Macon Water Authority’s earns a 1.0-star rating from 4 reviews, showing that the majority of customers are dissatisfied with water services.
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Water
I called on July 16th around 12pm to report that we had a pipe bust inside my home. I requested my water be cut off to my home asap since we had no other way to immediately stop the water from coming in. I needed the water to stop coming inside so we could fix the leak before we can turn the water back on. It appears that it was not an emergency to the people I spoke with because it was not done for another 3 hours. My step dad, who lives 2 hours away, was able to get to my home a long time before your guy ever arrived. I am very very dissatisfied that it took them that long to respond.
Desired outcome: An apology, a discount, no charge for cut off and no charge for cut on. Help with repairs if needed would be nice too.
In July, I tried to buy a house but it didn't work out
In July, I tried to buy a house but it didn't work out. I already paid a deposit for the services. I asked for a refund, but I still haven't gotten it. Every time I call, the agent tells me something different. I asked for a supervisor, but all I got was the answering machine. I want my $77.50 back right away. If they reversed the charges in July, why haven't I received my money? One person says they send checks on the 15th and the 30th, another person says only on the 30th. Which one is it? Either way, my charges were reversed before July 15th. Where is my money and why is this company treating customers like this?
I called Macon Water Authority to set up utilities for my new home
I called Macon Water Authority to set up utilities for my new home. They charged me a $25 service fee, and there might be additional charges depending on my credit check. They told me I had to pay a $50 deposit based on my credit history. I asked why, but they didn't give me a clear answer. They just said that Experian determined I needed to pay the deposit because of my credit history. So, I checked my Experian report and found that I had no late accounts or collections. My payment history was excellent, with no missed payments and many accounts paid on time. It's strange that lenders approved me for a mortgage, but I have to pay a deposit for water. I'm really unhappy and surprised by this service.
Is Macon Water Authority Legit?
Macon Water Authority earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Macon Water Authority. The company provides a physical address, 8 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Maconwater.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Maconwater.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Macon Water Authority protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Macon Water Authority has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
They didn't send the bill in August
They didn't send the bill in August. When I called, they charged me $38, but my monthly bill is $18. They charged me an unnecessary fee, which is fraud. My account number is *** and I have a lot of problems with the water authority. Once they found out I am not ***, they started discriminating against me, even when I tried to pay the bill. First, they delayed the bill or sent two bills in one month. I noticed somebody trying to get extra money by sending two bills, so I contacted them and asked why they sent two bills in one month. Now they've stopped sending the bill altogether. They tried to cheat me, but when I caught them, they stopped sending the bill. However, by holding it, they still charged me unnecessary late fees and other charges. On September 3, I called them and asked why they didn't send the August bill. They said to pay $38 over the phone now. I tried to speak to a supervisor the same day, but they led me to the answering machine. I know they purposely discriminate against me because I'm new in the area, having moved from another state, and I'm not *** or ***. This is an abuse of human rights. I haven't been able to get a job in America because of this problem, even though I'm a citizen. It's a very big issue. Now I can't survive. They threaten to cut off the water and put me out on the street. This is what's happening in America now because of their control. I've moved from state to state to avoid this, but they are very aggressive. What is the problem behind all this? If you take responsibility for your part and provide a solution, someone else takes care of the other issues.
Macon Water Authority Reviews 0
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About Macon Water Authority
One of the key strengths of Macon Water Authority lies in its extensive infrastructure and advanced technology. The organization boasts a state-of-the-art water treatment and distribution system, ensuring that the residents of Macon have access to clean and safe drinking water at all times. This infrastructure is continuously maintained and upgraded to meet the growing demands of the community and to comply with the highest industry standards.
Macon Water Authority takes great pride in its team of highly skilled professionals who are experts in their respective fields. From engineers and technicians to customer service representatives, the staff at Macon Water Authority is committed to delivering exceptional service and addressing the needs of their customers promptly and efficiently. Their expertise and dedication contribute to the overall success of the organization and its ability to provide reliable water services to the community.
In addition to its primary function of water treatment and distribution, Macon Water Authority also places a strong emphasis on environmental stewardship and sustainability. The organization actively promotes water conservation practices and educates the community on the importance of preserving this valuable resource. Through various initiatives and programs, Macon Water Authority strives to ensure the long-term availability of water while minimizing its impact on the environment.
Macon Water Authority's commitment to excellence extends beyond its operations and customer service. The organization actively engages with the community through outreach programs, educational initiatives, and partnerships with local organizations. By fostering strong relationships and collaboration, Macon Water Authority aims to create a positive and sustainable impact on the community it serves.
In conclusion, Macon Water Authority, as showcased on maconwater.org, is a highly reputable organization that excels in providing reliable and high-quality water services to the community of Macon. With its advanced infrastructure, dedicated professionals, and commitment to environmental sustainability, Macon Water Authority continues to be a trusted and valued resource for the residents of Macon, Georgia.
Overview of Macon Water Authority complaint handling
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Macon Water Authority Contacts
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Macon Water Authority phone numbers+1 (478) 464-5600+1 (478) 464-5600Click up if you have successfully reached Macon Water Authority by calling +1 (478) 464-5600 phone number 0 0 users reported that they have successfully reached Macon Water Authority by calling +1 (478) 464-5600 phone number Click down if you have unsuccessfully reached Macon Water Authority by calling +1 (478) 464-5600 phone number 0 0 users reported that they have UNsuccessfully reached Macon Water Authority by calling +1 (478) 464-5600 phone number+1 (478) 464-5622+1 (478) 464-5622Click up if you have successfully reached Macon Water Authority by calling +1 (478) 464-5622 phone number 0 0 users reported that they have successfully reached Macon Water Authority by calling +1 (478) 464-5622 phone number Click down if you have unsuccessfully reached Macon Water Authority by calling +1 (478) 464-5622 phone number 0 0 users reported that they have UNsuccessfully reached Macon Water Authority by calling +1 (478) 464-5622 phone numberExecutive Director And President+1 (478) 464-5625+1 (478) 464-5625Click up if you have successfully reached Macon Water Authority by calling +1 (478) 464-5625 phone number 0 0 users reported that they have successfully reached Macon Water Authority by calling +1 (478) 464-5625 phone number Click down if you have unsuccessfully reached Macon Water Authority by calling +1 (478) 464-5625 phone number 0 0 users reported that they have UNsuccessfully reached Macon Water Authority by calling +1 (478) 464-5625 phone numberDirector Information+1 (478) 464-5623+1 (478) 464-5623Click up if you have successfully reached Macon Water Authority by calling +1 (478) 464-5623 phone number 0 0 users reported that they have successfully reached Macon Water Authority by calling +1 (478) 464-5623 phone number Click down if you have unsuccessfully reached Macon Water Authority by calling +1 (478) 464-5623 phone number 0 0 users reported that they have UNsuccessfully reached Macon Water Authority by calling +1 (478) 464-5623 phone numberMedia Contact+1 (478) 808-2020+1 (478) 808-2020Click up if you have successfully reached Macon Water Authority by calling +1 (478) 808-2020 phone number 0 0 users reported that they have successfully reached Macon Water Authority by calling +1 (478) 808-2020 phone number Click down if you have unsuccessfully reached Macon Water Authority by calling +1 (478) 808-2020 phone number 0 0 users reported that they have UNsuccessfully reached Macon Water Authority by calling +1 (478) 808-2020 phone numberBoard Member+1 (478) 464-5669+1 (478) 464-5669Click up if you have successfully reached Macon Water Authority by calling +1 (478) 464-5669 phone number 0 0 users reported that they have successfully reached Macon Water Authority by calling +1 (478) 464-5669 phone number Click down if you have unsuccessfully reached Macon Water Authority by calling +1 (478) 464-5669 phone number 0 0 users reported that they have UNsuccessfully reached Macon Water Authority by calling +1 (478) 464-5669 phone numberProject Manager+1 (478) 464-5630+1 (478) 464-5630Click up if you have successfully reached Macon Water Authority by calling +1 (478) 464-5630 phone number 0 0 users reported that they have successfully reached Macon Water Authority by calling +1 (478) 464-5630 phone number Click down if you have unsuccessfully reached Macon Water Authority by calling +1 (478) 464-5630 phone number 0 0 users reported that they have UNsuccessfully reached Macon Water Authority by calling +1 (478) 464-5630 phone numberVice President+1 (404) 630-3546+1 (404) 630-3546Click up if you have successfully reached Macon Water Authority by calling +1 (404) 630-3546 phone number 0 0 users reported that they have successfully reached Macon Water Authority by calling +1 (404) 630-3546 phone number Click down if you have unsuccessfully reached Macon Water Authority by calling +1 (404) 630-3546 phone number 0 0 users reported that they have UNsuccessfully reached Macon Water Authority by calling +1 (404) 630-3546 phone numberVice Chairman
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Macon Water Authority emailsdmacy@maconwater.org94%Confidence score: 94%Managementtonyr@maconwater.org94%Confidence score: 94%Managementkvaughn@maconwater.org94%Confidence score: 94%Operationshblevins@maconwater.org93%Confidence score: 93%Itkhattaway@maconwater.org93%Confidence score: 93%Communicationlgolphin@maconwater.org92%Confidence score: 92%Communicationfpatterson@maconwater.org92%Confidence score: 92%Executivehveal@maconwater.org91%Confidence score: 91%Managementasamuels@maconwater.org91%Confidence score: 91%Executivedjones@maconwater.org90%Confidence score: 90%Executive
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Macon Water Authority address790 Second St, Macon, Georgia, 31201-6865, United States
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Macon Water Authority social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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