Long John Silver's
Reviews and Complaints

I went to Long john Silver store number 31180 at 11:48 AM and placed a to-go order. I presented a $2off coupon for any platter and my valid tax exempt. After I paid and sat down waiting for my order, I noticed on my receipt I did not get the $2 off. When I asked the manager informed me that I could not get both the coupon and the tax exempt. I informed him under Oklahoma Law I most get the tax exempt. I said because I am a disabled veteran if I use my tax exempt, I can never use a coupon here? He stated I could not get both and walked away.
Additionally, the store was out of ice. The floors were very slippery. I did not get any cocktail sauce and had to wait 10 minutes for the thick-cut fish to cook. (The fish was good.)

I'm Shelly Burnett ([protected]@gmail.com Pulled into drive throu approximately 9:30 pm Sunday March 3rd after sitting at speaker for nearly fifteen minutes waiting for a response I pulled to window it took me another 5 minutes to get someones attention I was told I couldn't order any food because they were closing in 10 minutes after waiting for 20 minutes

There was one car ahead of me it took 20 minutes for them to take my order, I could hear through the speaker them cussing and talking about customer's. And when I finally got my food they forgot my coleslaw, and my crumbs, the chicken planks was full of fat. I used to love your food but been very disappointed lately. I couldn't eat it this time cuz it had some weird chemical taste.

Nasty orange substance soft to touch. Almost jiggly. The other tiny piece looks like a deep fried booger... I have kept this. I have also put it on my face book profile. T says I need to put so many words to this, but the more I think about it and write about it the sicker I get.
The last time I ate there, I think it was deep fried plastic I found in the crunchies. I had forgotten about it until I found this unidentifiable substance in it today. Please if you need this it is in my fridge and I'll be glad to share it with you. Just let me know.

To Whom This Concerns:
I wish I did not have to write this letter. My husband and I frequently eat at Long John Silver's, usually every other week. We go the restaurant in Cheviot, Ohio on Harrison Avenue, 45211. We really do enjoy the food. We generally order variety platters. My husband comes into the restaurant to order and does not use the drive thru. Not on one, but on numerous occasions our order has been incorrect. He usually does not look to see if it's correct. He shouldn't have to. Once in awhile we could see an order not being exactly what was ordered, but every time? The last three times we have ordered it has been wrong! And that doesn't count all the other times we are missing part of our order. Once it was the cole slaw, the next time it was the chicken and this time it was the shrimp. This last time the restaurant wasn't even crowded and the order was repeated. Two people even were at the register listening (or supposedly) while my husband gave his order. We are tired of paying for a meal we don't receive. Very disappointed in the quality of service from this establishment. This is not acceptable. I'm just wondering what kind of people are employed by your company? Sincerely, Diana ( and Michael) Kramer, 3957 Davis Ave, Cincinnati, Ohio 45211

I went to the LJS in Lawton Oklahoma today. The roof was leaking from rain. The inside of the restaurant needs to be updated really bad, i.e. new paint, new floors, new counter, new parking lot, new cash register, new credit card machine, and a good cleaning.

While the food was good, there were only 2 employees there, one cooking and one taking orders and cleaning up. The drive thru was closed since there was no employee to operate it. There should be 4 employees to run this place. Customers were not happy having to wait a while to place their order and then having to wait 20 for food orders. Two cash registers and two employees to take orders would help. I don't know who the franchisee is but they are losing money fast and giving LJS a bad name because of the sorry shape this place is in. It's been in Lawton for years and I hope you get it fixed up ASAP.

I had order the 8 piece meal with 2 sides. When nephews and myself sat down to eat inside the restaurant my nephew was getting ready to eat a hush puppy when he notice it was a hair cooked inside the hush puppy and half the hair hanging out. Then I goes to feed my other nephew a piece of chicken and when I broke it in half it was also a piece of hair in the food. I talked to one of the manager and he just apologized but by them our appetite was messed up so I throw the rest of the food away and went and ask could I get a refund and the other manager told me they couldn't if I didnt have the food. So I had to go into the trash can at yall restaurant I just gave her the bag it was in. She then walked away getting smart and saying stuff. The other manager gave me my refund but I dont appreciate having to go into the trash can and that the fact I had hairs in my food and how it was handled.

I was having dinner with my family at the Ljs on 51st st in Tulsa Oklahoma on Sunday 12/02/18. We encountered a form of blatant racism, and prejudice at this location. We ordered the 8.99 all you can eat there was (6) six adults. We were informed that we could not share the meals as if to say that we were buying one meal for six people. The so called manager (who incidentally was on her phone texting as we ordered) proceeded to continue to be in a prejudice mood our entire visit, even to the point of watching our vehicles leaving the parking lot, the fish was cold as were the fries and the corn, when we asked for the manager was told that the woman working was the only one available. Needless to say you have lost at least 6 customers and many more of family and friends. I didn't know LJS tolerated this kind of racism.

Date of incident November 4, 2018
Store: 31028
Address: 5300 N San Dario, Long John Silvers / Laredo, TX 78041

My daughter and I attended this location and were treated with so much disrespect by the cashier, Kaylah. She ignored the manager taking care of the situation and called my daughter "crazy" in front of the whole restaurant. This girl should be terminated!