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Liquor Control Board of Ontario [LCBO] Customer Service Phone, Email, Contacts

Liquor Control Board of Ontario [LCBO]
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1.2 199 Complaints
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Liquor Control Board of Ontario [LCBO] Complaints 199

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4:58 pm EST
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I arrived at the store to find a long line.. As I made my way up to the cashier.. That was clearly open.. As there were about 5 of us in her line.. When I was to cash out.. She promptly hd to change the garbage.. Take it to the back.. Slowly.. And slowly return to her register.. In the meantime.. Another cashier opened up.. And was taking customers that...

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12:00 pm EST
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Liquor Control Board of Ontario [LCBO] Lezajsk and warka polish beer

Several (16) beers totally or partially flat zero gas bubbles upon opening and pouring. Please provide replacement 10 warka beer thank you! Also had a similar problem with lezajsk in quantity six (6) please provide replacement. Trust in the interest of maintenance of lcbo reputation for sale of quality product you will arrange for replacement of defective product asap thank you so much!

Desired outcome: Replace ten bottles of WARKA POLISH BEER

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5:17 pm EST
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I was at LCOB store located at: Major Mackenzie & Jane 2943 Major Mackenzie Drive Unit 1 Maple L6A1C6 Total lack of management at this store, I did witness kids picking up alcohol, one kid placing in father (?) shopping carts, at check out cashier reward one kid with a beer company hat at check out for being a good boy. Outrageous behavior I had a good...

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8:42 pm EST

Liquor Control Board of Ontario [LCBO] Social distancing control

I was at an LCBO location tonight at 55 Ellesmere Road in Scarborough (Toronto) Ontario, Canada.
It was absolutely disgusting how many people were there! I lost count at 47. No distancing was being enforced and the guard at the door wasn't paying attention. I left as I did not feel safe at all! The numbers of covid cases in Toronto are sky rocketing and I think it's horrible that no one at that location seemed to care. You are putting all of those employees at risk by not keeping track and just letting anyone come in. I will not go to that location again and I will make sure everyone I know is aware of how dangerous that location is, so they know not to go there.

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3:22 pm EST
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Liquor Control Board of Ontario [LCBO] Staff service

I order online and store pick up 4 days already. My email has trouble that I can not check the email for notice. I call to store nearby to ask for pick up so many time but the staff there name Lenter (kind like that because he spell so fast and not repeat). He works at 5035 Hurontario st, Mississauga. He is so mean and doesn't want to take my order number to check and he said that he doesn't know. I try to call him everyday to check that can I able to come to pick up my order but he always put me on hold for long time and say no. He tell me order to take 7-10 days to delivery to store, even store already have a lot of liquors. Is this true or board service like that when somebody want to drink the wine and they have to wait for 10-15 days to go to store to get the order?

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cplcbo
CA
Mar 09, 2021 10:52 pm EST
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It can take 3 weeks for a deliver to arrive. A staff member will contact you when your order arrives

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11:31 pm EST

Liquor Control Board of Ontario [LCBO] Security issues

Location near dundas st and runnymeade at about 11 am at least eight staff working I told staff of man stealing large bottles whiskey, nobody approached him only said that your on camera, he took three bottles and walked right past the maybe 5 foot tall woman security gaurd who said and did nothing, I felt so enraged I was tempted to tackle him in parking lot. Knowing how the system works here the cops would prob charge me. Recently saw same thing happen at dundas and keele location, here the security gaurd took swift action telling guy that not happening and stopping this, this is a govt agency people. Pissed off

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2:08 pm EST
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Liquor Control Board of Ontario [LCBO] Open box from my online order

I picked up my online order from the Chelmsford LCBO and when I got home I noticed that the staff had opened my box even if it plainly says not to open my box now I'm worried I'm missing the gift item that I ordered. My order is [protected]..

Now from this experience I will not do online orders and I will make sure friends and family are aware...

Call me at [protected] to resolve this issue

Paul Lafreniere

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4:21 am EST
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Complain about Cashier Name Deep... I was at LCBO (Mississauga Rd & William Pkwy, 9445 Mississauga Rd, Brampton, ON Saturday 28, 2020 Me and my wife Was shopping.. I was about to pay at the counter.. Unfortunately my wife was holding my card and I was the person who hold the alcohol The girl name Deep start asking to my for id even she wasn't buying...

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4:34 pm EST
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Liquor Control Board of Ontario [LCBO] Returns

During this covid era the lcbo had no returns for a while, during this time my wife bought a wrong liqueur and I bought a bottle of wine by mistake. She was allowed to return hers but I was told mined couldn't be returned as it was a final sale. She explained to me that all items at the end of the aisle are final sale items. I explained I'm well aware of the final sale area but that this wine came from right in the middle of the Italian vintage section in it's own cubicle with multiple other bottles of the same wine. She wanted to take me to show me where it was and I told her again "I'm very aware of the area that your talking about but this wine was in with all the other vintage Italian wines" It was like she never heard a word I said. My family drinks a lot of high quality wine, that includes my sisters nieces and nephews and all my in-laws as I have a sister who was a major owner of 2 vineyards in Napa. She now just sells her grapes from Howell Mountain to the likes of Kathryn Hall and the Prisoner wine company. We buy a lot from the lcbo and would have liked to be heard out. Anyway the wine was a 2013 Brunello di Montalcino from La Serena estate in Tuscany and was discounted $17.55.

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cplcbo
CA
Mar 09, 2021 10:56 pm EST
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We are accepting returns again up until November 2020

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12:11 pm EST

Liquor Control Board of Ontario [LCBO] Building condition

Good day,

Your Liquor Store in Ripley is a shambles. The floors are uneven and the front facet is falling apart. The front is to the point that the Village of Ripley has issued an ultimatetum for the building to be repaired.
You need to have this store brought up to minimal standard before reissue of their license. There is not even a sign on it indicating that they sell liquor.

Thanks
Tim Smith

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cplcbo
CA
Mar 09, 2021 10:53 pm EST
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Contact https://hellolcbo.com/

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4:57 pm EDT
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I was just at the LCBO on Bloor Street next to Ossington Ave. in Toronto. I entered the store with a mask on and used the hand sanitizer. I collected the drinks I wanted and went to the cash. I got barked at by two of the clerks on the floor to move over some fifteen feet away. Both the white and black clerks were rude to me showing no respect to myself a...

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5:40 pm EDT
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On August 29th, 2020 the LCBO at Fischerhallman and Columbia in Waterloo, ON wrongfully accused me of stealing. The security guard on duty at around 5:20 pm followed me through the store shortly after I entered and when I went to make my purchase told me that he saw me stealing and to take out the beer in my pockets. I went on to empty my pockets and show...

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3:56 pm EDT

Liquor Control Board of Ontario [LCBO] Customer service

I understand lcbo employees are no longer allowed to carry out a purchase for a customer. This is so disappointing that you are unwilling to help a senior with an obvious handicap. Really sad when another senior sees her struggling and helps then return cart to store. Shame on you. I have never asked to be helped but felt I needed it, I felt ashamed when frefused

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cplcbo
CA
Nov 02, 2020 10:10 pm EST
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This is not true, as we are still allowed to do this.

On behalf of the LCBO I apologise for your mistreatment.

The LCBO is committed to providing the best possible service to customers. This includes customers with disabilities. The LCBO's goal is to meet and surpass customer expectations while serving customers with disabilities.

The LCBO welcomes and appreciates comments on our services, particularly regarding how well customer expectationsare being met.

Accessible Formats and Communication Supports

In conjunction with the above and as per the requirements set in regulations under the Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA), upon request, the LCBO will make reasonable efforts to provide or arrange for, in a timely manner, the provision of accessible formats and communication supports in its feedback processes in order to ensure that these processes are accessible to persons with disabilities.

The LCBO will also discuss with the requesting person, the suitability of a proposed accessible format or communication support that will allow the person to provide his or her feedback.

For the purposes of this policy, "accessible formats" and "communications supports" are defined as follows:

"accessible formats" may include, but are not limited to, large print, recorded audio and electronic formats, Braille and other formats usable by persons with disabilities;
"communication supports" may include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.

Feedback can be made using the following methods:

Phone: helloLCBO/alloLCBO Contact Centre - [protected]

Mail: Attention LCBO Customer Service - Dept. 878
1 Yonge St, 22nd Floor, Suite 2208
Toronto Ontario
M5E 1E5

Teletype: TTY number – [protected]

Website/Chat: www.hellolcbo.com

E-mail: Click to Submit
(enter the word Accessibility in the subject line)

Hours: Monday to Friday, 8:30 a.m. to 6:00 p.m.

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7:05 am EDT
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I went into the LCBO at Lloyd Manor Plaza - S0234 (M9B 2R2) on Saturday August 23, 2020 at 2:30pm. I approached a staff member to ask where a product was done. She turned to talk to me and was not wearing a mask but tucked under her chin. I brought to her attention that wearing a mask is mandatory and she should wear it like all her colleagues were. She...

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10:45 am EDT

Liquor Control Board of Ontario [LCBO] No posting re requirement removal of mask for id and that customers who remove masks for id purposes will not be fined.

2020 July 22
LCBO Deep River Ontario (Renfrew County)
Required to remove mask for Id which requires touching mask which is not recommended.
No posting that removal of face covering will not result in fine from health unit for not wearing mask in indoor public place.
Posting for wearing face mask is from City of Ottawa - which is 200km away.
Rules for our region are from Renfrew County District Health Unit.

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cplcbo
CA
Sep 01, 2020 12:53 am EDT
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Greetings,

This is required at ALL LCBO locations to verify age. If you choose not too, you simply will not be served. You will not be fined for taking it off, or pulling it down for a few seconds.

If you have any more questions, please contact hellolcbo.com

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1:04 am EDT

Liquor Control Board of Ontario [LCBO] Incompetent, rude, arrogant cashier

I'd like to file a complaint against the young male cashier who served me at the Summerhill LCBO store on the above date/time: arrogant, condescending and respectless. Also, quite incompetent: when asked about an item past its expiration date (they carry plenty of such products on their shelves), he had to go and get "the manager" - and he returned with somebody I suspect wasn't even the store manager who told me in a very rude manner they'd rather dispose of that product than sell it to me!

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cplcbo
CA
Sep 01, 2020 12:58 am EDT
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Greetings,

This sounds like a fix term employee. These are additional staff hired during peak sales times. ETC Summer, or Christmas. They are not as fully knowledgeable as our full time staff. But to be fair, most staff would not be able to answer the question you posed, and the only items that usually expire are beer. Beer is usually sold long before that time comes. If you are so concerned about expire dates, perhaps contact the specific company directly.

Any other questions? Please contact hellolcbo.com

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8:33 pm EDT
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I tried to enter the LCBO at Yonge St. and Green Lane in Newmarket (East Gwillimbury) today. The security guard started yelling at me when I approached the second door. When I stopped and asked him what it was that had him so troubled, he continued to yell at me, claiming that I was not allowed to enter without his permission, stating that I had to wait in...

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3:04 pm EDT
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I live in Bobcaygeon, when i arrive the door is locked and people are inside with a door locked. I find this practice unsafe. I am sure there are people that would like to return to work or would love a job, like most business here in Bobcaygeon they have hired a staff to stand by the door to let people in and out. But this store locks the door waits for...

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1:35 pm EDT

Liquor Control Board of Ontario [LCBO] Imported lezajsk beer

Hello Complaints Board,

I would like to buy Lezajsk Beer by the case. It would be best if I could order it online or go to my local LCBO which is 3000 Richelieu Rockland Ontario. All LCBOs stock this beer. It is extremely frustrating to me that they tear open the cases and sell it only by the bottle and then treat me like I'm doing something wrong when I say I want the case. I am a good customer... I am an adult stocking a household not a teenager who only wants one or 2 beers. I don't want to get people in trouble but the treatment myself and my partner recieved at the LCBO in Orleans is unacceptable. I realize that covid is changing shopping so I tried to buy my beer online but no joy. The website says I can only have 1 and I should change quantities. I want 60 at a time. That is 3 cases. Each case is 20 pints. Please advise.

Lorraine

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6:55 pm EDT

Liquor Control Board of Ontario [LCBO] Customer service

I guess the LCBO Thornbury branch might uses detergented water instead of hand sanitizer, because they are re-use 'One step' hand senitizer bottle but that was not a gel just liquid like water and strange smell not alcohol. It's not even a difficult situation to get a hand sanitizer right now, but I don't understand using this strange thing. Also, a woman shouted at the cashier, saying, "Line up in the aisle where the man is" A man was blocking the aisle, so I was waiting beside six feet away from him, I didn't line up there and I just waited for the man to pick out the wine. And my sister was kicked out of the store when I was trying to borrow a cell phone to pay for it and a male cashier named Ben asked me who was going to pay for it and told me to leave the store if you are not pay for it. I know there's a lot to keep in the pendemic situation, but Covid-19 pendemic is a virus we all need to be careful about, not a reason to be unfriendly to everyone. I hope they don't get rude under the pretext of fendemics. They didn't seem to know much about hygiene education because your employees are only in small town. I've visited Toronto, Vaughan, and the Wasaga Beach area, they ware very high knowledge about customer care and hygiene. And there's no such rude shop like here. This is the only place that makes customers so rude without proper hygiene knowledge and nothing any PPE. I'm not going to use LCBO after today. Previously, our family always went here, because there was only LCBO in the local, I'm only going to The beer store next time because of these rude employees.

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Overview of Liquor Control Board of Ontario [LCBO] complaint handling

Liquor Control Board of Ontario [LCBO] reviews first appeared on Complaints Board on Oct 20, 2008. The latest review Credit Card Fraud, Failure to deliver products was posted on Aug 1, 2024. The latest complaint service à la clientèle was resolved on Sep 15, 2016. Liquor Control Board of Ontario [LCBO] has an average consumer rating of 1 stars from 199 reviews. Liquor Control Board of Ontario [LCBO] has resolved 12 complaints.
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  1. Liquor Control Board of Ontario [LCBO] Contacts

  2. Liquor Control Board of Ontario [LCBO] phone numbers
    +1 (800) 668-5226
    +1 (800) 668-5226
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    +1 (416) 365-5900
    +1 (416) 365-5900
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  3. Liquor Control Board of Ontario [LCBO] emails
  4. Liquor Control Board of Ontario [LCBO] address
    1100-1 Yonge St., Toronto, Ontario, M5E1E5, Canada
  5. Liquor Control Board of Ontario [LCBO] social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 08, 2024
Liquor Control Board of Ontario [LCBO] Category
Liquor Control Board of Ontario [LCBO] is ranked 31 among 124 companies in the Retail Stores category

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