LBC Express
Reviews and Complaints

I tried to go at your LBC Matina Branch here in Davao City Philippines exactly 5:20 pm (checked the time on my phone so I am very sure) but they are saying they are not receiving any clients anymore. But the information at the door (store opens at 8:30 am and closes at 5:30 pm) says otherwise. I get that they want to leave early from work because we have families left at home but denying a client of your service while in fact she/he is there on time is not the kind of service I'm expecting. I am very disappointed by your personnels. They are not even courteous and very snobbish.

I use Lbc express as my courier in my Online Business .. I shipp my Parcel July 7 2019 they said they cannot locate the address.. thats why i message them again to re-delivery my parcel.. i always follow up my parcel but until now my parcel is not delivered yet.. they always seen me in there facebook page.. now i dont where is my parcel.. please help me

I have already waited for 11 days. And the date said for release was on the 10th. And up until now I still can't track it. So what the hell's going on. I want to know where my parcel and my belongings from you people.
All I want is the dam parcel. So fix it my tracking # is 173072742939.
And deliver that as soon as possible.
Even I'm growing impatient waiting and waiting, so plz hurry up and get it all sorted out. TODAY I WANT TO SEE RESULTS TODAY.

May binili akong printer na mabigat at medyo malaki. Ang net weight ay 11kg, ang gross weight ay 13kg (+box and packaging). Ang ginawa ng LBC system, sa halip na gross weight na 13kg ang computation, size ng box ang naging basehan. Naging 20 kg ang equivalent ng kailangang bayaran. Masyadong malaki ang adjustment. Bakit size ng box ang basehan? Una, ang sabi ay Php195 per kilo (ang mahal!) Then box size ang basehan. Bakit pa kinikilo kung box size pala ang basehan?

July 11, 2019/[protected]

I would like to report your delivery man in City of San Fernando, Pampanga.
My friend deposited (documents only) it on July 8, 2019 but upon follow up her and to LBC, They said it was delivered already but I haven't received the documents yet.
This happened twice already. I hope you check on this bec. I worked in a very known company in the Philippines and our documents were important to us to deliver on time. Please check all your delivery man if they work base on your policy in LBC.
If it happened again, I will change our courier.

Please have an action on this.

LBC express in Singapore is the worst courier service! When I went to Lucky Plaza to arrange, I wrote on the form that I would like to take the extra large box to be delivered to my home address. I also had the receipt with the correct order. I was so dissapointed to find out that they delivered Small and the guy who processed it at the shop put a wrong size in their system. To think that I was the only customer at that time.I've tried calling 68364788 multiple times but apparently they dont bother to pick up calls! Also called philippines customer hotline and manage to spoke to someone. They say someone from singapore will contact me but no one follow up! I also message this number 91263446. Finally someone replied but keep on pushing the I ordered S. I showed the receipt as a proof but never replied me and never pick up my regular calls and even whatsapp. Seriously your service is the worst of all. It clearly shows how careless and inefficient your staff! Very poor customer service!

Hi, I hope you have a wonderful day.
I just want to express how devastated and traumatised I am with your horrible and extremely poor and sad service. Why do your employee let me unscrew all the toys that I am supposed to send when in fact it came from overseas that passes the international scanner.
I felt humiliated and harassed. I asked if they have screw driver to do it then but they told me that its my problem already. My goodness. Why do you employ employees who are rude and without customer service. It is beyond poor. This is the first time I ever experienced something like this in my life. I want that employee to be reprimanded or be fired. This should not be tolerated. If this will not be addressed, this will go out open in the social media.
I asked also what should be preferred whether through pick up or delivery but they are so cold. They told me it is for pick up. I asked them if the pick up outlet is near the address I gave them but they told me that the address is not showing up on their system so they don't know. Imagine the stress and humiliation I ever received from you guys. I spend money to buy a screw driver for this. I need some action regarding this. The name of the employee is Gian Lenoa. This happened in LBC EXPRESS INC located at 682 C. M. Recto Cor. Wuezon city Blvd, Manila

Hi LBC, please kindly help me to follow up my parcel in LIPA BATANGAS TEAM. Received in CARRIEDO Branch last JUNE 21 and Forwarded in LIPA BATANGAS TEAM last JUNE 26 but until now the update in the tracking locator is still in LIPA BATANGAS TEAM. Please be responsible in doing your job as we have trusted our parcels in your hand. We comply in the price that you have given so that it will be delivered DOOR to DOOR. I dont care if you LBC having a problem in manpower in LIPA BATANGAS TEAM. If you cannot comply and do your job please stop accepting request deliveries.

Good day!

This is to inform you that ive called twice and texted twice to your delivery man right after he texted me that he will be delivering my order. But this delivery man havent answered my call and text. And then, replied me in a few minutes "hnu ine? ngan din ka nga address? Please teach your delivery man how to interact with customers. Hindi manlang mag greet ng good morning. Maraming bastos mag salita! hindi lang isang beses ito nangyari maraming beses na! Pati mga counter sa store niyo mga wala ding manner ang iba. Nakakapuno na kasi mga ugali ng mga empleyado niyo parang walang training kung pano mag approach ng tama sa customer. This is number #[protected] of your delivery man. Tacloban Branch. E try niyong gumamit ng ibang phone number tapos tingnan niyo kung pano sumagot yang delivery man niyo. I hope you put appropriate action on this matter. Thank you.

Ang address ko sa parcel ay "ANGELS BURGER COMMISARY, #586 AURORA CRUZ ST. SITIO PROPER, SAN RAFAEL, TARLAC CITY". mali yung house number, dapat 596. Pero nakaindicate naman "ANGELS BURGER COMMISSARY", understood na yun kasi isa lang naman commissary dito at bakit hindi ako tinawagan ng LBC para magconfirm? Meron naman nakalagay na contact number ko. At wala din ako authorized representative na nilagay dun, pero diniliver niyo parin sa maling address. Sana hindi niyo nalang diniliver, binalik nyo nalang sa outlet niyo dito sa tarlac para pick-up ko nalang kung hindi kayo sure sa address, para hindi ko na hinahabol habol yung nakareceived.

It was shipped last june 27 2019 under tracking number [protected]. Upon checking the status online, they have tried to deliver it last july 3 2019 but no ine is around to received it. We have waited for the following day for the delivery and yet no one is contacting me. They should at least called me on the number provided. I havent received my item right now. Please i need the item asap.

good day its been a month since my wife came to capas lbc to ask for your service to deliver the package to my friend in sucat. but sad to here when i track the package they deliver it on june 7 2019 but the didnt locate the receiver and they didnt call the reciever. my friend call the lbc main office in makati to ask about what happen the customer service said like this its the courier have a problem not our if you want you can get it in the warehouse! this how you train your employee? my wife pay for the delivery house to house not to pick up in brance or what so ever? then the courier deliver again on june 12 2019. why shoul they deliver it after 5days? i know that lbc is a big company and a lot of customer but we have also need the items that entrusted to your company. its been 10 days when i subbmit a complain about this. lbc capas call my wife and said that they will return the item last thursday but no items came! im dissapointed about this! they need us to pay for another shipment fee. its your courier fault not mine. if they do there duty properly no complain will be subbmited. i am not receiving any responds to your side hope you will do any actions about this

Hi LBC,

This is a formal compliant against LBC Sapang Palay Branch. I've went earlier twice ( early morning and this afternoon)in this branch to follow up my package delivery that should delivered yesterday. The staffs is not accommodating to the customer to answer where my package is. They said it's already in their delivery staff who went to deliver package earlier this morning but until now there is no delivery of my package.

Please take action on this . This is the second time my package is delayed because of the neglegence of the staffs of this branch.

Thank you very,

Dante Monsada

I just want to inform and at the same time complain about the cargo being shippes last Monday July 1, 2019 which i did not receive until this very moment, Phalaenopsis orchids in particular. It was being declared that the cargo contain such thing which we all onow were perishable.
Upon tracking the said cargo i found out that it was bei g delivered to Tagbilaran City instead of the address being stated. From Tagbilaran it was again being forwarded back to the Central H. Until now the cargo was still underway...3

Hindi po ako magco-complain, , , ibig ko lang po please mag ask po ng big favor po na bigyan nu naman po ng konting attention po yung 3 boxes ko para po maexpedite delivery po please po..., , , ang tracking number po ay [protected], [protected], [protected], , , , nakikiusap po ako please since dumating na po july 4th at 8:30 am sa La Union warehouse po ninyo..., , , pls

Hi!
I called yesterday morning april 3, 2019 to get my remittance. I ask if the remittance is availble. They told me that I should come to their branch. When I came to their branch and asked for the amount, they say that the amount that I will be getting should call in advance to accommodate. Now, this afternoon april 4, 2019, I called to reserve the amount that I will be getting. I came to the branch a little past 6:00 pm and accommodated. After checking the record, they cannot give the amount because it wasnt on the system! I called twice. Its so dissapointing and time consuming to go to the branch just to get nothing!

Hindi naiingatan ang mga packages. Tuwing narereceive ng mga client ay yupi ang mga box. Lalo na kapag RTO na, hindi man lang kami ninonotify na hindi pa napipick-up ng client ang packages bigla na lang ibabalik o RTO. Ang masama pa, sira sira na yung product at hindi na maibebenta pa sa iba. Ang mga rider hindi maayos maghanap ng address. Binabalik sa amin kahit sasabihin ng client na wala namang dumadating na delievery sa kanila at reason is wala daw receiver. Kahit hindi maideliver ang parcel bayad ang LBC. Yung mga bank deposits sa COD halos isang buwan bago ma-withdraw.

Ma'am/sir,
This is to asked for your prompt action regarding the package i send on your branch. According to your tracking file, the box arrived already at your delivery hub and to be delivered this day.. My client waited for it the whole day but no one deliver it and she is so furious now. Please she really needs that package by tomorrow.
Attached here is an screen shot from your tracking report. Thank you very much and i hope this be resolve at once..

Hi LBC! I sent a package last May 2, 2019 at SM Mega Center Cabanatuan LBC Branch.
This July 2, 2019 the recipient informed us that the package didn't arrive to them. So, I checked the LBC Tracking. Below is the status of the package:

June 17, 2019 Forwarded to HANGAR-DISPOSED FROM PENDING-HANGAR EXCHANGE.
May 16, 2019 Arrived at INTERNAL MAIL - PENDING.
May 16, 2019 Arrived at INTERNAL MAIL DISPATCH.
May 15, 2019 Shipment is with a concern. Please get in touch with us through our official customer care channels.
May 15, 2019 Ready for delivery. Please expect delivery within the day.
May 14, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 14, 2019 Ready for delivery. Please expect delivery within the day.
May 13, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 13, 2019 Ready for delivery. Please expect delivery within the day.
May 11, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 11, 2019 Ready for delivery. Please expect delivery within the day.
May 10, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 10, 2019 Ready for delivery. Please expect delivery within the day.
May 09, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 09, 2019 Ready for delivery. Please expect delivery within the day.
May 08, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 08, 2019 Ready for delivery. Please expect delivery within the day.
May 07, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 07, 2019 Ready for delivery. Please expect delivery within the day.
May 06, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 06, 2019 Ready for delivery. Please expect delivery within the day.
May 04, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 04, 2019 Ready for delivery. Please expect delivery within the day.
May 03, 2019 We tried to deliver your shipment but recipient refused to accept. Please get in touch with us through our official customer care channels.
May 03, 2019 Ready for delivery. Please expect delivery within the day.
May 03, 2019 Arrived at SAN JUAN-MANDALUYONG DELIVERY TEAM.
May 03, 2019 Forwarded to SAN JUAN-MANDALUYONG DELIVERY TEAM.
May 03, 2019 Arrived at VISAYAS AREA.
May 02, 2019 Accepted at ACCEPTED AT : MEGA CENTER MALL.

No information was given to us that the package was not received by the recipient.
Also, the recipient said that they don't refuse deliveries contradicting the status given by the tracking last May 3, 2019 that it was refused by the recipient.
I went to the LBC branch where I sent the package and they told me that it was disposed already due to none claiming within a month. That package contains ORIGINAL documents which are very IMPORTANT to us. You should have given us an update about this matter so that we can reply to you immediate but no one gave us the information that it was not received. So, how can we retrieve that important document?
You should have returned it to us instead of disposing it without our approval.
Is there a policy about that disposal? May we have a copy of the written policy about disposing a package without informing the sender about it.
Please provide an answer about this matter. You can contact us at +[protected]
Hoping to hear from you as soon as possible.

Thank you.

Using this service is very hassle..Hndi bagay ang quotation na LBC HARI NG PADALA.Until now di pa rin dumarating ung pinadala ko item. jun 22 pinadala, til now hndi dumating.ni hndi nila kinokontak ung receiver, ni hindi nila magawan ng paraan kung anu best action ung iaaply nila para masatisfy customer nila.sbi nila close house.2nd sbi nila out for delivery, 3rd sbi nila monitor util tue july 2 soowss..wala dumating.lumipat nlng kau ng iba dahil di naman nila kaya ideliver ung mga pdala.bukod sa hassle mahal.nasisira ako sa client ko