Lowe's
Reviews and Complaints

I purchased a Samsung Refrigerator with two ice makers in 2017. I have had five service calls, to date. Lowe's extended warranty expressly states that after three covered service calls, they will replace or pay for a new refrigerator. However, they are not using the extended warranty that I purchased to service the refrigerator. I have found out that Lowe's is actually sending all service requests directly to Samsung to repair. I have proof that they are doing it as I called Samsung and asked for every date and case number they had on file for me. Except for the initial case, I have called Lowe's for the last four repairs. However, the proof is that they are sending it to Samsung for repair and not using the extended warranty I purchased to repair the refrigerator. The dates are as follows:

12/6/2018
10/29/2019
10/6/2020
11/28/2021
12/27/2021

The last repair was done through Michaelson's Appliance Repair on 12/27/21. They specifically told me that the part to repair my lower ice maker is no longer available. When I contacted Lowe's about it and said that it is not repairable due to them not being able to get the part, they told me they would not adhere to their T&Cs and instead, are sending another repair company out, through Samsung as I have confirmed with Samsung that Lowe's put the request through to them for the service. I have a case number and a date of request from Samsung which proves that Lowe's is not using my calls for the extended warranty I purchased and that is why they are not adhering to their T&Cs.

Also, Lowe's has recently upgraded their system. So, they told me that they cannot pull up the service calls prior to the 11/28/2021 service call. Lowe's has actually created a further issue because they cannot track the calls back past when they implemented their new system per the manager and the service agents I spoke with.

I regret selecting Lowe's for my purchase. I have often used Lowe's in the past and never had a problem. I tend to be forgiving if someone makes an error because I understand an individual can make a mistake. What I have experienced is a pattern of mistakes that should never occur. No less than 6 people have erred in my purchase ordeal

At purchase from Uniontown, PA store on December 13, I did not have the 5% taken off for using my store card. I currently have a dispute open. [Error 1]

I had a 4 hour delivery window. they came 2.5 hours late without a prior call to inform me. This occurred more than the first time; actually all 3 times so far.

The fridge came dented in 3 places. We refused delivery. Then we were told that a Lowe's rep would contact us to schedule a new delivery, and if they did not then contact the store.

Nobody called us. [Another error.]

I called the store, they said call the delivery service for a new delivery. [Another Error].
The delivery service said they had no more refrigerators. [incorrect] I called the delivery service back to see if the dented fridge was available. The delivery service transferred me to a different store (Pittsburgh Distribution Center) where the manager said that a new fridge could be delivered to me.

Lowe's delivered a second time. It was the same dented fridge! I could tell because the same 3 dents and that how it did not even come in a box. Someone in loading should have realized that the fridge had not box. [error? … maybe if you are picky]

I was told by the delivery gentlemen that Lowe's would call again to schedule a new delivery. They did not call (not surprised).

I had to call the Pittsburgh store again. I was told that my order was set as a reschedule and not new delivery, which is why I received the same dented fridge. [Another error]

I asked for a new delivery date of Thursday morning since I would be away after Christmas. I received a phone call Sunday evening saying my delivery was coming Monday. I had to wait on hold for 30 minutes just to schedule my delivery for the time I originally requested. [Yet another error]

Still waiting on fridge. Not sure if 3rd time is the charm; but I may cancel this order if its not.

As you can see, this has been a pattern of errors. Yet nobody from Lowe's has actually reached out, despite several promises.

We bought a dryer at the Belleville Lowe's on 12/27/2021; new in box. Delivered 12/29/2021 - received a scratched and dinged dryer.
If I wanted a scratched and dinged dryer I would have went to the local scratch and dinged store.

Looks like someone needs to learn how to use a box cutter correctly.
Robin Chandler
[protected]
2 Narcissus Dr.
Belleville, IL

I have contacted the Kansas attorney general in regards to false advertisement attached is a photo of a grill i tried to order online for 39.57 when clicking the link the price changed to 99.00 the lowes assistant stated i could not purchase for 39.57 as listed? In the attached screen shots I asked the Lowes assistant where i could purchase the 39.57 priced grill. I live in Topeka she said I could get one 9.1 miles from me in olathe ks. I informed her olathe ks was 40 to 50 miles away but i would gladly ordr it on line with free delivery, she then asked me if i could send her the link, i did, then a few minutes later the add was taken down and she offered me a grill for 99.00 i informed her this was false advertisement.

I bought 5000$ of samsung appliances and was told that I would get a rebate of 10%. This was on their black friday sale in oct.2021. I've called them 3 times because I was rejected? Finally sent them a copy of the original receipt. Still nothing. The same thing happened last spring on their paint sale. 40.00$ rebate per 5 gallons. purchased 3 - 5's. rejected. Don't fall for their rebate scam. go to Home Depot and you might get a rebate. I just know you won't get one from LOWES.

I went to Lowes in Spring Hill, TN on 12.22.21 and purchased a Whirlpool Range to be delivered on 12.26.21. I received a call from the delivery person stating that the store did not have my range or else he was unable to find it. I called the store and spoke with a girl in the appliance department who said the delivery person probably couldn't locate the range, but it was in stock and she would call me back. I waited 2 hours and went to the store to find out that nothing had been investigated until I arrived wanting answers. After searching the stock in back, there was no range. She suggested I look for a replacement range that I may like and proceeded to wait on 2 more customers while I stood there waiting. When she asked if I found one, I asked how could I without knowing what was in stock and what wasn't? She waited on another customer and finally it was my turn AGAIN. She went back to the stock room to see which ranges were actually in stock because apparently their scanning devices do not match your par levels. I called the Columbia, TN store to see if they had one and he replied it (device) says we do, but let me lay eyes on it. They had one. I requested a cash or lowe's card refund with the $1200 on it because I was told that it would take 15 days to reach my bank! The girl at the service desk pushed the wrong button on the register and it went back on my bank card! The short story is the appliance girl blamed the girl that originally sold me the range which helps NOTHING. The teens working at the service desk need more training. I have $2400 invested in a range that cost $1200 until I receive my refund. POOR CUSTOMER SERVICE and my last experience with Lowe's for appliances if this is as good as they can do.

Bought a 250 roll of metal clad cable wire, lost the receipt tried to return for a store credit. But was told I could not return because this was a high theft item... I told the clerk guess I could stick a 50 lb. Coil of metal clad cable wire in my pocket and walk out of the store! Called the store manager and after a 45 min. Wait, was told she could do nothing.. Called the lowes customer care line [protected] it should be called the we don't care line! Was told it is up to the store manager in every store to decide if they will give you a refund! And was told don't bother to call a district manager, they don't have any power over the store manager? I'll never buy from lowes again, guess they don't remember all of the other home improvement stores that have gone the way if the dodo!

On or about December 15, I went to your Lowe's store on the North Loop in Houston Texas, and asked for the phone number of someone who could repair an LG dishwasher when the parts on it were still in warranty. I went to your store in person because I could not get an answer to my question over the telephone after several attempts. I was told that I should call D3S Service LLC whose phone number is [protected]. Someone from D3S came to my house and took a picture of the identification tag on the dishwasher and immediately left my house. This trip was completely unnecessary because I had already made a picture of the identification tag and could have sent them the picture by email or by text if they had asked. I told D3S that the faulty part was covered under warranty during the first call. Then on December 19, D3S called me and asked for a service charge of $129.85. I gave them a credit card number and they gave me an estimate of over $400 . I repeated the parts were covered by the warranty and they said something to the effect that the warranty did not cover the parts and I gave them the page number in the owner's manual that said I should not have to pay for the parts. Only after this last conversation with D3S, did I find out from another repair service that LG uses only their own technicians to do warranty work. I paid LG 200 for a second service call.
Within two days an LG technician came to my house and fixed the problem in about five minutes after I spent the better part of a day finding a phone number for LG. Your store gave me a phone number of a technician not authorized to do the warranty repair work, probably so the store could collect a part of the fee from D3S knowing that LG does their own repair work and effectively refused to give me LG's phone number which the store almost certainly had . Thus your store acted in bad faith and I will never buy another appliance from Lowe's again.

Ordered 4 LG appliances, all showed in stock with an available delivery of 2 weeks, 3 days before they were scheduled to be delivered I was called and told that the stove was a "non-stocking" item, which is not possible as it was in-stock when I ordered it. So I will not be receiving that until over 60 days after the fact. Then I filed the rebate form through their website after having to call into the rebate center on two separate occasions to get the correct one as the first one provided was not the correct one. Now my rebate claim has been denied and when I call back in they cannot even see the order details. On top of all of this they have authorized my credit card every single day for the entire week it was supposed to be delivered for the full amount of everything including the range which I won't receive for another 60 days. They have at this point authorized my card for over $20, 000 for an order that was only $3, 700. I have called into their rebate, customer support and delivery centers a total of 9 times now and they seem either unwilling or unable to help me in any way.

My wife called Lowes to try and get our 15-year-old Whirlpool dishwasher serviced and waited 45 minutes in the call queue. "Layla" wouldn't listen to what my wife said and kept asking about the previous owner of our house and asking the previous owner about the dishwasher's warranty. When my wife finally got through to this clod that we weren't making a warranty claim, she transferred the call to Whirlpool's service queue without warning. What a pathetic "customer service" circus.

I made 2 Online orders purchasing with Gift Cards. I ended up canceling the orders successfully however I the funds in my Gift Cards were never returned. The amount is $450.

My order numbers are:
[protected]
[protected]

Bought washer and problems with it from get go and also from dryer twice was told it was to be bought out and these people are rediculous and would not even call back this time every excuse 1) wrong phone number 2) no email listed 3) too many phone calls coming in to handle 4) too many repairs to help with 5) too many machines breaking down.
LOOK. WHAT ABOUT CUSTOMER CARE AND THE GUARENTEE WE
PAID FOR
Look my washer and dryer have been goofing since start door wouldn't even close as of 11/23 had to call 11/25 at 9 am appt for Monday between 9 and 12 the place didn't get fax til 12 noon Monday duh so need any more now 12/10/2021 still nowhere in repair of washer or dryer door fixed but washer drum not and dryer still takes two or three times to dry things cleaned vents out by two companies at cost of 900 bucks cost of new machine. Good grief give me a break when is Samsung going to review these machines and when is Lowe's respectfully living up to Warrenty. If not Lowe's should rip name off this company for sure

Thank you for your time

Oh and for warning phone calls take 2 1/2 holding daily and you get nowhere
Need to be sincerely reviewed by headquarters and assembled properly. Customers pissed off for sure at this propaganda of phone tag and no response by email or phone rediculous is this a game to save the pot money

Where is my washer and dryer and proper rebate in full no fair

Guess I need to file with BBB if you all cannot get things documented on how many repairs and how much trouble and how many tedious calls I have had to call in to you all and this is truly rediculous. You need better up to date computers

You give them to students yearly
Why not have all these replaced and have these updated and given to students for their school work at home

You guys need help for real

Do not loose customers

Build customers

Yet you really will loose them with treating them as how you have me

Be kind check the resources I have called each time 2 1/2 hour wait then explain situation for an hour then try an get an achievement and sometimes no where sometimes told wait a week I am really pissed off to highest extreme spoken to supervisor been given to manager has been denied by three committees for buy out. I really give up.
TIME. FOR. BBB

You all really sound like 17 year olds that do not bother to even read things to the fullest nor do u bother to research things
U just look at top line and stamp o for reject
Never heard of Paul Harvey have u —- listen to the rest of the story

You should investigate all to do with each and every bit to do with everything to do with every item whether this appliance is a can opener or a roof for a house things may be small or may be big they all make big differences

L. O. W. E. S.
Makes a big difference again if the Warrenty cannot start up to the name of LOWES get a new company remove these jerks and replace them

Stand up to LOWES name which is very proud for all who buy because we buy for the RED. WHITE. And BLUE and true support of our military and true support of items bought through the stores.

Please do something about this and u truly will Support. Gain. Honor Trust and show your staff the truth of the GUARENTEES. Which have not been so good lately and need to improve

Shall we work on this at a Corporate level and weave this through the Lowe's Warrenty for all things from saws to floors and sealing fans all find of things yes your store sells everything with warranties in them
Think about this

Thank you
(Amazon sells them to everything including pens). Made u think didn't I
Popular customer
Carol scally
[protected]
[protected]@yahoo.com

I bought a washer and dryer from my Lowe's in Jensen Beach. I was given a delivery date, took off of work, and the dryer was defective. I waited for someone to contact me on the new delivery date but it never came. When I contacted them I was met with rude customer service. Finally my order was rescheduled and confirmed by the delivery company so I took off another day of work only to find out the scheduled the delivery for a different day! I've now missed 2 days of work for nothing and the only response I get is there's nothing they can do about it. Not a great way to do business Lowe's and no one takes responsibility for anything!