LabCorp
Reviews and Complaints

To whom this may concern. My name is Ashley Wilson and I can be reached at [protected]. I was treated so badly by one of your employees over a parking spot. So badly that if I did ever need services from you all I would question weather or not to accept. I was called obscene names and threatened in front of my 9 year old daughter. Chicago is a big city and there are no assigned parking to anyone. If some makes it to a parking spot first then they just do. A parking spot is no reason to be come irate. However I'm sure in the future you wouldn't want your employees embrassing your company in this manner so I took down a liscene plate number which the first 3 numbers are 5v1 not sure if that is the exact order but the last four are 5212. This happened in the 500 block of West Taylor Street Chicago, Illinois. I can give brief description of driver as well.

I have been to two different locations this past year. I switched locations in hope the service would have more staff! At both locations the had only one staff member checking people in and then providing the service! No excuse to why only one person is on staff. My gosh, you only have people who have been fasting and want to have their blood drawn and EAT. I suppose since it saves the company money, the discomfort of the customer does make a difference! Unbelievable! I am very disappoint with this company. I feel sorry for the staff members. I'm sure the are over worked and under paid. The staff was very professional and knowledgable at both locations.

I dropped off a lab test slip for pre-op blood test at 1505 St. Alphonsus Way Alamo, CA office. My doctor for some reason forgot to write done my name on the slip but marked the tests correctly. Alter spending over 25 mins, she was not able to get a hold of my doctor. I offered to returned at a different time and asked the lab slip back. She refused without giving a reason and closed the window abruptly before I could finish my question. She even asked me to "get away from my window" when I demanded the lab slip back.

I made an appointment the day before for 11am. I arrived at 9:50 am in the hope they would see me earlier. They only have one person at the desk and one drawing blood. It's now 1:04 pm and I am still waiting. Four different patients had 11am appointments. They appear to just be calling in people at random. The two ladies here are polite and doing their best, but they shouldn't be put in a position to service such a large group of patients by themselves.

The worse customer service ever. In addition for the 3rd year in a row they the person who registered us put in the wrong insurance info not once but every year for 3 years. This causes us to receive bills. This year i spent 40 minutes on the phone to make the correction. It makes no sense. They have your insurance card in hand and make a copy for there records so why can't the person registering put the info in correctly. This is a hug inconvenience abd because of this I really hate using Labcorp. We are not the only ones with this complaint. Next year I will use Quest lab.
Distatified family

At the Labcorp location: 3430 Newburg Rd Ste 110 Louisville, KY 40218. Took our 2 year old daughter for her thyroid level labs. After about 10 days I call specialist to see if they had received the results yet. The next day I get a call from the specialist telling me that labcorp had run the wrong lab. She verified with them that the order they got was right but labcorp had messed up. Instead of running lab for thyroid levels they ran it for testosterone levels. Because of labcorps negligence, we now have to put our daughter through more pain to get another blood sample. I hate that we have to do this every 4 months but twice in less than one month should never happen.

Date of Visit 4/12/2017

Just visited the Labcorp office below.

LABCORP
2360 ROUTE 33 UNIT A104
ROBBINSVILLE, NJ 08691

Was there at 9AM did not get out until 10:35. Proper management needed.
The office and the bathrooms are dirty and need to be cleaned.
Employees there are doing multiple jobs, front office people are taking blood and also working the lab.

This place is horrible! The women you have hired here have the worst bedside manner. All they want to do is collect a paycheck. They were mean, rude! Called me in then made me wait for another 20+ minutes and there were only three other people in the waiting room and I had an appointment.

I cannot believe that labcorp could drop their standards so low! Couldn't they hire people who give a damn!

I even fell asleep in the chair waiting for someone to take me. I have had to have my blood taken before but never had so bad of an experience. While taking my blood the disposition was cold, mean, distant, heartless. When I try to speak to the lady who even drew my blood, she didn't even act like she was paying attention to what I was saying. I had to ask her if she heard what I was saying.

They need to get brand new staff. Horrible. Horrible! Do yourself a favor and go some place else!

This is my second attempt to draw blood at the location in cypress road in plantation florida. Again there was only one person to draw blood. The wait time was hours. What the hell is going on labcorp? I was told it would remain like this. Will be bringing this to my senior executives contact at United healthcare. This is diplorable. You have ill people waiting four hours to get blood drawn. Disgraceful!

I was just at Labcorp location 4623 Ogletown Rd. Newark, De. 19713, and the woman who called my name to get my info was so rude! First of all, I was only there for a urinalysis, and waited over an hour. Then when I sat down, this woman, Jamella is her name, says nothing to me, but instead looks at me with attitude and shruggs her shoulders as if to ask what I want. I said I'm here for a Urinalysis, again another shoulder shrug...she treated me like I peed in her cereal this morning. People shouldn't have jobs in labs and clinics if they are such asaholes to others. It was the worst Labcorp experience I've ever had

On March 29th I took my 7 month old to get some labs done they took us back and got everything ready to draw blood little did I know the hell we were going to go through. Well the first older Hispanic Lady comes I didn't even get her name because when I left I was so upset. She wraps babies arm and sticks the needle in, she keeps grinding in and out she wasn't even being gentle meanwhile baby is crying in pain. She does about 25 times until I ask her to stop and get someone else so she does. Then makes a comment "you better get use to this she's going to have blood drawn alot if she has allergies" no parent wants to hear that. Younger Lady comes in does other arm and gets a vein she can't get it to flow keeps trying and still nothing baby starts gagging and throws up. She stops and then tells me I need to go to hospital since they don't carry smaller needles for smaller babies. This is what upsets me the most they new from the beginning it wasn't going the happen but they put baby through all that pain. I grab my baby and leave waited a few days to take her to hospital lab since she's all bruised up from what lab corb did to her this is unacceptable. Also at the hospital they told me she was really tiny and could only draw 6ml of blood where at lab Corp they wanted to get 2 whole tubs. This makes me think they aren't even educated and scares me my baby would have been so week if she had blood drawn that day. Needles to say this place shouldn't specialise in baby department.

The staff located at 5031-G Harris blvd Charlotte NC is very disrespectful and ghetto it is very unprofessional and I don't recommend anyone go there to do any type of drug screening you will be waiting for hours just to be tested and allow people to use other people urine I watched a person bring someone else a container of urine to use and the lab technician did nothing about it and used that same urine to be tested

The ladies in the front window are rude, it takes hours for them to assist you at the window, they don't even greet patient at the window, they make jokes and talk between them which makes their job slower, i personally witness a very sad situation, they all laughed at a spanish speaking patient who didnt know how to pronounce a word in english. I felt disgusted by the Labcorp workers. When you ask them any questions they don't even look at you in the eyes. Over all the service you get at the front window is pathetic.

On Sat., 3/18/17, I visited LabCorp in Freehold, NJ. There were many people waiting, which is typical. But what was not typical, and unnecessary, was that they checked many people in at one time, them lined us all up to wait standing in a hallway for about 30 min, rather than having us wait, seated. I have a knee injury, and I questioned this new procedure. "This is the way we do it" the woman said. But I've been there many times, and that is never the way they've done it before. While I was waiting, someone came in from outside and said that a woman on oxygen, who had just left LabCorp, fell in the parking lot. Their response to checking in on her was slow and uncaring. The people working there are callous, rude, and selfish. They have no patience for their patients. I was disgusted by their lack of professionalism and respect for their patients

I had scheduled an appointment online like I was told to do for a 3 hour glucose tolerance test. I scheduled my appointment for 9:15, as the office closes at 12:30 for lunch and I wanted to be in the 3 hour window. I arrived at 9:05 am so that I was here if they could take me back earlier than my appointment. They had to shut down their computer system when I arrived and wait until it came back on to resume checking people in. I was called to the window at approximately 9:25 and the lady had a terrible attitude from the beginning; before she even knew I was here for a 3 hour test. When I told her this, she looked at the clock and said "you needed to schedule this" and I replied "I did". She then proceeded to tell me that I needed to call and schedule it over the phone rather than online. I explained to her that I did call and was told I needed to schedule online. 9:15 was the only early appointment available at the time (I scheduled it a week in advance) but I arrived early at 9:05. She continued to explain that they close at 12:30 for lunch and like to start these tests by 9:00. She said they could try to squeeze me in. I knew they closed at 12:30 which is why I made my appointment for 9:15 and arrived even before my appointment time. She made it seem like it was my fault that they hadn't checked me in until 9:25 and that this would inconvenience them. Much of the staff had bad attitudes at the desk but hers was the worst. I have never received such negative service at a medical establishment and I also work in the medical field at a hospital. I will not come back to this location in Havre de Grace, MD.

I went to LabCorp on Shallowford Road in Chattanooga, TN on 3/15/17. Like others on here and a close personal friend, I was told my urine didn't meet temperature range and I would need to retest. I do not do drugs and saw the temp was in range myself. I could not wait to pee again due to I had to go to work. Please stop the underhanded tactics. I will be letting my future employer know that LabCorp is double testing people without valid cause, IF I even get the job since I was told me leaving constitutes a refusal. Horrible, horrible lab.

I went for a blood work in labcorp in plano texas. The guy who got my bloodwork ###ed me twice without even looking for a vein. He just ###ed my arm real hard twice and my arm was bruised.

Worse, he did not even get any blood and my arm was bruised. I took a photo of my bruised arm and I will file a complaint. Not only that, the black lady in the front desk was so rude! I will never recommend labcorp to any patient. Beware!

I've been to this facility in Clearwater, FL a few times before. There is always a wait, so I made an appointment for my bloodwork before work. My appointment time was 8:30am. I didn't even get called up to the front desk until 9:45am by a grumbly woman. I provided by ID and insurance card and she said I could sit back down. During my time waiting, I hear her tell other customers that there is only one person drawing blood today, so that it why the wait is so long. Seriously? Is this not a lab where the primary test is blood work? Very unprofessional. I could have had my labs done at an office right next door to my radiologist, but I went out of my way to come to LabCorp. Mistake on my part. I was finally seen an hour after my scheduled appointment.

I was sent to a LabCorp facility to have a paternity test done for a child. It came back saying the child was mine. However, the child's birth records confirmed that it was conceived before I even met the mother. I am aware that your company has a history with screwing things up when it comes to testing, as well as having given false paternity tests results before.

Went to Voorhees, NJ location near Virtua Hospital on 2/17/17. Worst experience ever at a LabCorp location. (My insurance insists on LabCorp) Rude, unprofessional, poor customer relations... and still have not received results. Had to walk out of there without a coat because the gauze popped off as soon as I stood to leave! Staff is in desperate need of training.