Levi Strauss & Co.
Reviews and Complaints

I have been wearing levi's jeans for more than 30 years, however lately, and its not that my body has changed a great deal (because it hasn't) the seam in the crotch has torn in the last 7 pair of 501's. Please see attached photo. This is exponentially frustrating for me due to the fact that I prefer my jeans once they have become faded and "broke in", but by the time that they are at the stage of ultimate comfort, there is a hole in the crotch rendering them unwearable!

Over the last 2 years we have bought approximately 20 pair of 501s. After just a few washings they tear on the right front close to zipper and crotch. This is getting to costly and time consuming to continue. My husband's boss has stopped buying levis because he was having the same problem. These have been purchased at jc penneys, bealls and belks and in sizes 32/30, 33/30, 35/30 and the size he is in now 34/30, so it is not just one size or place of purchase. Whatever the problem needs to be investigated and corrected! He prefers levis but we will not continue to waste our money any longer on something that is obviously bad material. We really hope you will find and correct the problem! Thank you.

I have been a faithful levi customer since the late 70s. 501s when I was younger (shrink to fit). As I got older and noticed a torque problem with the 501s I decided to try several other models and found the 514 and very elusive 517 fit perfect although the lengths are not created equal (I guess measuring tapes and inches very by country of manufacture). Here's the problems: a couple years ago you started putting a foot long tag inside next to the front right pocket. As you tuck your shirt in and pull your hand out, the tag comes out. If you don't notice it, you will look like a slob. The 501s have or had a serious torque problem in the legs (usually only one leg). The outside seam would torque to the middle of your knee. Looked really bad and very uncomfortable. 5 days ago, I bought a pair of 514s from khols. I bought the same size as my last 10 pairs so did not bother to try them on. I got home, tried them on and the waist was about 1 inch bigger and the length about 3 inches longer (no kidding!). I thought you went back to shrink to fit so I washed them but did not help. The tag was 34x30. I took them back and figured I just got one that slipped by qa. Every single pair in every color had the same problem. Guess what? There is no shorter length. 30 is it. I even tried the 541s and they had the same problems I am very disappointed. What happened to your quality and name? Why does nobody notice? Does your team even wear levi's? I spent over an hour of my time trying to be a loyal customer. I received a refund and bought a pair of rockin republic jeans. I guess I have to spend my money elsewhere. Good luck in this very competitive field of denim. You appear to have lost your way. Let me know if you would like to her my ideas to fix this because somebody is obviously out of touch with your loyal customers. By the way - about 4 years ago I was in macys and one of your levi reps was there. I shared my concerns of the foot long tag, the variable length (at that time an inch either direction) and the leg torque. You had 4 years to act on the concerns of the people who pay your salary. Sad to see a great american (at one time) company fall so short of the greatness and quality it once had.

Look guys. The pants with the problems had 7 belt loops. 2 of them on the middle of the back were placed so that the bottom of each of the loops was sewn into the fabric where it was a single layer. There was nothing for it to hold to so they ripped out. They were just in the wrong place. The newer ones have only 5 loops, and the ones that remain are placed where the bottoms of the loops are sewn into a double layer of fabric. That seems to fix the problem. So the solution to the problem for levi's was for them to eliminate the loops that rip out. American ingenuity triumphs again! Just buy the ones with 5 belt loops-not 7! Otherwise good pants!

Good afternoon

I write in the hope you may be able to assist, orpoint me in the right direction.

I purchased a pair of levis 751 stretch jeans for a christmas present for my husband. My husband was really pleased with them and they fitted perfectly.in total he has only worn these jeans around 8/9 times and we noticed recently that the material at the side of the back pocket had all ripped/freyed making these jeans now unwearable! Levis jeans are usually known for them being very heard wearing, so what has happened?

I have contacted where I purchased them from, they are not being much help. My husband is very upset and so am i.

I have tried emailing on the levis website but it isn't working... I have also asked for contact on facebook but no response as yet.

I have 2 photos of the fault but it wont upload on here... I will gladly return these faulty jeans to levis and would accept a replacement

I am hoping levis can do something about this and contact me back quickly with a satisfactory resolve

Thankyou

Hello - my husband has been wearing levi jeans it seems forever. However, the jean's that I purchased for him through this past year are absolutely horrible. I won't let him wear them if he's going out, only around the house. All the pockets on every pair have frayed to the point that they are white threads showing. Also, the belt loops have come apart from the jeans and i've actually had the tailor fix them at a cost of $12 per loop. I've actually returned some of them to the store I purchased them because of that and they did replace two pairs for me and I know I can't keep doing that. I am attaching a picture of them to show you how frayed they are. My husband is 76 years old so he is definitely not doing anything to them to create this problem. This never has happened in the past with levi products. I hate to have to switch to another brand because he always wore levi's, but, they are not cheap and I don't buy them at an outlet store, I paid full price for them and sometimes I can get them on sale but being seniors this is something that we can no longer keep purchasing due to the quality of the product and I feel bad for my husband for this. As you can see in the picture; every pocket is frayed, I don't think you'd want to wear them frayed, especially at his age; he'd like to think he still look cool wearing levi's. Hope to hear from you soon. Thank you. My name is jean and my email address is [protected]@aol.com

I purchased two pair of levi 550 jeans @ kohl's approximately three weeks ago. The first time I wore them, one of the back belt loops tore loose on each, tearing the fabric underneath (which I sewed back in place), after the first washing, I noticed that one pair began to tear @ the back pocket. The fabric appears to be very weak & prone to tearing with minimal stress.

This was the first time I had purchased levis in several years & I was shocked at the poor quality of jeans compared to the "cheap" jeans I had purchased in the past few years. I have reached a stage in my life where I can spend money for better quality goods - these do not seem to fit the bill.

I would appreciate a rebate or replacement with hopefully better quality jeans. The size of 550's I purchased was w 40, l 32.

Stephen wagner
[protected]@gmail.com

I bought four pairs of jeans from macy's in indianapolis all 569 style all the same size. One pair was 3 inches too short after contacting the customer service department I was instructed to ship the jeans in question to california for them to check for defects. I mailed the jeans for 11 dollars after a few weeks I received my replacement jeans and they were right however after receiving them I called back and asked for the money I spent on shipping to be reimbursed after some run around the supervisor finally agreed to pay for the shipping cost and told me i'd be receiving a check in the mail. Well its been months ago and gee whiz the check has never came. I understand that sometimes things happen during the manufacturing process but I think it should be right. Also I am not a fan of being lied to just to get passified. Levis seems like a classless company to deal with even though I do prefer there jeans. Well now it's time to get more and I think I will be looking for a new brand

It a costomer from china. I brought a jacket form the us levis online store on feb and finally got it at the end of mar via an overseas forward company. One of my complaint is that before my package arrived the forward company, the levis started its 30% off policy! I got insane! But more unfortunetly, one month later I got my package and found that the jacket has a huge color difference! It is not the same color I saw on their online store! Then I sent an emails to them for finding solutions but they just called me return it and would pay my shippment fees only in us. It costed me more than 200rmb (nearly $34) in internetional delivery and the tax. How could I spend the same price to return it?!?!?! I am so disappointed about my first experience shopping internetionally. So sad...

Bought 6 pairs of levi jeans 501 last year. The first pair shredded after the first wash the second and third pair went after about the 5th wash, the forth pair shredded yesterday 16/03/2015. My husband has worn levi's for many years and I must agree the quality of fabric is of a lesser quality especially when you compare with older levi's. One of the jeans which I discarded unfortunately shredded in the crotch and pocket area.in an attempt to get some sort of wear out of the jeans we took it to a seamstress and this is the best they could do but the salvage is also shredding. We to did not keep the purchase slips for the jeans. We tried to make a plan as it took us months of looking to get the length in the 501 as my husband is 193, very disappointed especially because my husband insists on only wearing levi's 501. I will be impress if I do receive a reply as my other attempt at communication seems to have fallen of deaf ears. South african levi supporter : (

I bought a pair of mid rise ankle skinny jeans at kohls and I loved them, because they were slightly stretchy. I am a preschool teacher, so I am always on the floor, bending over, squatting down, etc., so these jeans were wonderfully comfortable. I take good care of my jeans and only wash them on cold once a week and hang them to dry, so I was terribly upset when I noticed a thinning worn patch on the inner thighs. So, I went and bought a brand new pair just like them. Now the same thing has happened. It's ridiculous! I have worn levi jeans since I was in middle school and I am 46 years old. It makes me very sad to see an american icon in the clothing industry reduce it's quality like this. I bought a pair of wranglers years ago and never had this happen.

I have been wearing levi's for 45 years. The last 2 pair of 569 jeans I bought, the zipper has broken in both pairs within the past 2 weeks. These jeans were less than 2 months old. Purchased at jcp, never had a problem before. Quality apparently has gone way down. For the price, I always felt levi's were the best value and, in the past, my jeans have lasted years. This is unacceptable.

I bought these levis from a the levis store in barbados. So returning them there won’t work…i’m attaching pictures of the jeans and the receipt.
My jeans are breaking out in holes and torn after one week, two pairs of jeans! Are you guys experiencing problems with quality issues?
I’ve worn levis jeans for years and never had this issues!
Please help!

Purchased levi shorts from levis shop in milton keynes central shopping centre. Washed in cold water on delicate cycle with only white clothes as directed on the label. The dye has run from the label with red/orange dye all over the shorts., how can this be resolved? I also believed levis was a quality brand.

I bought (2) pairs of levi's 559 jeans for $65usd each, and both pairs shredded at the knee on the first wearing. I have been in construction for 22 years, when I started, you always wore levi jeans because they were the strongest. For the last 5 years I have not seen a single person wearing levi's on a job site because they are junk. I normally wear levi's when I am not working, but that will now change as well. Tried to complain on their website, but they don't have an option for this. Looks like their logo of (2) mules having a tug-o-war with the jeans to (2) turtles having a tug-o-war. My money would still be on the turtles.

I have bought a pair of 511 commuter denim jeans 4 months ago, december 2013 and now it is starting to pill internally! Areas located are the underside of the legs, namely the thigh, behind the kneecaps and areas around the calf.
The jeans is designed for commuting and I would expect minimal discomfort and better durability. The formation of pills around the thigh area compromises the integrity of the jeans and the comfort of the user. Highly uncomfortable when worn.
I have never cycled in this jeans and pilling is already an issue not to mention with only 3 months of use. Not to mention the higher price it commanded. On closer inspection, I have also observed defective stitching of the threads around your brand label.
This not only shows your poor material quality but also poor workmanship and quality control.
Utterly disappointed in the quality of the product and the confidence in the brand that is levi's.

On 01 april 2012 I have bought a pair of levi’s jeans (model 751) in a branch shop in poland (wrocław). After just a few months of normal wearing, the trousers got torn in the crotch. I gave the article to complaint, but unfortunately it has been rejected. The reason of rejection was "the result of the defect is not the fault material, it was generated as a result of the use by the customer (material usage)". Please explain to me, why should I be responsible for the poor quality of the materials used? When buying expensive, branded jeans from a known producer as levi’s, I would rather expect quite a few years of durability than just few months. If I did not care for the long-term usage of the goods, I would have bought any cheaper pants in a network store, or at the market nearby.
As a loyal and old customer of levis company, I am extremely disappointed not only with the recent quality of your products, but also with the customer service that your company allows itself. As far as i’m aware the product warranty (at least in poland) covers 2 years of usage. Thus only one year passed since I bought the 751 levi’s jeans (and I have worn them for not more than 7 months).

I've been a devout wearer of levi 501 jeans for 30+ years. I purchased a pair of 501's from jc penny inc. Washed em 2 times the seam came loose along the belt area above the right pocket.. I'll never spend $32 on a pair a jeans ever again. If clothing is now a disposable product why can't they sell em for $3-$5 a pair. I've had much better luck with the $12 pair of jeans as of late. To bad because I really like the fit of 501 jeans. Oh well never will I purchase another pair.