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My name is Robert M. I'm a neighbor & friend of Marge S. so I'm a wittiness to what Lowes have put this woman through. They really need to be ashamed of themselves. I'm also here to put in what Marge S. left out. Out of 4 times of their delivery people coming out and 8 delivery men only 2 of them spoke English. They never leveled the washer or dryer when the first delivery. I looked how to level the washer & dryer online it says to lower the machines as low to the floor as possible then level both machines to each other. When they brought the right dryer that she ordered I caught them before they were able to unload the machines of the truck and told them what it says online they didn't understand a single word I was saying. This is America if they are sending Spanish speaking people they should send at lease one English speaking person. So Marge still has a washing machine that's unlevel & 2" off the floor the dryer is also unlevel & adjusted all the way down. I told Merge I will adjust them for her but she says she paid them to do it why should she pay them if they refuse to do the work. I have to agree with her. She also paid for a 3yr extended warranty I found people online saying Lowes wont honor their warranty and no one will do warranty work for them. She paid over $1200.00 for the machines including Delivery, installation, extended warranty I found a matching Amana washer & dryer same machines Marge ordered new in the box for $800.00 for the set delivery & installation included. Marge & I feel they should take off at lease $300.00 on her bill I bet I can get a lawyer take this case & the court will make Lowes pay all legal fees. There's over 2000 complaints on Lowes Over 200 other complaints saying Lowes wont pay for warranty work. I'll bet if they don't work with Marge they wont get even $800.00 out of this deal by the time they pay all legal fees and return the money for services they didn't render.
Desired outcome: Take at lease $300.00 off Marge's bill for service's not rendered and aggravation. No 81yr old woman should have to go through what Lowes put her through
They've been out to her house 4 times to correct the problem and They still haven't corrected the problem. How many times do you suggest she should give them to correct it. She isn't comfortable running the machines they are beating themselves to death. I told her I would adjust them for her but she wants what she paid for. She is 81yrs old She's in bad health she has a mechanical heart valve She doesn't need these problems and aggravation Lowes has been told this but they don't take things serious. She says the washer works great other then she has to play with the start button to make it work and because its unbalanced and beating its self to death on spin. Also she bought the 3yr extended warranty and in the complaints I see there is over 300 complaints that Lowes wont pay for warranty work. Isn't it illegal for a company to sale you something that wont work for you. Why should anyone buy a extended warranty if they can't get anyone out to fix it. I'm sorry but I don't see anywhere where it says those complaints has been resolved. So that means when her machines starts giving her problem like now she will have to fight Lowes to come to her home to fix it. now you tell me how much she should she get for her problems. The 3yr warranty cost her $164.00 since they don't honor it she should be refunded it + stress and aggregation. The machine comes with 1 yr warranty and they can't or won't take care of it. The problem she has the people they have delivering and setting up the machines. They aren't trained how to set up and install washer & Dryers. Her refrigerator & range is on its way out she also needs a new toilet She's always been happy with Lowes until this she says she will never buy from Lowes again so I will take her shopping at Best Buy or Menards this weekend. She really needs to have this resolved.
