Landmark Properties
Reviews and Complaints

I applied in person to the glen at university in San Bernardino ca back in 2018. I didnt end up moving in because at the time of putting in an application I wasn't aware it was student housing. I never signed a lease, never put down a deposit or any other money for that matter. in 2019 I got a collection account placed on my credit report for a balance of almost $600. each time I dispute the collection it comes back as correct. I have been trying to contact Adam scarbro through phone and email because that is who I am told I need to speak to and have not gotten a hold of him or anyone else for that matter. all the calls go straight to voicemail. no response through email. and the current management company cant help me because they have no records before they took over.

On may 1st we contacted landmark property management company about drug attics in the building and they were stealing packages and they said we dont care we got a notice on June 17th and we were moving out and the ileagly changed the locks never contacted us about any thing. I liked to be paid back for the locks they brok the total amount is 75 dollars and also *** I am going to take legal action against that company

On 12 August our son moved into his apartment at Retreat on Millledge. The refrigerator in his apartment is not working since day one and there were many maintenance requests filled/calls made yet situation is still the same. The landlord doesn't seem to understand, that they are creating the situation, where food contamination and poisoning may present itself. This situation is unendurable and I request the following: 1. Refrigerator fixed/replaced immediately and 2. $400 credit being issued to the account, which will cover the spoiled food

I have been a resident at the Retreat at Illinois (a landmark properties location) in Urbana, Illinois for almost a year and while there has been much to complain about, I'll stick to just one issue. The management has yet to open the pool and it is July 8... Myself as well as many of my friends who are residents have tried to talk to them via email, text, social media and they basically just push it to the side and tell us to stop asking about it. Apparently they were missing a part for the pool filter back in April, but still haven't got it fixed? They're taking advantage of college students and none of us know what to do. Any kind of advice or help would be greatly appreciated. Thanks

I moved into the apartment September 1st and by the third week, had some serious concerns with living there. My roommates were becoming very hostile and beating on the dog they had picked up from the street. It got so uncomfortable that I didn't feel safe living there so I reported it to the complex and left. They agreed via phone and email to move me within 24 hours and then ghosted me for months as I continued to pay rent. I was homeless the entire time. Finally heard from them in the spring only for them to basically tell me that they messed up but it didn't matter anymore as they fired the poor girl who told me that and they couldn't do anything now. They then told me we could negotiate a balance to pay that was lower and get on a payment plan after move out. It's now been 6 weeks and not only have I not heard anything but they blocked my email and cut off my access to make payments on my account. Basically since our last phone call.

I am a resident at the property The Standard at Austin, and the property was just opened a few weeks ago. There have been numerous problems, and the local staff has been of no help. Some of the problems faced by current residents include: - Faulty internet (wired and wireless) - Rat infestation - Unfinished & inaccessible amenity spaces - General build quality concerns - No trashcans around the property, so trash is everywhere - Lack of concern for resident safety, and lack of responsibility for crimes occurring on premises - Apathetic maintenance staff - Lack of accountability on behalf of corporate and local management for fumbled opening - Deadbolts were not installed on outward facing doors, in violation of state law - Oversold parking spaces so people struggle to find parking they paid for There are plenty of other concerns, but it seems as though The Standard is just annoyed by its residents pointing out these problems, and is not interested in finding a mutual solution.

I have emailed this company 4 times regarding issues with my daughter living at their Harrisonburg-James Madison University facility. Despite my four messages, I have yet to receive a reply using two different email addresses. Issues brought up in the email regard: Rent - 2 two years we've paid at the beginning of the month. However, for August we're not allowed to move in until mid month equating in over payment for half a month. Gun Violence - My daughter's unit/her friends were victims of gun violence in the unit next door and many attempts to discuss this with facility management have gone ignored. Maintenance - Maintenance practices are less than desirable allowing maintenance staff (MEN) to walk into a unit of female students without announcement other than a single knock on the door. With no answer, they enter freely. College students go to bed late and upstairs rooms may not hear. College females often wear little clothing. One accusation could cause a huge legal issues

Room that we are paying rent for is not the room we signed the lease for Signed lease for a 3d/3b unit. The unit delivered was an ADA unit and bedroom. Missing counter space in kitchen, cabinets in kitchen and bathroom. The bedroom is missing a lot of square footage due to over size bathroom for a wheel chair. The tub in missing, the shower/bath is all one floor therefore the shower floods the bathroom which poses a safety issue when she showers, she has to have towels rolled up at all times to keep water from going everywhere, and NO TUB for the entire lease. 2 other Bed/bath are much larger with the correct bathroom they signed the lease for. Paying the same rent as the other two but without a cabinet/no tub, floor flooding during every shower, and tiny bedroom. I have emailed the company over 8 times with little response. Never notified of the ADA room until move in day when we showed up. NOT Acceptable. I have the emails and dates and times of phone calls including management. They only offer was a longer shower curtain which is ridiculous because the water is still not being stopped by anything, plus still not providing a tub, cabinet or any rent accommodations.

Landmark will not allow a termination of a lease agreement before the lease agreement commences without penalty. Due to COVID and the uncertainty around returning to normal classes, our son will not be returning this year to Penn State after his second year of university. We notified the housing management firm 60 days prior to the move in date. The landlord has accepted the termination but is levying the termination cost in full with is 6 months of rent. These are unprecedented times and we have been told they are unwilling to negotiate or recognize these COVID times. The landlord, Landmark Property Inc., representative, Jordan Pigott from Georgia, first excuse was, "the fair housing laws prohibit us from negotiating with a single person and would require we negotiate with everyone in a similar situation." I asked why they would not just negotiate with everyone in a similar situation who are out of state and not returning due to COVID. She said we are not student housing. I responded by saying the companies website clearly states you are off campus student housing. Her response to that was they are not affiliated with the school. Their second and seemingly real excuse/ reason, per Jordan Pigott, "because we are unwilling to negotiate any of their leases." I am requesting assistance in this matter as soon as possible.

Landmark has employed a predatory towing company that wrongfully towed my child's car from his OWN driveway in the middle of the night, damaged the car and caused both my husband and my son to each miss a day of class and work to travel to pick it up.When the car was wrongfully towed, we contacted first the on-site management and second Landmark Properties to correct the mistake they had made. It was clearly their responsibility to do so.Landmark refused, offering no assistance at all. They were callous, uncaring and downright contemptuous. This was a problem they created and they did nothing to resolve it. Furthermore, the contractor they employed, Constellation *** in ***, was aggressive, dishonest and incompetent in damaging the car and lying about their policies. Landmark Properties is responsible for the contractors that they hire and the policies they enact. That contractor caused my son a missed day of class, my husband and I each a missed day of work, and several hundred dollars in damage to his car. We expect two things from Landmark:1. Compensation for the damage to his car and the mileage and missed time at work.2. That Landmark no longer employ predatory or dangerous contractors in a complex filled with college students. This is abusive and dangerous.As parents, I believed we had chosen a safe, secure home away from home for our child while attending university. We were sorely mistaken.

The corporate policies for contracts are too rigid. Parking extras and the Coronavirus Pandemic should be a consideration for contract negation. During the Coronavirus Pandemic Universities in the State of GA have been closed. We realize that Landmark Properties are not affiliated with GA TECH, Landmark does however advertise their properties as student housing. Knowing this when a National Emergency (Act of God) occurs then contracts for students who went home to live should be considered when holding those tenants responsible for payment when they are not living there. We asked at least for the parking to be forgiven ($100 monthly) to be forgiven and they would not even budge on that. Landmark properties take advantage of parents who pay these rents most of the time. Landmark Properties are also very poorly run letting their "associates " which are college students do their dirty work for them. We have tried to contact the corporate office or someone in management multiple times and "associates " contact us instead and parrot what the cowardly corporate high end grifters tell them to say. The rent payments are unreasonable to begin with but making people pay rent during this National Emergency is unacceptable. We do not recommend anyone do business with Landmark Properties because they hook you in with safety features and discounts but it's not worth the money. Once you sign a contract they don't respond or take care of anything after that point. Landmark Properties are mismanaged and poorly managed. Shame on them.

I moved my daughter Ariella (a college student) to *** (owned by Landmark Communities) on 2/1/22. Great community for students. However, their internet provider - studenthousingtechnologies.com/support (phone # ***) - has been unresponsive and has not provided replied or provided her with the vital services (internet) so she can do her schoolwork. There are other students (according to my daughter's roommate) at the same apartment that have not received *** since October . I have attempted to take these steps but nothing has improved: 1. called the same published number *** several times since last week. It rings with on one answering and asks you leave a message and "someone will get back to you"2. emailed *** on 2/7/22 and no response 3. submited a ticket to https://studenthousingtechnologies.com/support but once I submit it, I get a "internal server error". What else can student residents do to get *** services turned on; which they are paying for? These are services that are provided for under the leasing agreement that we signed, in the hope that such communities like Landmark Communities (through ***) will ensure services are quickly available for their residents. Instead, student residents are 'referred to' their subcontractors (studenthousingtechnologies), who are are non-responsive and are subjecting students to such difficulties, yet Landmark will be expecting rent each month without taking into account that delays are happening for services that are being paid for.

My daughter has been a resident at *** apartments for the past three years. During those three years we have experienced one debacle after another. It's difficult to imagine how this facility could be run any more poorly. My daughter and her friends have experienced multiple problems with maintenance and other building issues. We have also experienced multiple billing errors over the years. In February 2022, my daughter found a subleaser for her apartment for ***/July 2022. The paperwork, re-assignment fee, etc...were all completed in March. On May 2, 2022, my daughter moved out of her apartment and returned her key. She sent a confirmation e-mail to Standard employee ***. *** did not respond to the e-mail. The new subleaser paid her *** rent months ago. Today, *** 1st, my daughter received a "rent due" notice for the month of ***. I sent several e-mails to the Standard, none of which have been replied to. I also spoke with "***" in the leasing office. I informed him of the issues and he claimed to have "reversed" the charges, however they are still reflected on the ledger. My daughter's other two roommates, who also subleased their apartment, also were erroneously billed for *** rent. It's been almost thirty days since my daughter moved out and we have still not received the return of our initial deposit. According to ***, the Standard's internal "statement of financial move out" has not yet been completed. He told me that it would be another 30 days after that form was completed until my deposit would be returned. This is unacceptable. I have tried to contact the manager, ***, by phone. *** will not answer any of my calls and simply transfers my call to their answering service. All I want is for the ledger to be corrected and the prompt return (which should already have occurred) of my initial deposit.

I moved my daughter *** (a college student) to *** (owned by Landmark Communities) on 3/1/22. Great community for students. Being a freshman *** was paired with two senior roommate and the harassments of a freshman starts. The two senior roommate non-stop picked on *** about everything at the apartment such as; her cookware, food storage, her onsite visitors. *** has a few onsite friends that often visited and welcome her to her independent living. They spent time together and doing homework but everyone leave end of day. Her seniors roommate didn't approved that and file a complaints to leasing office for possible visitors violation. *** was called to the leasing office and the interrogated and manipulated by the leasing office staff starts. The leasing office staff *** told *** that they've multiple complains about her with visitor and the smells of paraphernalia within the units. The staff investigated her phone and pressured her to admits to the complains so they can lower the fines according to ***. Without of any investigate into the complains the office staff imposed a $650 violations fines to ***'s student portal acct. I called and emailed the leasing office staff to further understand of the reported violations and was faced with rude and unprofessional manner of the staff, *** and ***. I asked if I can get contact info of the property's manager and they hang-up the call. I called, emailed the staff multiple times with no response. I submitted a complaints to Landmark's properties seeking resolution without any kind of response from them. I called and emailed to *** corporate contact for *** again with no response. I can't make *** payment without paying $650 fine plus $50 late fee and $10 per days late fee compound.I need help and justice for my daughter! I'm looking to file case with ASOSU.

My complaint lies chiefly with the apartment complex "***" which is owned by Landmark Properties. In the summer of 2021 ,when advertising their newly built complex, the representatives promised potential tenants that all buildings and amenities will be finished upon move-in. This turned out to be untrue.Upon the move in date, there were multiple health, livability, and safety issues in the individual apartments including, but not limited to: mice infestation, stairs dislocating from the walls, rotting food, plumbing issues, exposed wires (many near water sources), holes in walls or floors, and front door locks that do not work. In addition, the majority of the amenities were not yet built. The pool, hot tub, jumbotron, volleyball court, hammocks, *** machine, golf simulation, fire pit, grills, study rooms, and package locker. Parking was also a major issue. Though promised that there would be on-site parking, the Retreat failed to mention that there would not be enough parking spaces for each resident to have one spot. There is absolutely no guest parking which is absurd considering the rural location of the complex. When questioned on this, the Retreat claimed that the County did not approve of more parking spaces. The County came out with a statement that this was a bold-faced lie. The country actually approved of a 1:1 parking space for each resident and an extra amount of spaces for guests. I believe Landmark Properties is intentionally lying to its residents and potential tenants in order to rent parking garages at an additional price.By January, some of the amenities were finally built. However, as of today (2/20/22) there are still many amenities not functioning. The hot tub, grills, and fire pit are not functioning. The staff refuses to share information about when residents may expect development. Landmark properties is committing egregious false advertisements and intentionally lying to residents. I am word count.

On February 18th, 2022, myself and two friends signed a lease at ***. Prior to signing the lease, we were incentivized to sign by way of a guarantee that we are going to be placed in a unit on the 17th floor, unit ***, which comes with an additional premium. a fourth friend, was also given the same guarantee over SMS on April 30th, 2022 as an incentive to sign, and signed the lease a on May 8th. We have the transcripts of the texts from the official *** phone number. On July 11th, 2022, we were sent an email notifying us that we have been placed in unit ***, as per our agreement. However, we were sent another email on July 12th, 2022, saying that we have been moved to a much lower floor, and given unit 803. The reason given for this was that another group had signed a lease citing preference for the same unit in November . Upon explaining to the team, we were given extremely rude replies, such as "The solution is final and will not be considered any further". We were also told that since the notifications were already sent, they could do nothing about it. However, we already received a notification informing us that we were in ***, and received a second notification that our unit was now 803, without any explanation. Not only this, the team acknowledged that we had an agreement in place, but gave reasons such as the person who made the agreement does not work there anymore and the agreement therefore cannot be honored, and by telling my roommate that he signed 8 days after he was guaranteed this, when there was no stipulation of a deadline of any sort. The team has not tried to find a solution and dismissed us, after having used the guarantee as an incentive for us to sign. We have the transcripts of all the messages in the thread to back our claims, whereas the management has not addressed any of them, and if a group had already signed a lease for the unit in November , why did they offer that as an incentive in April 2022?

Personal property damaged from MOLDY APARTMENT (Nine at Rio in Austin) and management refuses to reimburse as promised Apartment unit (The Nine at Rio in Austin, TX 2100 Rio Grande St) had mold since the first day of move-in. A maintenance report was filed immediately yet the staff refused to admit any issues with the apartment and convinced us that it was "the smell of cleaning supplies" throughout the halls and unit. I started to develop a gross cough that only persisted when I was in my room (did not have coughing or breathing issues when I left the building and went anywhere else). Soon after (still in August ), I discovered mold on the bathroom ceiling around the vent. When I notified maintenance of the issue, they sent someone to paint over the mold with the excuse that "it wasn't mold, it was 'paint discoloration' since the apartment unit is 'too cold'" (set at 75 degrees). Once again, I felt like my health and safety was being treated as a joke. A couple days after, I find mold plastered all over my belongings in my drawers/dressers. My personal belongings included belts, clothes, medication, school supplies, etc. I reported the mold issue (once again) to management and maintenance. They did not treat this issue with any clear urgency, considering they took their time (4 days+) sending a maintenance team to check the unit/AC system for issues. They FINALLY acknowledged that there were issues with ventilation/humidity in my unit that caused the mold, and they took WEEKS to fix it. I had to constantly follow up for cabinets to be cleaned, humidifiers to be installed, etc in order to get my apartment to a safe living space. In that entire time period, I was expected to pay rent on time (ie was not reimbursed for any inconveniences). I was promised by management that my damaged property (medicine, clothing items, etc) would be reimbursed, yet the management team only reimbursed me for 'dry cleaning' for clothing items with mold. However, they refuse to reimburse for items that could not be salvaged by the disastrous amount of mold covering them. Much later on, when I followed up with the reimbursement updates, management told me that they would not assume any responsibility and suggested I file an insurance claim instead. However, this was not what was originally discussed and promised. It has been many months since this issue started, and it has yet to be resolved. I have sacrificed my own health, convenience, and sanity to live in a building that couldn't care less about their tenants and their safety. Problem Date: August - Present Apartment: The Nine at Rio in Austin, TX 2100 Rio Grande St Unit Type: 2 bedroom/2 bathroom Payment Amount: $2,518/month for 12 months starting August Payment Method: E-check through resident portal