LBC Express
Reviews and Complaints

I've ordered a stuff on lazada. I track the shipping everyday and it says "out of LBC service area" but few months ago, my cousin bought an items also and address it to the same address that i gave and they delivered it. So why does my items cannot be delivered? Madami panaman akong binili at iba iba yung tracking. Please resolve this lbc. This is a waste of time kung pupunta pa ako ng lbc para kunin or i pick up yung items ko ang layo almost 1hr pa na byahe and i bought 6 items with different tracking number. Please resolve this. Sabi contact daw sa official customer care pero di ko naman mahanap

for the management of LBC i am complaining about july 28 2017 transaction with the tracking # 3211**** 36**. delivery date most be july 29 2017. what the hell happen? ni hindi kayo nag reach out sakin (receiver) para malaman kung asaan na ang package namin. try nyo gumamit ng MAPA ng makita nyo address namin tsaka MATA pang hanap di bibig nyo. 3 days na wala pa rin ang package namin for PICK UP na nga eh wala pa rin sa store. ano ba winala nyo na package namin dahil sa katamaran nyo. ayusin nyo ang trabaho nyo di patamad tamad kayo eh.

-Documents and Check to be delivered to Sugar Regulatory Administration with tracking number [protected]

-Shipper: Four Seasons Fruits Corporation
Address: Durian Avenue, Brgy. Apokon, Tagum City
Tel: [protected]

-The documents accepted at Gaisano Grand Mall Tagum last July 25, 2017 but delivered to our consignee only on July 31, 2017.

-We are expecting our documents/ cargo to be delivered 2-3days as advised in the waybill.

Yesterday run going to lbc before closing time and it said that closing was 7pm but it was already close when I was there. It was 6:56pm. They close to early they should close exact time perhaps the employee want to go home early. I was disappointed because I needed a cash to receive but lbc employee did not allow me I was signing the time is not yet 7pm. Still they ignore me. I hope lbc should not do this again to its customer.

July 29, 2017

To the management of LBC,
I am writing this complaints re my LBC boxes pick up last Sat. 7/29/2017 . My name is DAISY MERTZ of Concord CA, USA. I called LBC Concord, CA USA, 2 weeks ago to schedule pick up for my 6 LBC boxes. I was given a pick up schedule of 10AM -12 noon on 7/29/2017. Nida and Tony schedule my appt.

Time has passed and my boxes were not picked up on the scheduled time. So I ended up calling the office at noon but kept ringing
and nobody picks up the phone. Its good I have the phone number of delivery man, so I ended up calling him. He said he is still busy in Dublin and San Ramon. I asked him as to approximate time he will pick up my boxes.
He said 12 till 2 pm., so I wait again. Then time had passed again, no signs of delivery man. Then I tried to call the Concord office but again the phone is ringing and no one picks up the phone. So I ended up calling the 800 number in the Phil. I spoke to supervisor DIN ( mr. Jalahuddin ) ID # 111537, so he can help me . I am so disappointed and frustrated. Why a valued customer like me will be treated like this ? We are the customers giving business to LBC and why treat us like this ?
Perhaps Mr DIN 's email had been read by Concord office, so one staff called me and asked if my LBC boxes are picked up. I answered it was just picked up at 5pm. The delivery man arrived at 340 pm in my place and finished picking up my boxes at 5pm. What a stress on my part ! I had waited for 6 hrs . what a waste of time ! How I wish there should be a communication between the office staff and customer and delivery man if they are behind the schedule. There should be "Team work" and good communication between staff customers. So disappointing! How can I recommend LBC to other customers if your process is bad and not working ? There should be a change/ improvement in the process in your system especially PICK up of LBC boxes . Please reply to me and I hope you will read and make a room for improvement in this kind of issue.
Thank you and have a good day !

Daisy Mertz
Concord, CA USA

Last April 2017 I sent 3 boxes of packages to my family in the Philippines and they received them last 11th of June 2017. The two boxes arrived safely without any damage but the third box was wrecked and totally damaged. All the stuffs inside were broken and soaked in oil. I'm really upset and unsatisfied with this kind of service. I'm hoping that you will do some action regarding what happened to the box that I'm complaining about. I have also attached some photos that will serve as a proof that the package my family have received isn't in a good condition at all.

July 13 pa naisend yung package sa cotabato, na dapat sa catbalogan samar isesend nagkamali ng pagsulat. Tapos almost everyday pinapa update para mafollow up. Hang gang ngayon nasa cotabato parin. Anu ba yan. Ang bagal ng proseso. Ito tracking # [protected]. Pa follow up ulit. Do young ok lang ng oo. Tssss into dapat complete address ng receiver. Brgy.13 diversion road catbalogan city samar. [protected]. Sana ma follow up na. Baja nabubulok name young cup dun. Salamat

Pangatlong beses ko ng reklamo to sa mga empleyado na tamad ng Mindanao avenue across saint james college.
Palitan niyo naman mga tao niyo jan, mga tamad at nagtstsismisan lang lage.
Lalo na pag palawan services, laging offline at cut off dinadahilan..antayin pa nila magalit ang customer bago nila asikasuhin..
Sobrang nakaka disappoint mga empleyado niyo jan. Sa ibang branches ok naman...

Hi, gusto ko lang po i follow up yung shipment ng metro sunnies na may tracking number na [protected] .. The arrival dates was supposed to be July 24-25 .. kaso bakit hanggang ngayon wala pa din po yung items na inorder ko.. kse nung chineck ko siya sa tracking status ng LBC july 24 yung arrival niya sa LBC outlet then yun.. follow -up ko lang po.. isang salamin lang naman po kase yon.. Thanks

The shipper sent my package through Xend last July 22, 2017. Upon checking in Xend Tracker, this is the tracking number when transferred to LBC, [protected], supposed to be for pick-up at an LBC Branch here in my vicinity. I can't seem to track where is it already. It is delaying already my plans for it. It's already 3 days and the service says it door-to-door.

TRACKING #: [protected] . Wala sa ayos talaga serbisyo ng lbc, kaya nga pinalbc at nagbayad nag mahal n charge para mas mabilis ..cavite to manila lang ang 1 day naging 5 days na na paghihintay khit webtalk at email ganon dn useless kc no response at ggastos kapa ng tawag s landline s kkafollow pero wala dn nangyayari..matatapos n nman araw na to n wala n nman nangyari at hindi yan reason n sabihin nyo n lng araw2 n wala ng oras kcya hindi nadeliver kc binabayaran kau ng tama at imbes may importante me n pagamitan ng product...hindi ko na nagamit. Sarap talaga murahin mga taga lbc pag ganito kabagal serbisyo nyo!

Hi, i have package coming from luzon to cebu... I was supposed to pick it up last 22nd of july at LBC j.y square mall lahug cebu city. I specifically instructed my sender to send for pick up because my place seems to be out of your delivery area. Now, since it shows online that it is ready for pick up, i went to LBC j.y square mall last 22nd at 1pm, the teller said that it's not delivered yet on their branch but it should be there around 5pm. So i said, i'll just come back the next day to make sure it's already there. So i came back the next day and to disappointment, it's still not there! They even have the nerve to ask me to call the warehouse at the reclamation to ask about, why not do it themselves since its LBC who failed to deliver my package on time? Still i kept my cool and said i will have someone else pick it up for me because it is such hassle for me coming back n Fort for LBC's incompetent. I live 24km away from the city and transportation is very hard, imagine my time and effort wasted for coming twice to your incompetent branch. So the next day, my bf went back for me with an authorization letter and my ID, guess what, its still not there. I am losing my cool already while writing this letter. I'd like the person responsible for my package fired and deliver the package to your LBC branch right now or i'm bringing this issue to social media and you will have a whole new issue to fix again. Tracking number: [protected]

Greetings yo your good office.!
regarding package [protected]...
the receipient wasn't at home at the time of delivery due to some urgent personal matters he needed to attend to, but had been waiting for your calls.. until now he's with high hopes waiting for the delivery.

His contact details were specified in the form. Hope for your kind understanding and push through with the delivery... for he really needs the package.

We ordered a baby walker and we were expecting it to arrive july 19 - 22, 2017 as it advised on the email. We checked the order status through lazada's site and through lbc tracking order site everyday. However, it said that yesterday, 07, 20, 17 on the lbc tracking site, "your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels."
They didn't even bother to call us at all. We were waiting the whole day at the house. There was absolutely no way no one would receive the delivery let alone pay for it. There was no notification, no call, no text, none whatsoever. What the hell? Can you contact them because this is really inconvenient and a total [censor] for customer service.

Hi there! Good am... Dr. Gangani here...
I dropped off bantay, ilocos sur sa delivery hub. When I was at the hub, yumuko ako at tumulong maghanap ng package ko kasi late na for work so we were rushing. Suddenly a man, I believe, employee din dun wearing lbc shirt suddenly do dirty moves on my [censor]. Wtf! I dont even know him to do like that to me... As in 3 kadyot ginawa niya! Please investigate lbc or else i'll be posting this to social media... Ang bastos ng empleyado niyo... Diko alam name niya pero ang daming nakakita...
Leave me a feedback ng investigation...
You can reach me on this number to hear my sentiments...

Dr. Gangani

I 'am very dissapointed .. its been 3 weeks and until now hnd pa rin nkakarating ang package ko ! nag email na ko sa inyo, nag chat ako sa page nyo pero walang responce ! C'mon LBC whats with you ! My address at contact number ung papadalhan bkit hnd mkarating rating ung package ko !? nag bayad kame ng maayos sana paratingin nio ng maayos ung pinadala nmen ! Or else ibalik nio nlng ung item ko !

Good morning lbc, i'd like to inform you that the item or delivery with a tracking number [protected] has not yet arrived at my house. It's been 2 weeks since the deliver yet it doesn't arrived at my house nor at the near lbcs at my place such as lbc shorthorn or lbc balintawak. I informed the person where I bought my item. She told me that she said that you guys will move it to the lbc balintawak for 1-2days. It's already been 2days yet, my item isn't in lbc balintawak.in fact my item stayed in cubao delivery hub 2 for two weeks. I hope you do something about this. Thank you.

Good Morning,

I am waiting for my order, why haven't you delivered my order #[protected] it arrived in Siquijor on 6 of this month. Where is it now and when can I expect to receive it?

It is a ACE TV that I have ordered on www.lazada.com.ph

I really need my order and keep whaiting for it, also it is on this island of siquijor since the sixth of this month..

I am looking forward to hearing from you soon

Yours Faithfully

I ordered playing cards from lazada for cardistry and magic needs.
I waited for at least 5 days for my package refreshing the page every day just to see if my packaged arrived only to be greeted by a
recipients address is out of LBC's service area.

cp#: [protected]
address: Calimugtong, Galimuyod.Ilocos Sur(couldn't I just pick it up at LBC Candon by any chance)

I file a complaint about my shipment
july 10, 2017 delivery date july 11
I was expecting that it will deliver on 11th
but when I tracked the shipment arrived in bacolod 11th 3am . the whole day I was waiting until 6pm
customer effort:
I called hotline [protected], voce propmt sai stay on the line for 3mins and CsS will assist
it took me 1st 8mins, 2nd attempt 18mins 3rd attemts 15 using my mobile phone and cist me P200 just for waiting then at 6am july 11 I ATTEMPT to xall and I speak to Phoebe or Fem and promised she will coordinate wth bacolod hub . im asking for contact number but she xannot provide . I assume she will take care of it .
I wentvto guadalupe branch where I senr the shipment and request to expedite and if cantvdeliver will pick up to Mayfair Plaza lacson branch. they provide the bacolod hub
I called [protected] 3attempts just ringing
the recepient went to the may fair plaza branch but the shipmentvwas their asking to contact the courier but cannot be contact.
we all very clueless as the shipment need asap. the receient called the hub . and the shipmentvwas their, and they need to pick it at the hub since the courier didnt xall the recepient no communication . -4pm I called hotline and speak to neza and quicckly provided me a feedback . she even callback and informed me that recipient will just get the shipment at the hub as the courier has no chance to deliver on that day
I am filing a complaint for the stress, hassle, inconvenience and delays ...
causes of no_ coordination of your people such a stressful day
Rochelle Reyes
sender