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My name is Anish Agarwal and I am writing this complaint with reference to a Maruti Esteem VXI purchased from SAYA AUTOMOBILES, New Delhi.
Complaint Details:
On 6th September 2006, I had booked a Maruti Esteem VXI. As per the final agreement, the dealer offered a final vehicle price of Rs.5, 10,000.00 (including accessories) out of which I had paid Rs.1,50,000.00 as down payment.
The vehicle was delivered on 29th September 2006 along with all promised accessories with an affirmation that the Registration Certificate (Smart Card) shall be delivered within 45 days of the delivery date. However the dealer didn't provide us with an Invoice and a no-dues certificate. Said the same shall be delivered with Registration Certificate (RC).
We didn't receive the RC within 45 days. When contacted the dealer, were told that we owe certain amount towards the vehicle and need to pay the outstanding amount so as to obtain the RC. We asked the dealer about the breakup of the charges which he failed to submit. After much follow-up and escalating the complaint at Maruti Helpline (complaint ref # 324285) the dealer released the RC on 27 th December 2006.
Following on, the dealer has not yet issued us the Vehicle Invoice and a No Dues certificate. The Invoice presented by the dealer mentioned an amount of Rs. 5, 38, 000.00 which we refused to accept due to the price difference of Rs 28,000.00 as against the payment of Rs.5, 10,000.00 paid towards the vehicle.
According to the dealer, the sales executive who had handled the deal left the dealership in Nov 2006 and the same was informed to general public by the dealer by means of an article in Hindustan Times dated 14 November 2006.
We did explain to the dealer that the price difference featuring in the Invoice is the discount offered to us and should be accordingly substituted in the Invoice. However, instead the dealer wants us to write a letter mentioning that the price difference of Rs. 28, 000.00 was paid in cash to the dealing executive and he in turn has not deposited the amount at the dealer cash counter. This is not true and we have declined to write any such letter.
I had tried to call your New Delhi Regional Office at Connaught Place on the numbers provided to me by Maruti Helpline. But not even a single I have received an affirmative response about how to proceed or what steps should be take. Have also written a letter to Mr. Jagdish Khattar (MD, Maruti Udyog Limited) but no response has been received so far.
The following points are noteworthy:
· Why didn't the dealer issue the Invoice at the time of the vehicle delivery?
· The dealer has issued us Vehicle Gate Pass which establishes that the dealer is satisfied with the transaction and there are no dues towards the vehicle.
· If dealer wasn't satisfied with the deal, why was no objection raised between 6 th September 2006 till the date of complaint.
· Also, the dealer mentions the they have terminated the sales executive for some reasons and have published a press release – Why didn't the dealer co-ordinate the task of calling the customers whose files were handled by this executive
I have already called the dealer more than 10 times and have spoken to its General Manager but with no luck. I have recordings of few conversations which should establish the fact the dealer has always been reluctant about issuing important documents like RC, Invoice and No dues certificate.
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Dear Concerned,
I have purchased a ZEN ESTILO LXI from your dealer PASCO AUTOMOBILES, Gurgaon. Number of the vehicle is HR 26 BK 2533. This was my first car I had purchased so I was not fully awared of the technical terms for purchasing a car. Initially I was planning to buy an used car but due to my non awareness of its technical terms I planned to purchase a new one.
The first brand which came into my mind was MARUTI because of the company commitment and services to its customers. But I am really sorry to say that it proved wrongly in my case.
The day I was delivered this car it was showing 15 KM on its meter also the sales person committed for 5 ltrs petrol the time of delivery while it was given only 2 ltrs. He replied on my query that 3 ltrs were used for trials. Also same time the door rubber were reflecting unfitted, every time on my various queries they made me comfortable by saying it would not affect anything. Later on, there was a problem with door lock and Gear also for these thing I visited Pasco 2-3 times.
But after all these problems, the major issue is that now on the various parts RUST is coming up. Now my concern is that within four months of purchase why all these issues are coming up and every time dealer is taking very lightly. The Parts where I can see the RUST is reflecting but it may be the possibility that it would have affecting those areas also which are covered and I can’t check them. On this dealer say we will sort this out by painting those areas. Why should I get my car uncovered for these area in only four months of purchase. If I am supposed to do this then I would have purchase an old Car where frequently I would be repairing from the first day of purchasing.
Last time on my visit to Pasco the MANAGER MR. GAJENDRA SINGH (ASST. MANAGER PUBLIC RELATION) was there. But the pathetic thing was that he was talking in a way he was not supposed to. He was comparing my car to a cloth which costs for very less than a car. This was the first example given by him. After this he continued with the such examples. I was there only to know the REASON of the RUST reach in the car in the FOUR MONTHS of purchased and still my only question is same WHY RUST CAME?
I doubt they have delivered me a true value vehicle or used vehicle instead of a new vehicle.
PASCO is not answering for this question and I thing they are not even able. I would like to request you people to check the issue and help me out to maintain your dignity in the market and also customer faith.
Sir,
complaent regarding service...
Dear sir i respect you bt due to same share my personal issue with you, i cant expaline you who i am bcoz its to much risk bt i realy want to infome to you that your most dealer ships are cheat with custmer...to a very long tym ago me want swift zdi ...iam a nri person..i talk to your dealer ship and he ask me if i want swift zdi than m pay extra chages just like say (black) and he gave me on spot car..its realy shame on ur dealers ship..its you spl branch...kindly chk your dealer ships they all mis guide the custmers ...if your dealer gave thats kind servies its realy same on you ..they ask me if iam gave 25thousand rs etc than he gave me on sport the car..iam nt live here now im going canda.bt its realy pinch me i never deal ur dealersship again...now i purchase ford its better...i think ..plz dnt ignore my msz bcoz its realy very hurmful to all MDI...plz cross chk bt never show cross chk spl asm.there is same issue wid my causion...he is belong hazipur...custer are very unsaticifed they cheat wid him as on wid deals, rc charges, and more issue and he never refunds the money back to the custmer plz cross chk all the custer who puchase cars on his dealer ship or cross chk his ac he is very chater persons...iam never ask you my name bt i realy show the picture of ur spl dealers...there ASM are theif...i realy req to plz dnt show my mail to her iam ryt now canda...bt when iam back to india then i case your dealers ships...
Water getting logged below the floor mat. This has caused severe bad smell in my vehicle. I am not able to travel with my A/C On. I have given my vehicle three times, with the same compliant. But still the issue persists. The dealer has already charges nearly 3500rs towards service. My vehicle is just two years old. If this is the situation for a new vehicle, how do I trust this brand. You should understand that this is my 3rd Maruti vehicle.
i too have the complaint to launch, but will revert with the written proof from the autorized center
I recently got my ALTO car serviced at Uma Motors (authorised maruti service centre) in Mathura. I gave the car at 0930h in the morning on 27 Jun 2011. There were specific things required to be done namely The boot used to open on its own hence it required to be repaired, AC gas was to be checked, a door had a rattling noise and a tail light had to be changed. In the evening at 1730h when I went to pick up my car I found that the AC gas was not yet checked.and was assured that the everything had been done/ repaired. I paid Rs 2000 for the servicing. Initially I was told that I would not get a bill as the machine was not working. When I made a little NOISE the machine started to work by MAGIC ! As per the paid servicing polish was also part of the deal but in the evening I had to run around to get someone to wipe the polish as it seemed everyone was in a hurry to pack up Next day enroute to Delhi the boot opened on its own five times ! The rattling in the door continued. .I was indeed horrified to see the callous attitude of the staff at UMA MOTORS, MATHURA seems its time to change the car and the brand where one gets some service and its not PURE BUSINESS ! Sachin
Dear Sir,
i have bought a maruti suzuki swift VXI model on 16th May 2010
There is a defect in the functioning of the air conditioner and i do not get proper cooling. I complained it to the dealer from whom i bought it. They sent their personnel for checking. But it seems that the personnel sent by them are improper and they force on us that there is no problem with the air conditioning. This has happened 4 times. Now i am fed up with this problem . Kindly help me for my problem. I am even ready to pay for a new A/C .
regard s
APAL J SHAH
+91-[protected]
Dear sir,
I purchased a Maruti Zen Estillo LXi for my parents Regn No. MH04ED8682 on 10th Jan 2010 from spectra motors mumbai.
After only 2700 kms of driving there was an unusual vibration from the engine in the month of April 2010.
I contacted the local authorised servicing centre and was told that the problem was due to a manufacturing defect and the spares are not available for repairs.
I was told that i would be informed when the part would be available.
However nobody from the company contacted me and on inquiry from my side i was told repeatedly that the part was not available.
On the 25th of June i took my vehicle to the service centre and was told that i would have to wait further.
Thereafter i lodged a complaint with the regional office and after many hassles was told that the part was finally available and my car would be made serviceable shortly.
The actual cause of the problem is a manufacturing defect due to improper quality check.
And even then it took more than two months for the company to replace a part no 11610M65L00.
The standards of the company are really coming down.
Regards
SK Pradhan