Lucille Roberts’s earns a 2.6-star rating from 62 reviews, showing that the majority of gym members are somewhat satisfied with fitness programs.
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unable to cancel the contract
I was told when I signed up at his linden, NJ site and all I needed to do was give notice that I was leaving NJ and going back to Tennessee since this could only be temporary. She said to sign the shorter contract and I could write to say I was moving out of the area. I showed them my TN license but on the contract it showed I was at 16 Matthew Ave in Carteret. So, I send them a copy of licence and my CC statement and send back my entry card… so I am not using any services all the way in TN. I have disputed payments, been sent collections letter and the sent a medical bill which I was told counted and they have resent a letter saying it was not proof of a move...give me a break. I have worked for clubs before and it never goes this far.
This is there was of soaking every dollar out of us and I plan to fight back. Some things are just common sense even with corporate contracts.
The complaint has been investigated and resolved to the customer’s satisfaction.
avoid this company
I have also had horrible problems with this Health Club. I called the 'corporate headquarters' at [protected] in 2/08 to inform them that I was pregnant and would no longer be able to use my membership (which was due to expire in 3/08). I was told 'OK, we will take care of it, thanks for calling'. In 4/08, I received a letter stating that I owed 78.72 for delinquent dues. I once again called 'headquarters' and spoke to Colette and her 'supervisor' Carolyn, both of whom were completely rude repeating that a call had never been made to them and that my membership would cancel at the end of 5/08. They also stated that I would be responsible for late fees totaling over 100.00. I can't believe that a company or it's so-called customer service dept would operate this way! I will definitely be filing some complaints against this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed for a 12 months membership in July 2017 and the fees were debited from my account monthly. We are now in September 2018 and I am still being in spite of several attempts at contacting them
Mi nombre es carmen yo inscribi mi hija y fui y cancele la menbrecia y me siguen sacando mi dinero llevan más de cuatro meses sacándome 29.99 como que ese dinero es de ustedes yo quiero mi dinero porque me lo gano trabajando duro si no voy a llamar al canal 47 gracias
joining this gym was one of the worst choices ever made they have been over charging me monthly and they charge a fee of double your monthly cost every 6 months for maintaining the gym... problem is the equipment sucks the bathroom is always broken no toilet paper and the scales dont work ... you would think that the staff at lease gave a [censor] but they dont they handle nothing they give u customer service number and u deal with ignorant snobby people who have no sense and they help you in no sort of way they send u back to the staff at your local gym which again deal with nothing but taking your money and sitting on there [censor] !
Not a comment I had an experience with the location that is closest to my home. I complained it never happened again, which is good. I went to the restroom and heard from the other side; I thought maybe someone at the other business nearby was talking on the other side wall. The restroom is separate from the showers which is good. However, I have felt apprehensive although others take showers there. also at the gym where I joi9ned they have a door going into the bathroom and shower section which is all in one room. There they do not have a door on the shower section which is why I believe many women do not utilize their bathing room.
I joined the gym to loose at list ten pounds, also registered my 15 year old daughter however when me and my child go to work out the waiting time for the machines are 45 to an hour wait also their is no room to excersise on the floor so we leave and im paying for a gym i don't even use i work in the morning and go to school at night i didn't think the gym was by appointment so it feels like it and im very unhappy.
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Lucille Roberts emailsemily@lucilleroberts.com94%Confidence score: 94%
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Lucille Roberts address399 Executive Blvd, Elmsford, New York, 10523, United States
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I registered my wife with Lucille Roberts two weeks ago and I did ask them if any waiting list for the cardio machines and they told no and she could come at any time…
Unfortunately this was lay and they give my wife hard time the second day she used the Gym. Some one asks her to leave the machine because this person signs her name on this machine even though she had a similar cardio machine next to it but she want to use this one…
I ask the for the manger and the manger told me this is the rule, I told them ok but please try to be nice to my wife and don’t yell at her. The manger accused me of been manly and try to threaten her and she was rude and used non professional wards a front of members and a front of my wife. A week after my wife went there but she forgets her member card. They refused to let her in and when I ask them to check her name in the system they said” no we can’t do that “and as usual they been too rude and nasty to her.
As far as I know no such a Gym will not allow you to enter because you forget a member ship card.
It is very clear that the manger takes it very personal and she thinks that she Owen the place and no one above her