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1.5 15 Complaints
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Rent2OwnUSA.com Complaints 15

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N
1:52 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Rent2OwnUSA.com I’m complaining about renttoown charge me 49.60 on march 2 went I never was in there page or talk to anyone

I never I greet to any party to take away 49.60 on my card and not know for what it is., I haven’t be in that page or sing any subcrition for that amount of money please need my money and explain why that money was taken with out permission I know the only amount it supposed to be a one time thing $1 dollars for see if a cualificación. Them a I stop clos page

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10:15 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Rent2OwnUSA.com All the above.

For starters, I own two homes, I do not need a rent to own service for any reason. "BUT YET" I have been charged $49.60 several times by this company and I have never personally set up any type of account with them. This has been going on since March 10, 2023... "MY IDENTITY" - Including - DL#, S.S.# PHONE #'s, Home Address, E-mail's, Facebook,Twitter, AOL, Yahoo and Messenger Account(s), My Bank Account Info as well as The Cards attached to it. I've contacted them 3 separate times and they are still getting into my personal account and taking my money for something I never used, would use or would ever need. So how can they continue to get away with this and still be considered a trusted company? Does it not bother anybody that these people are taking food out of our children's mouths? Or wonder many elderly people are going without their medical needs and medicine's because of people not caring about their own man kind? BBB please post this statement. Thank you

Desired outcome: Refund my money please. At the very least, make sure that my name and all my info is entirely removed from the system. And all of my data is credited back to me in writing.

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S
12:25 am EDT

Rent2OwnUSA.com Rent2OwnUSA

I have been trying to unsubscribe for like a year damn near... Every single day they're trying to take 49 dollars out of my account. I even contacted cash app about this... Its beyond ridiculous cause you can't cancel the trial.. This is called theft... I want my money back and I want to be unsubscribed from this so called site.. its a damn scam and yall are stealing people's hard earned money...

Desired outcome: Want my money back and this crap canceled.

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Is Rent2OwnUSA.com Legit?

Rent2OwnUSA.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Rent2OwnUSA.com to be a trustworthy company. Although there's a 13% resolution rate for customer complaints, which deserves attention, Rent2OwnUSA.com is known for their high standards and safety. If you're thinking about dealing with Rent2OwnUSA.com, it's wise to check how they handle complaints.

Rent2ownusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Rent2ownusa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Rent2OwnUSA.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Rent2OwnUSA.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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A
4:59 pm EST

Rent2OwnUSA.com Charged my debt card $49 for absolutely nothing

They stole my card information

Desired outcome: I want my money back

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J
7:04 am EST

Rent2OwnUSA.com Rentals

I was looking for a house with a rent to own option, I paid the trial membership of $1 but got charged twice, never found anything in my area nor did I find an explanation of the options or program it was all vague so it's not worth anything I requested to cancel the membership twice and was still charged for full membership price of $49.95 I want my money returned as soon as possible. This is nothing but a scam a person shouldn't have to pay to find a place to live that has options such as rent 2 own or any other possibilities. Thank you, Janel Haas

Desired outcome: Return my money of $49.95

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Amarilis Lamboy
US
Feb 20, 2021 8:55 am EST

He llamado varias veces para la cancelación y nunca me han devuelto el dinero. Para más nunca me enseñaron la propiedad esto es una estafa pq uno solo paga un dólar y es lo único que autoriza y ellos te cobran $49.99 sin autorización.

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K
11:21 am EST

Rent2OwnUSA.com Cobro sin autorización

Me han cobrado 50.00$ 2 veces un total de 100.00$ que yo ni siquiera autorize así que necesito mi dinero porfavor yo no tengo el dinero suficiente para estar regalando tengo 2 hijos que manter, esta aplicación yo ni será la uso, devuelvan mis 100.00$ porfavor, yo nunca di una autorización para que sacaran dinero de mi tarjeta y mucho menos 50.00 por mes

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12:27 am EDT

Rent2OwnUSA.com rent2ownusa.com

I used my card to pay the $1.00 to look at listing of house for rent to own and it still wont let me look at any houses. Know I had $49.60 taking out of my account that I didn't even know about so I want this cancelled so no more money comes out of my account as this is useless because like I said I still cant view any houses.

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6:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rent2OwnUSA.com Money being took off my card

I was currently looking to rent a place in Lynchburg va when the seller directed me to the rent2own site to set up a appointment to tour the property which I never seen on the site they directed me to my card has now been charged $69 and never heard back from the seller .

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9:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rent2OwnUSA.com Rent to own

This company is a total rip off. I signed up for the $1.00, 7 day trial and within minutes, they took out the $1.00 plus an additional $49.60. Also, within minutes, they called me, I told them to cancel my account, the person calling hung up on me, I then called the number on their website and I got a recording telling me that the office is closed for the July 4th holiday. Go figure!

Frank J. Ries

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1:01 pm EDT

Rent2OwnUSA.com Refund

My name is Lynne Gilcoine $49 was taken off my account I didn't know it was going to be taken off. I cancelled my subscription and I did not allow anyone to take from my account. Please help me out im disabled and live on little moneyRent2own had No right to take or touch my money I'm asking for help and know one out there is helping me

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11:31 am EDT

Rent2OwnUSA.com unauthorized charges

today my husband informed me that rent2ownusa.com took out $49.60 out of his account. we have no idea for what that was taken out we did not rent anything we do not know how they got our credit card # and we would like the money returned as soon as possible i am handicaped and i am /we are living on a month to month budget and we need the money for medizin, food and gas we are retirees in the late 60 so please we need this money .

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Update by lqadyim2
May 02, 2020 6:25 pm EDT

hello i am a 67 year old handycap'd female dying of renal failure and here i have to deal with this mess my husband who is german and does under stand the english langues came to me to day and said someone took out $ 49.60 cents out of is tcu account well it took me a bit to locate the comp.. and a tel # so i call'd the tel # and a woman try'd to sell me a medical necklace i said no she said we do not accept any other things and transfer'd me they again try'd to sell me stuff when i said no they hung up so i call'd back and it was busy so i waited a few min call and call'd back after few min i call;d again and the te# was n ot available so i waited few more min call;d again and i was told they closed at 5.00 hmm here it was only
11 00 am funny where do they do buissnes at ?

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7:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rent2OwnUSA.com about being charged without permission

I was charged 57.04 from a rent2ownusa.com and i have any clue what this is! I have 8 children to take care of! Im on a fixed income! I can NOT afford this and im asking that i be refunded my money! I woke up checking my phone and saw that rhis transaction had took place and ive been trying to get in contact but my email said it was an error and that they would notify me in 48 hours if it failed to go thru! Im in desperate need of answers! I really need the money! Please could i have a refund forbthis unauthorized action? ASAP...

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10:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rent2OwnUSA.com I have been charged by this company a $49 fee 2 months

I received a detailed direct express debit card transaction log for July and August and rent2ownusa has deducted a charge of $49 both for July and August 2019. I have no idea how they received my card number and personal information. I have never been on such a site or even heard of them before seeing this on my activity log. I would like rent2ownusa to refund both months of $49 totaling $ 99! I have tried several times to call the number that I found on internet. It only tries to give you a vacation asking for a fee. After declining the offer I get disconnected. I cannot get intouch with this so say company. Please help.

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Louanna Treadway
US
Aug 02, 2022 10:27 pm EDT

I have been charged $49 and have requested to be unsubscribed but still get charged

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M
Misbebes
Frankfort, US
May 13, 2021 7:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I cant seem to get ahold of anyone to cancel my subscription i would like to cancel please

G
G
Ginny6
Mojave, US
Feb 01, 2021 3:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ive tried to cancel this but keep getting disconected I want this stopped n would like my money refunded

ComplaintsBoard
D
8:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rent2OwnUSA.com didn't send product or nothging

We ordered a laptop computer from there and they never even sent a email saying anything about it. Also they never sent the product. That is a bunch of bull. Someone needs to stop that place.

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jon bova
US
Aug 28, 2009 11:47 am EDT

did they take off 25.00 fee then nothing happen to the bank or get new card? i just sign up n might have to get new bank card or someting

ComplaintsBoard
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7:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Company is leading consumers to believe that they would deliver electronic products for a small monthly rental fee. They ask for initial $25 fee for application and that is all they would do. Company would take initial fee and disappear. Their address is nonexistent.

Read full review of Rent2OwnUSA.com and 11 comments

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Overview of Rent2OwnUSA.com complaint handling

Rent2OwnUSA.com reviews first appeared on Complaints Board on Jun 29, 2009. The latest review I’m complaining about renttoown charge me 49.60 on march 2 went I never was in there page or talk to anyone was posted on Mar 3, 2024. The latest complaint didn't send product or nothging was resolved on Aug 18, 2009. Rent2OwnUSA.com has an average consumer rating of 2 stars from 15 reviews. Rent2OwnUSA.com has resolved 2 complaints.
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  1. Rent2OwnUSA.com Contacts

  2. Rent2OwnUSA.com phone numbers
    +1 (800) 226-3462
    +1 (800) 226-3462
    Click up if you have successfully reached Rent2OwnUSA.com by calling +1 (800) 226-3462 phone number 0 0 users reported that they have successfully reached Rent2OwnUSA.com by calling +1 (800) 226-3462 phone number Click down if you have unsuccessfully reached Rent2OwnUSA.com by calling +1 (800) 226-3462 phone number 0 0 users reported that they have UNsuccessfully reached Rent2OwnUSA.com by calling +1 (800) 226-3462 phone number
  3. Rent2OwnUSA.com emails
  4. Rent2OwnUSA.com address
    3835 E Thousand Oaks Blvd, Ste R-291, Thousand Oaks, California, 91362-3637, United States
  5. Rent2OwnUSA.com social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Rent2OwnUSA.com Category
Rent2OwnUSA.com is ranked 60 among 374 companies in the Residential Rentals category

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