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CB Dating Services Lunch Actually Group Poor response & waste of money
Lunch Actually Group

Lunch Actually Group review: Poor response & waste of money

T
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5:27 am EDT
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I have experienced most of the complaints shared by others above. Biggest regret is to not have read these reviews earlier. Have to call and beg for response from their office and the calls always come back at least 1 day later or longer, usually with the same excuses. They don’t have the matches and after more than a year, they have only arranged 3 matches (each time only after I have chased them, a “great match” will miraculously appear. If you don’t chase them, they will not be actively searching for you. It is a waste of money and drain of your energy, as the process will make you very angry that you have paid so much (I paid VIP). The team is unable to explain to me what sort of VIP service they have provided for me.

And I agree with one of the comments above, everything was nice and sweet in the beginning, but after the first date the relationship with LA just turns into a NIGHTMARE simply because they just either ignore you or because they simply cannot deliver and have to come up with all sorts of excuse and delay tactics to cover up for the lack of quality and service. Save your money and dignity, stay away from Lunch Actually.

Jun 27, 2024 2:51 am EDT
Lunch Actually Group customer support contacts
Address

51 Cuppage Road, № 10-07, Singapore, 229469, SG

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Dear TLisaB,

Thank you for sharing your feedback. We deeply regret hearing about your negative experience and sincerely apologize for the frustration and disappointment you have felt.

We understand that timely responses and consistent communication are crucial, and it is clear we have not met your expectations in this regard. Your comments about the delays and lack of matches are particularly concerning. We are committed to improving our services and will address these issues with urgency.

Regarding the VIP service, we are sorry that it has not met your expectations and that we failed to communicate its benefits clearly. We aim to provide a personalized and high-quality experience, and it’s disheartening to hear we have fallen short.

We would like the opportunity to make things right. Please contact us directly at customercare@lunchactually.com and we will ensure your concerns are addressed promptly. Our goal is to provide the service and support you deserve.

Thank you for bringing this to our attention. We appreciate your patience and hope to restore your trust in us.
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  1. Lunch Actually Group Contacts

  2. Lunch Actually Group phone numbers
    +65 96 571 826
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    Singapore
    +852 25 243 010
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    Hong Kong
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    Indonesia
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    Malaysia, Kuala Lumpur
    +60 46 192 662
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    Malaysia, Penang
    +66 26 520 044
    +66 26 520 044
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    Thailand
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  3. Lunch Actually Group emails
  4. Lunch Actually Group address
    51 Cuppage Road, № 10-07, Singapore, 229469, Singapore
  5. Lunch Actually Group social media
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    Nov 21, 2024
Lunch Actually Group Category
Lunch Actually Group is ranked 108 among 148 companies in the Dating Services category