Lowe's

Approximately a year & half, I purchased a GE washer. In June 20, 2022, my washer stopped working, and I had to use the extended warranty- Premier Group. On June 22, 2022, the technician guy came and stated it was the motor and he had to order a new one. On June 24, 2022, I left for military leave. On July 22, 2022, I returned home and mind you, during my time gone, no one had reached out from Premier with an update. I called to find out what the status was as Premier NEVER Communicated any updates. On August 5, 2022, the same technician returned to fix the washer. He stated, it was not the motor and did not know what was wrong. Since, then .. No word/ communication/updates from Premier since he was at my house. On August 10, 2022, I contacted Lowe's customer service to find out what was going on. Lowe's CS, advised he I had an appointment on August 15, 2022, between 8a- 5p. NO ONE SHOWED UP/CALLED TO CANCEL. I contacted Lowe's CS again to report this. Now Premier documented they did and ordered a part. I have called 3 times to Lowe's CS and spoke to a Supervisor this time as I continue to get the run around that Premier is reporting they show up and ordered parts. She would expedite the request; however, the part is on back order. NOW, the part is on back order, but Lowe's continues to wait on Premier to complete paperwork on the work they say they completed.. LIES.. They have not been to my house since August 5, 2022 and I keep getting the run around with both LOWE" S and PREMIER.. It is over 2 months with no washer... Each time I call, "the order was accelerated"... (on a back order part?)

LOWE'S REFUSES TO FIX THE PROBLEM...

On 8/25/22 at the Lowes in Kalispell, MT.

I purchased a fridge at Lowes on 8/1/22. I was told it could be expected to be delivered to my house on 8/17/22. The evening of 8/16/22 I get an automated phone call that my delivery should be arriving between 10am - 2pm. As 3pm came on 8/17/22 and still no one showed up or called, I called Lowes and their automated system said my fridge was supposed to be delivered, now between 2:30pm - 4:30pm. As 4:30pm came, I became concerned. I called the store and spoke to an associate who was not helpful. All she kept saying was "I don't know" "They have until 8pm to deliver your order". When I asked her if my fridge was even on the delivery truck she stated "I don't know, we can't look that up". I waited until 8pm and still no one showed up and no call. I called the store back and was immediately given a different number to call. I called that number and the gal on the other end could immediately tell me that the Lowes store received my fridge and it didn't get delivered to me because they didn't put it on the truck that day. She transferred me back to the store. This time I got a different associate who did look up the information to confirm that yes, they did have my fridge, but they forget to load it. She goes to reschedule me for delivery and tells me the soonest they can do it will be a whole week away! I could not believe that the customer service was so bad. She did provide me a small refund and stated she added notes to let them know this must go out next week. I asked her if there was anything I could do to ensure it got delivered the following week. She stated "No, this is on us." One week later arrives. The night before I receive the same automated phone call letting me know my fridge would be delivered tomorrow between the time of 12pm - 4:30pm. Same situation, 4:30pm came, no one showed up and no phone call. I call the store and the automated system said it was now 4:40pm - 6:30pm. 7pm comes and goes and now I know I am not going to receive my fridge. I wait until 8pm so the store cannot use the "they have until 8pm on me". I call the store and get the associate who "doesn't know anything". I ask her to please transfer me to a manager. She hesitates for several minutes, then says okay I"ll transfer you to the assistant manager, but he probably won't answer. I get transferred, and yup doesn't answer and the phone doesn't get rerouted to an associate. Now I know I have to drive to the store to get to the bottom of why for the second time I didn't get my fridge delivered. I go to the store, ask an associate if they could point me in the direction of the manager. The associate goes and lets the manager know I need to speak with him. When the manager comes out I explain to him I am quite frustrated that I didn't get my fridge delivered now for the second time. The manager shrugs his shoulds and says "we are using third party delivery" (kind of like "oh well don't know what to tell you attitude") I tell him the customer service I've received has been horrible and am not sure if that is just their standard or what is going on. The manager doesn't even ask to look into the situation until I say to him "can you find out why I didn't get my fridge for the second time". He looks it up in the computer, then states "I'm going to receiving to actually put my hands on your fridge". He comes back after 10 or so mins and says nothing to me just back to the computer. I ask him "is it back there" his response "yes" "I'm going to email the store manager to make sure we deliver it tomorrow." I said "no, I am going to take it right now. I don't trust that it will actually get done and you guys have had my money for several weeks right now without providing me with a product or service and you've been unable to keep your word the last two times. The manager is obviously angry and says "well I have to pull it out of the back and that will take some time because they are unloading the truck now". I ask "How long". He shrugs his shoulders and says "I don't know, 30 mins or an hour". I said okay I'll wait right here. I also told him I needed to be refunded for the recycle fee of my old fridge and the cord that they claimed to need in order to hook up my water line (said they couldn't use my existing one). About 40 mins later he emerges from the back with the fridge, goes back to the computer and completes my refunds. We load the fridge into the truck and the manager disappears. There was never a "I'm sorry this happened from any of the employees at the store" There was never a "Let me look into this for you and see what we can do" There was never a "thank you for your time". There was no urgency or care. The customer service I experienced was incredibly unprofessional and not a standard I care to ever experience again. The scary part is I don't believe Lowes would have followed up with me at all if I wasn't following up with them. I don't believe they would have reached out to reschedule my order or notify me of any delays. They would have kept my money, and the product and not provided any service.

Hello,

8 weeks ago, I responded to an ad in the local newspaper stating that Lowe's was having a sale on windows. I went in and talked to Rick, a sales rep and he informed me that a man, named Mike Gable would come out, measure my window needs and work up a price.

So, we waited and on August 4 a consultant named Mike Gable came out, measured our window needs and informed me that he would get back to me that evening. Prior to his leaving, I asked if I would be receiving a veteran discount. He looked like a deer in the headlights when I asked him that and he mumbled something about looking into it.

Well, that was the last time I heard from Mike Gable or anybody from the window department at the Carol Stream, IL store. I have called and gotten no satisfaction. I am now of course wondering if that may be due to my being a veteran and Lowe's not wanting to give a discount. Please advise

Jim Boland

The Case # is [protected].

I first called your store In Hillsboro Ohio (#2343) last year when I received an email from Lowes stating that I had returned items. I called the store to tell them I have never been to Ohio. They told me they had an employee at your store who has the same name as I do, and they got him. He stated he had returned the items and accidentally used my account. Ok. Please be careful and use your own account.

On August 11th, I received a Credit application stating that I had applied for a business account. I called Lowes Customer Service and told them I had not applied for a business line of credit. After several phone calls, the young man stated that they were going to run a purge on my email address to see if they could remove it from any other accounts. I thought the matter was handled, but all that happened was that my phone number was unlinked from my account.

Today I received another email, again thanking me for requesting a business credit card. I also received a password reset request, meaning someone is trying to reset my password. I called corporate again, and they said the request on August 11th had been updated as "completed". Evidently it was not.

I called three times this morning and spent an hour and a half on the phone with Customer Service. The Case # is [protected]. They relinked my phone number to my account.

They could not tell me which store in Ohio that the Scott Chisman I spoke to last year worked at. I googled it (imagine that) and found him to be working there in Ohio as a Pro Desk Supervisor. I called your store ID #2343 three times this morning, speaking with a manager and an associate. Each time the phone was cut off when transferring or just plain dropped. I called the Pro Desk also and the phone was answered and immediately hung-up on. So now I am becoming agitated.

Can you find out if the individual at your store, named Scott Chisman, is he trying to open a "Pro Account Line of Credit"? Did he try to reset my password this morning or yesterday? Is he using [protected]@gmail.com on his credit request or in his account?

If so, please ask him to pay closer attention and not to use my account. He is not the only Scott Chisman in the world, as surprising as it may seem, and he knows that.

Scott Edward Chisman

6712 Augusta Hills Drive NE

Rio Rancho NM 87112

[protected]

[protected]@gmail.com

Webster NY Lowes has an AWFUL delivery department. Stay away! Delivery was originally scheduled for 8:20 am on Wednesday. They showed up at 10:30 with a dented fridge, workers that did not want to work. Was told everything you can imagine from their delivery department. I had to wait until Thursday (today) for a “first” delivery of the day (so I was told). Again, had to call because no one showed. Low and behold, it never got put on the truck. Meanwhile, I am losing all cold and froze items. Spoke to Adam Stienmetz who could of cared less. Asked to speak to manager but he couldn’t transfer me because he was on a conference call. I offered to wait, he would not let me. Manager would call me back…. Yes, you guessed it, I have not heard from anyone.

Bought and paid for a washer/dryer with in home setup. 3 days in a row they said they would be here and 3 days no show, no call, nothing. Calling Lowes is a punishing experience, they are NOT the delivery people and therefore have no way to contact them (their words) and don't care. They then connect you to another line which offers 5 or so choices which CANNOT be chosen so it repeats the choices to you ad infinitum until it disconnects you from the phone call. Even when asking not to be sent to the phone help purgatory, you are sent there again on the next call. This seems to be a Nashville thing since store #1184 in Omaha is NOT like this and delivers exceptional service.

Someone get Marvin the Martian on this.

In Sept 2018 we purchased an in-store EPP for a Gas Range, Microwave, Dishwasher and Refrigerator.

About a month ago the Oven on the Gas Range stopped working. We contacted Samsung who sent an Engineer onsite at $145.00, to diagnose a faulty Oven Igniter which will cost about $495.00.

Our efforts to open a claim online with Assurant was not possible because not all of the 4 appliances purchased were listed.

Instead they listed 2 Dishwashers and 2 Refrigerators and left out the Gas Range and Microwave.

I have spoken with Assurant several times and provided email proof of purchase and still they need more information to open a claim.

I bought my Frigidaire refrigerator back in 2020. I got the warranty. My ice cube maker broke down almost 2 months ago. Lowes sent over a repair shop that is an 1 1/2 hours away, for them to come to my house, look at it for 5 minutes then leave. Came back 2 weeks later to install a part for the ice cube maker still not working. They said to give it a day but no, its not working. They closed the account also. I called Lowes they referred someone who was about 1/2 hour away but when I called them they said they don't service my area. The only other company was this far away one, who, still is waiting on my new part, and cannot tell me when its coming in. This is absolutely not acceptable. Lowes also makes an appointment, only to find out the repair show never gets these appointments, and of course do not show up. I cannot and willnot be taking off for people that don't show up. Is Lowes going to pay me for my time off? I think not. I will never buy an appliance from Lowes again.

hello pamela goodman

work id 4256446 april 14,2022 about 920pm

my working days are thursday,friday and saturday 7pm to 6am

Iwas working on the inside the truck pushing the product down the belt. as i was moving my right leg went down the hole inside of the truck... i put in my paper at

segwick already i put it in under workmen compt. but, the store manager MR. RODNEY LEONE... has not and will not fill out the workmen compt paper .i have get a lawyer to go after the company .since he has not fill out the paper. they let me go and is tryin to close the case... like it never happen.. there's a video. unless they easer it .or copy over it. segwick said it's rodney to fillout the paper and send it into them... my lawyers name is WILLIAM S. GANN.

office [protected] ask for BONNIE MITCHELL PARALEGAL...

I purchased a Giangi faucet and sink set on 7/18/21 from lowes in Mansfield Pa. The faucet has broken and is leaking from a plastic connection on the main line. I've made several attempts to contact the company via phone which they do nor answer and email that also goes unanswered. I have a pic of the connection that is leaking as well as the receipt of purchase from lowes.

Washer and dryer were delivered in August 18th. We are moving so we just got to install and test them on August 20th. The Lowes contracted deliveries through some random company and basically a bunch of people who didn’t speak English showed up in a tiny rental van full of appliances. It’s obvious they were not properly stored/transported or the dryer was dropped. They even forgot to remove the screws that are put in to prevent the washer from spinning during travel.

The dryer is badly dented on both sides and the dents are impacting the rotating drum while it operates. It makes a very loud thumping noise. I called the customer care line and they refused to replace it or accept it as a return. They’ve said I need to contact GE and have a service technician come out. That’s gonna be another week now without being able to effectively do laundry. Then we have to wait for someone to come replace it. So now we may not have a dryer for an entire month. I have a job. I need clean clothes. I’m out $900 right now.

Anyway, I’m disputing the charge because the goods were damaged and Lowes refuses to replace them. I will not be doing business with Lowes again.

I bought not wile a go a bed Item # 4137097 model BS0002LBDTTNM Order # [protected] for $203.64

I would like my refund for manufacture defect, bed is broken on one of the sides, I follow assemble instruction's

one of the sides stars to separate and finally broke it's been so short time of use, I am not happy with the product VERY POOR QUALITY OF MATERIALS

Please let me know how do I return this product

I took some photos that I can provide if need it or just unassembled and bring it back to the store.

And expecting to have my money back guarantied.

I bought this item at lowe's trusting quality guaratied.

Dear Corporate Office:

After having several flooring companies come to my home and visiting a few flooring showrooms I decided to select Lowes to take care of my flooring needs. I was very pleased with the customer service I received from Lowes at the time of my flooring selection. I selected the Lexington Oak Luxury Vinyl Flooring.

Prior to my flooring purchase, Lowes sent out an associate to take the measurements of my entire home. My home’s floor is a mixture of terrazzo, original hardwood, and concrete. The associate taking the measurements and I discussed the uneven floor areas, and I was told by the Lowes associated who conduct the measurements, that Lowes would not level the floor areas and that I would need to have a company to level my floors in certain areas. I did just that. I had someone to level the uneven areas and Lowes sent the same individual back to my home to check my floors areas of concern. He shared again that the floors were not leveled and needed to be leveled with self-leveling in those areas.

I later, received a call from the sales associate at Lowes who shared that Lowes had received all the information and measurements regarding my floors. The sales associated and I discussed the flooring notes and measurements. I was concern about the instillation, I asked do I need to have someone to come again and level the floors. The sales associated assured me that the Lowes installers would take care of the uneven floors and not to worry. I felt confident that Lowes would take care of the uneven floors and I would be satisfied with the instillation. So, I proceeded with my purchase of the Lexington Oak Luxury Vinyl Flooring materials, delivery, and instillation which totaled $18,436.02.

My flooring materials was delivered on June 10, 2022. By mid-June, I received a call from an associate from Keller Interiors and said that he was at Lowes to pick up my flooring. I expressed to the young man that all the flooring materials had been delivered on June 10th to my home and I was not sure if all the materials I had paid for was delivered and accurate. He replied that Keller Interiors is responsible for my flooring materials from Lowes. The reason why was that Keller Interiors would make sure that all materials ordered was accurate and then I would receive a call from Keller Interiors to schedule my instillation. He apologized for the error.

In the early part of July, I received a voice message from Keller Interiors informing me that Keller Interiors would be in my area and to call back to confirm my instillation for July 18th. I contacted Keller Interiors and spoke with an associate to have someone contact me about the scheduled date, because I would be out of town and the date needed to be reschedule for the week of July 25th. I received another call from Keller regarding my requested date and said that would be fine that this date was available. I later received another call from Keller Interiors associate, to change the instillation date to August 1st.

I asked why the date change and the Keller Interiors associated expressed that the reason for the change was because of the size of the job, the issues with the floors and that the supervisor wanted to be available during the time of my instillation to ensure the instillation of my floors would be installed properly. I agreed to the date change and the instillation date was rescheduled for August 1st. At this point I was frustrated, disappointed, and disgusted with my flooring purchase from Lowes. I was even more upset at this point because it had been 56 days with flooring materials in my home, and I have already paid $7,436.02 of my $18,436.02 on my Lowes line of credit.

August 1st arrived, 5 installers arrived and said they were at my home to begin the instillation. I asked are you from Keller Interiors because the truck they arrived in said “Montana Flooring.” I was concerned because I was expecting Keller Interiors. I was unsure of who was Montana Flooring; it was not communicated that the instillation would be from a sub-contractor. I was expecting Keller Interiors, and it was not until later that I was told by one of the installers that we “all work for Lowes” and Keller contracted the instillation to us “Montana Flooring.” I asked for the supervisor, and they all replied, “we are all supervisors.”

I immediately began contacting Keller Interiors and Lowes. I left a message with the service at Keller Interior and was put on hold at Lowes. At this point I was speechless and allowed the installers to begin working. After no response from Lowes or Keller Interiors.

I explained the issue with the floor and one of the installers expressed that they would work in the farther rooms and the living, family, and kitchen would be the final meeting point. Day 1 there were 5 installers, Day 2 only 4 installers showed. In addition, 26 boxes were found to be the wrong flooring. I had to contact Lowes and 26 boxes was returned for the correct flooring. Day 3 two installers showed, and the other installers came several hours later. On Day 3 another associate from Montana Flooring arrived regarding my stairs I told him what I wanted, and I was told that Montana Flooring could not do what I wanted and was to hire a carpenter. Again, I am speechless, disgusted, frustrated, and disappointed.

I immediately contacted Lowes and was on hold and unable to speak with someone about my concerns. Montana Flooring provided one option for my stairs. I expressed I have been charged extra for stairs and I have only one option. which I did not like having the vinyl cover the entire step and riser, he suggested again I hire a carpenter based on what I wanted, and Montana would return place the flooring on the step and not the riser.

On Day 4 no resolution on the stairs. The installers finished installing the remaining floor and realized that there were not enough baseboards to complete my family room. I contacted Lowes and was placed on a hold. I called back and selected the option for orders. I spoke with a Lowes representative and explained that my original order was short 6–12-foot base boards, the associate placed the order and explained it would be delivered to my home. I continued to contact Lowes and finally reached a flooring associate. I shared that my original order was short, and Montana Flooring agreed to pick up the materials.

On Day 5, I was expecting Montana Flooring to return with the base boards to complete the instillation. To my disappointment, Montana Flooring did not arrive back to my home to complete the instillation of base boards and stairs.

On August 6th I emailed Lowes where I made my flooring purchase regarding my incomplete instillation and expressed that I could feel the dips, sinks, and hear the squeaks in certain areas when I walked on my floors. I also included pictures in the email. I was given the run around, Lowes placing blame on Keller and Keller placing blame on Montana Flooring for the incomplete instillation and instillation over the uneven flooring areas.

Lowes spoke with Keller Interiors and Montana Flooring returned to my home the following week and pulled up the floor where the floor was uneven. Montana Flooring releveled the floors, and it seems to be worse than before, and my instillation is still incomplete.

I believe on August 11th, was when I met with Steve from Keller Interiors and Jason from Montana Flooring to discuss my stairs options, the incomplete instillation of the base boards, and uneven areas. Steve expressed that my flooring instillation was “out of their companies’ scope.” However, Steve and Jason agreed to complete my stair instillation the way I wanted, and install the baseboards, along with releveling certain area of my floor. Steve also shared that the other area that are uneven would not be noticed because furniture would cover it. This did not meet my satisfaction.

Having flooring stored in my home for 56 days and waiting 2 months to have my flooring scheduled for instillation, incorrect materials delivered, missing materials, it is August 22, and my instillation is still incomplete. Although, I am satisfied with my flooring selection, I am extremely disappointed and disgusted with my instillation and the fact that I am paying for flooring instillation that is incomplete. I look forward to your response.

Respectfully,

Ms. V. Collins

On 8/8 we had a whirlpool washer, hoses and stacking kit delivered to our home. We paid to have the old machine hauled away. Upon arrival the delivery driver informed us he would not remove the old machine or stack the new one because it was a gas dryer. The dryer was already hooked up and had a long line for gas that they didn’t need to do anything with other than life the old machine off and slide the new one in. Instead they demanded cash to finish the job or they would just leave the old machine and the new machine in the middle of our living room. My husband went and got $100 cash for thrum to finish the job. They proceeded to use our old parts and kept the new o es we paid for. Didn’t refund us for those. It was a miserable experience. We will not be using lowes agai.

I purchased vinyl flooring and labor to install from Lowe's.

Your installation company said floor was uneven and they could not install. I have been trying to get my labor refunded for almost a month with no luck. Installation tells me they sent notifications twice to store telling store to refund me. I talk to the store and I keep getting told to talk to Installation. I did have another company level the floor and install floor tiles. I paid the labor fee to va beach store and should not have to go to Installation for refund. I had Lowe's install my windows with no problem.

Please help! My order number is [protected].

Thanks

The Bowling Green, KY Lowe's installed a floor at my son's house. They did a good job. After the installation, the nightmare began. They were scheduled to pick up leftover material for a refund. After failing to show on 3 occasions, they finally got it returned. From there it got worse. After calling the store a zillion times before any even answered, I finally talked to two 2 managers (Dan and Jeremy). Both promised the refund would be deposited into the account that was charged. After over a week, I have been trying to call to get a status. When I can get someone to answer the phone, they "promise" to call back, but never do.

I am 63 years old and have never seen a worse excuse for customer service.

Signed. Still waiting on refund

I placed an order for a tub, surround, cement board, shower fixtures, toilet and refrigerator. The order was placed in August 8th and set for delivery Saturday August20, 2022. At 10 am this morning, 8/19, I get an email that my delivery has been rescheduled for Wednesday between 8am and 8pm. I immediately try calling and after 37 minutes in hold I finally get someone on the phone that seemed very sorry for this but had no idea why or who changed the delivery. I have a contractor set to be at my house on Sunday to do the i stall and I took Saturday off work losing $300 pay so I am sure to be here for the delivery. After three calls no one can give me answer or change my delivery back! Now I am out pay and the deposit I had to give the contractor to come on Sunday and all your team can do is say no o e knows.

in March 2022 I ordered appliances for my NEW home - I purposely choose a suite of products for my kitchen, and spent $4000, the purpose of choosing the appliances I did was to get a 10% rebate. Lowes randomly canceled one of my appliances and then I was unable to reorder it because it was not available. I spent hours and days trying to get this dealt with, with no success, the customer service rep can only do and say one thing - no matter how many times I requested to escalate the situation there was NOTHING they could do. I reached out to several district managers via LinkedIn to possibly help me and they didn't respond. I lost over $500 on the rebate I should have gotten and had to go to Home Depot to get the other appliance. I paid my entire $4000 balance off within 4 months and then I randomly get a letter stating my credit limit was reduced to $100 - are you kidding me? What am I going to do with $100 limit? I absolutely hate this company. They really need to fix their customer service. I will never ever shop there again, ever.

Twice between the 7-13 Aug. I visited store #2918. The 1st time there was one cashier with very long line & everyone else standing around BSing & laughing, doing nothing, particularly 2 female employees chatting & laughing over a scanner. The 2nd visit I couldn't find any help in a dept. I was in, so I proceed to the front to ask for assistance, & damned if it wasn't the same two females with the scanner doing nothing. When I politely ask for help with a price check, they acted like I pissed in their cereal.

Today I go in store #0609 & the only registers open were self checkout, the one register with a clerk was standing there looking dumb struck complaining her register crashed & proceeded to turn her light off. I go to the self checkout & ask for help entering my veteran status & she looks at me & says she had to help a customer 2 registers behind me, how the hell is that?

I'm a veteran, spend quite a bit of money in a 12 month period with Lowes, been doing business there for 30 plus years, but I'll go out of my way in the future to find a Home Depot!...Alton L Dalton

Good afternoon,

I’m writing to you in regards to a tractor purchase I have been trying to complete.

JD S130 22HP VTWIN 42-IN HYDRO EC

Order # [protected]

Invoice # 90144

Ordered : 23rd of July

We were told delivery date would be on 31st of July. I received a notification on the 31st telling me that the tractor wouldn’t be here until the 5th of August. On 5th of August I called and was told by the store (#2556) “they were sent the wrong one“. On August 6th we went down to the Lowe’s in Santa Fe New Mexico to speak with somebody. When I spoke to the manager he said he was new and that he would get somebody else to help me. Someone above him from the office went on the computer to look for the tractor. She explained to me that the tractor was there and that I should drive around the back of the store to load it up on my trailer. When I drove around the building I met with one of the associates at the back cage and he said that they found it and that they have to roll it up to the front of the store because there was too much merchandise in the way. So we drove up to the front to the customer service entrance. They proceeded to roll out a John Deere tractor that was not the one we ordered. They were trying to give me a John Deere S110 which is not the correct one. And on top of that it looked like it was used. So I went back inside and one of the associates help me out. He went on the computer To cancel the order and restart the process. He re-ordered the tractor.

JD S130 22HP VTWIN 42-IN HYDRO EC

Item #: 2593118

Invoice # : 15147

Order Date : 08/06/22 10:36 I was told that it would take an additional 7 to 10 days to get the tractor from your distribution center in North Carolina. The delivery date was set for August 16th. Once again my delivery date is here and I received an email saying now it won’t be here until 20 August. Never in my life have I had so many issues with a purchase. Please look into the delays with my order as soon as possible. If I don’t have a timely resolution to this matter, I will cancel the sale and you will lose a valuable (and once loyal) customer. I’m beyond disappointed with Lowes. You wouldn’t think a company would have this many problems trying to sell a product. I appreciate a speedy resolution.

Mark D’Antico