Maytag
Reviews and Complaints

my maytag skybox that i have is five years old, and the fan that circulates the air inside of the cooler is almost impossible to reach to replace after the fan quit working, it turns out that you have to remove the shelves that the soda sits on to get cold, ( the shelf is four shelve unit that is molded in one piece, ) the screws are in places that are impossible to remove, and the unit will not cool with out the fan.

note that i am a licenced hvac repairman, that has worked on other coolers before, and this one baffles me

We purchased a MayTag Epic Z front loader washing machine in October, 2008, from Gray's Appliance in Melrose, MA. In November, 2009, the machine broke. On December 23, 2009, Gray's came to service the machine and ordered parts. It needs a counterweight, bellows and pump. Well the parts are still on back order and maybe they will be in the 1st week of February. We had owned a MayTag Neptune before buying this one. We will never buy a MayTag again. MayTag use to be quality product years ago. We also bought the five year protection contract from Expert Protection.

I have a Maytag Washer and last year it began leaving bleach stains on my color clothes. Sears Service determined that the dispenser needed to be replaced and the part was ordered. A month later the part arrived and it was the wrong part so a new one was ordered which arrived a month later. Now a year later the same thing has happened and again the service man ordered a new dispenser which I am waiting for since Nov 09, 2009. Last week I was told it was sent out, today I called the national customer service number and was told it was closed out on the computer so that meant the part was shipped. I told her I had not received the parts and after further checking she determined that the parts were still on back order.
Many of my dark and light color clothes are ruined from bleach spots. We empty the dispenser and wash it every time we use it with bleach but there must be bleach in the line and it spurts out on our next wash. The customer service rep I spoke with today was very nice but could not help me in resolving this problem. Sears should replace my washer if they can't guarantee repair of the appliance. I also feel Sears is responsible for replacing my damaged clothes,

I have had my washer and dryer since 3/23/09...I have techs out here 3 times...I have tried everything I know ..My clothes don't come clean and if i use bleach on pastels it makes bleach spots on them..model number is on washer is mvwb8700vq...model on dryer is medb800vq...I paid a lot of money for these and I am tired of dealing with them with no positive results...I want something done NOW...

I like many others was going to purchase an extended service contract with DEPENDABILITY PLUS; I won’t even place the Maytag name in front being Maytag has nothing to do with them They’re a 3rd party company using the Maytag name for business (which Maytag/Whirlpool should put a stop to). First off the company is a complete rip off! I wouldn't trust them to throw dirt on a casket if we were grave diggers !

I was on the Maytag website and noticed the extended contract was cheaper than what was offered when my husband and I purchased our new washer/dryer set. So we decided to go ahead and extend online. After submitting all of my information including payment I received an error message stating there was an error in getting my conformation code but it will be emailed to me within 24-48 hrs. Something seemed a bit odd so I called and spoke with the 1st rep. who also seemed a bit odd and off when she quickly looked me up and was so eager and happy to say "Oh no payment's gone through I can take that now for you!". Was she serious, I mean did she really think that I was going to pay again twice? May I add that upon calling them the 1st time I was placed on hold so too many times to remember because they had incorrect information in "their system" on me such as address, purchase date names and numbers! I couldn't figure out how the even had my address listed as a PO Box when I've never contacted them before. So after getting all of that straight (so I thought), I hang up with the off the wall money hungry rep., I wait a few minutes them I call back because something didn't seem right. Now the 2nd rep. tries to verify my mailing address for security reasons...uh this is very interesting. So after he looks up the account in "their system” I’m on hold again!

Here we go ROUND 2! Once again they have incorrect information, so I'm on hold again and all of a sudden we're disconnected. I call back for ROUND 3! Rep. Number 3 who name begins with V seems to be legit. I explain to her the issue (3rd time doing so in 1 hr). She then tells me the company has been experiencing web issues. After this blah-blah-blah she quotes me an over the top price which is obviously way more than what I thought I was paying for online. I then tell her that's way more than online and asked why. So after some more blah-blah she and a supervisor agree to honor the online price if the payment didn't go through online. I was then instructed to give it a couple of days and call back if I don't get the confirmation email. I take the reps name just in case someone all of a sudden develops a case of amnesia. Ok so I wait and wait and wait, a week later still no confirmation email. I go back to the site which doesn't even let you get further than entering what type of appliance you want a quote on before giving a website error message. Here we go again ROUND 4! I call and immediately tell the rep. that unfortunately gets my call that I would like to leave a message for V. being she took my call and was familiar with the situation.

Mr. Jarred then goes on talking about how he’s the only Jarred there and the name his name is slowly becoming popular because of the Subway guy…hush who really cares! So Jared tries to sell me an extended contract costing more than the online site and more than what all 3 reps quoted to me last week! WHAT ARE YOU SERIOUS! Here we go again, after going through the entire story again he tells me they can't honor the price, I say yes a rep. and supervisor told me on XX date that it will be honored they would have to handwrite in the price. Once I say that he all of a sudden remembers...oh yeah thank you for saying that, yes they can. He puts me on hold then comes back telling me oh my supervisor says we can't. I tell him put your supervisor on the line! ROUND 5! She gets on and once again I explain the situation she says the same blah-blah, I tell her put her supervisor on because she's not making any sense to me!

Here we go ROUND 6! This lady whose name I won’t mention but it does begin with MAR and end in LENE. So she gets on the phone trying to say whatever while cutting me off whenever I try to speak! Now by this time I have an outer body experience and let her have it while still being the professional that I am. I tell her it's time out for her to be talking to me she needs to listen because I'm the paying customer! She gives me the same old blah-blah then says a reps. word doesn't hold up...uhh ok! I let her know that I will add to the 200 something complaints already placed on their company within the past 4 months to the BBB. I also let her know that I hate handling business over the phone especially when the person on the other end isn't in the same state or location because you always get the round around and that I like to say what I have to say in your face so nothing gets twisted. She apologizes for me feeling that way and says she will discuss this at the morning meeting to see what can be done but doesn't guarantee anything...well go freaking figure! By the way they never put me through to Valerie's line saying at first they couldn't when I was told they could, then after I pointed that out to them they tried to say they didn't know who she was then covering that up by saying well she's not in today.

ROUND 7! So Marlene calls me back the next morning with more blah-blah, when she finishes I then try to tell her that It's ok because my we've decided not to go with their rip off company and will contact BBB she tries once again to cut me off so I say what I have to then as politely let her discuss anything further with my dial tone! TKO I'm so done with those idiots and will write a complaint on every complaint board that I can find! My advice read the complaints and DON'T PAY THEM ANYTHING, THEY ARE RIP OFFS!

I also have a maytag quiet series 300 and I am having the same problem.. Door latch broke 2 yrs after buying it and it doesn't clean the dishes well you would figure after running heavy cycle for 2 hrs you would be able to see yourself .. We bought it at homedepot im not happy with this product and we paid the extra because my old one was a maytag and older than the hills so we figured maytag was a good name pffft..

We bought this washer about a year and a half ago. I paid alot of money for it. We have had one problem after another. The problems started a few months after we purchased it. It won't drain alot of the time. Sometimes the door locks and the clothes sit in water and you can't get the door to unlock to get them out. It will say nd and not drain. I have had the pump replaced. That did no good at all. It still doesn't work. I can't put more that 4 towels at a time in it, if the door unlocks, then when you pull them out the water is running off of them and I have to wring them out by hand to put them in the dryer. It will say suds and shut off. I have to turn it back on several times to rinse/spin only then hope it will drain. Their is standing water in the washer. It also has a swampy, moldy smell coming from the washer and makes the clothes smell. I paid alot of money for this washer, and it is junk. They had a recall on this washer saying they were having problems with water leaking into the components causing fires. They sent us a GFI plug to plug to put between the washer plug and the electric outlet. They didn't fix the problem (possible water leakage), they just put a band aid on it. What about all the other problems with this machine? Maytag should stand by their products and reimburse us for the washer or give us a new one that works.

We have a Maytag Quiet Series 300 dishwasher and it does not clean the dishes. How can you get the bottom strainer off to clean the holes. They are all gumed up.

I also bought a Maytag quiet series legacy 300. It was part of a 3 appliance package. It did not last more than 1.5 years. It is now a dish rack in my newly purchased home. What a shame. I wish I knew then, what I know now. Maytag is also a cheese manufacturer. Mostly Blue Cheese. Hope no one gets sick on that crap like the bad performance I have received from this washer. I will never and hope none of you ever, purchase this product. BTW. The replacement parts are no longer manufactured. So sucks to be us. No repair! if you find the part. It will cost you more than the friggin machine cost! Have a great day MAYTAG. Now I know why your man never does anything. He doesn't have to! Machines die, no repair possible, or warranty expires! Like the Maytag!

Good Morning, it is too bad I have to send this email as your Brand has always been a favourite in our family's households. While I understand this is not directly your problem as the manufactures warranty has expired it is a slight on your brand which I feel you may have interest in helping resolve.
I will not bore you with the gory details but we are currently in a battle with Comerco (extended Warranty) over replacement of the dryer purchased at Home Depot in 2006. The Dryer hashad several repairs over the short life including two drums and a control panel and finally they could not find a third drum which is out of round and again another control panel. So Comerco the aftermarket warranty compant supporting Home Depot said they would replace it and here is the last chain of emails as of this morning:
Subject: Rush TR: VERY ANGRY! dryer replacement
Importance: High

Good morning Mrs.
I have transferred this email to the replacement department who is the only department that can help you when it's concerning a replacement file. Someone should be in contact with you; this email has been transferred directly to her so that she can take care of you(you are in cc).

Agente, Service à la clientèle, Centre Contact
Agent, Customer Service, Contact Center
comerco
www.comerco.com
Est-ce nécessaire d’imprimer ce courriel ?
Is it necessary to print this e-mail?

Envoyé : 5 novembre 2009 13:12

Objet : VERY ANGRY! dryer replacement, who authorized the replacement? We have a Neptune piece of ### dryer that quit working last. They finally delivered the dryer, it is completely wrong its an apartment size dryer! The guy is just here I am not going to accept this. I have talked to Maytag and they told me to talk to you because the replacement authorization came from you. I am rejecting the delivery as we speak and I want this sorted out ASAP!
I want a dryer and I want it now! OR I will go and purchase a dryer and charge Maytag

If you care at all about your Brand and customer satisfaction you will take notice and try to help us resolve this otherwise disregard and lose a future generation of Maytag customers.

Sorry for the long email and thanks for listening.

I want to thank everyone on here who has submitted their complaints, suggestions, and irritations regarding the maytag dishwasher Quiet Series! Mine is a MDBH945, and recently it just stopped working. Actually, the START button would not acuate. The others would let me choose a program, however that much needed start button wouldn't get the game going. After a few days of lengthy research, on phone chats with Maytag techies, it was brought to my attention the control board and/0r the membrane board needed to be replaced. I was at my wits end testing all the circuits, ohms-ac/dc...I bought this machine to avoid having to work on it for God sake! Nevertheless, here I was...after reading further on this site...it occured to me that to avoid more hassel, not to mention costs, it was going to be far worth purchasing another machine by an obviously DIFFERENT company! As on last ditch effort, I decided to do the "mommy" spit shine on the ribbon that connects the the 2 boards. Who would have thought a good ole fashion finger scrub would fix the problem? My husband and I were both amazed that a bit of mommy spit on a mommy finger to clean the stupid ribbon would provide the means necessary to fix the problem! Yippee! Problem fixed~ Machine is working perfect! Oh I am sure its final demise is near, however the new dishwasher savings jar has now been implemented. Goodbye Maytag! I should charge you for simple discovery, instead of you charging me service calls!

I purchased my Maytag Dryer Model# MDE4806AYW in Dec. 0f 2005 (less than 4 years ago). 2 days ago is started making a screaching, grinding noise (like metal on metal). I called the number indicated on my service contract and was told it was not covered because it was still functional. Because it would still dry my clothes, I was supposed to run it until it no longer functioned, with the possibility of a causing a fire. I am totally appalled at this. I will not be renewing my contract when it comes due in December. What a waste of money! I thought Maytag was supposed to be so dependable...buyer BEWARE! No wonder the Maytag repair man isn't busy...he never gets sent out on service calls because it's not covered.

We purchased the Maytag newptune approx eight years agao. Within a month, the mother computer board went. Within the first year the mother board went again. Both times it was serviced promptly but because of these problems, we purchased the Maytag Dependability Plus Extended Service Plan. We have had occassion to use it about three times in the last few years. On the last renewal of the plan (previously bought two one yr plans for approx $76 each), we purchased the three yr plan for approx $300. I called because the machine sounded like a freight train going thru the house. I was told until it stopped working it wasn't broken and would not service it. I waited a couple of weeks and called back and told them clothes were not wringing out. The tech came and said the machine could not be fixed. The drum was almost totally disconnected from whatever it is suppose to be connected to and it needed ball bearings. With the Plan, it would cost us $1000 approx to get fixed. I don't get it "why would this cost $1000 with the plan". I consider my $300 stolen by an unreputable company. This washer was a piece of junk from the beginning and so isn't the Maytag Dependability Plus Extended Service Plan.

I purchased two "Maytag" Dehumidifiers. They both had 5 year warranties. In less than 5 years they both quit working with compressor problems. When I contacted Maytag, they said the dehumidifiers were made be Fedders under the Maytag name. Fedders has gone bankrupt and Maytag will not support the warranty. In the fine print in the user guide it says the warranty is a Fedders, not Maytag warranty.

Beware of buying anything Maytag! You have to read the fine print to find whether it is a Maytag product. If it's not Maytag, they won't support the warranty. They have done this with more than dehumidifiers. I have also learned that they have done it with air conditioners among other products. The Maytag name in a product doesn't mean it is manufactured and warranted by Maytag, now a part of Whirlpool.

How to resolve the problem with dirty dishes if you own a Maytag Quiet Series 300.

I am submitting this in the hope that it helps people who are having this problem and it is a relatively easy task to do.

1. Disconnect the applicance from power. (Very Easy)
2. Remove the dish racks. (Very Easy)
3. At the base of the unit remove the fixtures which hold the cleaning blade. (Very Easy. You can also take a digital picture or a marker if you have any reservations where to put the screws back)
4. Pull out the filter. It is a circular rim about 9 inches in diameter.
5. Clean the filter with some strong acidic cleaning fluid. Please note you have to squirt the cleaning fluid into the filter as it does not open. This is very easy as there are two inlets. Please spend the time to clean the filter until it is as clean as you can get. This is ever so easy but it is essential.
6. Assemble the dishwasher back.
7. Power on and you should be set.

Alternatively you can look to buy a new filter. But save the money and clean it yourself and do not call a serviceman in and waste $65,

If this works for you please email me and let me know. I would be bvery pleased to hear that it helped.

I was given Maytag Appliance Services' number(by Thermador) to contact to service my Thermador extractor. They said it was $137.95 for the service call which would be applied to the repair job.

The repair man said he would have to return because it was a two man job and they would have to order parts.
Five weeks later having not heard from Maytag I called and was told they would check on parts and call me back within twenty-four hours.

Two weeks later having still not heard from Maytag I call and am told one part is in and they will check on the other part and call back.

One week later having again not heard from Maytag I call and am told by a supervisor, much to my astonishment, that Maytag no longer service Thermador and no parts were ever ordered! However, I am told someone will call me with a solution.

The next day Maytag due actually call me and leave a message (which I still have) on the answering machine stating that they will credit the charge back to my credit card. Three weeks later I call Maytag and ask them why the charge still has not been credited back to my card.

Maytag tell me that they are unable to credit the charge back to my credit card and that they must send my refund in the form of a check! Furthermore since they mail their refund checks out on a Friday and it being Saturday and furthermore I should allow seven to ten days for the check to reach me!

Now I did do the math and I did realize that this would put me just beyond the ninety days that the credit card company gives you to dispute the charge but inspite of the "run around" Maytag had already given me, the operator sounded soo sincere and I still could not believe that a company as large and as I thought at the time, reputable, would stoop to such unethical practices as to continually lie to a customer in order to string them along past the ninety days so as to not have to return money charged for a service they chose not to perform.

Your appliances are not what they used to be. I wish the Maytag man can come to my house to repair my machine. The service contract is useless and I won't want to purchase another Maytag appliance, ever. My machine is only six years old.

Wow...

Never, ever... Buy an appliance or anything at leons that required extended warranty! My maytag s. S. Dishwasher went on the fritz on may 15th and I still have not had it fixed or returned and today is july 21st! They don't have their own technicians, so all warranty work is done by second or third party. Not only were they rude and abrupt, but they could care less about you as a customer. I swear, if I didn't have a family to support, I would take that pos maytag dishwasher and launch it through their bloody front window!

Never again...

If you have a maytag refrigerator with french doors and the right hand door pops open when you close the left- it is a simple fix. ( maybe not that simple -- A& E appliance was here 3 times and couldn't figure it out --- ) . On the bottom hinge- there is a plastic cam (closure) that automatically closes the door. On the bottom of the fridge door is the female portion of the closer Part # [protected]. This should be a one piece sleeve with a cam @ the end. The plastic breaks and the cam is loose in the door. The part # is for white but Im sure its available in black