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I'm assuming this is the normal way of submitting a complaint about a "Scam", and apologize if I'm doing so incorrectly.
My situation involves "Lifetime Fitness", - an "upscale", overpriced fitness facility chain with has locations throughout the United States.
Initially, (months ago), I reluctantly activated my membership in Austin, Texas. I use the word "reluctantly" because of the fact that a co-worker of mine, who was an active member and had recommended the club, was paying an overall lesser monthly fee that what I was quoted at the time of sign up. Guessing that he had signed up on some sort of "special", as many of the salesmen often call it, inquired about my new membership anyway.
During my initial conversation with the Lifetime salesman, I specifically asked about using more than one location, - primarily San Antonio and Austin. He informed me that there would be an additional monthly fee, but it would be possible. I elected not to has a "muti-location" account, because the "basic" monthly package's monthly fee would be in excess of $50. (!) (The higher monthly rates were justified by indoor water slides, overpriced sandwich shops, etc. - None of which I had a use for.) I also inquired about a couple of different scenarios. One of the scenarios would be the situation were if I relocated my residence to San Antonio. If I use the SA location, and the SA location alone, would my monthly rates increase? The salesman stated that they would not.
Fast forward to this month: After inquiring to not only their SA location, but Lifetime's Austin location as well, they have firmly stared that my monthly fees would increase, for USING SAN ANTONIO ONLY, not Austin. I've been to the SA gym, and it's the exact, same lay out. - Explain the rationale. I even suggested that I add a member to my membership, But they required more "processing fess" (money upfront) and over $100 per month!
Needless to say, I abruptly canceled my membership. I will contact all of my associates, -personal and professional, and urge them to do they same. I will also inform anyone who inquires, as I am often approached, to STAY AWAY FROM LIFETIME FITNESS.
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They took my money too even though I unchecked the box for their video section also none of the people on the site were any where near me mostly just models from other sites trying to get me to join
This is what we sent to Lifetime in San Antonio, TX... We cancelled our membership back in January. My husband went in to member services and took in a letter. The gentleman behind the desk told him that he'd take the letter and cancel the membership and that my husband would also need to send a letter to corporate. He gave my husband a copy of the letter to mail and so he did and we thought we were done. 3 months later we are charged $494.13. We contacted the gym and of course the guy behind the desk no longer works there. How convenient for you! We contacted corporate and was told that we should have CERTIFIED MAILED the letter! What an excuse. They say they have no record of us cancelling and that our membership is still active! WTF?! My husband went in again and low and behold we are being charged yesterday the $494.13 AND $164.71. AND YET AGAIN, OUR MEMBERSHIP CANCELLATION WAS NOT PROCESSED! Our bank has told us that we are going to have to file a small claims with the court because of this bullcrap. Our bank is trying to reverse it back in and shut our checking account down. That's how horrible Lifetime Fitness is. Refusing to shut down our membership. Losing everybit of information we send or take. This is down right ridiculous! Something needs to be done!
My 7 year old son was assaulted by two much older kids (11 or 12) in their child center, he has physical visible injuries. When I called them they laughed it off and refused to take the issue seriously. Therefore we are filing a police report and also hiring an attorney to sue. The Lifetime fitness in Cary, NC thinks it's a big joke if your child gets beaten down by someone in their center.
I have belonged to multiple gyms for the past 20 years. Bally's, YMCA, Northwest Racquet, Villa Sport, Lifetime. I am from MN so Lifetime was a natural option to try. I moved to Colorado 6 years ago and until the Colorado Springs Lifetime opened 2 1/2 years ago, nothing could compare. We have a Villa Sport which is older, not taken care of and very run down that costs more than Lifetime but I digress. If you aren't looking for any more than a treadmill then by all means join a 24 hour Fitness for $25 a month. I belong to both Lifetime and YMCA. YMCA is closer and has great group fitness classes but I have to wait forever to get on machines or use weights. At Lifetime, there is always something available for me, the people are very friendly and have become good friends. When joining a gym, decide what YOU are looking for and what you want. The cost of Lifetime for what you get is VERY competitive if you are looking for a gym with everything. I do agree they need to loosen up on the guest thing. It's a little ridiculous that when my son from MN comes to visit, I have to pay for him. I have enough friends working there to get free guest passes now but my first year, I couldn't bring anyone.
Sounds like too many people with the same complaints. Just got a flyer from these folks. It will be in the trash as soon as I finish this comment. I am a member at Planet Fitness. Their fees are low their facilities I have visited were in reasonable repair. Yeah no swimming pool, no overpriced food stand, no towels, but a very casual atmosphere. I was a member at LA Fitness for 2 years, everything is ala carte, i.e. they nickel-dime you to death. These guys sound like LA Fitness on on steriods.
I try to cancel my membership for over 6 months. I have leave to Europe for my job and they don't want to cancel it just keep charging my credit cards. Have to replace my credit cards. Couple weeks ago I received a call from corporate office they asked me to make 150$ and that's it. I made that one time payment. After that they charged that credit card for 315$ without my authorization it's total #### it's legal money extortion !
Life Time is thinly veiled as a great place to improve your health and life; the truth is that Life Time is only interested in your money and how much you spend. When you check in to the club, they have a star system that rates you from 0-5 stars. If you're what they call a "member that isn't worth retaining" you will be given 0-1 stars, and this is based on how much you've spent in the club, minus anything yo purchase in the cafe.
They are expanding across the country, but only open clubs in areas where the median income is around $150, 000.00 because they need more and more money to fuel the ongoing plans.
If you talk to employees that work on their pyramid scheme commission system, then you'll see how Life Time makes good money. In the past, Life Time was able to avoid paying employees overtime (I worked 67 hours one week) by using some really tricky time allocation thing. I can't really explain it, but they did it.
The equipment and facilities aren't all that great. They just buy expensive treadmills to confuse and delight the members that they're tricking.
So unethical:-( we need to vote lifetime of this island ASAP
I join Lifetime in 2011. The place was nice and clean. After a few years the place was going down hill. The price increase every year from $55 to $74 in 2017. My car was broken into when I was park in from of the building. The cameras at the place did not record. Why have camera in the first place. Lockers can be easily be broken into by asking a worker to open up a locker without proof it's your stuff. They stop being a 24 hour gym and the place got too crowded. A lot of people don't return weights back and trainers do crossfit on walk ways. I finally canceled Lifetime Fitness and pay $25 for LA Fitness for almost the same thing. I know LA Fitness is not the best place to workout but I rather spend $25 then $74.
My car was burglarized during broad daylight 12:30pm 1/15/2021 my car was also parked in front of the entrance the GM refused to look into to it or corporate with the authorities, it’s almost sounded like the GM had something to do with the burglary claimed cameras didn’t record clearly due to rain then he abruptly terminated my membership after I witnessed him watching thru surveillance cameras women working out (zoomed in) while I was in his office discussing about my burglary and his name is Josh Gibbons lifetime in Iowa I am certain the headquarters has no knowledge of what he has been doing! Please someone need to look into it ASAP. He’s the new GM and very unprofessional with terrible customer service! He absolutely doesn’t represent what lifetime stands for.
This company stole money from
My account and will not return it
This person is the most rudest person on the planet, I asked to speak to their manager because I didn't like their attitude and tone and he totally refused. You pple need to treat your customers as you would like to be treated
Life time lakeville, MN Front desk employee her name is Amber.
She is very impolite to member.
Manager MUST need to training her how polite to members.
I had to cancel my gym membership because I didn't want to drive 26 miles to the metro west location in Framingham/Natick
Please, either Shrewsbury, Northborough, or Worcester
I've been applying for job after jobs for your company and it been a month and my statues is still active why is that i feel as if you are not constant but it makes not sense because you guys send job alerts but still no statues change
still keeping my head up .
Deep cleaning needed in steam room and showers, it smells. Concern of fungus germs in damp, dark spaces should be deep cleaned at least weekly; turned off, hosed and scrubbed thoroughly. Growth of mould is breeding used by multiple people. More attention needed towards wiping, disinfecting, floors, walls and sitting surfaces daily. I love lifetime