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I took their Unlimited Plan called Lingo World Max – they claimed unlimited calls to 70 countries per month. I took the service and found out the calling limit is 5000 minutes per month. 5000 minutes are way lot of minutes anyway for our residential usage. So, I did not bother with their misleading unlimited slogan. We talked around 900 minutes first month. Lingo emailed saying it is a high usage. I did not bother calling them. 2nd month, our minutes were 400 minutes, they emailed us saying high usage. I called them up and they said to reduce the minutes. I had little argument but I decided to see 3rd month. At the 3rd month, we talked about 150 minutes and one day we found out that they suspended my phone service. I called them and they said that I have to change plan to keep the service or pay the penalty of $99 to break the contract of 2 years. This was all well planned – first they allure people to take their service with 2 year contract and then they disconnect the service and switch to a ugly plan that you do not need.
Their unlimited calling plans are all fraudulent slogan. These people should be taken to justice. Lingo should be not able to operate business in USA since they are doing a very bad business practice.
Be aware of Lingo – waste of time, energy and too much hassle.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Lingo will not refund money that they continue to charge me even after cancelling. I finally had to cancel my bank card to get them to stop charging. When I call they say I never cancelled (3 times) and finally agree to refund. I never get the refund and get yet another bill for services never rendered. I never even got their equipment! Everytime I call them the call is somehow magically disconnected right before they finish the refund and so I have to call back and fight all over again. They are quite the scammers and I have never been allowed to talk to a manager once.
I do have the same problem. I have been Lingo customer since July 2007, i switched to South ASIA plane then to Hello Max plane. My usual bill use to be $115 with regular plan (around .6 cents per minute), and when I switched to South Asia plan I bill cam down around $80 per month. I am make calls to India and local long distance.
my average call to india use to be 30-50 hours per month and i use to pay for it. World Max from Lingo was the great deal for me so i switched to it on October 10th 2009. And i was making call as usual. on Dec 4th 2009 i received an email for High Usage of Lingo service. then i check the Term and condition and i fond the Unlimited calls i limited to 5000 minutes only which is around 83 hours. then when I looked at my minutes usage - i found i talked around 45 hours.
Today i was not able to make calls to India then i suspected something and checked my email and found that they suspended my service.
I have enclosed both the emails contents for your reference: I did ignored first email because i was way under the limit 83hours and continue to make Intl call.
another Interesting this is now i don't see any minute limitation in the Term & Conditions at all. Look like they have removed the word "5000 minutes".
Lingo is cheating people. and Lingo must be sued!
I can be sue Lingo - but i don't want to pay Attorney, so it any attorney is interested in in suing without costing me anything but on 50%-50% compassion sharing - i may go for it. :) :) :)
it's all my frustration.
>>Email from Lingo as on Jan 11, 1010>
from #Lingo-High-Usages
to xxxxxxxxxxxxxxxxxxxxxxxxxx
date Mon, Jan 11, 2010 at 9:48 AM
subject Lingo High Usage!
mailed-by primustel.com
Suspension Email
Dear xxxxxx xxxxx:
On 12/4/2009, we sent you an email notifying you of calling patterns on your Lingo account that were inconsistent with that of an average residential customer and presented you with an option to change your Lingo calling plan to ensure compliance with Lingo’s terms and conditions of service.
Our records and analyses indicate that your calling patterns and usage have continued to exceed the normal usage for a residential customer. Because of this, we have been forced to permanently suspend your service on the Lingo World Max™ calling plan. Rest assured that during the period of suspension and until January 4, 2010, you will still be able to make US domestic and emergency 911 calls.
We would now like to offer you the following two options:
1.) You may switch to another Lingo calling plan that offers metered rates to certain international destinations. For example, you can switch to our exclusive South Asia Plan, which is $29.95/mo with a low 2.9¢/m rate to both Bangladesh and India!
2.) You can cancel your Lingo service.
Please note that if you choose to cancel your Lingo service, you will not be charged any disconnect/cancellation fees and will have no further obligation under the 24-month service agreement. If you choose to cancel your Lingo service, you will have 3 weeks to port (i.e., transfer) your number to another service provider. If you fail to port out your number in those 3 weeks, you will be unable to do so at a later time.
To switch plans or cancel your Lingo service, please call [protected] at your earliest convenience. If we do not hear from you within 3 weeks from the date this email was sent, we will unfortunately be forced to cancel your account.
We sincerely regret any inconvenience.
Sincerely,
Lingo
_____________________________________________________
Save with Lingo, the #1 rated digital home phone service! Switch your home phone service to Lingo World Max, and get unlimited calls within the US and to 70+ countries for just $23.95 per month. You can even keep your current phone number! Sign up today at www.lingo.com and pay just $4.95 for the first month!
First Email Lingo as on Dec 4, 2009>
from #Lingo-High-Usages
to xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
date Fri, Dec 4, 2009 at 9:52 AM
subject Lingo High Usage!
mailed-by primustel.com
hide details 12/4/09
Dear XXXXXXX XXXXXX:
Thank you for using Lingo digital home phone service for all your domestic and international calls.
We see from our reports that frequent calls are being made from your Lingo phone that are inconsistent with the normal calling patterns of a Residential customer. For security purposes, we are sending you this notice to inform you that if this calling pattern continues, it poses a risk of breaching Lingo’s Residential Use of Service and Device policy. For details on this policy, please see Section III Part of Lingo’s Terms & Conditions available on www.Lingo.com.
While we are happy you are enjoying your Lingo service, we ask you to please monitor and reduce the frequency and/or length of calls being made on your account. If you have any questions regarding this notification, please contact Lingo Customer Care at either customercare@lingo.com or [protected].
We thank you for your cooperation and wish you happy calling!
Sincerely,
Lingo
_____________________________________________________
Save with Lingo, the #1 rated digital home phone service! Switch your home phone service to Lingo World Max, and get unlimited calls within the US and to 75+ countries worldwide for just $23.95 per month. You can even keep your current phone number! Sign up today at www.lingo.com and pay just $4.95 for the first month!
To all potential victims for LINGO.COM's unlimited phone service scam. Buyer beware ! These guys are HUGE FRAUDS and are perpetrating crimes against consumers by selling them unlimited phone service for local USA and international calls and then not giving unlimited service, suspending & closing phone connections and then (& this is a zinger !) trying to charge illegally and fraudulently cancellation fees which no one agreed to, if we don't cancel. i.e. they cancel on you, then try to make u cancel and then charge u ! ha ! what a freakin scam !. Many, many people got scammed already. Beware ! Beware! Beware ! I hope the FBI, NY State, feds, FTC, whoever takes these ### down down down ! Totally a disgrace to American way of treating American consumers.
that;s rhit pepoll we have todo somthing thats no rhite lingo wat they do'ing
Five of my friends and I have the same issues. What can we do about this? Can we sue them?
I have the same issue. Lingo is a big fraud. Can I sue them?
I have tried to get in touch with these people to tell them to stop charging my account for a service I don't have and have never had. Can't speak to anyone by phone, and the last time I tried to email about it my account was charged double. They are thieves
THIS IS WHAT HAPPEN TO ME WHEN I CANCEL SERVICE: COMPANY SENT ME SHIPPING LABEL TO RETURN EQUIPMENT. I NEVER ASK FOR AND CHARGE ME $12.22 (BY THE WAY SOME OF THAT CHARGE WAS TAX). I COULD HAVE SHIPPED EQUIPMENT FOR HALF THAT PRICE. I WAS TOLD BY ELSEAN, 12-03-12 (THINK CUSTOMER SERVICE IN PHILIPPINES, THAT I WOULD BE CREDIT $12.22 (WITHOUT THE TAX) BACK TO MY DEBIT CARD. I CALLED BACK ON 12-04-12 AND WAS TOLD NO CREDIT WOULD BE ISSUED (I THINK SOMEONE IN USA) . I CALLED BACK AGAIN, MOMENTS LATER AND GAVE ELLA (AGAIN FROM PHILIPPINES AND GAVE HER THE TRACKING NUMBER 1ZE77112904?. I HAVE BEEN A CUSTOMER SINCE SEPTEMBER 2004, ACCOUNT NUMBER ?. I AM SURE YOUR TERM AND CONDITIONS HAVE CHANGE SINCE THEN. I WAS ALSO TOLD BY ANOTHER CUSTOMER SERVICE AGENT WHEN I CANCEL SERVICE THAT THE 10-29-12 CHARGE OF $34.03 WAS FOR THE PREVIOUS MONTH BILL. I ASK HER TO SEND ME 6 MONTHS OF BILLS, SINCE I WAS NOT ABLE TO GO ONLINE AND SEE MY ACCOUNT (CLOSED). I AM SURE THAT LINGO.COM CHARGES SERVICE IN ADVANCE. I TRIED TO CANCEL SERVICE IN NOVEMBER, COULD NOT GET THRU TO COMPANY. THEN I HEARD MESSAGES ABOUT SANDY AND HOW YOU COULD NOT ACCESS YOUR ACCOUNT. (THIS IS THE COMPLAINT I SENT TO BETTER BUSINES BUREAU. WAITING FOR A REPLY. NOW, I WOULD NEVER RECOMMEND THIS COMPANY