La-Z-Boy
Reviews and Complaints

Purchased a recliner for just under 1000.00. There is very little padding on this expensive chair. You can feel the wood hit you in the arm the back cushion collapses when you sit in it, the seat cushion compressed so much that it kept sliding under the back. The back of the chair wobbles as though it is going to fall off. When we pointed this out to the repair person they said they were all like that. They replaced the seat cushion but that is all they did. I went to this company and paid alot of money because I thought we were buying quality. What you see on the showroom floor is not what you get. This chair was purchased so my 80 year old aunt would have a comfortable chair when she visits for 3 months each year. Now I am shopping for a 2 or 3 hundred dollar chair to replace it and I'll just buy a new one every few years.

I purchased an almost $3, 000 leather reclining sofa and chair & 1/2 from La Z Boy exactly a year ago. After 6 months there was noticeable wear and chaffing of the leather on the seat cushions. They came out and replaced the seats, then shortly after the seat started showing wear and chaffing on the chair (that was used less). They replaced that. Now it's about 6 months in, and it is starting to wear and chaff again. Bottom line: La Z Boy leather is no better and shows wear like I have had the pieces for 10 years or more within 6 months. I started complaining again recently because I have seen the Tech in my house; first to check the furniture then back out again to reinstall new seats: 4 times in the last year (more than I see some of my close relatives)! Buy a cheaper set than I did, may last longer than mine did from a company I would have thought had a high quality leather-was I wrong!

7/30/2008 7:29:43 AM - I ordered a custom sectional sofa and when it was delivered the couch was slanted/sloped, the chaise and the couch were different shades and the couch had a slight tear on the back. Lazyboy sent a technician/investigator on July 11th, took the information and pictures, but I haven't heard anything since then. I called on July 28 and the person I talked to said the system was down and she would call me back with a status. I haven't heard back from anyone yet. Although I read the negative reviews about Lazyboy online, I hoped to resolve this issue without resorting to contacting the Better Business Bureau and Consumer Protection Advocacy Agencies.

Approximately 4 weeks ago I purchased 2 lazy boy recliners from Conn's in the White Settlement area of Fort Worth, TX 76108.

The chairs were delivered at the promised time. That was the end of "customer service". One of the chairs was broken (wood frame under the chair is split). I have made repeated calls to the store but have gotten nowhere. A furniture repair place (Kelley's) did come out about 2 weeks later and said that the chair could not be fixed. I later received parts from a furniture company? with no explanation.

My husband and I are 94 and 84 years of age. I called and complained for 2 weeks to the local Conn's store, speaking with Van Woods (store manager). I was told that he could do nothing about replacing the broken chair and that cooperate headquarters were the only people that could authorize an exchange. He was very nice and understanding but took no action to replace the chair to my satisfaction.

I then contacted my daughter, Donna Beaver, who lives 2 hours north of Fort Worth to do something about this situation as I was not getting anywhere with any satisfaction. As of today, July 29, 2008 nothing has been done. My daughter has called the store 2-3 times a week and has spoken with Van Woods (store manager) Billy (assistant manager) Ron, Chris, Cody Beason and Charles Doty (salesmen). They have all listened to the saga but no one seems interested in taking the ball and doing something about it. Cannot someone he the hero and make this customer happy?

What should my next move be? Each time my daughter calls and speaks with one of the above men, if they are available and not on the phone, they say they will call and speak with me (I live 2 blocks from the store). No one from Conn's has yet to return any calls to my home# or to my daughter's home#. For example, my daughter called this evening and spoke with Ron (salesman) at the store - Van Woods (store manager) was on the phone and he said that he would return the call. No call for over a hour. she called back and he had left for the day!

N. Lynn Griffin, customer
817.246.4184

Donna Beaver, daughter to Lynn
903.892.6717

Don't buy La-z-boy recliners the fabric will not hold up. I bought a recliner 16 months ago and the fabric already is wearing through. Warranty is only 12 months and La-z-boy refuses to do anything after warranty expires. Call store referred me to customer service. Will not help you after warranty time had expired. No discount, no nothing. I truly recommend that anybody looking for recliners or furniture don't buy from La-Z-Boy it is not worth the money and customer service is worthless. Stay way from La-Z-Boy furniture IT WILL NOT LAST.

I purchased a recliner from our local store in North Aurora and was told the delivery charge would be $59.99. After a discussion with my husband he said he would pick it up. I called and was told I would have to go to the Bolingbrook store which is not real close to our home to pick it up or pay a $35 charge to pick it up at our local store. Who delivers the chairs to the local store? Why should customer have to pay to pick up locally? What a rip. This is my last purchase from LazBoy.

I special ordered a sofa and loveseat from Lazeboy last August, 2007. I finally received everything I ordered in November, 2007.

When the order arrived I was stunned to see that the napped fabric I special ordered was put on the furniture in different directions, making the sofa and loveseat have a light and dark effect. It's VERY noticeable. Some cushions are very dark, and others are shaded very light. The upholsterer must have either NOT cared about how he did the job, or he was NOT familiar with covering furniture with napped fabric.

In addition to all this, the seams are coming apart, there are flaws running thru the fabric, and there are a couple of holes on the inside portion of the loveseat.

I wish I had checked the internet before buying the furniture. We took the owner to small claims court, but miraculously she won! So, BUYER BEWARE!

Lazeboy does NOT produce the quality products it once did, and they do NOT care about fixing problems that come up. I am now stuck with $3200.00 of furniture that I haven't even sat on yet, and get sick to my stomach every time I look at it. I feel totally ripped off, and hope that someone will read this and not make the same mistake I did.

Do NOT purchase from the Stockton, CA store. In fact, I would recommend NOT purchasing ANY Lazeyboy product, as they do NOT care about the quality of their workmanship. They also do NOT give out a warranty card UNTIL your furniture is delivered. So, if you must purchase this brand, make sure you READ every line of your contract, and ask to see the warranty BEFORE the purchase.

Complaint: La-z-boy Inc. Regarding power recliners - Purchased 8-5-2008-Warranty deception.

This recliner has been repaired so many times I cannot count.

1. Day recliner delivered it had to have the left side replaced, and I complained that recliner going back there was a clunk. I was told it needed a period of adjustment. I later found that the bracket on the right side was not on the track, I also said the chair was not level and tilting to the right side. I was told it was the way I was sitting. Later repair man found a bracket had been installed 1 inch higher that the other side.

2. They then replaced a bent bolt and bracket.

3. Another time they decided to replace the lower steel frame when done the chair was not square with the frame. The repair man just shook his head. It was not the repairman fault just a poorly built recliner. He said the recliners often needed to be squared up.

4. It has been brought with parts falling out of it, on two occasions.

5. The last four times they sat the chair down and had to take it right back to their shop.

There was a crack with pieces flying out, I was told due to the chair out of square and that was why the motor and bracket needed to be replaced another 2 week wait for parts. Two weeks later wrong motor and bracket. Another 2 weeks wait for another motor and bracket.

Then the leg lift stopped working. It went part way up and stopped.

Now La-z-boy says I modified recliner. This heavy recliner sits on 4 bolts with enlarged heads. It was making deep marks in the carpeting. So I unscrewed bolts put 3/4 x 10 under rails, drilled holes in wood same location as where bolts go back into steel rails re-screwed in bolts. Now La-z-boy says modified chair-- is essence GO TO HELL. Based on their warranty if you safety pin a cloth on headrest you have modified warranty nullifying Warranty. So go Enron, Worldcom, Tyco, Frigidaire, various lending institutes (screw customer-Then?) I Believe so goes La-z-boy. Now store has my money and I was told they sold the defective (constantly repaired) chair they sold me. Looks like small claims court-if I can find an intelligent Judge.

We bought what we thought was a sofa & chair that would last us for at least 10 years.WRONG:::::
Our furniture was bought in 2005 and one end of the couch is sagging in the back and seat, also there is a clunking sound when you sit on it. We went to the store and complained about it. We told the girl there that we bought it because we were told that it would last us for a long time. There is only myself and my husband in the house, it's not like we have children jumping on it .My husband weighs about 160 lbs. and he is usually the only sitting on the couch, so weight is not a problem. We did manage to get a service man to come and look at it and he told us that he could put more stuffing in the couch however it would probably happen again , and there was nothing he could to make it last.This is rediculous.We bought furniture that we thought was reptible and would last us, as we are both retired and cannot afford to buy new furniture every couple of years.The store said that they would have their serviceman come a re stuff the couch with some better stuffing. nobody has came yet or even called.As far as I am concerned, Lazy Bor furniture is not any better than your cheap stuff that you can buy at WallMart.

I got my chair from the lazyboy store at 161000 southwest freeway in Sugarland on July 22,2005.I had a different material put on and the chair was delivered on Sept.16,2005. The motor went out in Oct.2007 they sent someone out to check said they would order a new it would take about 3 months. They called in november and said it was in, came out what had been ordered was the hand control. This the 25th of January I have called and was told they were busy and someone would get back to me in 48 hrs.as of today no one has returned my calls. I want to know why does it take so long to get a part and why is there no one to return calls. Customer service is [protected] the contact person is Michelle. If I had known it would take this long to get a repair done I would never have bought it from Lazyboy. I had planned to buy a sofa but not now are ever again.

Myself, wife and 3 kids are from ontario canada and traveled 1. 5 hours drive to this store which we researched online. Upon arrival we where met by several high pressure sales people but the one stuck with us thru our trip in the store. She showed us several pieces of furniture with allot of impatience for us to make a decision on one of the sets she had shown us. My gut feeling was to walk out but i had the wife and kids and i stuck it out. When i asked for a bottom line price on a couple of different sets she would walk away and come back with a price. At times it was higher than the price advertised and sometimes lower. I asked why, and she said that it was because it is a group set. Other times she would give me a price and come back later and it was 60 and 80 dollars cheaper than the first time?Go figure, this should have been a red flag, price would vary and drop the longer we where in the store!She was desperate for a sale and really started to put pressure on my wife, and i knew she want to sell so i went after a really nice lazyboy set, to which she had priced up and down from the original price advertised. At one point she was high, and i gave her some grief, she would walked away and came back with a lower one. This went on for 20 minutes. She also informed me that we live on the other side of their delivery area in canada, by about 35 min. drive time and that they would not drive to our home and we would meet them in the nearest big city of london. Fine i said i will arrange a truck and meet them there, for a cost of 80 dollars. I informed her that if they delivered to my home i would purchase a 1200 dollar electric fireplace. She said that if she could arrange this she would call but as of now the delivery was to london only. Finally it was a done deal and she needed a manager for something and off i went to pay. I had to go to another person to pay. When i went to pay she had me down for 2 loveseats and a chair i wanted a couch and love seat and a chair so i had to pay another 80 dollars more than the price she didnt tell me about. After i payed , the cashier informs me that the furniture will not be in until the end of dec. , 4 weeks away, fine so be it. Three weeks go by and i get a phone call for the sales woman and she tells me that if i take the electric fire place she could maybe have some leverage with the regional boss and i could possibly get the furniture delivered and set up right in my home. Great , i said if u could do this go ahead , it could be delivered by the end of the week it is sitting in storage. I get another call from another flunkey sales rep. and he tells me they will delivery for 240 dollars and i must buy the fireplace. He gives me a price for the fireplace and extra delivery charge and it is more than 100 dollars than the quote for our original sale price from the woman sales rep. I inform him of the error and he corrects it and apologizes. I have been hearing allot of apologies lately. Lets get the ball rolling I WANT MY FURNITURE!So i pay the money. I get another call from some type of manager and she tells me that the furniture with be contracted to another carrier and will be dropped off at my home sometime in the next 2 months!And it will not be set up i must do it myself and if anything is wrong with it i must take it back to the store myself. In the mean time i have sold my old furniture in anticipation that i would have the new stuff that week. I inform her of this and again another we apologize. I asked why they wont go another 35 minutes past their range for a customer that just paid another 240 dollars for delivery and purchased 4000 dollars in product?She said thats their policy. So i politely tell her i want a refund. I hope any Canadian takes note and that our USA brothers and sisters heed this warning.

I bought a Leather Lazyboy recliner chair for my husband that cost $1200 I bought a warranty on it also, now they tell me the warranty is no good, cause my husbands hair made it fade, come on, it was not abused, everyones hair hits the back on the chair, he uses nothing on his hair, except to shampoo it. Don't buy a Lazy Boy all they want is the money for the chair and the warranty money, they don't live up to their warranties.

Ordered a sofa, love seat and recliner in May. Received the product the first week of July. The sofa and love seat do not match the recliner both in color and fabric type. We have given an arm cover for each piece back to the warranty center who in turn sent it to Laz Boy headquarters in Michigan. All they would offer was a $250 credit. We took covers and compared them to the floor sample we ordered against and showed the arm covers to the sales manager and she also said they were not a match and fabric was not the same. They sent out a technician on August 7 to take pictures and he also commented that they were not the same. On August 15th we called the warranty center and they said they were still waiting for corporate to respond. We called again today and they are refusing to call us back.