Light In The Box review: do not use this company! 254

Shipping address is

6675 rue Marquette app 4

Montreal(Quebec)

H2G 2Y6

Canada

Shipping missing appartement number

It is very difficult to reach you when There is a problem , nobody answer

Paid money

Phone [protected]

I ordered several dresses online on 4/24/23. Ihavent reciveded them. I paid 105.23 .When trying to contact them online, they say they can not find my order. My order# [protected].

The dress I ordered does not come up over my shoulder. The measurement chart does not ask for that area.

4April 2023 I ordered and paid via Multibanco Portugal the some of 184.84 euro

I never received confirmation by email or my order.

I ordered underwear but they cancelled it and never gave the money back

I have been charged £48.89 on my bank account by Lightinthebox on Monday 15thMay 2023 but I have not placed an order as far as I remember. Please could you look into this for me please.

Someone has accessed my account on my behalf and I will make a formal complaint

Thank you

Mo Lewis

So this is their sorry not sorry response to customers.

i purchase some lovely looking products on their website only to find them faulty and super poor quality when they arrive. I immediately start the returns process. I have to send photos, then then contact me for more photos - which i send. They want the packaging images.

then they send this from Light in the box.

"Considering the problem confirmation is quite time-consuming, we can go with a simple way that you can keep this item with a (a) REWARD (values 50% of item price, same as a coupon/voucher, can be used on next order for discount) or (b) a partial refund (30% of item price) as the discount on this order . You may just reply "a" or "b" to this ticket if you prefer this solution. "

so yeah...they have my money.. i have some binable rubbish and the best i can hope for is $30 out of $100. (Which i seriously doubt i'll get.) Good times for me and hoping others can learn from my mistake.

see pic below of a dish caddy that is completely out of alignment. The other items are just as bad.

I have bought 2 dresses from Light in the Box and want to return them and get a refund but the information provided on line makes it impossible to do so. I've been trying for hours and I am unable to complete the process. My order number is [protected].

Email Address wilmotswg@gmail.com

My order number [protected] is still in the processing department it has been there for over a week and I need the item for a wedding I am going to on the 10th June 2023, I can’t get through to anyone and I paid £139 in full for it. I have attached a photos below of item and tracking.

My order was shipped to the wrong address. I contacted customer service as soon as I realized there was a problem, but never got a response

I bought two tops of the same size, and there were four inches difference in width so one does not fit.

Order [protected]

Cannot contact as they will not give an email address even after several reqfuests

Not received item ! When I’ve been told it been delivered:(

I ordered 4polo shirts on the 25/5/23 you took 115euros from my account and I never heard another word since.No conformation that you received money and no tracking code was provided

I'm complain about watch ordered and not received and customer service agent called Luis no manners canceling my order without permiasion

I purchased 3 dresses for my daughters wedding, thinking I could return them if they didn't work out. You can return them... to China, otherwise they give a minimal amount of what you pay. Will never buy from this site again.

I ordered 2 tops and when they arrived I could visually see they were to large. Right away I tried to return them and they have an almost impossible return policy. I tried several times, sent messages for help and none were answered

I unsubscribed from emails twice following the instructions but for days now I still receive marketing messages.

I contacted them twice asking them to stop sending me messages and remove me from their system but have not had any response. They are not emails but messages that pop up on my phone. Last message was today Sat 17 June 2023.

I was willing to place an online order but aborted it due to their exorbitant delivery charges, They then sent me an offer, by email, giving a £10 discount so I placed the order. However, LightinTheBox failed to apply the discount and charged full price (paypal). All a bit of a con?

I purchased product code 9261836, size large, colour Black, Order No. [protected].

You supplied a faulty item, in colour Gold.

Now you refuse to ship the correct product even though you have admitted fault.

When I received my order and opened my package I found the item had been used it was filthy dirty nothing like what was described in the picture before purchasing very very bad quality I want a refund I am extremely unhappy with this order

I ordered blue dog shoes size xl on 8th June.paid with pay pal..no confirmation email and no goods received.

I have a recognised account Susan king and order has not been recorded either. Yet you have my money.

Order no ..[protected]..TID. [protected] on 26.03.2023...I had paid £64.18 for 3 mens t shirts and returned them to return address in China 7 april 2023 which cost me a further £10 and have had no response to my enquiries. Disgraceful service and company.

Horrible company. Scammed my mum out of her cash and the order never arrived to the door. This is despite a report to paypal and despite evidence from our carrier that this order was never scanned nor sent although they had claimed it was already shipped and that we had supposedly received it. They ignored our countless emails with automated responses and our pleas for a refund were never met. They are fraudulent and i truly hope no one ever decides to buy here. It is better to find another company just to be safe from this one. Horrible company. DO NOT BUY FROM HERE.

This item ord number [protected] does not fit my car.. trying to return item Not possible no return details elj' I am now assumeing that there is a no returnes

policiy light in the box have NOT declared lt should say Buyer Beware when

buying

Beware of the sizes. I typically wear a Men's 2XL in shorts, but theirs are more like a small in the waste. Tried 3XL and still way too small. Finally 4XL are wearable, but very snug. They're also poor quality. One style was trash after two washings. Will not be ordering there again for sure

I've ordered clothes from Light In the Box Order # [protected] but never received it. I could track it first but now I can't even track it anymore. My status shows delivered but I never received it.

Order date: 2023-06-24

Paid: 2023-06-24

Order #: [protected]

Shipping Method: Priority Line

Tracking Number: [protected]

I have ordered a coat from you and wish to return it as it’s too small. I am being told on emails that if I return it I will not recieve a full refund!

I am not being told that they want me to not return it and they will send me £26!

I am not happy and will not be ordering from you again!

Order number [protected]

Mr buggs i have now receive my clothes Uh450926875yp dy003212097pt

Ordered 4 bathing suits almost 3 months ago. Have send Emails requesting info about my purchase. No answers.

You delivered a wrong size. How can I get a refund? Order number is [protected].

I ordered size M for my 3 orders. But you delivered 1 shirt that is L size and does not fit me.

I returned a dress 169.00 it cost me 40.00 to have it mailed back.

I still havent gotton my refund yet !order [protected]

It's not like the picture and the material looks different. I don't like it.

Customer reference llECN230710013740YQ

I can't remember the date I purchased it. I have been ill so time has passed.

I ordered a dress from lightinthebox back in June. The dress didn’t fit me. I returned the dress since July the 17th. I never received my refund. I’m not able to reach a customer service agent. I ordered the dress for a wedding, I had to purchase another dress at Macy’s. I really need my money to be reimbursed to me.

I ordered several items through this company and I never got my refund. I spent £181.57 and I paid with Klarna which I’ve now paid off and I’ve never received a refund my order number SOW2TP5G-1

Can someone help me as it is urgent I will be taking legal action on this company, if I don’t get my money back

Maxine

Not ha much joy in returning my dresses for a refund too complicated

Hello

I returned a parcel back in February with the value of £87.00 and cost me £25.40. I never received the refund and today I received the parcel back to me as refused. It has taken 7 months with no outcome.

Mrs RC Warren

2 Foxglove Close

Whittlesey

Peterborough

PE7 2FJ

I Made an order of 8 items buy one item was processed not together with other items so one item was delivered after I was invoiced for delivery so what about the items which were left behind, who going to pay for the delivery, my order was splitted up and I don't know why. If can be clarified

I received my dress on 14.9.23 and is has a hole in it and it does not look like the dress on website.

I have been trying to contact you people and no one is re.

My order no is [protected].

I would like my money back please.

Donna Foster

I ordered a dress on 8/16/23 in the wrong size, and I have tried to submit a ticket ffor several days and the ticket will not submit. I love the dress and would like to exchange it for the correct size. Please help...Dora B Wilson. email address dbutlerwilson2010@gmail.com

I paid almost £77 for express delivery on Monday 25 September. 17 dresses were ordered. I am yet to receive a notification that this order has been shipped.