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Lincare in both sc and in ga are the worst dme companies that we have ever dealt with. They promised delivery of a new oxygen machine and it never arrived, month after month.
Then we find that we have been billed for medical supplies and machinery that we have never received. We have notified the insurance companies that they need to demand their money returned asap! What a nightmare and now we have to hope that the new companies we use don't tell us that the insurance companies have exhausted coverage before this is straightened out. I still need oxygen and I can't wait for lincare to get their billing dept together.
The complaint has been investigated and resolved to the customer’s satisfaction.
Go get your folder that they first set you up with. Look on one of your forms (I think the consent/agreement form) and turn it over. On the back there is a 1-800 number to call. Trust me, if you call it, they will follow up with that office the next day or two. If you can't find that number, call your local lincare and ask them to pull out a consent form and to turn it over. Tell them you want the corporate complaint phone number for a formal complaint and that you don't want to talk to the manager. It's a hidden number Lincare doesn't want you to see, but it's there on one of your forms you signed.
Lincare in Hickory North Carolina, bought from Healthcare Solutions,
I have been battling with Lincare for a full statement of charges and payments since they took over Healthcare Solutions. I had to call their corporate offices after 6 complaints and even sent them 2 additional payments in good faith, which they never cashed or credited to my account. When I finally got a corrected bill they increased my charges per month by around $10.00 and acknowledged only a one time original payment made to HCS for $63 and change. In addition I returned the equipment in the beginning of April but they have no record and continued to bill me! They are looking into it. Yeah right! This is one of the most incompetent companies I have ever dealt with in my life! Now I have no CPAP machine, what so ever!
I, too, have had a problem with Lincare. I received my CPAP machine in November, I was told I had to make 10 monthly payments, however I declined and paid all the "payments " in full during the time of delivery of the machine. I think all is well until April rolls around and they tell me I owe them 85 dollars a month since January because it is billed to the insurance companies monthly and my deductible started over and insurance was not paying. I called the billing office many times with my concern. I was told it is "the policy holders responsibility" to know their insurance coverage. I called my insurance company in November to make sure my machine was covered and it was. My problem is not with the lack of coverage, my problem is with the way it was billed to the insurance companies and I was never informed of the way it was billed, how is that my responsibility? Now I am getting phone calls telling me my balance is getting bigger and I need to pay. I paid 50 dollars last month and 20 dollars this month, that is all I can afford. I paid my portion in full when I actually had the money which is why I did it the way I did. I know this can not be the first time this has happened to someone and I got no compassion what so ever from the billing rep. I can't be the first person and I know I won't be the last so why is it not explained better on how it is billed (not the coverage itself) at the time when they can clearly see I paid my portion up front and it was nearing the end of the year. It is easy " your insurance covers 80% and it is billed monthly until paid in full" That simple sentence would have at least alerted me to ask questions. I know there is nothing I can do about it now, but I want to make people aware how this works.
This is the most ###ed up company I ever dealt with. Got a bill in Jan.2014 for charges back to Dec. 2012. Billing is a pure mess
.. Talked to a monkey named Julia, couldn't get a word in sideways. She was a know it all.Had a answer for everything regarding their billing mess ups. My bill went up about 5 dollars in a about a 1 hour span between 2 phone calls to the monkey. My name is Billy Fail, I don't intend to ever buy a dam thing from Lincare again. BUYER BE WARE.
I have been waiting for a battery powered concentrator for about 3 months. I was told medicare had to approve it. Called medicare and said that was wrong. I am so tired of getting he run around I may change providers.
The first of January my copay went from 42.26 down to 32.06. Lincare has yet to fix this problem. They have continued to charge me the higher price. I have been calling these people for 3 months now. They said they were correcting the problem but I still get billed 42.26. No credit, no check for being overcharged. Where do I go from here?