Lowe's’s earns a 1.4-star rating from 2222 reviews, showing that the majority of home improvement enthusiasts are dissatisfied with their purchases.
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Behaviour issue
I was shoppping at my local Lowes, I had an employee walk up to my shopping cart full of my soon to be purchases and pull one out! I asked if there was a problem and he said “just checking something.” He had scanned my product
Spoke to Lowes Corporate Complaint Desk
810! 215! 8501
and got it resolved., he said, “yup, its the right price.” I couldn’t believe the nerve of this guy, had it been mis-marked did he plan to take it away? What if a woman’s purse or a child had been in that cart? I contacted Lowes customer care center and was told they have a 24 hour reply policy. It’s been 4 days and no phone call.
Desired outcome: wasted my time
I made an order on the Lowe's website. Shortly after that, I get a call from my credit card company saying that my card was hacked for over $800 on the Lowe's website. I rarely order things online and this is the reason why...
Lowe's Corporate Complaint Desk
810 ! 215 ! 8501
it was 9 days after the window arrived I went to Lowe's and I told them that I wanted to cancel installation and just pick up the window. I waited an hour an no window, so I cancelled the window..
lowe's Corporate helpline 810 ! 215 ! 8501
Kitchen project
Started this journey in May of 2023. To date, my kitchen has not been completed. I have spoken to so many people and given the run around turn after turn. Cabinets arrived in my home covering every inch of my front room on 8/4. After 2 1/2 weeks and called and complained. Around 8/23-25, cabinets were installed. Had to purchase a sink, after being told I...
Appliance delivery, complaint resolution, cabinetry and countertop issues.
Two of the four kitchen appliances that I ordered arrived dented. I returned one, and they made the return and replacement process more difficult than it needed to be. The refrigerator delivery person told me that the refrigerator wouldn't fit under the cabinets and was pushy about demanding a decision whether or not to accept delivery of the refrigerator...
Read full review of Lowe'sTreated as a criminal
I have a 5 star home repair business on google, I’m extremely busy and there’s a high demand for my services simply because I’m good at what I do. I shop at Lowe’s in Marion, nc for all my materials on weekly basis sometimes up to three times per week and my business been steady now for at least five years. Through my customers I bring Lowe’s lots of money...
Read full review of Lowe'sWindow Installation
Hello Lowes Friends,
My name is Ben N. Lee, I reside at 607 Post Road Drive, Stone Mountain GA. My phone number is [protected]. My email address is [protected]@bellsouth.net. My complaint is that I purchased 10 windows in October 2022, the installers came to install in January 2023. When they came to install the windows, two of the windows were miss-measured, so they took them back. That was in January 2023. To this date, I've on received promises' that someone will give me date when the installers return to finish the job. It's very close to a full year since I purchased and paid for the windows, and I still have not received them. Please help soon.
Thank you,
BN Lee
lower price
Manager James (#2512818) refused to give a refund for the difference in price. Originally purchased the following on August 20th (Order #: [protected])
Lowes Corporate Complaint Desk
810 ! 215 ! 8501
1. Electric Range - Item #1857692 Model #GCRE3060AF - $821.45 2. Dishwasher - Item #2593012 Model #FDSH450LAF - $549.00 3. Refrigerator - Item #4882711 Model #GRFS2853AF - $1826.55 I explained to Manager...
Desired outcome: refund
on Wednesday September 28th 2023 at around 1 pm I was shopping for plants in the clearance area in the back of the store. Ramsey St Fayetteville, N.C. as I often have. The last 2 years the deals have not been good at all. Well this day there were 2 or 3 other.
spoke to Lowes Corporate Complaint Desk...
810 ! 215 ! 8501
Lowes Corporate Complaint Desk for help 810 ! 215 ! 8501
Five LG appliances rebate
Lowes Customer Service We were recently denied our Rebate from LG appliances. We followed the application process that routed this application through Lowes. The only feedback we received was that the appliances we purchased do not qualify for the rebate. Here are the facts: My wife and I went together and purchased five LG appliances at Lowes store...
Read full review of Lowe'sWindow installation services
I have a pending Incomplete Window Installation which is currently approaching the 2 year anniversary since the Signed Contract, without resolve. It includes: 3 Replacement Windows, 4 Installers, Numerous Installation & Inspection Errors, a Weakened wall structure, & a Failed North port City Inspection. • 10/27/21 – Lowe’s Christopher Truit Consultation ...
Read full review of Lowe'sClearance live plants.
on Wednesday September 27th 2023 at around 2:30 pm I was shopping for plants in the clearance area in the back of the store. Ramsey St Fayetteville, N.C. as I often have. The last 3 years the deals have not been good at all. Well this day there were 2 or 3 other women looking at the same time as I was. There were 5 tall racks of flowers and plants at...
Read full review of Lowe'sBlink outdoor camera
On 09-28-23 around 4pm. I was shopping at Lowes for a few things, and ran across a sale slip so I went to the front of the aisle where their was a worker putting stock out so i asked him about the blink phone he responded by saying all security items would be on aisle 10. so after a few he came over so i showed him what i was looking for he scan the item said they had 4 in stock he then put the slip in his pocket and said i could not get the item because it had the wrong date .so then when I COMPLAINED I WAS ASKED DID I TAKE A PICTURE. I called the complaint number. she was suppose to email me
conformation number she did not so i called back 2.5 hours later the 2nd lady said she could not find and was very much in a hurry to get off the phone.
Desired outcome: I would like for this company to teach their employees customer service skills.
Customer service
I buy Halloween decor every year. My lowes is in Lebanon Tn. I went in not long after they put out their decor. There was one high end decor I wanted to purchase. Lo and behold they only had the display. Don’t know if they sold Stock already or only had the 1. Anyway, I wanted to purchase,. Asked an associate if I could get one or buy the display. They...
Read full review of Lowe'sHusqvarna zero-turn lawnmower purchased at lowe's in gloucester, virginia
We purchased the subject lawnmower on April 13, 2023, along with an extended warranty from Lowe's. The mower was delivered several days later on a pallet and still wrapped for shipping. It was left to us in that condition, to unwrap and remove from the pallet! With great difficulty we were able to free the mower - only because we happened to have a good...
Read full review of Lowe'sMy window installation
I purchased 5 windows in July.
I charged them on my lowes credit card.
The windows were installed in August.
3 of the windows were defective, so replacement sashes were ordered. I was told that the windows would be installed in about 3 weeks. It is now October, and I still don't have my replacements, and I went with Lowes because of their reputation, and I didnt want to go through this.
I've tried getting answers as to when the sashes would be reinstalled, and I keep getting the runaround. I almost have the windows completely paid for, but I will not make another payment until installation is complete.
fyi... I ordered the same windows last year, and was very satisfied... this year, not so much!
Sandra Rose-Finger
514 Galahad Ct mantua nj
[protected]
Desired outcome: I want my windows repaired asap. It has been 3 months since I started this project.
Delivery & service
My name is Robert M. I'm a neighbor & friend of Marge S. so I'm a wittiness to what Lowes have put this woman through. They really need to be ashamed of themselves. I'm also here to put in what Marge S. left out. Out of 4 times of their delivery people coming out and 8 delivery men only 2 of them spoke English. They never leveled the washer or dryer when...
Read full review of Lowe's and 1 commentAppliances
In July 2002, we purchased all appliances for new construction. We lost our original home to a fire. We were 50% complete in construction when our father dies. He was the owner of the property that the appliances were purchased for. Every two to three months Lowes would call and see about delivery. The delivery date was pushed back because there was no...
Read full review of Lowe'sDelivery of refrigerator
The order was placed on 9/15 with a delivery date set for 9/18.
No delivery on 9/18.
Call to Lowes said it was scheduled for 9/20.
No delivery on 9/20.
A call to Lowes Customer Service rescheduled delivery to 9/21.
No delivery on 9/21.
Delivery was set for 9/22-which was not possible due to my mother's medical appointments on Fridays.
A call to Lowes Customer Service scheduled/guaranteed delivery for 9/27 but then we were called to say delivery was set for Friday (9/29), which is not possible due to my mother's medical appointments on Fridays.
Almost two weeks and multiple reschedules later-we still do not have the refridgerator.
Desired outcome: I would like to get the refrigerator delivered on either Wednesday, 9/27 or Thursday, 9/28.
Vinyl fencing
I signed contract to have vinyl fence installed 3/2023. It has been nothing short of a nightmare. Today is 9/26/2023 and my $20,000 fence is still not complete. At one point my entire wooden fence was removed which left my backyard, inground pool and trampoline exposed for almost a month due to Lowes having a contract issue with their installer. I live in a...
Read full review of Lowe'sKitchen appliances and installation
My husband and I purchased approximately $4500 worth of kitchen appliances at Mother's Day. I'm unsure how much we paid for installation - but it was substantial. Lowes had the washer/dryer and dishwasher installed within days of the purchase. They work wonderfully and it has been so nice to have working.
Lowes Corporate Complaint Desk
810 ! 215 ! 8501
Lowes Corporate Complaint Desk 810 ! 215 ! 8501
No longer give military discount on major appliances.
Today I was in Lowes's to buy appliances for my kitchen and was informed you no longer give military discounts on major appliances. This was dishearten for a company for years that pride itself of providing military and military families with discounts for years. What have changed, the military, and their family is not worth the discount anymore and are...
Read full review of Lowe'sFlooring
We purchased carpet & vinyl planks from lowes Bonney Lake. On carpet installation day they ran out of carpet & did not finish the installation. On top of that the carpet installed in one of the bedrooms had a stain. (White carpet). Next came the vinyl plank flooring. The installers arrived & after removing my all vinyl plank flooring they said the could not...
Read full review of Lowe'sLowe's Reviews 0
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About Lowe's
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".
4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.
Overview of Lowe's complaint handling
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Lowe's Contacts
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Lowe's phone numbers+1 (877) 465-6937+1 (877) 465-6937Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone numberSales & Product Assistance+1 (800) 444-1408+1 (800) 444-1408Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 7 7 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number40%Confidence scoreConsumer, Commercial Business Accounts+1 (800) 890-5932+1 (800) 890-5932Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone numberTechnical Issues+1 (866) 232-7443+1 (866) 232-7443Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone numberCommercial Accounts Receivable Accounts+1 (800) 445-6937+1 (800) 445-6937Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone numberCustomer Service
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Lowe's emailscustcare@lowes.com100%Confidence score: 100%Support
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Lowe's address1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
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Lowe's social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024 - View all Lowe's contacts
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