Lowe's

This complain for Lowe's, 750 Newhall Dr, San Jose, CA 95110
Back to July 2017,
I bought five items, spent about 8K and expected at least some courtesy...
First, the delivery was rescheduled many times. Second, they sold me a display item without saying anything and did lie up to the manager, that all items boxed and new. I found it anyway, when was delivered, the washer had no box and covered by blanket...
I called, they denied. I asked the delivery guys, they tried to hide the truth, but eventually confirmed.
I run to Lowe's directly to the appliances department and no doubt noticed the washer display item was gone.
Asked what was going on, was able to get only 10% off.
Now, what about to schedule the installation...
The house was under construction, finally it's ready for WD installation/connection.
I called two weeks ago to schedule on Friday, Sep 15th, 2017. My bf got a text confirmation on TH, Sep 14th, they should come 8:30-10:30.
We were waiting the whole day at home, I used my unpaid PTO...
No one came, many calls later and lies that delivery ppl did not find us at home and not coming even back, and they took a picture of the house. What house? Two adults and a dog home with the garage door opened and we were desperately waiting...
I tried to call again, was put on hold, no one called back as was promised...
Many calls later, really upset, again re-scheduled for today, 8-10 AM, Monday, Sep 18th.
Guess what?!? No one came, no one even bothered to call!
We are giving up... I'm thinking to drug WD back and return. We disconnected the old ones, we cannot do laundry for two weeks!
SOS! HELP NEEDED!

They decided after 2 years to lower my credit amount by $ 1900 with no explanation and in turn screwed up my credit score due to the sudden drop.
I have almost no balance and have been on time with my payments so there was no reason for the drop in credit and now that my limit is 200 there is no reason to even use the card, in turn i am paying off the remainder and closing my account and will be shopping with home depot from here on out
stay away from lowes credit card accounts!

First of all, I want to tell everyone not to shop at Lowe's for major appliances OR buy their extended service/protection plan. We purchased a Samsung French Door refrigerator/freezer from Lowe's as well as the extended protection plan. The handle which is used to open the freezer door broke. Specifically, there are plastic pieces inside the freezer door that broke, which renders the unit useless. Let me add that this issue is not cosmetic. Anyway, Lowe's refused to honor the warranty and replace the door because it is "unintentional damage" and therefore the repair is not covered. This makes no sense to me because the protection plan covers "normal wear and tear." Also, once a service technician advises Lowe's that the damage is unintentional damage, the repair cannot be re-reviewed. Please make note of this if you are indeed buying a major appliance and/or an extended protection plan from Lowe's.

I special ordered 3 items from Lowes. Never again. The first item came damaged. The second item was shattered and the third item was lost "in transit".

The shocker is I ordered the last item on line and it stated it was ready for pick-up. Nope. Not ready. They need to update their system to reflect the actual location of said item.

Customer service only give s you lip. I ordered my item on the 2nd, it was suppose to arrive on the 9th and here it is the 12th (ready for pick-up) and its no where in sight. Agent said it was due to the hurricane Irma. The hurricane did not make landfall till Sunday the 10th. Then when asked to speak with a supervisor you are subjected to interrogation BEFORE being connected. Terrible communication skills.

When I ordered an item at Home Depot, not only it arrive intact and unbroken but a day early. If you have a lot of time (such as months) then use Lowes but if your time frame is tight go somewhere else.

9-6-17 I am still currently waiting on my food spoilage decision from LPP. They have given me the run around for over a month. I have called and everytime I speak to someone it's the same song and dance. "We are so sorry. Our claims dept is so backed up right now. We will expedite your claim. Please note that we have 15 days to respond to the expedite request". I asked them what happens after the 15 days. They said they then will have another 5 days after the 15 then after that there isn't anything they can do after that point. What?/ REally? That's such a joke. I really can't believe this is legal. It's like I tell them. This is something that I paid for. You didnt' give it to me with the purchase.

On August 4th, 2017 my wife and I ordered a GE French Door refrigerator from the Lowe's location in Waxhaw, NC which we paid for by credit card. We asked that the unit be delivered and installed no later than August 18th since we would be out of town for a week after that date. We were assured that the delivery date was acceptable. We received a call the day before to confirm the delivery/installation time which was a 2 hour window. The delivery time came and went with no calls from Lowe's to advise of any problems. Finally, I called the delivery number and was told that the unit was not in a place that the delivery group could access and the unit would not be delivered. We set an new delivery time for August 26th. We did not receive a confirming phone call the evening prior to verify the 2 hour window for the delivery so at 9:00 pm I called the delivery number and was told that the unit would be delivered between 8:30 and 10:30 am on the 26th. 10:30 came and went and no phone calls from anyone so at 12:00 I called the delivery number and was told the unit was damaged and it would have to be re-ordered. Again, the communication between the customer and Lowe's is non-existent at best. They don't even respect their customers to update them if problems arise .Even when I copied the President of Lowe's (Robert.A.[protected]@lowes.com) it didn't seem to make a difference. I have copied him on multiple occasions and have not yet heard from him or any of his direct reports. All I get is the run around.

After these 2 failed attempts I told the representative to cancel the order! I told them I would purchase the refrigerator elsewhere which I did. The customer service representative said that she had cancelled the order on the 26th. A day latter I receive an e-mail informing me my purchase had been delivered and my credit card was charged $2, 107.56. I immediately called customer service and was told a credit had been issued. As of 2:36 pm on September 6th I have received no credit to my account. I will never purchase big ticket items from Lowe's in the future even if I have to pay more.

I purchased A refrigerator in may that was to be delivered in 3 weeks. It ended up taken 5 weeks to be delivered. I had to keep calling the store for updates and was told excuses that employees called off on several occasions delaying the delivery. When they did finally show up at my house without a phone call I was at work but they said they could take it in the house without me there. When I got home I found my entry door damaged and the new freezer door damaged. I did call the store and was told someone would be out to fix the entry door and a new freezer door would be ordered. I can't get an answer when I call now. I just keep getting past around and am still waiting almost 3 months now. I have a new refrigerator sitting my hallway that is taking up room and didn't even plug it in yet. When I asked was told I can't even return it because it's past 30 days. I don't want to throw away a two thousand dollar appliance and have to fix my recently install entry door just because they couldn't make a phone call or send an experienced delivery person

I ordered a standard dishwasher from Lowes on Aug 7 and I was told at that time, I would be called on Aug 22 or 23 to schedule the install date. It is Aug 30 and I CANNOT find out the status of my dishwasher. I call the store in Mission Valley, CA and they constantly hang-up on me and/or we get disconnected and they never call me back. I called corporate customer care and they experienced the same issue with that store. The corporate customer care associate finally provided me status which was "My dishwasher was just delivered to the store in Mission Valley, CA" and that someone would call me either today or tomorrow to schedule the install. WE WILL SEE! This experience has been nothing but a NIGHTMARE.

In early May this I had agreed on new gutters with Lowes in Washington, mo. The gentleman who did the bid said I would be hearing from the installers in a week or two. 3 weeks pass and I heard nothing, so I called lowes. They said they would be in contact with the installers and get back to me. Another week goes by and nothing. I called again an finally 6 weeks after the bid my gutters were installed. All was great until it rained. I noticed that water was pouring down between the gutters and the house in many different areas. This was nearly 2 weeks ago. I went to lowes and told them what was happening. This was on August 17th. They assured me I would hear something in a day or 2. Well Monday the 21st comes and still nothing. So I call and lowes tells me that they had to leave a message with the installer and they would get back with me later that same day. 2 days later nothing so I call again and the same thing only this time the installer Finally calls me back and says it's difficult to get to me because I live rather far from where they are located but he would by my house either that next day or the following. Well here we are 5 days later and nothing. I fell like it is not my problem where I live and why it's taking so damn long. I have already made 3 payments on a product that is not doing its job. I want this problem resolved immediately

My 72 year old (at the time) mother went to Lowe's in Corbin Ky to look at mowers. She told the salesman that her husband (my father) had passed away a few years before and she was looking for a mower that would last for years with little problems. He talked her into getting a Troy-Bilt Horse XP with the 20 HP engine and we have had nothing but problems out of it ever since. We have owned this poor excuse of a yard tractor for 3 years now and have had to replace something on it every year just to get it to work. Now, on the 3rd year, we find that the head gasket is blown... after only 3 YEARS! After doing a little digging I have found that the "Courage" engines are nothing but cheap Chinese rip-offs of the MUCH better built Honda engines. Troy-Bilt has used these engines to make themselves a much larger profit at the expense of the consumers. I will NEVER buy another Troy-Bilt product again and I will NEVER spend another dime at Lowe's again either.

In April 2015, I bought a pressure washer from Loews along with the 3 year Protection Plan. I used the Pressure Washer twice since I bought it, once in 2015 after purchase and again, once in 2016 to Pressure Wash my house. When I attempted to wash my house in 2017, it would not turn on. I tried for over an hour with no result. I took the pressure washer to Loews whose employee told me that the Protection Plan doesn't act the same as a Warranty. They will repair it but not replace the unit. A week later, I get a call from the mechanic at Loews who informs me that the carburetor is broken and needs to be replaced before he can find out what else is wrong with the unit. The cost for that will be $127. I asked about my Protection Plan covering the repair and I was told that since the unit had been tampered with already, my Protection Plan would not cover the charge. I did not tamper with the Unit, I merely tried to start it. I am a 64 year old female senior citizen with no mechanical abilities other than turning on the uni t and spraying my house. That is the reason why I got the Protection Plan. When I challenged the issue, I was old that they would not fix it without payment and were going to send it back to my store on Zebulon Road in Macon Georgia. A week or so later, I get a call from the Macon store telling me that my pressure washer is back from the repair shop and is still broken but I must pay $79 for labor, and then take it home broken. I will go to the store again tomorrow and try to get a manager who can assist me. i have never experienced this kind of run around in my entire life. My Protection Plan has not protected me at all. I am appalled.

I am attempting to collect a rebate due me and my wife from the purchase of a Bosch dishwasher. The purchase was made on [protected] on the phone with a very, very nice gentleman(salesman). I received ALL our paper work over the internet from the purchase. All except, for the very bottom of the sales receipt just below the receipt under the heading "REQUIREMENTS". Amazing, this piece of paper work has since DELAYED the receiving of our rebate. I have called and called and, written numerous times trying to collect the rebate. Is it really so stiff a penalty to be late on applying for the rebate? I have been rejected so many times I am shame to tell just how many times. I still shop at our local Lowe's and really hate the way I am being treated on such a item that is truly due me and my wife. If anyone can offer any kind of recourse, I am all ears! To end this complaint I thank all for listening and just hope that someone will come through solve this for us.

Sincerely,

Homeowners of Porter Heights, Texas

At the end of July I was injured at work due to a store managers actions. I was out for almost 2 weeks then released for limited lifting. X rays showed a 2 inch separation in the shoulder. I am enrolled in nursing school and was forced to drop one of my classes due to the injury. This cost me almost $700, and I am trying to get Lowes to make it right. I'm being told to get a attorney and sue them but I just want the cost of the class covered. HR at the local store was relocated to corporate and I can not get a responce through email. Ignoring the problem will not make it go away and if I don't get some resolution soon I will be forced to get legal help.

Almost 3 months ago this hellacious process started. The tear out and install should have taken a month at most. I have drawers that hit the handles of opposing drawers which prevents them from opening up all the way and I have TWO different styles of cabinets! I paid for the expensive Kraftmaid brand and what they sent was something less. The entire process has been a nightmare and Lowes and it's upper management chose to not stand behind the customer much less their work. DO NOT Do business with Lowes for kitchen remodels much less design.

Where else you can find the same terrible customer service with lazy and poor employees? I ordered an item with the next day picking up and came to take it away. I was said that my order hasn't arrived yet and I came early. I told him that it's urgent and I need my order today as it was said on their website. But the answer was the same. While I was rewriting the list, the employee went away. I don't know where. I asked the second one to help me. If he really did, I would not be writing this complaint. But unfortunately, your service is a complete mess!

I bought a new dyer in May stop working three weeks later only way it would work is hold it shut with your knee. They came to fix dyer on 8/7/2017 had to replace switch and fix the door. Glad I bought extened warranty just very mad cost me 407.95 for product should not have to get it fixed in a few weeks. It still don't work great. I will never buy a hotpoint product again I work very hard for my money.

How would you feel if you went to your trusted home improvement store and experienced this:
After extensive online research on zero turn riding mowers I go to Lowe's to buy what appears to be a well-made machine from Swisher, 66in 11-gauge cutting deck with 3 gator mulching blades, commercial grade, heavy duty, hydro gear transmission, 27 HP Briggs & Stratton, electric start with Swisher's rapid response control system and Lowe's 4-year extended protection plan for ONLY $ 5309.61 and pay with my Lowe's card on 6/1/2016
The Swisher machine was delivered to central NY last summer, we used the machine for 40+ HRS and stored the machine indoors before winter. When my husband intended to mow the lawn in 2017 season he noticed the zero turn was not working properly so we called Lowe's Advantage protection plan for service. After a few episodes of picking up and bringing back the zero turn still failed. Lowe's protection plan picked up the machine on June 4th with 46 hours of use and since then we have not seeing the machine or heard nothing reliable about what's really happening with the machine. All this time we called Linda at the protection plan to get updates, since she rarely reached out to us to let us know what was going on. After over a month of the machine being in the shop Linda did not answer our calls. Instead whenever we called we got an answering machine and never received a call again. After that we realized this was not a normal situation, we called Lowe's customer service and filed a complaint. Customer service manager named Daniel (ID# 2140874) said he would look into it and will call us back with a response or solution. This never happened and after we complaint several times with Lowe's customer service we still received no answers or any call back.
Then we decided to call Advantage protection plan and to our surprise they have no knowledge of our complaint through Lowe's customer service and were told very casually to relax since the machine still at the repair shop and they have not scheduled delivery for it because other issues came up. All this after two months since they picked up the machine as it was a normal situation. By this time we had already bought an used mower because we need one. At this point we told protection plan we didn't feel comfortable with was happening with the machine and we wanted to return it and get full refund. Protection plan said they were going to call us to help us solve this problem but again, like always, they never called us back.
Finally customer service manager named Eritt (ID# 2249012) told my daughter that they were doing customer satisfaction buyout but never heard from him again.
Corporate executive named Allison called me to say she decided the buyout is not an option but needed more time to investigate our case. We find inconsiderate for corporate to request more time when this issue has caused enough emotional stress, time consuming, money waste after two and a half months if suffering frustration and disappoinment with Lowe's customer service.

I purchased a refrigerator Nov. 24, 2015 from Lowe's. I did not receive the correct refrigerator until Feb. 2, 2016. Lowe's sent the wrong one the first time, and salesman never order a new one until I called him to complain. Then Lowe's sent a damaged refrigerator, and I had to wait another six weeks to finally receive the right one. Then in July 2016, the freezer had ice on it and I had to wait until October 10, 2016 before the door was installed.
Guess what! Here it is August 2017, and I have ice on the freezer door again!
I have called and made an appointment with repair man from Lowe's Service department and they can't get here until the end of August. Then I will have to wail another three months to get the door. One thing for sure, I am glad I purchased the Protection Plan but the wait is ridiculous.

We have gone to Lowes for all of our home reneeds from buying Flowers appliances renovating our kitchen and carpet. This time as we always have we went to Lowes for a new ceramic wood look plank tile. We ordered had it delivered was given a install date. We removed all of our old flooring ourself so we were living on the plywood under the flooring. Needless to say I was very excited for the in stalker to come out. He came! As I hear him sighing every now and then I ask him if something is wrong. (He started nothing) he kept going in and out of the house. Finally he spoke and said he could not lay the tile for there was a very small part of the floor was not level. I was upset but understood and assumed is a solution. According to him my choice was a vinyl floor I then got really upset. He said there was nothing he could do. He left I got on the phone to find out what the next step would be. I explained and was put on hold for 30 minutes and got disconnected. Called again explained again and adding on now about being on hold. I was told by the installer someone would call me too. Well I never got that call.they gave me no solution I had all this flooring in my garage without an answer. I called Home Depot explained to them what was going on and the level issue. ( by the way my installer said they don't do what I needed) Home Depot could not believe an installer would not know how to level or would do it. They sad that would me no problem for them. So. Called my Lowes and told them the situation and to come pick up the products in my garage I know longer trusted who they use to install. Home Depot came out before I ordered my floor the issue was fixable and the installer will be taking care of it. Lowes left me hangin gave me no solution never called me so I am very disappointed. Besides everything this installer told me he only had two hours of sleep the night before his hands were shaking very bad. I really don't think he wanted the job or put in the extra work that would need to be done. All I wanted was a solution from someone and I got nothing. The more I have sat on this and still do not have my floors because H D installers are busy until the sept. 11 when my job will be done. I thought someone should know about about their installers.

Purchased a Samsung refrigerator from Lowes we purchased a 3 yr extended warranty. One yr later the compresser went out we were without a refrigerator for 2 weeks. In June of 2017 it started to make a loud noise and no ice they have replaced the ice maker put in freeon adjusted and the last time the service man said the water line was frozen we had ice for a couple of days yesterday the loud noise started again and no ice.this refrigerator is obviously a defective product. Because today is August 2nd and the warranty expired on July 31 they will cover any repairs. I'm tired and I want a new refrigerator so they have left me no choice but to go to Consumer Affairs