged my card $175 without even contacting me. The manger said she doesn't know who to blame and she's not going to refund my card. I talked to her for about 30 minuets and she kept sayings it's no ones fault basically just talking in circles. She ends up saying she will refund half of what was charged for one night. By that time it's whatever. She ask for he video my wife took she sent it without hesitation. The staff lacks communication skills they have people visiting all hours of the night. I would take my dogs out and there would be people walking down the hill going in hanging in the lobby talking to the staff. In my opinion that's very unprofessional. Not only does it make hotel guest feel uncomfortable it's very disrespectful when they are being loud. Especially when you're paying to stay there and you've got people coming in just to visit the staff all hours. Honestly after this stay I will no longer stay at a Laquita.

I made reservation for June 27th for my daughter and I. When I got to the property, I find that, not only was the room not paid online in advance, as I had thought, but I couldn't use my credit card to pay for it because it doesn't have the chip. So I had no option but to cancel. However, your property has a hold on the money, so I couldn't, and still can't, access a dime of it; my 10 year old daughter and I had to sleep in the car that night because all the money I had was tied up in that room. I was told it would take 24-48 hours to refund... That was over 2 weeks ago and the hold is still on my money. I've tried to contact the property and have had no success. I'm very outraged about this matter. I'm including supporting documentation and hoping I get a response. I'd like my money back and to be compensated for being stuck out and disregarded.

Good Evening,

I planned a family vacation on a cruiseline leaving out of Baltimore on July 8, 2018. Considering that my family is coming from New Jersey, I found it best to have us drive up the evening before and stay over. As I conducted my online search for a great hotel, I discovered the La Quinta Inn on Ritchie in Glen Burnie. The pictures on your website impressed me enough to select your location to bring my family for the evening.

Unfortunately, this was not a very good idea.

First, upon arrival, we noticed that your outside pool was significantly overcrowded. My children were initially excited to come to this hotel because of the pool, however, when we saw the amount of adults and children in the pool, I had to tell them it woudl be a safety hazard for them to get in.

Second, once I entered the hotel front area to check in, there was a long line and only one front desk hostess. I actually felt bad for her as it appeared that your hotel is understaffed for a busy Saturday evening.

Third, I was told that my room was closest to the side door of the facility. The side door had a sign that said you will need your room key to enter from that door. However, both side doors were broken, therefore, anyone from the area could easily walk into the building which is a clearly a potential safety issue.

Last, and most certainly not least, within my room, the comforter had several brown stains (see picture) which looked to be blood or stool? I have no idea but since it looks disgusting, my mind has come up with all types of possibilities as to what this could be. I called down to the front desk to ask for a replacement and was given a small thin blanket.

Thus far, I've been in your hotel for less than an hour and I am really disappointed with what I am seeing. I have never felt the need to email a general manager for any hotel stay, but I really felt compelled to discuss this with you in the event that you were unaware of these concerns.

Thank you.

Best Regards,

When I checked online 3 days ago (7/3/18), it stated that I had 26, 538 points. When I saw that LaQuinta had NO hotels in the Carmel/Monterey area for a stay for my birthday weekend, I was saddened that there was nowhere to stay. I then saw on La Quinta online that you could transfer to Wyndham (they had 8+ hotels in that area), I was excited and did so. After waiting days for the points to transfer, and never did, I called 3x, emailed twice and finally got someone to tell me basically "too bad, so sad it's their policy that if I hadn't used them in so long, they are forfeited". She said they could return 25, 000 points if I rented a La Quinta hotel (not Wyndham) and I asked her to guide me to a hotel in the area and she says, "there are none." I said this makes no sense and she agreed, but then cut me off and said there isn't anything she can do. Insane policy! I am disgusted about the way they handled it and I'm sure they can care less that I will never use this company again. But it would have been so easy to NOT take my points away as soon as I logged in, without my knowledge and waiting days for the transfer. Just an inept way to handle their business and their consumers!

My family visited your hotel 07/03/18- 07/05/18 we requested your suit with a king size bed an Jacuzzi tub...from first glance room appeared ok...after unpacking an settling in we discovered Jacuzzi was dirty...crumbs an hair..gross right? Also mirrors behind tub covered in finger prints also gross...decided not to let that get us down an enjoy are time here...here's were it gets really bad...130 am on the 4th my 10 year old woke up to water pouring from roof an vents! All our things left out soaked! Phone, food an travel bag! Obviously we ran to front desk to inform them of the situation an the young man at the desk had little to no concern for our situation! He asked us if we wanted to check out or get another room? Like seriously its 130 in the morning an we have a dog an kid an cart full of wet belongings? So we asked for another room an he sent us to the 3rd floor were our room had about a foot of water! Frickin kidding me! Nope! So once again we go down to the desk an are once again sent to another room ...now its 2am...check into 109 an greeted by constant barking ...yay no sleep! We traveled all the way from sedalia, mo to visit family an thought your hotel was a great choice$ 207. 37 for that exsperience...unacceptable!

Hello, on June 30th - July 1st I stayed at the La Quinta in Denver Colorado tech center location. My experience there was more then terrible. We checked in at about 1pm to drop our stuff off in the room. First off the facility was disgusting, with a trash can over flowing like it hasn't been taken out in weeks. We later return to our room, calling room service to bring us extra towels. They go on to tell us that we have to go to the front desk to get more towels( I've never heard of a hotel that requires you to get your own things and doesn't service you.) Later as we get to sleep around 9pm we have been sleeping for two and half hours and at 11:30pm the fire alarm goes off forcing us to evacuate the building. With us having to be on the road at 3am we decided just to leave the hotel at 12am due to the fire alarm that jolted us awake. In this whole fire alarm issue, we never saw or heard from an employee of what was happening. With being in a hotel for less the 4 hours, and with everything that happened with my first stay in a la Quinta, I think it's ridiculous that I had to pay $189 for the room I stayed in. I am disgusted and disappointed in my stay there. I hope to be able to get another good experience at a la Quinta but it will not be my first choice any time soon.

I reserved two rooms with a note requesting adjoining rooms at the La Quinta Inn in Florence SC on HWY 52, from June 29- July 1. Upon arrival, we did not receive adjoining rooms with 218 and 220. Then we were assigned two more rooms, in which one had blood on the box springs and looked severely unkept. That room was 223. I took all of the covers off and threw them on the floor, therefore no one else would be subjected to this neglect. My next set of rooms were 228 and 230. By this time, my four children were extremely tired and sleepy from traveling from Albany, GA. My boyfriend checking the rooms and said the beds were fine. Once we got into the room, I discovered that neither of the bathrooms we're cleaned and the beds had animal hair under the sheets and piss stains on the comforts. This was disrespectful and damaging to my boyfriend's PTSD and my children's health. Numerous calls were made to have the rooms cleans, during the time of us calling down, our two rooms were accessed by two other guests, saying that front desk gave them access to my rooms. This caused us to call to have night shift to clean our toilets and bathtubs with Clorox wipes (which was all the young lady Mia could find), also to find out why people were able to get into our rooms. After everything calmed down, we allowed our children to sleep in the bed which was most cleaned, after taking their baths. This was exhausting. The next morning, before leaving for the day, I instructed the head of housekeeping that all bedding needed to be removed and replaced in both rooms. She agreed it would be done. Upon arrival back to the hotel, after 5pm, I noticed that the bathroom in 228 was not cleaned, bed was poorly made but my boyfriend and children were tired, so they needed to sleep. 230 was not cleaned due to do not disturb being on the door, which I corrected immediately. It is my belief that this hotel needs to shut down and not put back in business. They clearly lack the ability understand the value of customer service and properly caring for rooms and the diseases caused by neglect. Especially in a hotel which welcomes pets. This was a bad experience and I would like to request a full refund.

I had the opportunity to stay at the LA Quinta Inn at 4207 Franklin Commons Court in Franklin, TN. Out of the many occasions I've had the pleasure of staying at La Quinta Inns, I must say that this hotel is dirty. The hallways were littered with bits of paper and dirt. The trash can outside the main entrance was so piled with trash there was no way anyone would be able to pull the main bag out of the container without scattering trash everywhere. The mattress in the room I was in sunk directly into the middle of the bed. If there had been someone else in the bed we would have met in the middle.
I did not eat the free breakfast because my feeling is if the floors are dirty, I'm not taking the chance with the food.

I will be returning to this particular hotel on the 13th of July. To be honest, I looked on line to see if there was some other place to stay, but thought better of it. The upside of LA Quinta is their pet policy. You can't beat it anywhere else. Also the front desk personnel were very professional and friendly.

As busy as this hotel appears to be, perhaps they need to add extra grounds personnel to maintain the trash areas. Also a few signs reminding people to pick up after their pets and providing bag stands for pet owners would be helpful.

Thank you for your attention to this important matter.

V/R,

Carole A

La Q Ft Lauderdale airport.
Not off to a good start. I called at 9:03 am Saturday June 30, 2018 and specifically asked for our room, reserved months ago, to be "as high up as possible and away from barking dogs since we are both light sleepers." The young woman kept insisting "we put dogs everywhere in the hotel and can't guarantee one won't end up next to you." I just asked, very nicely, "as much as possible we want to be away from barking dogs. We are just leaving Jacksonville and dogs are kept away from the upper floors." She kept insisting "we can put dogs on either side of you." Seriously? Dogs are given priority over Military Elite guests? The site says there are "131 rooms." 2:20 our room wasn't ready. Told to return at 3:30. We returned and sure enough, we were put in 608 and an enormous loud barking dog was in 615, a smaller constantly barking dog in 623. All we could hear was barking dogs. We had to call the desk TWICE and beg them to do something about the dogs...who never quit barking. We begged to be moved and finally got a lesser room than we paid for on the 5th floor. We're THROUGH with La Quinta. When dogs are more valued than Military Elite members we're done. I'll be posting this on social media as well.

My name is Sanket and I have a reservation with La Quinta Inn & Suites Overland Park, KS 66212 from July 5th to July 14th. My confirmation number is [protected]. I just called receptionist around 5 minutes ago which is 10:58 CST for getting the mailing address and to request her to accept the package that comes on my name. This is my business trip and my company will be sending laptop.

When I asked the lady to know if she can pull up my information, she fired up and went extremely rude with me. I mean what's going on? How come she got sarcastic and asked. "What do you need first.?" Even with a louder voice, And at the end of the call, she also did not greet me well.

Is this how you treat customers? I was supposed to stay in the hotel with my colleagues for a long time but since this incident happened, this would be my first and last stay at La Quinta Inn. The only reason I have not canceled the reservation is that of not having a vacancy in a nearby hotel or I would right away cancel the reservation. This should not happen. Extremely bad experience I had today.

I understand that every location is different. I made reservations 2 weeks ago for the weekend and on my reservation we noted that we would want an early check in. We get to the hotel and the gentleman states that if we check in now we would have to check out at 12 pm and check in again at 3pm, we would lose 1 day and pay almost double the amount that quoted. I was not informed of this, I was told that we would be able to check in early for the weekend as long as the rooms were available. So my main complaint is that information should be better passed from receptionist to client.

As soon as we checked in to La Quinta Inn Los Angeles, we cancelled the booking. Hotel is under construction, very old, smelly rooms. In addition worst service upon check in staff named Carla. No smile, no customerservice, no apology for construction or for check in computer not working...simply NOTHING. The only time she opened her mouth is to request money and additional charges...Terrible Experience! Will never use this chain again !
In case you will ever reply to this complaint, email address is maggie.bassily @gmail.com

I would like a room with the bed inside a bedroom with a closing door. I have called the hotel and Hotels.com to confirm that the Deluxe Suite is what I request. I was informed by hotel and Hotels.com it was not. I like my privacy away from a child guest. I am to check in sometime today to location. If you can fix this matter it would be greatly appreciated.

I booked a stay at the one in Brandon. They gave my room away after charging me for 3 rooms and I called to have two rooms canceled and they said they did but they never did. I ended up canceling the other two rooms myself. I get there and show my confirmation number and everything and they said they gave my room away. I still have all the emails. I have my lawyer involved and everything. How can they edit my room to match what I asked for after it was canceled? I am ready to sue unless I get something back from you ASAP. You have 48 hours to respond. Then I will proceed with the lawsuit. Your 310 grand regency location in Brandon will be shutdown.

Myself and 2 friends stayed at the Maryland Heights, MO Inn on June 23, 2018 in room 143. When we woke on Sunday morning we all had Multiple Flea bites. I went and spoke with the manager who was very nice and didn't charge us for the room. We would have preferred to pay for our room than to be suffering with all these flea bites. Which are in areas I can not take pictures of. The Manager told me it was Company policy to be pet friendly. We find this very disgusting. I did not check in with a pet and should have never been given a pet friendly room. Nor should I have to listen to other people's dogs bark during my stay. Pet friendly rooms should be only given to people with pets. They should be in their own section like smoking rooms. We stayed at your Inn for a girls night out and now are suffering with very itchy flea bites. The hotel is in a great location for going to concerts. So please be considerate of all your guests and never put any of them through what we are dealing with. You should have rooms that are only for people.

I made a reservation for June 22, 2018, at the La Quinta Inn North in Ft. Worth, Texas, June 11, 2018, at 11:57 A.M. I was given the confirmation number [protected]. However, when I arrived at the hotel, I was told I did not have a reservation. Unfortunately, I did not have my confirmation number, but I assumed I would have a reservation under my name since I submitted my credit number to secure the room. I had no where to stay.

Please check to see if this confirmation number was entered. If so, I would like an apology or some other compensation for my inconvenience.

Incident 6-21-2018, Hotel #6197. Miscommunication about checkout date, on 6-21-2018 after work I came back to hotel to find all my personal belongings and all my things in my fridge had been removed. My suitcase had been securely locked up. After going through my belongings I was missing a $30.00 hair dryer and feel I should be compensated for the hair dryer. Then the front desk clerk, who I believe was named Lee, told me that they had held a room for me. There was a male customer also standing there waiting to get a room. The Clerk told me I would need to pay $139.00 for the night, I refused, as my company would not reimburse me for the cost. So he offered the male customer who also refused due to the same as me, company wouldn't pay for it. So the front clerk said the room has two queen beds and we could split the cost and share the room. I was so humiliated and embarrassed to say the least and I'm sure the male stranger was also. This was very unprofessional of any kind of customer service worker. I have always stayed at La Quinta with great pleasure and may continue to, but never again will I stay at #6197.

Me and my five children were staying at our hotel after our basement flooded and my house is been broken since Valentine's Day. We had paid over $20, 000 to your hotel for our room until my soon to be ex cut off my credit cards. I was paying cash made payment arrangements and the staff chose to hold my animals hostage without food or water and now everything my children and I own is missing from the hotel

Do not stay at La Quinta Inn North in Witchita Falls, Texas! Made reservations over the phone June 15th after driving ten hours, it's a La Quinta, Right? What could go wrong?...arrived at 10:30 PM to a parking lot full of people asking for cigarettes, money, men saying offensive things to me( I was a single older female), a pool had at least 50 people in it and a strange man was standing in front of the door to what was supposed to be my room directly in front of the loud pool crowd drinking a beer. I asked politely to move and when I opened the door the room reaked of cigarettes and it was not clean. I closed the door and immediately turned around and went to the front desk( the front desk worker was extremely friendly and kind and said she un derstood) and cancelled and continued to drive further down the road until I could find somewhere to sleep safely. The worst part was they charged my debit card anyway...that is a whole other story. I will not be staying at a La Quinta in the near future but this one has a " Ask about our weekly rates" banner in the front. I should have known better...
Becuse it was now 11 PM anad I had a dog and all hotels were booked along highway 287, I had to drive another 70 miles to Decatur, Texas where the only pet friendly hotel was a La Quinta. It was much better and even though I paid with a credit card, I reserved it with whatever was handy while driving, a debit card and apparently they debit my account the full amount and then "reimburse me" later...soooo I had TWO hotel rooms to the tune of almost 300$ out of my checking account, and rooms on my credit card . Its June 19th and still no reimbursment . I called both hotels and they said it is up to my bank. I called my bank and they said it is up to La Quinta to release the funds...and I have been on hold to La Quinta customer service for 61 minutes.
I will never ever stay at a La quinta and I will make sure my friends know my experience, Yelp already does...

I check in room for one night stay with my girlfriend 5/26/18 and check out next morning around 11:00am. I call back that afternoon and report to front desk. I was told by clerk house keeper reported she found clothing in room 319 that we checkout from. I ask the clerk could they hold clothing until next week I be back in Florence sc. to get them. I call back to desk to give them item of clothing left in room. I was told the clothing was still in room and new attendant that move into room call to front desk 319 that they found clothing in room.. clerk told me that they could not get and get clothing at moment the new attendant in room was taking bath. The ty get back with me. They did not call me and I call back to desk and ask about clothing. She toe hold on and let her check and came back and reported me that tendants that was in room left with clothing and they trying to call them to see if they took them by mistake. I been calling dozen of time and findlly General manager came to phone that he would compensate for lost clothing and he ha be no ty respond back to me in seversal days. I been calling. I even call custum phone line reported this matter and still nothing being done