McDonald's’s earns a 1.6-star rating from 2920 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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bad customer service, wait time, and cold food no napkins nor condiments
good morning, i received horrible customer service at the McDonalds in Clinton Mississippi store#5832. I came to McDonalds around 6:15am and ordered a mcgriddle combo. I was asked to pull up and someone would bring my food out to me which never happened. After waiting on my food for 15 minutes i decided to go inside and wait, finally a representative came...
Read full review of McDonald'sAwful food and service
My meal was horrible, I ordered 1 big Mac which the bottom bun was as hard as a rock, and 4 regular cheese burgers, the cheese burgers had some kind of processed cheese food, when did you start using that garbage? I don't think it's even classified as a food, then the restaurant had 6 screens to order from so I made my selections and paid, other patrons came in and ordered after I did and I waited for my order and waited and waited 10...15 minutes later the manager asked me my number and it wasn't even being filled..so awful food, poor service equals an f, and I will never eat at a MD's as long as you use that God awful processed orange stuff, I would however like a full refund
Desired outcome: Refund
Wait time for meals.
Twice now, my wife and I have gone to the McDonalds in Palmer, AK. and have literally waited between 25 - 30 minutes for our simple order. They were running at full staff both times. We also came in at non-peek hours. When we finally received our orders, it looked like they threw the meat on the buns because half the meat and cheese was in the wrapper. Thi...
Read full review of McDonald'sApp order
I was heading to an event in Apopka FL (3141 state rd 436) & I placed an app order to pick up when I arrived. I changed the location in the app & when I arrived the app told me I was at the wrong location & my order was waiting for me at my home location 20 miles away. This is highly inconvenient as the drive thru queue is extremely long (which I was trying to avoid by using the app) due to the event I am attending. I cannot be late & I do not have time to wait in the queue. Now I will not get to eat. Thank you McDonalds & your useless app. Never use it again. It sucks.
Desired outcome: Refund & fix the app that wants to choose your location
My breakfast orders
On July 1st a friend of mine and myself were having breakfast the receipts clearly states 7:37 a.m. the order was completely wrong and we did not get everything we ordered at all it was very sloppy job we have been faithful customers for years cuz it's McDonald's if someone could please give me a call back 399-9375 my name is Vanessa Paine. Thank you.
Read full review of McDonald'sWrong food delivered
I placed a delivery order to McDonalds and th wrong food was delivered. My order was a triple cheese burger with extra onions, shredded lettuce and well done, along with a McChicken, but they sent me a McChicken with bacon on it ( I do not eat pork). No triple cheese. I would like to be refunded fir the sandwich I did not receive. Store located at 2529 Good...
Read full review of McDonald'sThe floors in the establishment was greasy and I slipped and fell on my crutches
Hi I want to make a complaint and find out some information about 1707 McDonald's on Butler boulevard Rome New York I was in there establishment yesterday I'm on crutches I'm an amputee and senior citizen I was standing in front of the food and the employees walk in and out and it was covered and oily Grease the floor and I slipped I landed on the floor I...
Read full review of McDonald'sNew sauce rule
I feel that the charging for sauce is ridiculous! I went through and got fry’s and a drink and I asked for sauce at the window for my fry’s. I only asked for one ranch and the worker said that it would be 42 cents! This is ridiculous! You only get sauce if you order nuggets which is crazy to me because plenty of people enjoy dipping their fry’s in sauce! I will not be returning!
Read full review of McDonald'sCharged for someone else's order
I went to McDonald's drive thru on 6/28/2023 at 2851 Sheridan Street Hollywood FL 33020 at 3:33 p.m. I placed my order for small fry and medium diet coke. I went to the first window and told them what I ordered and handed them my card. The person at the window was taking an order while charging my card. My card was returned and I went to the next window...
Manager at Moline, Il location
On 6/26/2023 at 2:36 PM, I visited your location at 3433 Avenue of the Cities, Moline, IL. One of the maintenance persons was in the process of cleaning the floors in the rest room. The floor was "extremely" wet. She did have the sign up. But, being a senior, it was urgent. I fell in the stall and could not get up because it was so slippery with so much...
Read full review of McDonald'sThe app is not working!
Ooops ! Something went wrong ! If you have done a factory reset or transferred over to a new device recently , please try again the first day in the upcoming month or later
It's not you - it's us!
We are sorry but we seem to be experiencing
technical difficulties
DCH-NET-VAL-403-NON
Very Lag and Not Working
This is very bad app I download so I can order online but it won’t let me do that it keep saying error and that is not ok. Please please please please please fix this app so I can order online in Lebanon because I am from Lebanon. I am not from Kuwait. Thank You and Please reply or I’ll delete the app!
bonus coins
always making bonus coins higher. big mac was 15000 coins and now it got 18000. the same
goes to every product as well. also the prices got higher. 2 pcs fries with discount was: 6.5 Lari and now it got 6.9 Lari. everything getting expensive. every time the staff lacks the product i order. _———————————- Zz
No point
To be honest this app losses it value after the first week or so. All the deals go away, and your just left with deals like “Buy 70 riyals worth of food and save 1 riyal”. They put “deals” that aren’t even deals. They are the same price with or without the app. I don’t know what the point of this application even is.
I have a problem with the application
(Ooops! Something went wrong!) this message always appears in the application and can’t access it for the last two days. It was working but After I transferred most of my applications from the old iPhone it stopped working. please tell me how to fix it as I removed it many times and re-installed it but with no changes.
Never works
I've been trying to use the app for 2 years and it's always says “it’s not you-it’s us!” with the error code “ DCH-NET-VAL-400-DIF-400.4”, McDonald's was always my best restaurant growing up and it makes me sad to see this app not working on my iPhone 7, I hope the developers of this app see this and finally fix this issue.
Sales, tax sales, tax sales, tax sales, tax sales, tax, going up 8% at mcdonald’s when the sales tax is only at 6% for the
can businesses charge any amount of sales tax a want even though it’s said at 6% in Kentucky if not how are they getting by with is very aggravating I’m not very happy this just happened in the past few weeks and they’ve already gone up 20% on their food so a workmen doesn’t have a chance pay in taxes I expected to go up a little bit but not 20% or I didn’t expect sales tax go up at all
Desired outcome: contact me Faron Glover at 502 594-1498or email [protected]@gmail.com
Customer service neglecting the refill policy
I ordered six drinks and as I went to get a refill on one of my six drinks they refuse to honor the refill with my receipt and it really irritated me because the little kids who work at the customer service front register are so immature so gossiping so horrible at representing McDonald's as an employee because they were cussing inappropriate not respectful...
Read full review of McDonald'sBad service at this mcdonalds
I walked in like I always do and this has happened on multiple occasions and I needed someone to ring me up and do my order but no one came to me and I was talking to them and they totally acted like I wasn’t there totally.. They were on their cell phones looking at them and no other customers to wait on but me.. So an older lady came to wait on me and she...
Read full review of McDonald'sLack of Customer Service Food/Drink
The two of us sit down we ordered food and two caramel macchiato’s we wanted them hot. They brought them to us cold. We waited over 20 minutes. They did not bring them to us. This is the second time it has happened. They were very rude. They were very disrespectful to my partner and I. The employees name was Leann Thomas. This happened at the Marion...
Read full review of McDonald'sMcDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
- Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.
Overview of McDonald's complaint handling
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McDonald's Contacts
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McDonald's phone numbers+1 (800) 244-6227+1 (800) 244-6227Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 8 8 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number23%Confidence scoreUnited States+1 (888) 424-4622+1 (888) 424-4622Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone numberCanada+44 370 524 4622+44 370 524 4622Click up if you 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number Click down if you have unsuccessfully reached McDonald's by calling +45 33 266 000 phone number 8 8 users reported that they have UNsuccessfully reached McDonald's by calling +45 33 266 000 phone numberDenmark+33 130 486 000+33 130 486 000Click up if you have successfully reached McDonald's by calling +33 130 486 000 phone number 5 5 users reported that they have successfully reached McDonald's by calling +33 130 486 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +33 130 486 000 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +33 130 486 000 phone numberFrance+49 897 859 4413+49 897 859 4413Click up if you have successfully reached McDonald's by calling +49 897 859 4413 phone number 156 156 users reported that they have successfully reached McDonald's by calling +49 897 859 4413 phone number Click down if you have unsuccessfully reached McDonald's by calling +49 897 859 4413 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +49 897 859 4413 phone number94%Confidence scoreGermany+353 15 138 181+353 15 138 181Click up if you have successfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have successfully reached McDonald's by calling +353 15 138 181 phone number Click down if you have unsuccessfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +353 15 138 181 phone numberIreland+31 205 642 666+31 205 642 666Click up if you have successfully reached McDonald's by calling +31 205 642 666 phone number 0 0 users reported that they have successfully reached McDonald's by calling +31 205 642 666 phone number Click down if you have unsuccessfully reached McDonald's by calling +31 205 642 666 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +31 205 642 666 phone 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6262 phone number Click down if you have unsuccessfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +90 444 6262 phone numberTurkey+86 400 920 0205+86 400 920 0205Click up if you have successfully reached McDonald's by calling +86 400 920 0205 phone number 2 2 users reported that they have successfully reached McDonald's by calling +86 400 920 0205 phone number Click down if you have unsuccessfully reached McDonald's by calling +86 400 920 0205 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +86 400 920 0205 phone numberChina+852 28 807 300+852 28 807 300Click up if you have successfully reached McDonald's by calling +852 28 807 300 phone number 3 3 users reported that they have successfully reached McDonald's by calling +852 28 807 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +852 28 807 300 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +852 28 807 300 phone numberHong Kong+91 112 460 4047+91 112 460 4047Click up if you have successfully reached McDonald's by calling +91 112 460 4047 phone number 8 8 users reported that they have successfully reached McDonald's by calling +91 112 460 4047 phone number Click down if you have unsuccessfully reached McDonald's by calling +91 112 460 4047 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +91 112 460 4047 phone number7%Confidence scoreIndia+63 28 635 490+63 28 635 490Click up if you have successfully reached McDonald's by calling +63 28 635 490 phone number 2 2 users reported that they have successfully reached McDonald's by calling +63 28 635 490 phone number Click down if you have unsuccessfully reached McDonald's by calling +63 28 635 490 phone number 15 15 users reported that they have UNsuccessfully reached McDonald's by calling +63 28 635 490 phone numberPhilippines+27 860 000 040+27 860 000 040Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click down if you have unsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone numberSouth Africa+66 26 964 900+66 26 964 900Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have unsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone numberThailand+1 (312) 291-9224+1 (312) 291-9224Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone numberUnited States8800 707 44998800 707 4499Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number32%Confidence scoreRussia
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all McDonald's contacts
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