LongHorn Steakhouse
Reviews and Complaints

My husband and I visit Longhorns every Friday evening for dinner. Needless to say we spend around $400 a month there on average. Recently we went to the Fayetteville, Georgia Longhorns and after standing outside for 30 minutes we were seated. We sat at a table for 15 minutes and waited for the server to get our drink order - which never did happen. Finally my husband said "lets go" and we left. Our Longhorns of choice is the McDonough, Georgia location. There definitely needs to be new management and servers at the Fayetteville store. Upon walking out of the restaurant I noticed that more than a few tables hadn't even been cleaned off and there was no one waiting but one couple to be seated. I hope the corporate office can check this restaurant and do something about it. I appreciate the opportunity to let you know the condition and service that your employees are giving to customers. Thank you.

I am providing my most recent experience at Longhorn Steakhouse at 272 US Highway 22, Route 22 W, Springfield Township, NJ 07081 Check #13520. I have never and I mean never felt the type of unwilling to serve my husband and I at this establishment in my life.

We came in to enjoy a late lunch/early dinner (around 7:30ish) after out all day. When we arrived at the restaurant, there was no wait and the hostess was very approachable and greeted us immediately. Once seated (high top table in the bar area) we waited for at least 15 mins before anyone even came to greet. When the server (who was not the server for the bar area) greeted us, he advised that the bartender was our server and would assist us. Now at this time the bartender has noticed that we are sitting there waiting. Not once did he acknowledge us or say he will be right with us NOTHING was said. However a couple who comes in after us sits at the bar and he immediately greets them and get their drinks.

Now with businesses not doing so good this type of service is unacceptable when I can spend my money at numerous other places. Throughout our lunch/dinner never once did he apologize for his behavior or even acknowledge us. As we are enjoying our meal (which was good) another couple comes and sit in the same area as us the high top tables in the bar and what do you know the bartender runs to greet them and serve them.

I'm not trying to make this about race but you tell me if an African American couple comes in sit and is never acknowledge or served from the person who area we are sitting in but another race comes and get serviced immediately, there's no other way to explain it.

At this time i know longer want to spend my money at any Longhorn/Darden if these are the type of people that are employed by your company.

Contact info
Crystal Grundy-Lane/Leroy Lane
[protected]
45 Richelieu Ter
Newark, NJ 07106

After the Covid pandemic started Longhorn steakhouse in Round Rock Tx stopped serving Thousand Island dressing. I have been promised that this was a temporary situation however today my waitress said it's not coming back ever. I was also told that it's because it takes too many ingredients so that makes me think it's not back on the menu due to laziness. I would like a definitive answer. Is 1000 island coming back and when ?

Me and my husband can not afford to go out much and we love long horns its where he proposed so its special anyway we ordered a ribeye cause its says juiceous steak and a salad and potato and I got salmon, when our food came the steak was too done and was not what you would expect from a ribeye we did not want to complain cause we know they would throw it out and we dont like wasting food, we ate our dinner with salad plates still on table really was disapointed I told the server when she came to get the check but no managment came over also we had grilled mushrooms which looked awful so we wanted to let someone know cause right now its hard to go anywhere and when you do you are bummed thanks for lisetening I know the bill was only 60.00 but thats alot for us, we dined in the dawsonville ga location

Wow! Went to longhorn with my husband in acworth on hwy 41. Took 2 grandsons for their first steak experience. One grandson ordered the $27 steak. Other 2 ordered $21 ribeyes. All the steaks were tough, inedible. The $27 steak was mostly left on the plate because he couldn't even cut into it! How can longhorn serve such garbage? The restaurant was full. That was a mystery!

I try to never complain, but this crap is inexcusable... They are ripping us off on curbside orders... Has happened 3 times I am sick of it.. The 9oz flo's filet was not what your picture represents... The nice filet in picture #4 was what I had expected... However,. I received this tough, overcooked and (probabaly a sirloin cut, from the looks of it) that was totally inedible. I could not even cut it, much less chew it... This cook should be fired. The broccoli sprouts as you can plainly see were a hot, burned, smelly mess, inedible as well. Whoever you had cook and serve this meal should be fired immediately.
We eat here several times a week, but never again.
You make it impossible to send feedback on your website. However, this is such an obvious example of your advertising trickery, I intend to send these reviews with picutes to many social media websites, as your company refuses to address why your false advertising should not be exposed.
What a horrible thing to deprive people of their dinner so you can serve cheap slop.

On Sunday the 15th of March me and my husband went for dinner the place was very empty about 7 tables it took them 15 mins to even get a server and i had to confront the host. ok so she went to look for someone he had a big party at that time so we had to be neglected while he get their order out my question is where is the team work? this put a bad taste in my mouth also me and my husband ordered a Outlaw steak medium both steaks were tough mine had a burnt taste after a few bites i seen a man asked him was he a manager he said yes he suggested that i try the flat grill, I said to him it taste like the grill needs cleaning i do grill alot, so i tried it his way also medium it came out with bleeding i said to the manager this isn't medium he said just taste it to see if you taste the burnt taste. no help at all i said to the waitress i will take this home but this is not what i came here for he pulled the manager in the kitchen i guess for the comment i made i won't be spending money there anymore .i don't know if they felt like i wanted something off the bill but if we couldn't afford what we went there for. we would not have went. poor choice also i took pictures of the resturant the steak and how i had to come home and cook it. this is suppose to be a medium steak, resturant empty no excuse for these action in this complaint.
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