Mark Ficken Ford Lincoln
Reviews and Complaints

items, they try to avoid taking responsibility. I had a terrible experience with Mark Ficken Ford Lincoln. The customer service was horrible. They were rude and unhelpful. I had to wait for hours just to get a simple answer. The salespeople were pushy and tried to pressure me into buying a car that I didn't want. The prices were also way too high. I found the same car at another dealership for a much lower price. The whole experience was a complete waste of time and money. I would not recommend Mark Ficken Ford Lincoln to anyone.

Horrible customer service! I've been tryin to get in touch with 'em for a week, but ain't nobody callin' me back! Don't even think 'bout usin' this dealership.

Had a big problem that nobody could fix. Finally talked to Ms. who took like ten minutes to fix it. So thankful I could reach her and finally get my problem fixed. Professional and good at what she does for sure! Thanks, ***.

I had some tests done on my truck. They told me what the problem was and how much it would cost. I bought my own part, so that's not the problem anymore. They won't give me a loaner truck, which is bad customer service and a waste of my time. They want me to spend more money on tests and repairs, only to tell me that's not the problem.

I had an engine light come on in my car that was 3 years old with not quite 50k in miles and still under warranty. I called to make a service appointment. Had to call 3 times just to speak to someone that couldn't actually help. I was told they didn't have service appointments for 2 weeks. I asked about my options as I was concerned about driving it without knowing what was wrong and didn't want to end up out of warranty. She had no advice and said she would call back after she spoke to the service manager. Tried reaching him several times with no luck. So unethical and unprofessional. Will never buy a car from them again.

Very dishonest Lincoln management. First time I tried to buy a car over the internet. I was interested in a 2018 Lincoln MKX in maroon. Tatum M was my salesperson. After some time, I was ready to buy and the price ended up being $34,000.00 out the door (OTD). He sent me an application for finance, but I changed my mind and decided it would be easier for me to handle it on my end. I called Tatum and told him I would add it to my loan, as it would be easier for me. Suddenly, I received a text from Tatum and the price jumped to around $35,800. I asked why multiple times, but he never gave me an answer. He said that's the price and if I didn't agree, we couldn't do business. So I asked for the general management info, but he didn't give it to me. Instead, he had Verde S call me. That was a big mistake. Now I am going back and forth with him. I told him I would go up to $35,000, but he said he would talk to the team and call me tomorrow. This is only about an $880 difference, and I went above halfway. The next day, he apologized but said that's the price and that's it. So it didn't end well between us. After pushing my buttons, I got even more angry. He went to Eric V, the manager, and I called Hunter N, another manager. What did Hunter do? You guessed it, nothing. Hunter never even called me back. I started doing my homework and found out that all four of them are managers. There were complaints about them on many sites. The ComplaintsBoard.com (ComplaintsBoard.com) had 10 complaints (now 11), and the increased amount they were charging was for financing, as they make money when you finance through them. I found out a lot of not-so-good things. Before writing my review, I called Sean H, the general manager. I told him everything, and he said he was sorry they should have explained why. He seemed like he cared and listened, and said he would talk to his management team. So later, I felt better after speaking with him. I sent him an email and said that if the price drops, he should give me a call and we will see. But he never did (funny thing is, they dropped the price and could have made money off my offer). Do your homework and do not finance from them. They make more money that way?

If I could give zero stars, I would. I got my trade-in on Feb 18, 2022, and it has been a complete mess. They didn't send my check to the right place. The wrong bank denied it, and instead of calling me or the bank, they did nothing. Time went by, and I started getting calls from the old bank, saying that the car I no longer have is being repossessed because of non-payment. I tried calling Hunter, but he doesn't work there anymore. I called the guy who sold my car, but he's gone too. I ended up talking to ***, the so-called big boss for finance, and he was terrible. He never reached back out and didn't do anything to fix the problem. It's now 4/20/22, two months later, and they're finally sending the check. I also tried to talk to ***, but after three days, he finally called me back, only to say he'll have to call me back again, which he never did. They treated me like a nuisance whenever I went to the dealership, never giving me any answers. They even lost the car keys and my gate pass that were inside the old car. The only person who helped me was ***. She was amazing. I spoke to her today, 4/20/22, and she sent the check out the same day, gave me a tracking number, and called the old bank to let them know. No one else in this dealership is worth dealing with. I've never experienced such unprofessionalism. They were quick to take my down payment but not to help me fix the issue THEY CAUSED BY SENDING THE CHECK TO THE WRONG BANK! They should have called the bank from the start and asked for the correct address. I will never go back. And when I bought my new car from them, they sold it to me with a huge nail in the tire and needing an alignment, which they charged me for. The *** on the passenger side was ripped off when they took off the pricing sticker, and they don't want to fix it. This was truly a horrible and unsatisfying experience. I am only grateful for ***.

I was happy with how easy the whole process was, especially since my last 3 cars were from Carvana, which was a breeze! They dropped off the car to me on Monday, which was nice because the dealership was 2.5 hours away. I drove the car on Wednesday and noticed it didn't have park assist or a 360 camera. Not a big deal. On Thursday, my bank messaged me about my loan info being available. I checked online and saw that the car was $3000 more than the initial quote, even though I had mentioned multiple times that I wanted to make a down payment. I filled out the cc auth form and thought it was done. I immediately told my salesperson, and he said the finance manager would take care of it. This was after they tried to deposit a $54,000 check, even though the car didn't cost that much. I waited all day on Thursday and didn't get a call back. I called the salesperson on Friday after talking to the bank about what needed to be done. I told the salesperson about the features I wanted, and he apologized. He said there was another car on the lot with those features. I asked him to run the numbers and let me know. I didn't hear from him for the rest of the weekend. I talked to the finance manager and told him the bank said they just needed to cross out the wrong amount and write the correct one. I also told him I was looking at another car on the lot. He told me to let him know, and I said I would look and tell him. Fast forward to Monday, no call, multiple messages left, and finally I got a call back from a Keith ***, who immediately started being disrespectful and condescending in his tone. I told him I never made an appointment to come to Charlotte on Saturday because I already had plans. I tried to explain multiple times what the bank said, but he kept being unprofessional and even made a comment implying I couldn't afford a more expensive car. Clearly, the bank had already cut a check for more than the price of the other car I was looking at, and it wasn't his business what I wanted my monthly payment to be. After going back and forth with him for a while, I was beyond considering spending more money at this dealership! They were extremely unprofessional, rude, and disrespectful.

On Tuesday April 7, I asked about a 2016 Ram Truck from Felix Sabates. Dawn E called me and we agreed on a price. She suggested I put down a deposit to secure the vehicle. I decided to visit the dealership to see the truck in person. Since I live 45 minutes away and wanted to avoid too many people due to Covid-19, I went to the dealership and test drove the truck. I put down a $300 deposit as advised by Brenner M. The plan was to hold the truck until Friday April 10.

On Wednesday April 8, Jillian J, the Internet Sales Manager, called to check if I was still interested in the truck. I confirmed my interest and informed her that I was approved and would be sending a copy of the check on Thursday April 9. I planned to take delivery of the vehicle on Friday April 10.

On Thursday morning at 9:32 am April 9, Dawn E texted me that the 2016 Ram truck was detailed and ready for delivery the next day. I replied, expressing my excitement. At 11:27 AM, I sent Dawn E a copy of the approved check from my Credit Union for the truck. At 12:38 PM, Dawn E texted me that the truck was finished being detailed. I was pleased and confirmed my plans to see her the next day and take delivery of the truck.

However, at 6:35 PM on Thursday, my salesperson called to inform me that the 2016 Ram Truck was sold. I was upset and asked for a few minutes to calm down. After calling her back, I inquired about how this could happen and requested to speak to a manager. She assured me that a manager would call, but no one did that night.

On Friday April 10, I called the dealership as soon as it opened and asked to speak to the General Manager, Sean H. Despite leaving him six voicemails, I never received a call back. I tracked the check I sent, and it was received and signed for at 9:43 AM that morning. Finally, my salesperson called after I left her five voicemails and offered to show me another truck. I agreed to visit the dealership within an hour to see the truck and retrieve my check. I requested to speak with a manager, and she said one would call me.

Brenner M, the Used Car Manager, called me. He immediately blamed me for losing the truck, without apologizing and was rude. I emphasized the importance of putting the customer at ease, but he continued to insist that I missed my appointment, which I never had since I had already made arrangements for picking up the vehicle on Friday.

When I arrived at the dealership, I asked for my check and to speak to the General Manager. I was informed that he was busy and would come out later. Instead, a new salesperson approached me and showed me a vehicle that was $10,000 more expensive than my previous truck. They refused to negotiate the price. I questioned why my salesperson wasn't assisting me, and a young man informed me that he was my salesperson for the day.

After spending over an hour at the dealership, the General Manager finally came out with my check and apologized. He acknowledged that the dealership and the Used Car Sales Manager were completely wrong. He appreciated my calm approach and mentioned that he would have reprimanded the Used Car Sales Manager if he were in my position. I shared that I am a Disabled Veteran with three tours and that I value life more than the average person. I explained that I try not to get upset due to my medication for PTSD and trauma.

I will never return to this dealership or recommend it to others. If I could, I would give it a 0-star rating. Please avoid this dealership as it was the worst experience I have ever had when purchasing a vehicle. They acted as if it was my fault and made no concessions, despite me spending over four hours on travel. Four days later, my old salesperson called me, but I firmly told her to never contact me again. Consider yourself warned based on my personal experience with Felix Sabates Ford.

I bought a car in September , but it started having issues with the tires and a noisy roof. I had to get it towed back to the dealer on 4/12/30 because of a bad flat tire. It's been at the dealership since then, and they didn't offer me a loaner car to use. Now, I don't trust their service department anymore and I don't want the car back.

I bought a used car from Mark Ficken Ford Lincoln on June 8, 2022. When I drove it, I noticed it was pulling to the left, so I took it to *** Lexus for an alignment and inspection. The folks at the dealership said there are 3 things that need immediate attention, and it's gonna cost me around $3700. They also mentioned some other stuff that needs fixing, bringing the total to $5000. I reached out to the salesperson, *** and ***. But they haven't given me any solutions for this problem. It seems like they didn't bother inspecting the car before selling it, 'cause they would've noticed the front shock and transfer case leaking oil.

I bought a car in August at *** F ***. Last week, I noticed a big scratch that was poorly covered with touch up paint by the dealership. They didn't tell me about the scratch when I bought the car. Also, the car had about 50% oil level when I got it, and I think they should have changed the oil before selling it to me. I've been trying to contact them for a week now, but no one ever gets back to me. I want the scratch fixed properly and a free oil change. I've mentioned this in all my messages, but *** is ignoring me. The chat people keep promising that someone will contact me, but they never do.

When I got my car, I bought tire insurance from the dealership. The salesperson told me that it covers anything that happens to the tires and gives me peace of mind. On June 21, I took my car to the dealership because I had a screw in each tire and needed two new ones. The tire insurance company told me they won't cover it because the tires were worn below a certain measurement. My car has less than 30K miles, and I'm not a mechanic, so I couldn't have known about the tire wear. That's why I got the tire insurance in the first place. I called *** Vann, the GM, multiple times, and he said he would cover $300.00. That's not okay. He hasn't returned my calls, and I haven't received any compensation. I paid for tire insurance, so why did I have to pay $700.00 for two tires no matter what? I want a full refund.

The dealership messed up my safety on the road after they did the service. I had a problem with this dealership on Feb. 18th. I bought tires for 1150 dollars. The problem with this business is that I made this appointment two weeks before and they said my tires would be ready for my appointment. But that didn't happen. It took them 7 hours to finish the service and they had to find tires for me in a warehouse. I picked a package from their website and I chatted with a spokesperson (Rhoda) on chat and she said it would be all set and good to go two weeks ago. After they put on the tires, they didn't calibrate or inflate them properly. I couldn't talk to anyone or get it fixed because they were closing (6pm) when I found out about this problem before leaving the dealership. Not having the right tire pressure means the vehicle is at risk on the road. I did send an email and complained on Facebook, but I haven't heard back from the business about this complaint.

I bought a warranty for appearance protection but I can't get my claim resolved from 9/1. The service department doesn't answer the phone or call back. I bought a new car on 7/5 and also got an appearance protection plan for interior and exterior damages. Around 9/1, I called the service department to file a claim for damages to the seats and carpet. The first appointment was on 10/2, so I drove my car to the service department and they took pictures. They said they would contact me in 2 weeks. After 2 weeks passed and I didn't hear anything, I kept calling and leaving messages but got no response. Finally, on 10/30, I received a call saying that I needed to contact the warranty company directly. Because the service department took so long to let me know about this, the warranty company won't cover the claim for the interior damages. When I bought the appearance package, they told me that the dealership would handle all claims, otherwise I wouldn't have bought it because I don't want anyone else servicing my new car. I've been dealing with this since 9 and no one at the dealership, including the service manager or general manager, will return my calls.

The sunroof wasn't workin' the day after I bought it. They said they fixed it, but the eyeglass holder is hangin' and the sunroof still leaks. It's gotten even worse now, months later. I got myself a 2015 Nissan Rogue on June 1. On the way home, I opened the sunroof to enjoy the sun, but when I got home, it wouldn't close. I called 'em up and they told me to come back the next day. I went there and waited all day for 'em to "fix" the problem. 'Round halfway through the day, I went to check on the progress and my eyeglass holder was hangin' by some wires. After waitin' for hours (around 7ish), they finally managed to get the sunroof to close, but the eyeglass holder was still hangin' a bit and didn't fit properly. A few days later, the check engine light came on and I got worried. I took it to AutoZone to get it checked and it said "EVAP small leak". Since I had the car for less than a week, I took it back to the dealer. They started workin' on it and told me they fixed the problem. The check engine light was gone and they said they changed some filter. But a few days later, the check engine light came back on. I thought maybe it was just a sensor, so I didn't pay much attention to it. Eventually, I took it back to AutoZone for another check... "EVAP small leak" again. At that point, I was done with the dealership. I decided to take my car to the car wash after a little trip. And guess what? On a hot summer day in July, my passenger got a free admission to a WATER PARK! There was so much water leakin' from my sunroof as if it was open! Months later, whenever it's rainin', my passenger has to wear a raincoat and when I fill up my tank with gas, I have to start my engine 2 or 3 times to get it goin'. And even when it finally starts, it sputters for the first half mile or so. The sad part is, I reckon they knew they sold me a broken car!

My 2017 Ford Escape needs a new engine. I brought it in before the warranty was up and it wasn't fixed right. Now, a few weeks later, I'm over the mileage and even though it's the same problem, it's not covered. I swear, I described the problem the same way. When I brought my car in on February 20, they said it had different error codes than when I brought it back in March, but I don't have any proof of that. They said they didn't do a diagnostic in February. When I called on March 10 about the same issues, they said there was no loaner and to call back since I couldn't be without a car. I called back a couple of days later and made an appointment for March 17. I didn't hear from the dealership for a while, but I figured it was hard with everything going on. I bought my car used for $22k plus with tax and maintenance plan. I still owe $16k plus. The repairs, with some help from Ford, are over $5k. The repairs, which I don't even have money for, would make the car worth $21k that I owe with the loan and what I would put on a credit card, and at best, the trade-in value would be $9k with repairs and $0 without. The service manager finally called me on April 2 to say he did all he could and told me to beg Ford customer service. He told me to call them multiple times and fight on my own. I kept calling Kurt back at the dealership and telling him they said it was a dealership issue, not a Ford Customer Service issue, but he kept saying I have to be persistent and aggressively ask for a supervisor. When that didn't work, Kurt called me and told me to pick up my car with no repairs. He then said to try trading it in at a non-Ford dealership and hope they don't find the problem, so I could at least trade it in (something he said Ford dealership wouldn't do once they knew there was a problem)... this was the best advice for me.