Mashreq Bank
Reviews and Complaints

Dear sir, madam, we were award a tender from Cemac(Central Africa) for the delivery of 300 000 m/t of sugar to Cameroun
Government, to be distributed to 11 Central African Countires, our MT103, was swifted from Cameroun Bank to Nationwide Bank, after many problems and hassle's, we worked with the Head of Operation Mr Harry Martins and David Clark, after paying R8 Million Rands, they managed to Swift to Mashreq Bank Dubai, and they told us that the within 48 hours, we would get our swift from Dubai, but then Central Bank stepped in, and then we had more issues and prolbem, which was a repeat from Nationwide Bank, after soritng out and Paying another R4 Million Rands, the Swift went to Mashreq Bank New York, once again after problems in New York, with the Homeland Security, the Government advised that the Swift be returned to Mashreq Bank Dubai, and now once again they are asking us for Reswift Charges? My Investor and i taught that this would change our lives and many other who invested in this transaction, but now our dreams are shattered? My investor and i feel so stupid, the question we have asked them, why? was the need for Mashreq Bank Dubai, send the Swift to New York, after we have paid all said charges for the swift to come to South Africa? Leave alone that New York told them to return the swift to Dubai, but also mentioned that they should swift the MT103 directly to South Africa, cannot the Mashreq Bank take responsibility for their error, Mashreq Bank Dubai, and Nationwide Bank, has shown no principal or interity as a Bank, they are not Honourable people to work with? Also it is sad to note that we have sent email to the CEO of Mashreq Bank, as well as i have phone the Many Rleationship officers and sent emails to them, But not one have responded to us? We know the transaction is Legit, But the Banks are working as Scam?
The question we have ask them how many days does it take to swift a MT103 to South Africa, ? Does it cost R12 Million Rands to send a Swift to South Africa? IF INTERPOL IS READING THIS NOTICE, PLEASE INVESTIGATE, IN THE MANNER THAT THESE BANKS WORK, ALSO IT IS IMPORTANT IF THERE IS A COUNCIL FOR INTERNATIONAL BANKING COMMITTEE, THEY NEED TO FOLLOW, AS TO KNOW WHY THESE BANKS work LIKE THIS, all banks should have International Standard of working, by swifting the MT103, and and making sure that the receiving Bank pays the said charges, once it is Cleared from any Reserved Bank, this would avoid Frauds and Scammers, How can we work with Banks, if they do hav Business ethics, and International Standard of Banking or Swifting MT103, How can we TRUST THE BANKS NOW, to keep us in good peace of mind? Yet Mashreq Bank Dubai, should get their satff good training, as the people in wire departmen had made many many mistakes in swifting the MT103, yet we helped to save the staff job? What do you think was it a scam with these or not? Anybody that can assist can call on : +[protected] or email me: [protected]@gmail.com
My name is PRISCILLA MOHANLAL, we are honest and work with Business Ethics.

They advertised an investment opportunity - and offered credit card to the investment amount to enable liquidity. After signing up and investing my money - they then claimed their advertising was wrong and that I then either had to double my investment to get the credit card, or pay large exit fees to get my investment back!

When I have called customer service line - they always promise to call back, but never do. I tried calling the branch directly - every half hour - it took almost 2 dozen calls before someone answered. When I began to explain the situation she said she is busy and hung up the phone.

This is completely illegal. DO NOT trust these people with your money - I regret it completely and wish I had been aware of this before I gave my money to them. The most DISGUSTING service I have received from any company in any industry, in any country EVER!

I'm UAE resident and living there with my family more than 16 years. Last month when I was traveling to my country for an urgent case I arrested by police because on none payment to my Credit Cards for amount of Dhe 50, 000. I had two credit cards from Mashreq Bank. I didn't use my both cards from Jan 2009 onward and my balnce was Dhs 53, 584 at that time. I tried to pay to bank on regular basis although I was facing some problem and late payment by my company toward my monthly salary. I paid Dhs 79, 690 to Mashreq Bank during 2009, 2010 & 2011 without using single fils of my cards during these period and still they have made a case against me for Dhs 50, 000. Just wanted the world know, how government of UAE & Police works hand in hand to protect the banks without consideration people civil right. Please let people knows how the respected people and families treated in this country as criminal. I can provide all my e-statement as proof for this case and let you know there are no authority to protect us against this bank.

Mashreq Bank is the worst bank ever. Their frequent useless service and pathetic banking policy has provoked me to use this medium to complaint against them. I prefer any other bank than mashreq bank in this region. They are cheaters. They suck blood of helpless investors like vampires.
Last month i was back from my home country without my wallet. I lost everything, all my cards. Namely 3 cards Mashreq, Barclays and First gulf. When i called the 3 banks to activate and send a replacement of the cards the latter 2 banks it was smooth and without any charges whereas mashreq said they would charge dhs100 for the credit card and ATM card is without any charges. Thats their stupid bank policy. So i immediately said to the customer representative not to send me the Credit card as it was chargable. Still after 2 days i have the card couriered to me. I thought ok fine may be only after activating i will charged. So i didnt activate. To activate my ATM card i called them and told that in-spite of me denying sending of credit card its still come to me. I told them i wont be activating the same. Till that time nobody informed me that i would still be charged. After 2 days iam getting a call form mashreq stating why haven't i activated the card so i told them the reason. The lady immediately kept me on hold and came back stating sir, u can go ahead and activate there wont be any replacement fee charges. I still double checked with her to be sure and she assured me. I gave a go ahead signal to activate my CC. Today to my surprise i have been charged Dhs 100 as replacement fee. So i called them to explain the situation in vain. The first Cust Rep. kept me on hold twice and disconnected the call when i told them that i want to lodge a complaint and cancel all my credit and move my salary account to another bank. The second Cust Rep. more polite than the first could not be of much help too. When i said i want to lodge a complaint he said the systems are down and he cant give me reference no. for the same. He said i will receive the SMS in 2 hours. Its already more than 2 hours now.
Although dhs 100 is very very small amount comparing to millions of dirhams lost in Internet fraudulent cases but it just a question of ethics which is lacking here.
Before connecting to any cust rep we get a recorded voice message stating 'THIS CALL MAY BE RECORDED FOR TRAINING, ASSURANCE and VERFICATION PURPOSE' so why dont they use this to solve my case.
This atrocious attitude of Mashreq bank has prompted me to spread bad message about mashreq bank to all i know.

I have been a loyal customer for this Bank for close to 4 yrs, having MM certificates close to 70, 000 and clean Credit card records.

Loan teams were behind me calling to take the loan, just to help the person i took the loan as well to avoid the calls, now the loan EMI reflected in the same month and i have to pay for that month intrest, which mean i paid the intrest amount for 1 month in 15 days after i got money.

I had to pay 2 due payments of same card in one month just because they changed the payment due dates without knowledge.

I was told i would get the cash back offer in 60 days, which after several complains I got in 75 days, but that was not cash back as was told, they just increased the credit limit of the card.

Thier customer service has degraded drastically over the years.

Kindly publish my complaint in Gulf news.

There was an offer for 100, 000 points if you make new credit card from Mashreq Bank Dubai Incoporated card with Etisalat.
we have submitted documents to sales person in end of December. where as it takes hardly 1 weeks to get credit card or loan in dubai. in our case it took 3 weeks. when we received and activited the card it was Feb. After using the card we came across that we are not eligible for the offer as it ended in January.
Firstly there was big delay from bank for verification and validation of our documents & approval.
Secondly Validay of this offer was not communicated by sales person.
Thirdly when we launch complaint at call center it took as 2 weeks to get valid reason.

As a result we didn't receive any promotion from the bank where as commitment from bank is key to there success. I strongly feel that it can be purposfully delay in approval of card from bank as they want to reduce number of people benifiting from this offer.

Kindly take up this issue and publish in Gulf news which is one among the reputed dailies in UAE.

Warm regards,

Haroon Ali Khan
[protected]@hotmail.com

I am extremely excited to be leading Mashreq at a time when the possibilities seem endless. Financial strength; A breadth of products, Services and solutions; Strong customer relationships; A strong brand
Abdul Aziz Al Ghurair
CEO, Mashreq

NB:- These are the words of Respected CEO, Mashreq bank..

-----------------------

Respected Sir,

Kindly publish my complaint in Gulf news.

Is signature alone the criteria of bank’s relation to customer?

There was an issue of cheque bounce from Mashreq bank issued to Wasl properties due to the so called variation of my signature, as claimed by the bank officials. No intimation was given by the bank before returning the cheque though my mobile no. was clearly mentioned on the back side of the cheque. When we came to know the problem and contacted the bank, they claimed that the relationship of bank with the customer was the signature alone and if it varies they are not responsible of the consequences and they are not bound to contact or inform the customer due to security reasons.

As a result I had to pay a fine of Dhs 510 to Wasl, which I strongly feel that the bank has to bear as it is bank’s negligence to customer relationship. But the bank officials say Wasl should not charge me as the cheque is not returned due to insufficient funds. I strongly feel that the bank has to accept the mistake and refund the money to the customer, who banks with Mashreq bank for more than 25 years.

Kindly take up this issue and publish in Gulf news which is one among the reputed dailies in UAE.

Please do not publish my name.
My contact detail is LI LLY GEORGE - [protected].

Warm regards,

Lilly George

NB :- If the above said words of the respected CEO is true then kindly return my amount and close the matter..

I would like to go mashreq mank cradit card full and final settelment for my visa and master credit cards and I have current account in mashreq bank allso my master credit card no: [protected], my visa card no:[protected], my current account no:[protected]-20059;yasin mohammed nasir;now I am in india whom I want to contact with the persone please reply me as soon as possible u rs faithfully
Mohammed yasin
Mobile no1:0091-[protected]
Mobile no 2:0091-[protected]

CASE:
We have all heard how good a country UAE is with respect to the security, peace and service it provides to its resident, but the last couple of months have made me think on it all over again. Recently, I was a victim of a fraud transaction that occurred in my Mashreq Bank account amounting to over INR 2 million. The amount may not be that big to a few individuals but for a person who has worked day in and day out just to plan out his and his family’s future (the money was in fact kept to finance my son’s education), it is almost the end of dawn.
I came to know all about this in the last week of December, 2009. I was on a company assignment in Ghana when I received a call from Mr.Munjar Khan from the fraud and investigations department of Mashreq Bank. I was asked to check my account balance as I had remitted close to US$32, 000 to that account. Thinking of it as a security measure and at that time feeling good about the service that Mashreq bank provides, I logged in to www.mashreqbank.com to check my balance. To my horror, I was not able to access my account with my Internet browser informing me that my account is blocked.
I immediately called back Mr. Munjar Khan explaining him of the situation. At that instance, he revealed that there has been a fraud transaction from my account with my complete balance being wiped out - equivalent to Dhs 128500 (0ne hundred twenty eight thousand five hundred) plus penalties on my credit card account. The whole amount was used to pay utility bills (Etisalat and Du) in denominations of Dhs 1000 and Dhs 500 to more than 135 numbers over a span of 15 days. To my surprise, this feature comes as “default” to all customers. So even if you haven’t explicitly mentioned for such a service, you are most probably having it.
I was told to lodge a complaint to the bank so that they can lodge an FIR with the police and carry on with their investigation. I did as I was advised and also as a precautionary measure lodged a complaint online both the bank site and the fraud report site.
On repeated calling, I was later informed by Mr. Khan that I should send an email at [protected]@mashreqbank.com. Mr Khan acknowledged to that mail over the phone and said that appropriate action will be taken and he will do the needful.
The whole incident has been a shocker as I do not have electronic money transfer facility activated in my account, my credit card limit is less than AED 10, 000 and I haven’t operated my bank account for the past two months either online or physically except for the remittance of money from Africa.
Later that morning, I received a call from Mr. Arif who advised me to come down to Dubai and lodge a complaint with the Dubai Police. As I wanted to be doubly sure about my next action, I re-confirmed it with Mr. Khan. He assured me that the case is being taken on priority (as I am also Mashreq Millionaire certificate holder) and I need not fly down to Dubai.
On December 26 2009, when I again called up Mr. Khan I was told to be patient and I will get the money back as soon as the fraud department investigates and scrutinises the account statement. Not sure about the progress of the case, I flew to Dubai for personal satisfaction and to make sure that the case is in right hands and no formality is required from my end.
I reached Dubai on December 29 2009 and lodged a complaint with Mr. Amir Tawfikat – Customer Care counter. I was told that the case will take 30 – 45 days to resolve. Surprisingly I had no update on the case in writing till now. I also lodged a complaint with the Muraqqabat Police Station.
I called up Mr. Gurchand (Fraud & investigation dept.-President, Mashreq Bank) on his mobile for an appointment so that I could explain my case to him. He too refused to meet me stating that since the complaint has already been made, there is nothing he can do. The disappointing factor was not that he refused to help but the fact that he refused to meet and hear my side of the story.
I later flew back to Mumbai as I had no accommodation available in Dubai plus the daily expenses were far too high to meet, especially for a person who has lost over INR 2 million for no fault of his.
From January 1, 2010 to February 16, 2010 I was in constant touch with Mr. Munjar Khan (Fraud and Investigations department), Mr. Ganesh ( Fraud & Investigations dept), Mr. Jangir (Customer Care department), Mrs Bindu Sanjay (Customer Care department) and Mrs Malita (Distribution department). During these 45 odd days I persistently called all of the above people who kept on assuring and re-assuring me that it is indeed a fraud case and therefore I will get my money back. Relieved by the assurances from the top executives and the trust in the banking system and governance of UAE, especially Dubai, I thought I would and I should get my money back. The delay as was told to me was due to some paper based formalities.
Since February 16, 2010 most of the people started neglecting my calls and even if they did answer, all I got were really vague replies. Unsure of the status and the developments I decided to go back to Dubai to find it out myself. Surprisingly, I was denied an appointment to meet Mrs Bindu Sanjay. I was left shocked. Later, they called back and agreed to meet. This was only after her boss, Mr. Jangir approved.
On February 23, 2010 I was told verbally that my case is closed and the management has denied the payment. The denial was said in such a way as if it is no big deal (like I have actually lost my ATM card and not INR 2 million). To top all of it, the transaction was blamed back onto me stating that I had given my internet password to someone else and that’s the reason for the misappropriation of the funds. The argument reached nowhere as they were too adamant to listen to me and as you would expect they refused to give any of this in writing.
I decided to knock all doors and find out the reason of this incident. I had long reasoning’s with Mr. Mahindra Mahante and Mrs Malita of the Distribution department who took responsibilities of denying the case. They again refused to give anything in writing. I also tried to meet the CEO, but the secretary denied the appointment and “assured” me that the CEO will get back to me after checking the status. Reply is still awaited.
Murraqabat police station said the case is still under investigation.
Disappointed, broken, shattered I returned back to India.
I have lost a lot in the past two months. Unable to resume job as I waited for the “efficient” Mashreq bank to refund my money, I lost my job. Not to mention the stress and the trauma we all had to go through. Everything just slipped out in a matter of a month.
In order to avoid any legal issue I went to Mashreq bank & met Mrs. Geeta to find the amount I should pay to avoid any due to non compliance of minimum account balance in my account. The bank has charged me the penalties on my credit card account. I have settled the same account by paying back from my Mashreq Millionaire certificates, because frankly, I now do not have trust in the system of declaring the winner as well. I closed all my credit cards, ATM cards, debit cards & phone banking. Further I changed my account to minimum balance of Dhs 2000. So, in the end instead of getting the money back I ended up paying a penalty for a fraud case in my account. Irony!
On my return journey back to India, I just kept asking the questions to myself to which I have found no answer.
First of all, why did the fraud happen in the first place? We talk about the age of digital electronics and the IT industry booming by leaps and bounds, is it so difficult for them to trace back the IP address from where the transaction actually occurred? We talk about Dubai being one of the safest places to be in, is it really that safe? They have managed to adapt to all new technological advancements, but have they really managed to keep a check on the same? Is it so difficult for them to implement a system to send back an SMS after each and every transaction? And the shocker among all is, the amount from my account was withdrawn over a period of 15 days, were the authorities sleeping till then? Or were they waiting for my account to go bankrupt and then inform me about it? There are so many questions like these which remain to be answered. And I frankly don’t think I will ever get answers to them.

Mashreq bank has recently changed the way in which interest is calculated for their mortages.

This will be costing some customers 85, 000 AED of additional interest payments per year or an additional 2, 000, 000 AED over the life time of the loan.

If you would like you case to be brought before the UAE Central Bank and/or the UAE Federal Courts please email:

[protected]@hotmail.com

to join our group of over 70 Mashreq mortgage holders takeing this case to the authorities.

For further information please visit:

http://www.expatwoman.com/forum/messages.aspx?TopicID=90142

Mashreq have decided to change the terms of their loan agreement.

Join the mailing list if something similar happened to you as we will be fighting this in court:

[protected]@HOTMAIL.COM

http://www.facebook.com/group.php?gid=210953102916

They were changing to basis upon which interest is calculated on our mortgage from 6 month EIBOR+3% to the bank's own arbitrary rate of 7.5%. Just to give you an indication this is a rise of just nearly 2.5% in one go or a 50% rise in our rates. Mashreq say it is due to the difficult economic times.

Please see details below:

My husband is a corporate lawyer so we been lucky enough to get detailed legal advice on the terms of our Loan Agreement and have spoken to two banking lawyers with over 50 years experience between them. Each of them have categorically and unequivocally confirmed that there is nothing in our Loan Agreement that gives Mashreq the right to do this. The Loan Agreement quite clearly states that interest payments can only rise in line with EIBOR. By making a change to the basis upon which interest is calculated they are making a unilateral change to the terms of our Loan Agreement without our consent and are therefore flagrantly breaching the terms of our agreement. This all at a time when interest rates are dropping.

We have written back to Mashreq in strong terms but Mashreq stuck to their ground. We assume that because they have security cheques they will just hold these as a gun to our head. We also appreciate that raising a court action on our own will be expensive and although guaranteed success there is no provision which allows a successful party to recover costs under UAE law.

Please can anyone who is in the same position please let me have your contact details or email my husband on [protected]@HOTMAIL.COM. If we work as a group and take this matter to the press both in the UAE and the UK (the UK press will have a field day with this kind of story about Dubai just now) we will have a better chance of success. If 10 or 20 or even 30 affected parties get together and agree to raise one court action that is successful and share the legal costs it will make it very easy for all involved to challenge what is a frankly disgusting way for a major bank to behave.

I appreciate that other banks may have done this but I would remind you we have taken detailed legal advice and Mashreq are breaching our Loan Agreement. I would be surprised if nobody else is in the same position. Please spread the word amongst as many of your friends as possible so we can fight this.

I am going to start a Facebook group, please can you post this on your Faceook or Myspace pages. My husband wants to get as many affected customers together as possible and have a meeting to discuss options. He is also happy to share the legal advice we obtained.

We can't change our mortgage due to negative equity, so we have to fight this as a group. Please spread this around in whatever way you can.

Thank you so much.

I Applied Easy cash 5000 dhs, last month.[protected]). They told me get the money with in two days, but still i am not get money in my Account.[protected]). I gave clearly my NBD Account number to transfer the Money, but they send wrong Account number. They told "you pay your due amount correctly next month".

How i pay due amount without my money receive?