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LG Electronics review: TV

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Author of the review
6:50 pm EST
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I ordered a 55' tv on sale at LG.com before Christmas. When it arrived the screen was cracked. Made contact with LG & was told to ship it back to them for a replacement. I shipped back & followed the tracking & knew when it was received at LG. They did ship the replacement but it was not delivered to my address. I live in Broken Arrow,OK & tracking revealed it was delivered to Tulsa,OK. & it was signed for but not by me or even my name. I noted on the tracking at 2 of the FedEx stops comments were made that the shipping labels were illegible, so they had to have new address labels printed...that's a red flag to me. Now to the fun part. After i saw on tracking that the tv had been delivered i reached out to LG to let them know it was delivered, but not to me. They contacted FedEx & when they confirmed it had been delivered somewhere that ended their responsibility. The fact it was not delivered to me didn't concern them. So then I file a claim with FedEx & they claim the TV was delivered to the address on the label. Which no one seems to know now what that address was, but it was delivered to that address so that ends their responsibility. At this point i do not have the TV I paid for & neither LG or FedEx believe they have any responsibility. Have called every number I can find but I am being either blown off or promised return calls that never happen.

N0t sure what to do at this point!

Claimed loss: 450.00

Desired outcome: Please refund

Confidential Information Hidden: This section contains confidential information visible to verified LG Electronics representatives only. If you are affiliated with LG Electronics, please claim your business to access these details.

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Update by yaskyta
Feb 12, 2024 8:20 pm EST

So Mr Helpful I'm back. I sent email to LG same day I read your response to my complaint. I actually resent a few days later & so far no response from them. Any other suggestions?

Thank you

yaskyta

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  1. LG Electronics Contacts

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    More phone numbers
  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
LG Electronics Category
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