Ladbrokes Betting & Gaming
Reviews and Complaints

I recently put on a online bet for Republic of Ireland to place in the finals for euro 2016, I accidentally got the names mixed up and put Northern Ireland instead? So I call up ladbrokes customer service [protected]) within 5mins of making the bet to ask them to change the team as I made a mistake, a lady came on the phone called (Pauline) which works in customer service, rudely said it's your fault, you put on the bet, it's not our fault and then said we're just going around in circles here is there anything else you want? The lady didn't give me a chance to speak always spoke over me, I feel like if been bullied on making a simple mistake as I am dyslexic, I checked on their rules regarding placing a bet and it states on rule (10.3 "once you have placed your bet and you have received confirmation that your bet has been accepted it is too late to cancel the bet UNLESS WE IN OUR ABSOLUTE DISCRETION PROVIDE PERMISSION TO CANCEL OR CHANGE THE BET").

do you think they could have used discretion there?

1 in every 3 visits to the shop in March Cambs I'm unable to put money on my account. The staff are generally defensive to the point of being rude. The shop also closes at least 15 minutes before advertised every evening sometimes up to 45 minutes. Ladbrokes has now lost me as a customer.

I feel these machines should be banned think of the name LAD BROKES THINK ABOUT IT ALSO here are some interesting links lets get them banned they cause misery with people they just robbing people blind in my opinion sign the petition DO this or write to your MP here are the links http://www.stopthefobts.org/ https://you.38degrees.org.uk/petitions/stop-the-fobt-gambling-disease-now http://fairergambling.org/the-story-of-the-man-behind-stop-the-fobts-and-the-campaign-for-fairer-gambling/ https://www.facebook.com/stopthefobts http://www.gamblingwatchuk.org/about-gambling-watch-uk/mission-aims/78-uk-news/93-fobt-machine-gambling-starts-to-get-the-publicity-it-deserves http://www.theguardian.com/uk-news/2015/jan/02/gambling-addiction-fixed-odds-betting-terminals john.whittingdale.[protected]@parliament.uk why not tell john conservatives about these machines they should be banned lets get rid of them altogether

im just sick of knowing that their machines do not pay out the right amount of winnings...example... i played action bank in a fruit machine arcade. i was playing £1 a go and got 15 free spins...i knew that playing a £1 a go i would b having a nice win (a fair win ) and i did, i won £185. over the moon as id put a few bob in but i had a bit of luck . I no the coo ( the only winner is the machine) and most goes back in ( u no) So when im being mugged off so badly my guts churn. Playing action bank in Ladbrooks in Harold Hill, Farnham rd i was playing £1 a go & got 15 spins up & won £7, feeling a bit cheated i continued to play on at £1 a go & i was happy to get 45 spins up... i thought maybe it wood make up for such a poor payout before but no all i won was £85...not to seem ungrateful but the payout difference between the exact same game (same odds surely ?) in 2 different shops is immense . i would appreciate if it could be explained as it happens in all the jackpot games in this LADBROOKS branch...

I had a few bets in my local shop in Botchergate, lost my first 4 bets then placed £20 on a virtual horse. It came in at 11/10 and I thought great. Went to collect my winnings and was informed I did not win as I was 7 seconds too late. So the company took my bet but would not pay out, I did get my £20 wager back. Extremely annoyed I contacted Ladbrokes HO to no avail. They have certainly lost me as a punter never again.

I visited the store on the 2nd December at about 5pm am a regular customer at the shop as I have previously written before about how lovely the staff are unfortunately not on this occasion. I come in around two times a week to but on bets for my elderly dad as he can't make it here himself. I had my son with me in his pram his back wheels of his pram were sitting in the door way the young girl told me I was not aloud my child in there which is understandable but to then make a comment as 'are you leaving him outside' then to make snide comments to the other member of staff is rude and disrespectful i could see his pram from were I was standing but in all fairness I am his mother not her. I have never seen this girl in here before and when she is in there I will be turning round and taking my business else were and it is a real shame as this is industry that a lot of local people use and have a good relationship with all staff. I am really disappointed about this experience and hope the company can keep there staff on there leads maybe next time try a mussel.

my sister and, my self used the slots kingreole and tai flowers and more on the friday wee went back to the shop on saturday 9.00mqachine wee put in there was almost two grand when wee complained the staff agred with us the manger said he had been there three years and never seen jackpot for king reole and could not belive tai flowers never went on to bonus also wee were told if you use your bank card take halfe in cash back and put in the machine your selfwhen trying it it made a big diffrence so asked them to get intouch with head office they said they did it was flashing alert but no repl, ay next day same again no customer care replay so i phoned my self and was told machine are not ladbrokes get staff to phone oners i was not amushed told her i came in to ladbrokes no notice tell us the machines were not theres every body is trying to pass the buck but im raggeing does ladbrokes have no complaint procedures or are they not tained to the size opff that company i cant belive they dont care

I've open an account when i was in UK and after few days in that i can bet on the site, they've frozen my account to verify me.They ask me to send them photo with my ID and my proof of adress.I sent a photo of my ID because I move in Romania, that is my native country and a bank statement and after that I received a email that says:"please be advised that your registered country has been updated from United Kingdom to Romania.Your account is now fully updated and verified.However, your account WILL NOT REMAIN CLOSED as Romania is currently restricted from Ladbrokes".I don't bet from Romania on Ladbrokes, because my account was frozen and i have 387 pounds in my account and Ican't withdraw it.My id on Ladbrokes is kossmynet.

Im a regular at above shop for many years never complain when I Lose etc. Playing gaming machine on roulette and it gave me a voucher for £30 free play. Took voucher to counter and told i needed a grid card to cash it in I had no idea what grid card was so was asked my details name postcode phone etc so that they could generate some kind of number 2 members of staff present one was manager and they hadnt got a clue how to do this like some kind of farce So i took ticket back got on to customer non service and was basically given me run round with the outcome being basically told to go back to shop and they would sort it out for me They couldnt 1st time so I explained I had no intention of using there shop again Didnt seem at all concerned Well thats another customer local corals has gained If staff arnt trained properly and there attitude is its basically your fault especially the manager its a place i no longer wish to use

I went to my local betting office to do my bets in Treharris and the free bet that was in the sun newspaper I was told by one of your employees Christine Anderson that she could not do the free bet because she didn't now how to do it and with a right attitude so I went to put some money on my account card to do bets and she told me she didn't now how to do this I have had no trouble putting money on to my account in other Ladbrokes shops anywhere witch I told her she then shouted at me to go and put the money on in another shop I felt really small in front of other customers in the shop I want something done about this she is very incompetent and should not talk to member of the public in way I have been a Ladbrokes customer for 9 years and have never ever been spoken to in that way

Ladbrokes have constantly been breaching the gaming act and pushing customers from pillar to post they offer promotions but then do not make them available to customers. Inaccurate information is keyed in and given by various staff both on line in chat rooms and especially on customer service line who patronise people they should never dare to patronise and call customers madam regardless of how many times they were told my name is tricia. I went through to management who promised to put things right but was then given a wrong number to contact which went through to cancer research donations line. I have wasted too much time complaining and i have told my whole world family to back me if they love me and shop elsewhere. Lad brokes had no idea who they were messing with the inspectors need to call worldwide listen to all calls made by shop staff in alvaston for grid account holder 5794417 and to ladbrokes customer service ladbrokes gaming and ladbrokes casinos. Also calls of other customers who all get offerred the same things such as 25 free bets per day, loyalty bonuses without having to make deposits and more all stolen by ladbrokes management and staff

Live chat is never available on mobile site.( Try again shorty) is all i ever get when i try to use this service. It takes over a week for them to respond to emails. They really need to drag their customer services into the 20th century I suggest Pony Express would be faster. They are not interested in customers, only their money. I would advise everyone to stay well clear.

I won an in store competition and went away for a few days, when I returned i went to claim my prize but was advised that it expired after 2 days.This is blatantly untrue (it seems that very often if a prize is not claimed the staff will arrange for them or a friend to get it), after several conversations with customer services and the business development team I advised them I would never use Ladbrokes again.Today a guy from the business development team called me and said that as I had
stated the above they had now confirmed the decision not to give me the prize.
They are a company that treats customers with disdain and will never give contact details out.
There are so many options for gambling out there do not use these people.

Date of incident : 11-07-2015
Place of Incident: Ladbrokes, Hight road Leyton.
I am living in Leyton and I live 50m close to labrokes but I like going to William Hill. Today I went to ladbrokes and I will never go there again because when I was betting, this old woman who works there came up to me and asked if I put money in the machine. I said of course I put the money in the machine. Then she said that they are closing even though it was 9:20 PM I told her that Ladbrokes is open till 10 PM.
She started to swear quietly so I could not hear her but I still did. I was there for 7 minutes and a new customer came with a can of energy drink. She didn't ask him to leave nicely, she started to swear at him with words like 'F* **off' and very rude words along those lines because she possibly thought that the can was alcohol and he even showed the woman the drink and it was a energy drink but she didn't care and kept on trying to kick him out. I do not think this is acceptable because she shouldn't be throwing out words like that in front of other customers.

27th May 2015 I deposited £20 and ended up winning £7900.00 in total on video poker, upon requesting withdrawal I received an email stating i needed to print off deposit confirmation forms, sign and scan back in to send back to ladbrokes, i was also asked for proof of address and photographic ID, I had no ID so was linked to the CitizenCard website, I applied for the ID and paid £30 to get it delivered quickly, after it was delivered I scanned the ID in along with my bank card front/back and emailed EVERYTHING they asked for, however i got an email back saying that my ID was unable to be used for proof of identity..this has been going on for 9 days now, i've had to scan things in TWICE because they give the wrong information and it's getting tiresome as they now want ID with a signature on, to my knowledge a passport doesn't have a signature on as they've now asked for a passport, as far as i can see they're just giving me the run around, they're now asking for a birth certificate and i'm pretty sure that doesn't have my signature on either!

I have been ripped off for £10 that I deposited into an account I opened today, I tried to place 2 x £1 ew singles and a £1 ew double and my bet would not get accepted due to the Traders I spoke to someone on the chat line called Joseph P who seemed O.K up until the last part of my enquiry when he then "Abruptly" told me I couldn't get the bet on as this was a decision by the Traders and was out of his control, he then Logged off without answering any more questions, I then phoned one of your support lines and spoke to a guy called Louie, who was also not very helpful. If my stakes were going to be Limited why allow me to open the account in the first place? I will go to the Ladbrokes shop today and Demand my money as you have taken that money from me under false pretences, and I don't see why I should have to wait 3 days to get what is in effect rightfully Mine. you have "Stolen my money" had I known I could not get a simple £1 ew double on. Do you honestly think I would have opened an account with you had I have known that? particularly when as a rule of thumb Ladbrokes are one of the worst bookies for prices the vast majority of the time, on this one occasion you were slightly better on one of the horses by a point, I will email my M.P (Helen Goodman Labour Party) on Sunday and ask what can be done about people being cheated out of money by you being able to take the money first and then discover the problem later, I will also ask why it takes seconds to deposit the money but at least three days to get it returned, I shall also have a word with Helen about those Machines, or as they are better known "Bandits" not dissimilar to the owners of the establishments. by the time you reply to this the matter will hopefully be solved one way or the other

I made two deposits to my Ladbrokes casino account, and accepted the promotional offer which populated my screen. After a couple of hours of playing European Roulette my account balance displayed in game reached £401 from a £100 deposit and upon attempting to cash out I noticed no funds available.

After speaking with a live chat analyst I was told that the terms and conditions state this is as designed, and upon reading them carefully I agree. What I wholeheartedly disagree with is allowing me to use my funds in a game which does not allow me to generate any profit at all, whilst allowing Ladbrokes to make a profit at zero risk.

At the very least, the wagering restriction which is applied when accepting the promotion's t&c's should be displayed alongside the current account balance, or before each spin a warning should be prompted as a reminder that no profit can be made, whilst your hard earned cash may still be lost. Another alternative is that when launching a non-compliant game, only the real money funds should be displayed and the promotional bonus should be withheld.

I will be consulting the gambling commission to discuss whether this is a fair trading strategy or not. I will not make the mistake of using Ladbrokes' services again in future whilst unfair practices are in place, and will ensure that friends, family and any interested media are fully aware of this flaw.

Set up an account to place bet on grand national. Account set up quickly and money received gladly from ladbrokes via PayPal with no issues whatsoever. Won £29.00 and requested withdrawal back into PayPal account same day. Few days later noticed they'd failed to do this. On calling them was told account suspended- I have to send proof of identity, address etc etc as issue with security and paypal account- No answer as to why they allowed account to be set up and why they took the original deposit if there was an issue re security? Certainly not sending physical proof as do not trust ladbrokes will not share my information and identity, have also used PayPal hundreds times to buy online in uk and abroad and to set up accounts etc and not once have been ever been asked to provide physical evidence. Customer service staff - utterly clueless and unhelpful- might have well as listened to a recording. According to them so called 'security dept' will not release funds until physical info received - refused to disclose tel number, email address of security team or have them contact me. What a scam- Is this how ladbrokes makes its money? Wonder how many other people been scammed in this way. Thankfully, we didnt win thousands.

I am putting forward a complaint about the withdrawal request of 2006 pound I made one week ago in Ladbrokes and the status is still pending. It says on their website and I have been into my local branch and they said it should only take up to 48 hours. I overspent knowing I won this money therefore do not have enough now for my rent. I have stated to this several times when I have tried to contact them via email, chat or phone of which I either get cut off, no reply or that they cant be of service. This is ridiculous and I have sent over ten emails with no reply. they were okay to accept my deposit and take it form my account straight away but they cant give me my fairly won money.

Hi there I`ve been playing at ladbrokes for the past 9 years an never had a problem with them. this past 6 weeks I was depositing constantly and not getting no play at all so I sent them an e-mail explaining that I wasn`t getting any play and the nxt I know I went to make another deposit and it said username or password incorrect, I contacted them straight away and they said my account had been suspended, when I questioned why they said I excluded my account. I explained to them I did`nt and the said they cant take the lock of I`eve put £1500 in the past 6 weeks I cant get on now. is there anything I can do about this.