Maytag
Reviews and Complaints

I bought this machine it hAs been only about 3-4 months and it is giving me so much hard time. Most of time the machine takes about 3 hours to run a cycle and once the cycle is finished the clothes are still ditty.I called Maytag and they told me "you should use the "he" soap. So I purchased that soap and still I am getting the same results. I called them again and the representative the spoke to, was rude to me and she hung up the phone. So I never bother to give you call back. Today, a friend of mine told me about the complaint Center. It is ridiculous that even though Maytag is a big company but their washing machine sucks! Please kindly find me a solution to this machine. I can't bear it anymore. We are having tough time with it. If there is possibility that I can exchange my machine with another one, I'll do it, but please for goodnesssake take this machine away. If I do not get a response, I will not hesitate to leave bad rating about the machine and the company itself .

Thank you
Will really appreciate if someone responds me
Anna

I have similar unpleasant experience with Maytag. I bought a Maytag washing machine MVWB765FW0 from Lowes in Calgary in mid Feb 2018. I was assured that I will have a 5 years parts/labor warranty and 10 years warranty on drive. When the machine came, the warranty was only for 1 year. I called Lowes, and they sent me a picture of the floor model with a board clearly saying that it is on 5 year p/l warranty. I then downloaded a copy of warranty from Whirlpool. ca website, which also said a 5 years p/l warranty. I bought the Maytag model, which is more expensive than other comparable models, because of the 5 year p/l warranty. Maytag. ca tried to deny that though I have all the documents. They have to honour what they offered, or I will go to our Better Business Bureau to make a complaint.

Seriously! I remember when they used to last. Mine is only 4 years old and this...
How to Fix a Maytag Fridge's Freezer Leakage
Your Maytag fridge has an automatic defrost system that melts the ice from the freezer coils. As the ice melts, it drips to the bottom of the freezer, exits through a drain and collects in a drain pan beneath the body of the refrigerator where the heat from the condenser and motor evaporates the water. Occasionally, the drain and drain line can freeze, causing water to begin to accumulate in the bottom of the freezer and begin to leak from the freezer onto the kitchen floor. Melting the ice from the drain will fix a Maytag fridge's freezer leakage.

I bought the Maytag washer about 18 months ago, and the metal sheet inside the washer is ripped open and one of the baffle broken. I call The Birck and they told me I didn't buy the extend warranty so they can not help me and told me call technician to fix my washer. So I call few technicians to come and repair it, but they all said it product quality problem.

Purchased machine in April 2017. Have had problems with clothes not getting clean. In trying to identify if something I was doing was the problem, changing what clothes I washed together, changing detergents, I found my clothes would only appear clean when using the deep water wash. My dark clothes came out with a white residue. A pair of my jeans came out with the original dirt on them, only wet.

I contacted Maytag for the repair and they assigned BGH Electronics to do my repair. BGH made an appointment for February 2, 1018. They called that day and said there was "no way anyone can get out there today". A technician called me back the next week and asked a few questions. He said he had to order a "clutch" and would call me when it came in.

After a week, I called to get an update. No call was returned. I called again and no response. After several calls through the week, I heard nothing. I called Maytag customer service and was told they can't change to a new service company once one has been assigned. She also told me that if the technician would call with the part number it would be expedited to him. I left this message and no response. Late last week I had a voice message on my home phone to call them. I had left my cell for them to call. So I missed the call. I called, got the same voicemail as every time I've called. To date I have had no return contact. I called again today and left another message asking for an update and reiterating they could have the part expedited. To date, there has been no visit to my house to even see what the problem might be.

I purchased this washing machine with hopes it would be high quality. I have discovered it is not. In less than a year, it isn't working properly, there is definitely something wrong with the quality in manufacturing. I not only have the warranty that came with the machine, I purchased the extended warranty. Now I'm stuck with a defective machine with no quick resolution because of a policy with Maytag that they will not reassign the case to another technician. I can't resolve it be returning the washer. I have nothing positive to say about the Maytag product or the warranty service provided.

I feel a proper resolution at this point is a return and refund of the machine. If not, the least is a replacement machine. I don't feel confident in the product when it doesn't last a year without needing repairs. I waited some time before calling for repair hoping that I would find what I was doing wrong. I don't like that the clothes are not at least covered with water when they are washing. I don't see how they can get clean without a sufficient amount of water. It is high efficiency, but there has be a enough water to wash the clothes. The noise and shaking of the machine is unrealistically loud.

It is extremely unfair that a product can leave a storeroom floor and not be returnable within a period of time. How do you know if it is going to work properly or meet your expectations without trying it out.

I purchased a freezer april 2016 and it has gone out! I have had a technician out to my house 4 times, which between my wife and I we had to take days off of work! And it is still not working! I called maytag today and they said that there is nothing that they can do! I think this is highly unacceptable and I will never ever purchase anything from maytag again and I will be sure to tell everyone I know to never purchase any of your products!

I find it very disturbing that you won't do anything as the freezer is not even 2 years old!

I purchased a washer from Aaron's in May of 2015. When I contacted Maytag to inquire of my 10 year warranty, I was advised that the warranty only covers the motor and the tub. However, I was not advised of this upon purchase. I spoke with 3 different customer service representatives, and they were not helpful or polite. I will not purchase any more Maytag products nor will I recommend them to any of my family or friends. Maytag is only out to get your money, and they are not here to help once their shoddy product breaks.

Gaynell Wakefield

I picked out and paid for a Maytag dishwasher to be delivered to my house. The delivery was scheduled for January 15, 2018. Upon delivery the installers reported that I needed a new shut off valve(even though I had a plumber come out prior to the delivery and stated that everything was fine for the hookup.) So, the delivery /installer men put the dishwasher in my basement still boxed up and wrapped. I signed that they left the dishwasher in my basement, not knowing I had a damaged Maytag product. No one unboxed it or unwrapped it and I did not think I was the one doing the inspection as I trusted Maytag to have a product that was not damaged and not hold the customer responsible for their damaged product. The delivery personnel came back on January 15th and when unboxing it and installing it noticed that is had two dents in the door. So, I said" are you going to take it back" and they said no you can call and in 48 hours and they will schedule someone to come and replace your dishwasher. So on Feb 5th when the next person comes out to assess the situation, it is reported that I will get a new door. I don't want a new door, If I wanted to replace parts I would if got a used dishwasher. I followed instructions that I was given and also trusted Maytag to have a undamaged product and now no one will take responsibility and blames each other and me for not taking the dishwasher out of the box and wrapping and inspecting it. I strongly believe that I should not be punished for Maytag delivering a damaged product and it should be replaced. I also strongly believe that it is ridiculous how much time I am spending on this and how no one will take responsibility and want to blame it on me because of some technicality that I did not know about. So, I need to know the grievance process and the next step to take if it is not resolved here. I don't want this to continue to happen to others. Thank you and I look forward to a reply.

To whom it may concern:
We purchased this washer from Home Depot on June 30th, 2016. I have contacted Maytag who did have someone come to my home to look and make sure everything was working properly, they did confirm they could not see any issues with it. We purchased the Washer and the mathching Dryer. I purposely bought a very large capacity one because of our large family. My clothes do not come clean, the washer basically just moves the clothes, what I consider not to be enough to get my clothes clean. I have tried washing less clothes, which defeats the purpose of a large capacity washer. I don't find there is enough water in the machine to adequately clean. We have clothes come out dirty after the wash. I find it very frustrating when I purchase a washing machine at the cost of $599.00 and I feel it is very unhealthy that we can't get our clothes clean. I would like to get some kind of rebate to purchase a different machine. I have purchased Maytag products in the past that have worked very well, this machine does not!. Please help. I am use to having a washer for atleast 5-10 years and this one I consider to be the worst machine I have ever had.

This washer has been a piece of junk since the day we bought it, first of all I hate the new technology I would take my 13 year old whirlpool over any of this new junk they are selling. The washer is 2.5 years old they have already replaced the circuit board and the wash plate, 6 months later its broke again they will cover the parts not the labor well the labor is $120 if it stops at the who wants to dump $200 into a washer they can't stand and continues to break when I can buy another one brand new for $399 makes absolutely no sense so keep adding to the landfills with then junk you are producing with no customer service to help you get into something that actually works. Whirlpool was a good company Maytag ruined for you! Sorry!

The dishwasher is leaking and when I looked it up online, apparently tons of people are having the same problem with this specific model. I reached out to Maytag chat and was told they can't help me, that I need to pay a service technician at $85 to find out what's wrong with THEIR machine. I asked about a recall and was told they have no flags about any problems with this machine. They obviously don't listen to their customers or they'd see there are tons of complaints about this model. Terrible customer service and quality of products. Not a company that stands behind their products. Will never purchase Maytag again.

THE WORST -MADE IN CHINA. My first machine broke 1.5 years after delivery. No parts in the US. Had to wait six weeks for a new maytag replacement. I purchased the unit around 1-1-16 and had it replaced with a brand new Maytag5/31/17. Now less than one year later the same malfunction is occurring with the machine. I believe its in the door clasp which is not making contact thereby not engaging the machine to run.

On the second washer I bought a three year service plan. What a waste of time. No on at Whirlpool answers. I have been on hold now for 55 minutes.

We purchased this washer 3 years ago. We had an old GE top load washer for 20years that we never had any issues with, but thought it was time to upgrade to new more efficient technology. We chose Maytag brand for the name and notoriety. However I have to say that we are disgusted with the product. We have spent more money repairing this machine, than we did purchasing it. Between circuit board malfunctions, draining issues ( not spinning out all of the water leaving sopping wet laundry), leaking, electrical connection issues within the machine itself, buttons stopped working, the list goes on. The longer we keep this machine the more it malfunctions, and the less amount of laundry we are able to put in it at one time. (We are down to being able to wash 1 tshirt, 1 pair of pants, 1 pair of socks, 1 underwear together in one load- any more than that and the machine malunctions). Not to mention we have to press the start button on average 15 times before it will start- this is even after having this issue prior and having it repaired. This machine is horrible! We will NEVER purchase another Maytag appliance ever again and we will be sure to not recommend the brand to anyone we know.

I have had this Maytag Bravos machine for four months. I bought it when my previously owned Maytag Bravos machine broke down after only five years. Well, this machine also quit working. It stopped mid-cycle, full of water and laundry. When I called Maytag to have the machine serviced, since it is still under warranty, I was told to expect a technician the next day, between 6 am and 2 pm. I waited all day; no one showed up. I called Maytag, told them that I thought the problem was the control board, and so when the technician came, could he please bring the needed replacement part. The next day, a technician did show up, although without any replacement parts. He told me that I needed a new control board for the machine. Yup, that's what I had told Maytag. It is now a week later, and the technician just left...the replacement control board he tried to install is apparently faulty. All I know is that the machine still has not been repaired. A new part has been ordered, and "maybe" the machine can be fixed four or five days from now. That's two weeks without a working washing machine. These Maytag products are junk, the replacement parts seem to be junk, and it takes forever to get a problem fixed. I am very unhappy with this machine, so I would suggest to anyone, do not waste your money on Maytag...it is not the company or the product it used to be.

MAYTAG DRYER 7.0 CU FT ELEC DRYER MEDC300BW JUNK

I would never buy another Maytag anything. This is the worst customer service/repair.

I have had the repairman out three times and each time they do not have the part on their truck. It has to be special ordered. Please in a world of amazon I don't believe it. Each time it has been 2 week waiting on the repairman and another 4 weeks waiting on a part and another week waiting on them to come and fix it. Then it breaks again and I repeat the same thing over and over.

First of all Maytag is not standing behind their products or this would not be a repeat problem. They need to monitor the repairs after the purchase and make sure the products that they sell are working. OR DO THEY THINK THAT THIS WILL NOT PUT THEM OUT OF BUSINESS. If you work for Maytag take my advise and find another job. This company doesn't care about you if they don't care about the products that they are putting on the market.

For this HE top load washer (MVMB850WR), we paid $1, 130 (13% tax incl) on March 14, 2010 from The Brick, plus purchased the extended warranty. To my astonishment, this new maytag (known brand name) top load washer's motor is gone in only 7 years. I have now bought another maytag basic washer but the new model now has a 10 year warranty on the motor which leads me to believe that your company recognizes there are likely issues with the washer's motor. I believe, there should be compensation to my failed washer's motor.

Not enough water in machine to wash clothes, which do not come out clean. Called Maytag & they sent a service man who switched out the panel since it was under warranty but would not address the holes in clothing. However, no one wants to address the machine is eating clothes (even on the delicate cycle). Please don't tell me I don't know how to load a machine as I've always separated types & colors my entire life. This machine is eating ALL of my clothes and putting pin holes in the fabric. I counted over 60+ clothing articles that are now ruined. If I want to keep my blouses I cannot put them into this washer. It is not economically feasible for me to replace ALL of my work clothing and Maytag needs to address this issue. I cannot be the only person experiencing this. The serviceman checked for defects in the stainless steel drum and of course, there are none. The only thing I believe is when the water drains it is pulling the fabric through the small holes and ripping it in the spin cycle & the lack of water doesn't help. The material starts with several pin holes and then progresses. I need to replace this machine and hope that Maytag will refund my money. These machines are expensive.

This is the worst washer I have ever owned. I have always bought maytag and it use to be the top product in the business, but with this water saving piece of junk the name has went to the bottom. It doesn't clean. Bottom line. I have had this thing almost 2 years, I thought I would get use to it. The only setting that clease is bulky sheets, my water bill has nearly doubled. The repair people have been out here 3 time. The last one said that is the way it works. He told us no one likes them and they don't clean. Does anyone know of a class action law suite? This is a huge consumer rip off. Don"t buy a maytag!

I have already made a complaint about this inferior product and I received a notice from Maytag wanting more information. This washer is just a pile of junk as is evident by all the comments of other unlucky people who happened to purchase this machine. The water leveling-temperature control switch will go bad and start to agitate before any water runs into tub. You may run the risk of tearing out the transmission or even running the washer over with water on your floors. Then if you are lucky enough to get through the spin cycle, it runs more water to get your clothes all wet again. When I got the chance to talk to the Maytag representative, I just happened to be sitting in front of my commuter, looking at all the hundreds of complaints others had already made. She denied that this problem even existed. She offered to give a discount on new washer, call a service person to fix my washer at my expense. I know there is not much else an unlucky owner of this piece of trash can do to get Maytag to take responsibility for making this product good. I do however think that all owners of these defective washers should let Lowes, Home Depot, and other large retailers know that you will no longer buy these appliances from them unless Maytag makes some amends.

I bought a brand new Maytag refrigerator in August and it completely broke! It stopped cooling in both the refrigerator and freezer and defrosted all of my food in one day. Resulting in a loss of over $250 in food.

The worst part of this entire experience so far has been dealing with Maytag/Whirlpool and their customer "service" to get it repaired. I originally called first thing Saturday morning (the fridge had broke Friday) and had to wait to call back Monday morning when they were opened. They scheduled me for the following Friday with a local subcontractor to come fix it and told me i would get a call from the subcontractor with a specific time. When I called the subcontractor on Thursday after not hearing anything yet they told me they don't work on "no cools" and had sent the work order back to Whirlpool days ago.

We had to call and get scheduled again with a new subcontractor (luckily the sales rep i originally purchased it from helped to call so i didn't have to sit on hold for another 30 mins during my work day). This subcontractor told us it would be weeks before they could come out and finally agreed to squeeze us in after my husband called an pleaded. They sent a rep last Wednesday 12/13 who told be he didn't have the part to do a diagnostic but he'd try to fit me in Saturday. However Saturday came and went with no call and when I called first thing Monday morning they told me they couldn't schedule him to come out again until Friday 12/22.

Friday will make 3 weeks with no refrigerator or freezer in my home and who knows if the tech will even fix it that day. Plus I'll have to take more time off work to be home for the appointment. We both work full time and have small children, we don't have time to spend weeks and hours on an appliance that is less than 4 months old. We are supposed to have guests over the holidays but with no way to keep food cold it's looking like we'll have to cancel those plans. This experience has been a nightmare and I would have never bought this product or brand if I knew how horrible the customer service and response time would be to fix a brand new appliance.