LG Electronics
Reviews and Complaints

DVD Player Model DV8721P the Every CD gets stuk while same CD works in other plyers ok

We purchased this product and had to send it back for service as it would not read dvd's -- now a year or so later it is doing the same thing and is out of warranty -- worst $300.00 ever spent -- very disappointed in LG and will now look to other manufacturers for replacing our electronics-- thought LG was a good product but found out different

I just bought a DVD writer from LG and it was working beautifully, in college one of my friends had a LG writer and it stood him in good steed for 4 years, so on that premise i bought the writer, but 2 months into using it it started giving me trouble, i cannot get the damn thing to write a DVD now, it just does not work, i am so frustrated and i don't think i will ever use LG again, infact i just bought a godrej AC, works a lot better than an LG one ever would!

Dear LG Care,

I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:[protected].Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center

LG products are terrible and their customer service is worse. My son's cell phone has broken 3 times in the last 11 months; every time we have to send it in, he loses all his contacts, etc. The last time, they refused to fix it! It's still within the warranty timeframe.
NEVER buy LG!

LG RC199H DVD/VHS Combo a BAD unit. Quit working in 6 months. Drive door won't close with or without DVD making the whole unit useless! NEVER buy LG!

We purchased an LG Plasma TV and after a year the screen cracked on the inside. They do offer a 2 yr in home warranty on the item, but only if you have the original reciept. Who keeps the receipt for over a year when it was paid for with cash? I registered the product after purchase, on the LG website, and that doesn't matter at all. They told me point blank without a receipt it's your baby, sorry. This has to be the worst customer service and warranty requirements I have ever seen. What's the point in registering your Products if it doesn't matter anyways? Stay clear of LG Products unless you want a headache and broken equipment!

I agree with many posters above!..LG dvd players are junk!, I got mine in Dec 2006 and now I'm having major playing problems with it just like another poster said, it won't load certain dvds at certain times!..saying no disc in player!, or 'can't read disc!'..STAY AWAY FROM LG PRODUCTS!.

Worst company to work with, bad work culture, customer handling and product.Will advice all Indians to say no to LG

LG Products SUCK! I bought a HDD DVD recorder and it packed in after a couple of months. It was fixed but packed in again a few weeks later. It was fixed four more times and packed in within a day or two. It was clearly a LEMON but they wouldn't replace it. The repair shop told me that LG's policy is that they just keep repairing things until they run out of warranty and then basically tell you to get lost.
I'll never buy an LG product again and nor will many of my friends after they saw what I went through.
Expensive rubbish is dead right!

Hello,

I have a problem with these microwave but I will try to fix it. I need the manual but these is an old microwave and I can not find this by internet. Could you help me with the manual please?

Thank you,
Gisella

company is not supported with the spares for their models
i got a micro wave model No MG-605AP and the problem is of membrain, company is not supporting as well responding for the same, lodge the complaint 15 days back.
Company man simply say model is old.

Hi,

I purchased one LG TV on Oct, 15, 2006 I registered complaint : 4250 1565 on April,23, 2007

Problem is:

1. No one is attending this TV inspite of about 10 calls.
2. If I ring Toll free no : [protected] they give me some more numbers such as 5202988, [protected], [protected]. I rang to these numbers several times, but it was no use.

IS THIS THE AFTER SALES SERVICE PROVIDED TO CUSTOMERS?

Bought a LG fridge 3 years ago and it’s already garbage, lost about $300 in grocery’s in the feeezer as it stopped cooling and everything went bad. Technician said it’s not even worth fixing. Wasted $2400 on a piece of garbage fridge. DO NOT BUY LG FRIDGE.

Here is my case and escalation case

vcn2310 1607 2743_01

cnn231019060943

My refrig stopped working 10/4, tech came out 10/18 and 10/24 and still not working.

i am a recent victim of some things that an emplyee has done too me and i dont feel the people around him are safe if he gets mad at work

Pl see attachment eamage and

As per serial no and bar code

Pl provide duplicate bill

Please include singtel and starhub tv go apps in your tv apps. Android tv have but LG don't have. Very useful apps, many customers are aspecting this apps as it is very important.

Electric current is in fridge handle when ever i touch

Our washing machine is not working.

When we use it ,it get stuck.

Please fix it

Fridge and freezer out on 27 of February. Under warranty and lg cannot find a repairman. Stalled, lied, empty promises. Horrible company. Have called seven times. I. Get read the same script each time. How can you sell a product that can be serviced or repaired?

There is only 1 thing i can say there service department stinks will never purchase a LG product AGAIN in my life. My microwave has been in and out for the same probleem they we're unable to repair it now they want to tell me it is out of guarantee. But they never repaired it as it came back with the same problem over and over

Purchased washtower in November 2022 and still do not have the item after repeated promises to do so! LG has continually lied and given a false narrative throughout!

Here we are w no resolution while they hold tightly to the payment they received immediately! They should be penalized so they don’t continue to treat customers this way!

We purchased all new LG appliances plus washer and dryer just over a year ago and I wish I would have known all of this before hand. We got the black stainless steel and it looks like crap. They all have scratches on them that are deep and they dent at the drop of a hat. Now it's just my husband and I and it's not like we have kids or a big family so this is bad. My problem seems small after reading what others have experienced. I've sent photos but I'm sure nothing will be done.

I bought a refregarator 3 years ago. The warranty was 2 years but compressor warranty 10 years?!
10 days ago It stopped andservice could send a technical staff in two days .He said "compressor is failed, if you want to make it repaired, you'll have to pay Money. Where is waranty?But I accepted and they sent another staff to pick up the refregarator.
There is no news about my refregarator during 10 days.
No contact number, no contact personnal.
You can write your problem to whatsapp number only and will take standard answer: Your equippment will be repaired.
LG has to control the authorazid services.If customer is happy, Lg will happy.Otherwise ever lost customer means loosing one brick from the Wall.

Sent the following info to both Sears and LG. Not even a response! I can remember a time when Sears actually stood behind their products.

Product: Kenmore Elite (LG) Model #[protected], Serial #501KR00012
Delivered 4/14/2015.
Our refrigerator was working fine until 12/19/2017 then the interior temperature started to rise. The Service Technician determined the system was low in freon. Installed access ports, evacuated and recharged with new freon with a dye to determine where the leak was ($345.00). Unit worked ok again until 7/22/2019, I called for service again. Technician again determined the unit was low on refrigerant. Tech was unable to determine where the leak was with his UV light, said the leak could be within the panels and not repairable ($105.00). Suggested replacing all low side components, compressor, two evaporators and a new control board. Another $765.00 and would not guarantee it would fix the problem. I am not going to sink another $765.00 into this four year old $3, 000.00 refrigerator. It's too bad, I like the design of your product. What are my options? Will you stand behind your product? Since it is obvious that this unit was faulty from new, I am requesting credit towards a new refrigerator. I have been without a functioning refrigerator since 7/22/19.

sgable@advenviromation.com

Time for LG Consumers and their complaints to unite and share experiences especially the Lithium Compressor problems and collectively pursue reaching the media to announce public warning similar to California, Utah and Illinois and ultimately pursue additional respective Class Action lawsuits!
Send complaint issue to mikek8244@gmail.com include model number, date of defect, issue, and current status! If You haven't contact your local TV stations requesting a public announcement of current LG issues and status too. Strength through Numbers! Enough is Enough...

The problem started since two month ago my refrigerator New LG inveter linear compressor stopped working so i called the customer service in Egypt, they said that they'll call me and send me some one to check for maintenance I mean, so that person came and said that he'll try to solve the problem and call us again but since then I've been calling but nothing happened they sent the same person again he said that the refrigerator must be changed as the spare parts of this refrigerator isn't available so we will change for you the refrigerator as it's still in the warranty period and since then no one called or came, at first when I bought this LG Brand is a well known one I thought that I'm buying a good one according to reputation for years so I thought of sending LG corporation in South Korea as this is my last hope before going back to them here in Egypt n returning it back and take my money or sharing on social media this incident as I've been for 2 month or more without placing food in a refrigerator n this isn't acceptable at all so plz if you can contact or help me by calling them and reply me back through my e_mail [protected] (rony_moe@hotmail.com)
Thank you for your time

model no- WP-9246
it's not working since day before yesterday,
but dryer is running properly.

We purchased lg suite 9/6/18 we do have a crack in panel on bottom of fridge. Since it's a cosmetic/ appearance problem our expensive warranty won't cover it, we are very upset and want this complaint to be forwarded to corporate or I will go to attorney general for our warranty. And I will go to BBB as well .
Thanks
Tammy Yattone
[protected]

Hi have purchased the lg split ac,
From 2 days the installer is changing the date of installation as per his convenience.
He is filling that I have asked to install it after 2 days .
I cant understand what ull do with ac packed in cartoon for 2 days .
Its heartly disappointed that world renowned name has such worst service standards

I give my mobile for service 10days back still now there is no response in that service center and also i give service for 3 times with in one year.

I need for replace my mobile