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CB Telecommunications Lebara Incoming calls from Lyca
Lebara

Lebara review: Incoming calls from Lyca

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Author of the review
9:17 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ported into Lebara on 6 Nov 2023 from Lyca. Since then, incoming calls from Lyca network does not reach me. Tested via friends to understand incoming calls from Vodafone, BT, EE, Lebara are working fine.

Raising complaints since then with Lebara customer service almost daily & get a confident response - Issue will be resolved in 24 hours time.

They took 3 weeks to accept it was a porting issue. Sent a replacement SIM, made me reset my phone & network umpteen number of times - hard luck - nothing resolved the issue.

Crisp information of issue, please refer below for the complaint numbers given by your customer services team.

CAS-1573873-H5L3B7

CAS-1581328-P7C0R6

20-Dec-2023

==========

The customer care easily washing their hands - issue is with Lyca which Lebara team cannot resolve.

Update 05-Jan-2024

================

It has been 2 months with no change. Lyca-EE, Lebara-Vodafone : They all are minding their own business.

Complaint Ref : CAS-1677460-L6N5L7

Update 10-Jan-2024

================

On 10-Jan-2024 had to raise new complain CAS-1696478-D9G4H3 as previous one they wish to close without any resolution, but they think it is resolved.

Wastage of time for both sides. Incompetent people.

Customers - beware - you are at the mercy of fate !

Claimed loss: Incoming calls from family, new jobs.

Desired outcome: Resolve incoming call issue.

Confidential Information Hidden: This section contains confidential information visible to verified Lebara representatives only. If you are affiliated with Lebara, please claim your business to access these details.

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  1. Lebara Contacts

  2. Lebara phone numbers
    5588
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    100%
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    United Kingdom
    126 122
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    Australia
    1200
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    100%
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    Netherlands
    1755
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    Saudi Arabia
    2222
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    Spain
    +44 207 031 0791
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    United Kingdom
    +61 286 226 500
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    100%
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    Australia
    +45 50 101 010
    +45 50 101 010
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    Denmark
    +33 172 282 323
    +33 172 282 323
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    France
    +49 180 653 2272
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    Germany
    +31 619 001 200
    +31 619 001 200
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    Netherlands
    +966 576 001 755
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    Saudi Arabia
    +34 912 769 175
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    Spain
    More phone numbers
  3. Lebara emails
  4. Lebara address
    The White Chapel Building,10 Whitechapel High Street, London, England, Greater London, E18DX, United Kingdom
  5. Lebara social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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