Lowe's
Reviews and Complaints

the phone number to regcure i beleave it is a scam it didn't make my computer any faster than it alway was it slower than every and i want my refund back of 39.90that what i paid so where is there phone number you can't get no where i'm am very mad?

i sure would like to know the phone number of this company i would like to have my refund back in my bank account so if anyone know there phone number let me know

My husband and I went to Lowe's and purchased a Whirlpool upright freezer on 2/14/09. We were asked to buy the 4 year extended warranty and it sounded like a good deal so we agreed. They said it would be delivered in the morning which they never came until afternoon. I went grocery shopping on the next day as I was going in for surgery the 20th. I bought a lot of things to freeze so I would have it on hand.

2/17/09 I noticed that some things in the freezer were thawed so I set the freezer to the coldest temp. By morning everything was thawed and warm. I called Lowe's and they said they would send out a technician the next business day 2/19/09 to replace the freezer because it wasn't even a week old and it was defective. When I had asked about the refund for the spoiled food they say they do not have to pay for the food loss which was a little under $300.00 because they replaced the freezer and that nulled the extended warranty. I am entitled to a refund! And after reading about others not receiving their free delivery charge refund I am guessing I will never see mine either! I will never buy from that store again and spread the word to others so they don't get ripped off as I did.

Here Here Big Babysitter! I couldn't have said it better myself!

So, let me get this straight. You told the paint desk guy what color you wanted, which you could only do by picking out a color slip 'yourself' and handing it to him. He matched the color of exactly what you presented him. He had to add the proper tint to the paint to come out in the 'color you requested', which again, is the only way they will specially mix a paint for you is by your specifications, they show it to you (so you can match it up to the paint card you selected to be made, and you would have to either say "yes that is my color" or "no that is not my color". You obviously accepted it and paid for it and now you're angry because "YOU" did not take the time and effort to locate what color and tint that you really needed, you just had paint made that you thought was right. Well Lowe's has a policy, which is explained when you buy it, that they won't take back (refund) any paint that is tinted, like yours. You screwed up, they even attempted to make it right and you feel you should be compensated? I agree you should be compensated, for maybe disability compensation for your lack of common sense and for therapy to dispel your sense of entitlement. I work for Lowe's and used to work for Home Depot, neither of them would allow you to be compensated for your ignorance. You are the type of customer that businesses dislike. The customer is not always right, and you can certainly take your money elsewhere. But Lowe's and Home Depot communicate about customers like you, which we will just call problem people. Problem people end up being blacklisted from us and our competitors because you are full of [censor] and not worth our time and attention. Maybe if you were not an idiot int the first place, you wouldn't have had this color mix up in the first place, but you just probably guessed at the color and told the paint department associate that you were sure. If we are to hear about you from a competitor, you won't get service in either store. We have a right to refuse service to anybody at anytime for any or no reason. We are private property too, if you don't like it then leave. Feel like screaming or cursing me, go ahead? Then we call Loss Prevention and they will ask you one time to leave, if you don't leave on your own immediately, you WILL go to jail for trespassing, even if you do get in your car and get away, we already have all of your information and your license plate number with any of our basic 58 CCTV cameras. If two people told you to leave and you still don't go, you will sit in jail a bit longer for criminal trespassing.
On the other hand, if WE screw up, then by all means we will fix it and make it right at our own expense, but this [censor] entitlement you feel like you should be compensated is [censor]. Where do you work? I would like to make a complaint about YOU for WASTING MY TIME and feel that I should be compensated for my troubles.

yes i couldnt agree more, i actually work at lowes and let me tell you LOWES, is all about getting your money and then ### you basicaly
they want you to get the credit cards, and this is the reason why, for one it causes people to come in and buy ### regardless of the fact you dont need these things, and further more the interest, now lowes only approves people with the best credit because they know people will pay these fines and surcharges, thats for the people who actually catch it and not like the honest people that just pay the bill
anyway i could go on all day about the shady ### this company does if your interested in more info email me at kibbekkk@yahoo.com i will tell you all about it, even how to totally rip them off lol
seriously

I was hired on at Lowes as seasonal and went to part time. I worked for 8 mon. at 40 plus hr. a week. My disabled 5 year old lost his health insurance because I was making too much money. I asked to be given full time hr. and was turned down. I went to next in line over human resources and was went from 85 hr. every two weeks to 30 hr. every two week. They than went and hired two more people to take up the hr. I was working. They do not care about you or your family. Too many power hungry managers that want nothing but to ### on your parade. I would never work or shop here again. My family has spent on average of 10, 000 a year in this store but NEVER again.

Hey fellow lowes-bashers, my issue is not nearly as bad as some of these but i had to tell about it. I bought a little trailer with a black metal frame and wood plank bottom. About 5' x 10' . Go to liscence it and it turns out that every one of these sent to lowes, at least in washington state, have the exact same vin number. Identical. All of them. So I cannot liscence my trailer without a state patrol inspection issuing a new vin # . Go back to Blowes I mean lowes and of course there a'int a DAMN thing they will do! the person at customer service just stared at me like in the " employee smells of drugs" comment. Oh yeah, my state patrol appt. is almost here. they're scheduled out 4 months. maybe i can use my trailer soon.

I was a management trainee in this Lowes location with a stellar performance record. A lower-level employee tried to kiss me at one point in a secluded area of the store. I reeled back in disgust and left the area. On my next scheduled work day, the employee's supervisor approached me and apologized on behalf of her employee and asked if I would NOT report this incident to human resources. I agreed. Two hours later, the employee and her supervisor reported ME as the aggressor and filed a complaint.

I was questioned by the Area HR supervisor and terminated several days later. I petitioned the Regional HR supervisor for a review of my case and asked REPEATEDLY for the opportunity to take a lie-detector test to confirm my version of these events. I was notified several days later that my termination would stand.

With no witnesses to this event and completely opposing stories, I suspect Lowes chose to terminate the gender which had the greatest STATISTICAL probability of having committed the harassment. Meanwhile, a career is snuffed out, a reputation is irrevocably damaged, and the perpetrator of the harassment suffers no consequences.

My mom passed at the end of 2006. I had my credit checked the summer of 2007 and found a Lowes bill I new nothing about and could not afford to pay. I contacted the store and found out my mom had me on the account but because I never had a Lowes card I did not know. All customer service did was send me a Lowes card I could not afford to use because it already had a debt. By the time I could afford to pay it the company had added three hundred and something dollars in penalties and turned me over to collections. I tried to work out a deal to pay them their original balance and send them the death certificate of my mom and told them they could research and see I never had a Lowes card and this was not my debt but I was willing to pay them their original balance. Their collection department the store uses gave me a settlement amount and told me that would be the end of this unfortunate situation and the card would be closed out. Guess what! After paying, they did not close the card and sent be a statement for the remaining balance thats nothing but penalties and late charges for a bill that was not mine in the first place. They are nothing but liers to a person that could have been a good customer to them, but since I have a Home Depot card and a Sears card, I will never have anything to do with Lowes again!

I work for Lowes and I am sorry that what happened to you but the reasons behind their responses were really simple...
1.) We can only unload our trucks at certain times a day (if its our RDC truck its usually done in the evening towards closing time.)
2.) The length of wait is truthful, its a 53 foot trailer, it takes sometimes a few hours to unload.
3.) Our policy and Insurance reasons is why you could not go back and help unloading.

My last comment didn't read well enough lol! I think it must have gone to the wrong address see as your name ISN'T on it. I would call customer care inform them of their mistake and shred it.

Hello I am a Lowe's employee. The number is legit for activating the card. I'm not sure how you would receive one with your name on it if you did apply, perhaps someone on en your house used you name and mailed something in? Or even applied online. If it has your name on it, it is yours. But you can call customer care, a number on the Lowe's website to cancel it.

Careful, sounds like a phishing scam ... if you call, they'll probably ask you to verify your SS number or something to that effect. In essence, you'll be giving them your SS number because they never new it to begin with.

If you didn't apply for a Lowe's credit card, do not call the telephone number.

You might want to go to the Internet Crime Complaint Center Web site and file a complaint. Here's the URL ...

http://www.ic3.gov/default.aspx

Sorry to hear that! We are DONE with LOWES too--cancelled our credit card with them and all. They need to stop selling APPLIANCES! they have no idea what they are doing or selling and the customer service is terrible. They may as well hire all elementary school kids to work there, they would probably figure things out quicker.

For what dumb ### reason didn't you just answer the door when the delivery was on time? Seems like you just think you are superior to others and you found that the delivery driver values his time as well as you value yours. He probably had to leave so he could keep his appointments with other customers who would actually answer the door when he showed up on time. Seems you are pissed that lowes doesn't think you are better than any other customers...and quite honestly...they don't need your business. Courtesy works both ways. grow up.

don este que pasa ciao?

i agree. I go to the home depot near my house because they have english speaking workers. I dont care if your are french, asian, mexican, or romanian, if you are working here in America then english needs to be spoken. Americans have to speak foriegn languages, mostly spanish, just to get certain jobs in certain areas. Other jobs like in construction, you wont be promoted to foreman if you dont speak spanish for certain types of businesses. Americans may have different accents and pronounce words differently depending on where they grew up, but there is one thing in common we have, we can understand english. We have had many peoiples come to America including Irish, french, british, african, vietnamese, chinese, thailand, and russia. The majority of these people learned english and assimilated into society so that we could be one as a nation while still maintaing there heritage and living in communitties with like people, ex. chinatown. But when it comes to mexicans or those from south America we are called racist for wanting them to learn english before being allowed to enter our nation. All foriegners before had to learn english but somehow they are different, just because they are our neighbors. I would not dare go to mexico, or france to live without learning to speak the native language, and if they had to go into a business or deal with customers that did not speak they would get angry as well. French people get angry at Americans who do not know french if that said frenchman does not know english, is that racist? No. I thought that people who enter our country had to take test and be checked for diseases and criminal records as well as learning english, so if they are here and do not know english isn't that almost a certain sign that they are here legally. How do they get the job if the manager does not speak spanish? does that mean that at lowes only the employees that speak spanish are allowed to be promoted. Isnt that discrimination against americans who speak only english or against the other managers who get paid less because they do not know spanish? We have to almost know a foriegn language just to call the cell phone or cable company, now we need to know one to get employed or to buy a slurpee. Thanks for reading this and realize it not discrimination or racist and if it is then it goes both ways because there will always be a group left out. Should americans be left out or visitors.

We purchased a Generac generator on March 2oth of this year and have had nothing but trouble with trying to get it installed. The Co. that is
supposedly going to install can't even call us and let us know what the problem is. I called the store ( #2948) and talked with Ashley in installation, and she called Watts Elec. She then called me back and said that we will get a phone call from the gas man to set up a date. This was done twice by myself, and she called twice to ask if they had called me back twice to see if they had called. The answer was no we heard nothing.
If this is how things work, I will your store come back and pick it up and return my $9000.00. I'll just go to another home center and purchase it from them. I just can't see paying for something to sit in our yard so we can just look at.
On Monday, May 8TH, I will be going the that store and give them 24 hours to do something or refund me and I'll go where I don't like to go and purchase it there. Home Depot.
My name is Lucien Boissonneault and I can be contacted by phone [protected] or by e-mail.( DONB1937@SC.RR.COM )

from reading the complaints about Lowes', I wish I read them before I purchased my vanity.
Not only are the customers unhappy, so are the employees.
But rest assured, I will get satisfation, one way or another. I will make it my mission in life to get the vanity that I ordered THREE months ago.
If you're having the trouble with Lowe's customer service that I am, contact their Executive Management at their corporate office at [protected]. Yes it's long distance from California but maybe you'll get the satisfation I am still waiting for.

As of 06/23/2012, my husband and I was regular customers. Garry and Melissa changed that. After about 35 minutes or more standing in Flooring, for assistance from passerbys, I walked over to lightening, waited until Garry finished with his phone conversation, I asked for assistance, then he stated rudely I have a customer, that I need to go assist in another department, I said, I understand, but I am standing in front of you now, after 4 page for Melissa, and after 35 minutes of more without assistance. He starts to a get indignent, Melissa walks up, wants to argue that she only step away for a second, and no one paged her. She had been paged 4 times, I heard the Pages, and if you wanted to get technical cameras would show, my husband standing there asking everyone that walked by for assistance, and that she had not been in that department. I will do my future home projectss with Home Depot.

If you found such a great price, why bother going to Lowe's? Just buy it! Lumber is a commodity, so price is dependent on when it was purchased. It can change daily, and often does.

Just because a check has all the info from your drivers license does not mean the check will be accepted. There are other factors. And actually the girl didn't lie...it is a recording. The whole world doesn't revolve around you or your check. The cashier can't control if something is declined.

I will never give lowes any business again. in the future home depot will recieve it. reason.I bought a new washer, dryer, freezer in the same week I put it on my charge with in 8 months i paid off all but $700. i was going out of town so i decided to make my payment 2 weeks early. when i got my bill there was a late fee.they insisted I did not pay. I gave them $75 that same day and said I would be back in a couple weeks to pay it off. my next bill not only showed the payment i paid but also the one they said i was late. dated 10 days before the due date. I went right over there and showed them i was right and wanted the late fees given back. they said no so i handed them a check for the balance owed. by the way that paid the 2 year debt in 9 months. I no longer owe LOWES and no longer will buy there.I cut up my charge card and hope many other readers will do the same.

I recently got tired of home depot lack of customer service so i went to lowes my first purchase was a bbq to be assembled for pick up the next day . When i went to pick it up they dumped a box in front of me . so i sait it was supposed to be assembled they said sorry we will have it for you tomorrow morning well i called it was not done i explained the day before that i had to be some where and needed it for a party on sunday and that was the only time i would be home well they promised it would be delivered free the next morning by 7am well 8am i called the store they said there was no time on the delivery strike three the manager went to see if it was done he said it was but there ws a big dent in the front of it . who thinks its ok to deliver a damaged product. they are not even trying to get my business and they wont any more.

I would never buy anthing from Lowes again that requires an warranty. On 7/20 my refrigerator broke down I call the warranty and they sent out app.+. the gut came in my home he wasnt friendly at all, i went down stairs so he can handle his business. 45mins. later he calls me upstairs and starts to go ffo on me in front of my kids, to react would have been a bad mistake for me. so i call and made a complaint. a few days later they sent out another mom and pop tech. dont get me wrong I have nothing agaist one person company, but a gaint like Lowes should be using better tech. so the second tech comes out and open the refigerator door and says: this unit is unrepairable. *** this ahole didnt even plug the unit up. the 3rd service tech.comes out plugs the unit up unplugs it, *** both panels and say: it looks like a tech. drill a hole in the freon line to see what was going on the the line, and the fan is out and the motherboard needs replacing.in any event you're covered and i'll oder the parts. make a long story short we went over 3 weeks with out a refrigerator, sure they replace the unit and paid $250 for food loss. but that is not good enough for me, I wish to be compensated for this ordeal. I was told I drill the hole in the line. i was told a gift was sent out, then i call back to tell them the parts are here but i dont need them, at this point i was told the gift card was cancelled. no one knew what the other was doing, no one check the notes from the GE service tech. and he was the only true tech. in the 1st. place. this is BS. I'm seeking $3, 000.00 for compensation

We purchased cabinets from Lowes in 2017. It took until 2017 to complete our kitchen. We were told they would make it right then make compensation for this mess. We spent $16, 000 and they would only give us $5, 000 for waiting 2 years on a kitchen.

We will never purchase from them again or recommend them. The cabinets were Craftmaid. They were delivered with holes and scratches every time. The first brand was Shandoah and they were also junk.

Now we are going through the same thing to get them to release the $5, 000 they promised.

Buyer Beware!

I went in on a weekday evening to purchase lumber(being a female-older) I went in and at least 3 employees and a manager were standing at check out desk in the load out area. there were maybe 20 cars in the whole parking lot. I looked for a cart and found one with stuff in it had to remove items. There were loads in the ilse ways with stock stuff on them with no one around. I loaded BY MYSELF treated lumber for out side 2x10x8s and 2x8x8s and plywood. There were "guys" in the isle looking then then drove off, anothe"guy" came down and then stopped and looked busy. I don't mind loading but i was in a rush plus NO ONE WAS IN THE STORE, so, there were emplyees all over the place. I was slamming the boards to see if anyone would offer, no such luck. so i pushed the cart to the front load out registar and i said thanks for the help and he said "i am helping u" How sad. I asked for the manager told him the problem and he even buckled his knees and didnt say ONE WORD! He was scared! the others just gave me dirty looks. they loaded my truck cause I wasn't after spending $200+. They don't care they ran off the moms and pops places so now we are stuck with this *hit. as i was leaving two employees were walking out front "chattin" how nice wish my job was that easy!

Purchased fensing from Lowes. They state they will meet others prices. I bought fense boards and they met the competors price. I paid for the boards and was picking them up later. They called me an hour later and refused to let me have the fense boards at that price, and I had already paid for them. So don't believe them when they tell you they will meet competors prices, and that when you buy something from them, paying for it, that it will be yours

Our company had ordered a fence from your company (Lowes), which we were told that we would receive on the 23 of August and we never did... On the 28th we called the store to find out why they never called us to let us know where our order was and why we never received a call tell us it was on back order . The manager of the store then went a head to tell us that the vendor had been on back order for over 3 months which they never told us in he first place or we would of never ordered it to begin., .. Again poor customer service .. So then they tell us we would receive it Sept. 12th and when we called on the 10th they said it would be available on the 14th so we then asked to be transfered to receiving and the manager of receiving then told us they don't know why they told us because they don't receive on Sundays... So we were lied to by two different departments because they didn't know what they were talking about ... As a Business that store is very poorly ran and we still have no answer ... Our business will never work with that location ever again...

Every time I go to get plants there is never anyone to load at the norman, & 74th street okc stores. There is plenty of people doing nothing they don’t even offer to help load. Once another customer loaded mine. Its ridiculous that you have to chase people down there should be someone asking you. Another issue is what’s up with the plant carts cant they have them inside available to you. They should also double staff the garden area with people ready to help and load. The prices of each plant should be available and on all plants so you know what you are paying.

Looking for front door. one employee was busy with customer. two others standing around doing nothing. waited for busy employee to get help.

Kevin Wilson did great job of helping. went back on sat. after getting front door mes. didn't like Clint he was 45min. late and didn't call to let me known that he would be late till 45min later which i was back at work.never i am sorry or anything! any way back to sat.morning young man tells me i have to have tax whatever for $20.00 and me telling him i didn't need that he said i had top have this and that to be able to get door. i am so disappointed in service. it is as bad as home depot!

we were happy to see you come into the comm. but i see it is all the same. will not see me there again and will never buy any thing from you're store . lousy service people that don't know what the are talking about lousy lousy lousy!

We purchased replacement door and windows from Lowes, and Lowes sent us a rewards card for our purchase. I went to use it for a small purchase recently and it was declined. The cashier said there was no balance on it. It was embarrassing as I had to leave to get money to pay for our purchase when the rewards card should have been all that was needed. I called Lowes and they said there was nothing they can do unless I go back and make another purchase and try to use the card again. If it does not go through then I must call them from the check out line to see what it wrong with the card. There is nothing else they can do.

Well now I can clearly see. My experience was Lowe's Visa closed my account and stated I had opt out. When I have been a totally dedicated customer, never late. I called when I noticed my account online stated it was closed. I was informed that I had opted out in November. I asked for the issued to be researched as I had made no such request, in fact, I had not been online as I had attempted the wrong password and was unable to get online during the period I supposely opted out. Ummmm...interesting, nor had I made any type of contact with the company. Well, I just got my letter from them and they refused to turn this around. Of course, this is happenning when my account is just about paid off. If is was not for dropping my credit score, I wouldn't even fight it. This is wrong! I will not forget this GE.

This same thing happened to me. I just noticed my 9.99% when it has been 4.99% fixed for the last 6 years. I also started with Capital One and it changed to Lowe's Visa. I never received any notice on my bill that the customer service associate claimed had the information about closing my account, opting out and keeping my original 4.99% fixed rate. Customer service claimed that by making a purchase during THEIR agreement period (which I never received) back sometime in May 2009, this would make me agree to THEIR new terms effective sometime in October 2009. I was NEVER informed of this at all! I have NEVER been late paying any of my bills ever and this year I started paying my Lowe's Visa bill in full every month. I think Lowe's Visa is lying, being sneaky and will lose good customers like myself over this!

On 3 different dates, I purchased 80 lb. bags of concrete and explained I was disabled and needed someone to load product for me.All 3 times nobody helped.fortunately I brought a friend along.This type of treatment to the disabled is shameful.Please don, t shop at Lowes and help people with disabilties a bit of dignity and self respect.Give thanks for your health, you never know when you, ll be in my shoes.

Gave One of my employes a hard time about returns due to the product was missing parts. How much do you think it cost for my guys to have to go back to the store to get a replacement but also to be told he should had known it was missing parts. Well Know wonder their store is always empty. Lowes also lies about price matching, as they have screwed us on this many times. This Co. spend about $380thousand a year in electrical parts. No bussiness for 1 year.

All 3 times nobody helped, yet your lazy friend allowed you to beg for help 3 times?

I agree with PSUGUY... once I was stranded in front of a Walmart because I left my lights on therefore draining my battery, there's a tricky latch to the hood of my car and in the freezing cold, and short fat fingers I couldn't get to it, I asked one of the Walmart employees that puts away the shopping carts for assistance and he said he couldn't touch the car because of liability issues. If something happened to the car while he was helping me, or if he had caused damage to the car, and I would have been a litigation-happy person, I would have sued his ### off.. and Walmart would have been held responsible because he was wearing his Walmart uniform while under the employ of Walmart.

i hear u. i just quit lowes today. u r so right!